Certified KPI Professional Training Course in Bucharest

The Certified KPI Professional Training Course in Bucharest was part of a series of certification courses dedicated to rigorous usage of KPI in practice. The course was organized in 2013 at a global level in 13 cities from 5 continents, by The KPI Institute.

Coordinated by Adrian Brudan, Director of Research at The KPI Institute, this course was held at Hotel InterContinental in Bucharest, Romania, between the 26th and 28th of November and the 4th and 6th of December 2013.

BannerBucharest

The course was structured to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas.

The agenda for the 3 days course covered in the first day the subjects of:

  • Introduction to the world of KPIs;
  • The pillars of KPI architecture;
  • KPI selection;

The second day sessions covered the following discussion topics:

  • KPI documentation;
  • Data visualization – Designing KPI Dashboards and Scorecards;
  • KPI data gathering and reporting;

In the third day of the course the next themes were approached:

  • KPI management enablers: software, hardware, communication and culture;
  • Generating value from using KPIs;
  • Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Romania with background from various industries, the predominant being oil and gas, manufacturing, technology and environmental.

Before beginning the course, the participants were encouraged to share challenges of previous experience in working with KPIs. Some of them were:

  • Setting relevant KPIs;
  • Establishing the optimal number of KPIs;
  • Documenting and defining KPIs;
  • Establishing targets;
  • Measuring and reporting on KPIs;
  • Cascading KPIs and the alignment between strategic and operational level;
  • Involving stakeholders in the performance management system;
  • Organizational culture.

When invited to express some learning needs, participants communicated the following expectations from the course:

  • Informing about news in using KPIs and tools in the field;
  • Discussing about KPI selection and utilization;
  • Learning about the cycle of using KPIs;
  • Approaching the topic of KPIs automation in measuring;
  • Discussing about KPIs connections for structuring an integrated performance management system;
  • Discussing about the connection of performance management and other quality management systems;
  • Approaching the topic of decision making, learning and optimizing a performance management system;
  • Informing about means of professional development in the field.

The learning expectations of course participants were met throughout the course, as their feedback shows:

“From my point of view, one of the course topics that were the most interesting useful to me was KPIs selection.” (Maria Bebeșelea, Economic Director, Thrace Greiner Packaging)

“In terms of structure and delivery methods, the course was very well adapted to participant’s different needs, offering relevant information both for practitioners experienced in working with performance management systems and for the ones that did not work with systems or processes in this field so far. The session that I found the most useful was KPIs selection.” (Florentina Greger, Head of Human Resources, Zitec)

“It is a very useful course for any organization.” (Roxana Dumitru, Senior Executive Assistant, Petrom)

“In my opinion, data gathering and analysis was the learning topic most useful and interesting. As far as the course concerns, I consider it relevant, efficient and helpful.” (Vasilică Istrate, Department Manager, Petrom)

In addition to the training sessions, on the last day of the course participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
alexandru.muntean@smartKPIs.com

The KPI Institute December 13th, 2013 Events