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Are you ready to take your skills to the next level? At The KPI Institute (TKI), we believe in rewarding your commitment to growth. We’re offering a 20% off voucher for any one course of your choice, as well as a FREE copy of our GSI 2023 Report and the State of Global Strategy Management Practice 2023 Report! 

Whether diving into a new subject or advancing your current expertise, this is your chance to learn more for less.

Our loyal learners mean the world to us. To show our appreciation, we have a fantastic offer for those who cherish bettering themselves:

• Enjoy a 20% discount on whichever course you want
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This opportunity will enhance your knowledge and skills while saving on top-notch courses. Whether you’re a new learner or a seasoned attendee, there’s never been a better time to invest in yourself.

Visit our marketplace to choose your course and apply your discount today!

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Terms, Notes, and Conditions: 

• The 20% off voucher applies to one TKI course per person.
• While the 20% voucher for courses is ONLY valid until August 31st, you can join any specific course editions from now until December. If you redeem the voucher until the 31st of August, you can use it to take 20% off of a course that may take place even in December.
• The “2023 Government Services Index” is the proprietary index of The KPI Institute to assess the performance of governments around the world.
• The “State of Strategy Management Practice Global Report – 2023” thoroughly examines the most recent developments and progressions in strategy planning, performance measurement, and strategy execution within organizational contexts.
• Offers cannot be combined with other promotions.
• This promotion is subject to change without notice.

Riyadh, 28 Nov, 2023: Red Sea Global (RSG), the multi-project developer behind the world’s most ambitious regenerative tourism destinations, The Red Sea and Amaala, has become the first company worldwide to receive the highest level (Optimized) of recognition for their Integrated Performance Excellence practices from the prestigious The KPI Institute

The certification assesses the company’s Strategy & Performance Management Architecture design and implementation. RSG was awarded the maximum accreditation, Level 5, While the average maturity level in the GCC region is a commendable three out of five. The KPI Institute’s report noted RSG’s innovation of the Balanced Scorecard methodology. The developer added sustainability as a fifth perspective, underpinning the importance of ESG and regenerative tourism for the company.

“From day one, our goal was to set new standards in everything that we do. We are proud to have achieved the highest possible level in this certification, reflecting our comprehensive approach to planning and performance, which is not merely about adhering to established norms but about redefining and innovating them,” said John Pagano, Group CEO at Red Sea Global.

The KPI Institute, through its strategy & performance audit division, the Global Performance Audit Unit (GPA Unit), provides a holistic assessment covering five critical dimensions: Strategic Planning, Performance Measurement, Performance Management, Performance Culture, and Employee Performance Management.

Adrian Brudan, General Manager EMEA of The KPI Institute and GPA unit said: “Red Sea Global has dedicated itself to the development and enhancement of its strategy and performance management practices, aligning them with its strategic intent and industry best practices while adding sustainability as a key and core capability in order to achieve performance excellence. This commitment reflects the company’s visionary leadership, dedicated workforce, and state-of-the-art performance management architecture. With this achievement, Red Sea Global sets a new benchmark for excellence within its industry and beyond.”

Last month, The Red Sea welcomed its first guests. Two of its hotels are open for bookings and the Red Sea International Airport has been receiving a regular schedule of flights since September. Upon full completion in 2030, the destination will comprise 50 resorts, offering up to 8,000 hotel rooms and more than 1,000 residential properties across 22 islands and six inland sites. The destination will also include luxury marinas, golf courses, entertainment, F&B, and leisure facilities.

– ENDS –

About Red Sea Global

Red Sea Global (RSG – www.redseaglobal.com) is a closed joint-stock company wholly owned by the Public Investment Fund (PIF) of Saudi Arabia.

RSG is a global multi-project developer, seeking to lead the world towards a more sustainable future, showing how responsible and development can uplift communities, drive economies, and enhance the environment.  The protection of natural capital is central to all development decisions, as the organization seeks to create a better future for all.

A cornerstone of Saudi Arabia’s Vision 2030 ambition to diversify its economy, RSG is playing a key role in transforming the nation, by creating exciting opportunities for young Saudi talent and the private sector, as it develops built assets and destinations across multiple sectors that make a positive impact for people and planet.

RSG is the visionary company behind some of the world’s most ambitious development ventures, including luxury regenerative tourism destinations such as The Red Sea, Amaala and Thuwal Private Retreat. It has also been entrusted with refurbishment works at Al Wajh Airport, focused on upgrading the existing terminal and infrastructure, and building a new international terminal.

Across its portfolio, RSG leverages the most innovative concepts, strategies, and technologies to deliver projects.

Contact details

For more information, please contact:

Jack Williams: Associate Public Relations Director

[email protected]

About The KPI Institute & GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

The Global Performance Audit (GPA) Unit, a division of The KPI Institute (TKI) specializing in strategy and performance audits, is delighted to announce the completion of its performance management system maturity assessment for the Saudi Authority for Industrial Cities and Technology Zones (MODON). The comprehensive audit scrutinized MODON’s strategic planning, performance measurement, performance improvement, performance culture, and employee performance management capabilities.

Employing the Maturity Model Frameworks devised by the GPA Unit that encompasses over 300 statements embodying best practices, the assessment evaluated the structure and maturity level of MODON’s organizational capabilities. This methodology involves an evidence-based assessment, a perception-based assessment, and an interview-based assessment.

According to The GPA Unit’s audit findings, MODON’s performance management system has achieved a Level IV maturity (integrated), positioning MODON among the top-ranking Gulf entities in terms of performance management system maturity level in 2023.

Fadi Al-Jafari, a senior management consultant at TKI and auditor involved in the maturity assessment project for MODON, commended the government agency’s well-established performance management system. He highlighted the presence of “formal processes, procedures and practices for all five capabilities evaluated.”

He further emphasized that “MODONs attainment of maturity level IV is an indication of their commitment to strategic planning, performance management and employee engagement in their pursuit of organizational excellence. This positions MODON among the leading entities in the Gulf region. This achievement aligns with the national goals outlined in Vision 2030 and underscores MODON as a beacon of leadership, accountability, and oriented towards a culture that fosters innovation.”

MODON’s accomplishment marks a significant stride in advancing best organizational practices in the field of strategy and performance management. In acknowledging this success, TKI reaffirms its commitment to propelling organizations forward through its diverse global expertise and unwavering pursuit of the highest standards.

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About The Saudi Authority for Industrial Cities and Technology Zones (www.modon.gov.sa)

The Saudi Authority for Industrial Cities and Technology Zones (MODON) was established by Royal Decree in 2001 to develop and manage distinguished industrial cities and technology zones in the kingdom. MODON aims to be the leading partner for both the public and private sectors in Saudi Arabia. The role of the organization is strongly linked to the national priorities and the KSA Vision 2030.

Email: [email protected]

Number: 966118749175

About The KPI Institute (www.kpiinstitute.org)

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of TKI. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education, and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators: www.gpaunit.org.

Contact: Adrian Brudan, General Manager EMEA, TKI

Email: [email protected] | Contact Number: +40 721 233 084

Amidst a sea of strategic frameworks and performance modulations, aligning your organizational strategies with validated, global insights is akin to following a lighthouse that guides you toward informed, impactful decision-making. With that in mind, The KPI Institute (TKI) invites you to join our exclusive webinar meticulously crafted for leaders, strategists, and innovators like you. 

The webinar will be held on Nov. 14, 2023, at 7:00 PM (KSA) and is designed to give participants the tools they need to navigate through the crucial findings of TKI’s “State of Strategy Management Practice Report 2023.” The report is a comprehensive research study conducted by TKI, which echoes the current state, challenges, and tactics of organizations across the globe. This webinar will not merely present data, but it will also help you understand how to weave these insights into the very fabric of your strategic endeavors.

What can you expect?

• In-depth insights: Discover key findings from the research report that unveil current and future trends in strategic planning, measurement, and execution.
• Expert narratives: Engage with our seasoned strategy and performance management expert who offers actionable advice to overcome challenges and bolster organizational practices.
• Interactive dialogue: Participate in a rich, collaborative Q&A session, and glean insights from our expert on your topics of interest.

Who is this for?

• Executives and managers who are navigating through the complex webs of decision-making and organizational leadership
• Strategy planning professionals who seek to enhance the depth and impact of their strategy management tools and practices
• Corporate performance management managers who are looking to align organizational performance measurement with emerging global trends and insights
• Business consultants who aim to provide their clientele with informed, data-backed guidance that elevates the effectiveness of performance management systems

Participant gift bag

What’s in the bag? Participants will receive the following gifts:

• State of Strategy Management Practice Report 2023: Access the full report including practical recommendations.
• The Human Resources Performance Scorecard Template: Benefit from a pre-populated performance scorecard that can be populated with other functional area examples or corporate-level objectives and key performance indicators (KPIs).

About the speaker

The webinar will be presented by Cristina Mihăiloaie, a Strategy and Performance Management Expert and the Business Unit Manager of Research Programs at TKI.

Her professional experience embeds research skills with performance management consulting and practical strategy development and execution for TKI’s research division.

In the last 10 years, Cristina has contributed to the development of best practices and standards for using and leveraging KPIs that are taught in the premium certifications of TKI worldwide. She has assisted large organizations in industries like oil and gas, the financial sector, telecommunications, manufacturing, and utilities.

She conducts maturity assessments for strategy and performance management systems and has trained over 500 professionals, gaining first-hand experience on the most stringent issues that organizations are facing.

Join the webinar

Embark on a journey of strategic elevation, where your actions and decisions are not just informed but transformed by a reservoir of global insights and trends. Click the link below to secure your spot in a webinar that promises to reshape your strategic outlook and empower your forward trajectory.

Secure my spot.

Building healthy work relationships is essential for both the employees and their employer when they are building a performance-oriented culture.

Citing several studies on work relationships, SHRM Foundation’s Effective Practice Guidelines Series shows that high-quality human relationships can impact one’s physical and psychological health, cognitive abilities, thinking capacity, learning, resiliency, commitment, creativity, and organizational citizenship behavior. This means more efficient employee coordination with qualities that support “greater organizational effectiveness and efficiency.”

However, the work setup of most companies changed when the COVID-19 pandemic struck the world. Organizations moved their operations online, forcing employees to perform their duties and communicate virtually. 

Cultivating professional relationships is not easy in such an environment. Employees connecting virtually rather than face-to-face communication have lesser chances of building relationships, according to a study held by Xiao-Ping Chen, the Philip M. Condit Endowed Chair in Business Administration at the University of Washington Foster School of Business.

Findings showed that it is difficult to understand the nonverbal cues of remote workers, such as facial expressions, hand gestures, silence, or delayed responses. Moreover, most employees struggle with paying attention during a meeting done via video conferencing.

What Organizations Can Do

Increasing resilience in the workplace as people recover from a crisis means giving them purpose and hope, flexibility and adaptability, and connection to their colleagues. Organizations can arrange activities that can help employees stay connected even while working remotely. 

In an interview with CNBC, Jason Fried, CEO of the project management company Basecamp, recommends a daily check-in with colleagues or a time at work where they can share ideas and express support over personal matters.

Meanwhile, education company General Assembly implemented watercooler chat over coffee through video chat rooms. Meg Randall, the director of product delivery for the company’s tech team in New York City, said that those coffee breaks help her mentally start her day. “It’s a small talk that lasts for a few minutes, but it’s a nice ritual if you’re craving that human connection every day, which I have been,” said Randall. 

Trust, transparency, and open communication can also help organizations nurture healthy work relationships. One of the ways this can be tested, particularly between leaders and employees, is performance evaluation. Assessing employee performance has changed due to the pandemic. 

In the online event held by ECCP and HURIS on August 2021, Cristina Mihăiloaie, Business Unit Manager at The KPI Institute, said that the performance criteria used for employee evaluations, whether it involves key performance indicators or not, should be “flexible, easy to adapt to changes, and more focused on the extent to which the role is successfully achieved, compared to looking at operational details.”

“For example, employees who worked from home and multitasked between being a parent and a professional may have missed some meetings, or maybe they seemed more absent during work. Overall, if the output of their job is good, the operational details may be less important,” she said. 

Join Cristina as she delivers the Certified Performance Management Systems Audit Professional Live Online course on 07 – 11 March 2022 / EMEA 18:00 – 22:00 GST and ASEAN 09:00 – 13:00 CST (US).

This 40-hour course will discuss how to diagnose and audit the maturity of performance architectures for five capabilities: strategic planning, performance measurement, performance management, performance culture and employee performance management.

Don’t miss this opportunity to widen your knowledge and experience in employee performance management. You can sign up here.

Fadi Al-Jafari, a Senior Management Consultant at The KPI Institute (TKI), is the recipient of the Employee of the Year award for 2021, having demonstrated consistency, commitment, and competence throughout the year.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

As part of the Consulting Division, Fadi facilitates workshops and training courses on strategy and performance management. He provides consultancy and develops materials for clients from different industries, helping them design and implement Performance Management Systems and other advisory services.

Fadi has a Bachelor’s Degree in Communication Engineering from Al-Balqa Applied University in Jordan and a Masters Degree in Business Administration from German Jordanian University in Jordan.

As a colleague, Fadi is known for being hardworking and undaunted, having delivered numerous training programs in 2021.

“He is always very supportive and willing to learn from others,” said Iulia Tutulan of the Employee Engagement Team. “He was involved in multiple projects and besides delivering so many sessions, he was open to teach me and support me with my preparation as a facilitator. Also, he has overachieved his target and showed exemplary performance in all his fields of activity by being active in promoting our services on all platforms and ways,” she added.

Now, it is time for you to meet the man of the hour.

What does receiving the Employee of the Year award mean to you?

Fadi: It means that the organization is recognizing their employees and committed towards building a performance culture that focuses on employee engagement. For me, personally, it was a great gesture from the team after a tough year and too many deliveries.

What’s your favorite accomplishment so far at TKI?

Fadi: I achieved 200% of my sales target.

When you’re faced with a challenge at work, how do you find a solution?

OKR stands for Objectives and Key Results. It is a goal management framework that contains a maximum of five objectives and five key results for each objective. OKR, an approach successfully adopted by Google, connects vision and reality in an organization. With the OKR methodology, everyone’s work is aligned and focused on achieving the same goals. 

When done right, OKR can be beneficial for organizations, especially when there are a lot of uncertainties. According to a survey held by Mind the Product and NEO culture, companies consider increased transparency across their organization as the main benefit of using OKR. More than half of the respondents reported being able to monitor and update the probability of key result achievements. 

Andrew Constable, founder of early-stage business & product consultancy firm Visualise Solutions, said that OKRs help build a “culture of shared purpose.” He points out that under OKR, everyone is moving in the same direction and working on things that truly matter.

Alina Miertoiu, a senior management consultant at The KPI Institute, explained in her article “OKR Essentials – Simplified Performance Management” that the OKR approach asks the questions, “Where do I want to go?” “How will I know I’m getting there?” and “What will I do when I arrive?”

She believes that OKRs are suitable for agile organizations because their work requires regular updates and is open to changing goals and results. An OKR-focused system can help organizations take higher-risk objectives instead of operational ones. The methodology also leads to higher employee engagement because it encourages employees to be creative and take risks.

Alignment, not cascading, is key to OKRs, according to Alina. “When setting their own OKRs, employees should take into consideration their own responsibilities, the strategic direction, the already-established OKRs or the management’s aspirations in the organizational context,” she wrote.

“It is recommended that an employee’s OKRs are actionable by that person, so it’s harder to assign OKRs or create a set of general OKRs for a position,” she added.

If you would like to explore further how your organization can benefit from using OKRs, Alina is facilitating The KPI Institute’s Certified OKR Professional Live Online training course on 21 – 25 February 2022. 

Discover the benefits of stretched goals, understand how OKRs work in different contexts, and identify best practices for aligning OKRs across the organization. Experience developing a comprehensive project plan for an OKRs implementation and creating communication templates to gather data for OKRs measurement.

Get more details about the course and register here.

Online ordering, digital payments, the rising demand for plant-based items and sustainable packaging, and preference for alcohol-to-go and outdoor dining are just some of the trends that restaurants are adjusting to. 

While consumer behavior and dining preferences have changed due to the COVID-19 pandemic, the restaurant industry sees a glimmer of hope. Sales are expected to increase from $864 billion in 2019 to $898 billions this year, according to the National Restaurant Association’s 2022 State of the Restaurant Industry Report. Meanwhile, the foodservice industry is predicted to generate 400,000 jobs, for total industry employment of 14.9M before the year ends.

However, Hudson Riehle, senior vice president of the Research and Knowledge Group at the National Restaurant Association, emphasized that the restaurant industry may never completely return to its pre-pandemic state. 

Over half of restaurant operators believe that the return to normalcy would take a year or more. Restaurants are still grappling with employee retention and recruitment, food, labor, and occupancy costs, and supply delays or shortages of key food or beverage products.

“We still have work to do to ensure that those operators struggling the most can survive.  The Association will continue to champion the necessary government support needed at the federal and local levels to help keep these businesses — cornerstones of our communities — on a path to better days,” said Marvin Irby, Interim President & CEO of the National Restaurant Association.

What Can Restaurants Do

Use data to adapt to changes. The NPD Group recommends studying restaurant visits each daypart–morning meal, lunch, dinner, and P.M. Snack–and adjusting operations according to the behavior and motivations of diners. “The ability for restaurants, particularly full-service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart,” NPD states.

Exceed expectations to retain customers. Heleri Rande, a partner at Think Hospitality, a Florida-based real estate development and hospitality company, believes that restaurants should go beyond their usual services. They can add special touches like recipe boxes and contactless drop-off. She also suggests upselling “sides, bottles of wine, and desserts” and encouraging customers to buy gift vouchers. 

Track performance using KPIs. During uncertain times, every business decision is critical. Understanding where a restaurant has potential or needs improvement can help owners develop and implement a customer-focused strategy. This is only possible when they have the data to support their decisions.

The KPI Institute released The Top 25 Restaurant KPIs – 2020 Extended Edition, which compiles the most popular 25 KPIs used by food and beverage units worldwide throughout 2016 and 2020. The 25 restaurant KPIs identified are categorized into six divisions:

• Restaurant Financials – Incorporate the sales generated by the business from different perspectives and the investments made for its functionality
• Service Quality – Refers to issues that influence customer’s satisfaction, such as unavailability of menu items or service diversity
• Customer Feedback – Offers information regarding the customers’ assessment of the restaurant as an indicator of their satisfaction and loyalty
• Restaurant Occupancy – Represents the attraction of customers and the capacity at which the restaurant operates
• Restaurant Workload – Reflects on the intensity of the restaurant’s activity and the impact of peak periods on employees
• Restaurant Governance – Indicates the principles and practices that guide the decisions of the restaurant’s management

Discover the 25 most popular restaurant KPIs today and read each of their profiles, all packed with exclusive in-practice recommendations. Download The Top 25 Restaurant KPIs – 2020 Extended Edition now!

A high-performance culture is characterized by behaviors and norms that allow organizations to achieve outstanding results and superior performance. 

Citing the book “Leadership in High-Performance Organizational Cultures” by Stanley Truskie, the University of Ottawa states that organizations with a high-performance culture experience financial and non-financial success at the same time. Some examples of non-financial success are employee retention, customer satisfaction, competitiveness, and innovation. 

How can leaders build and sustain a high-performance culture? Vibhas Ratanjee, Senior Practice Expert — Organizational and Leadership Development at the analytics and advisory firm Gallup, stated that there are five cultural drivers of such culture. He emphasizes that leaders must know how to communicate clearly and consistently to help employees understand what is expected of them. In addition, identifying values and rituals guides employees in interacting within the organization and resonates with how they deal with clients. 

Ratanjee points out the need to establish and optimize work teams and structures. Work Gallup’s findings show that how employees perceive work structure has an impact on their engagement. Another driver is the development of a company’s human capital. He suggests that managers must hold coaching sessions that drive performance “based on how each person is enabled to use their own unique abilities.” 

The final cultural driver is performance management. One of Gallup’s recommendations is to invest in hiring high-performing managers. “Investment in managers is critical. They account for 70% of the variance in team engagement but an alarming 65% of managers are not engaged or are actively disengaged.”

Cristina Mihăiloaie, Business Unit Manager and Performance Management Consultant at The KPI Institute, wrote in her article on performancemagazine.org that embedding performance within an organizational culture impacts both internal and external stakeholders. 

For internal stakeholders, it can increase accountability regarding the quality of their work and establish their role and contribution to the organizational strategy. For external stakeholders, it means positioning the organization as a trustful and reliable partner, enhancing customer experience, and improving employer brand and market image.

If you would like to learn more about how to nurture a performance culture and manage your organization’s performance in different scenarios, join The KPI Institute’s Certified Performance Management Professional Live Online Course on 20 – 24 February 2022 (EMEA: 09:00 – 13:00 GST and ASEAN: 13:00 – 17:00 GMT +8). 

The 40-hour course will discuss the ins and outs of a performance management system architecture, the fundamentals of performance review meetings, and how to use data to enhance the decision-making process. 

Do not miss this opportunity to gain knowledge, practical experience, and a chance to connect with a community of industry experts and professionals. Invite your colleagues and sign up here.

The global data visualization market size hit USD 9.48 Billion in 2020 and is projected to reach USD 20.16 Billion by 2028. What is data visualization, and why is it so important?

Emergen Research attributes its optimistic forecast to the “generation of large data volumes and the rising need for multi-device access facilities.” It added that cloud computing and the need for fast decision-making, particularly during volatile times, are also accelerating the adoption of data visualization.

The rise of Augmented Reality (AR) and Virtual Reality (VR) that help companies process data in 3D formats pushes the demand for cloud computing in data visualization, according to Emergen Research. These are further driving the market revenue growth.

The KPI Institute defines data visualization as “the visual representation of data, in order to better understand information and present it in a clear and effective manner.” Data visualization can help detect and analyze patterns, trends, and correlations.

According to the report “TDWI best practices report: Data visualization and discovery for better business decisions,” some of the benefits of data visualization are the improvement of operational efficiency, better response to business changes, identification of new business opportunities, and higher employee and partner productivity. 

Based on Emergen Research’s findings, the software segment revenue would increase steadily during the firm’s forecast period. Moreover, the standalone visualization software segment revenue is soaring due to the need to produce useful information from huge volumes of data. Such data usually comes nowadays from social media and other online platforms. “Use of data visualization software such as Oracle, tableau, and SAP made this approach feasible,” the forecast report states.

Developing and designing a visual representation is not a walk in the park. To communicate data visually and effectively, you need the right tools, knowledge, and expert guidance. 

The KPI Institute’s Certified Data Visualization Professional course teaches participants how to create better and more relevant reports and present intelligible data sets to decision-makers. If you would like to improve the visual communication within your organization, secure your slot on 21 – 25 February 2022 (EMEA: 09:00 – 13:00 GST and ASEAN: 13:00 – 17:00 GMT +8) by signing up here.