Certified KPI Professional Training Course in Singapore

The Certified KPI Professional Training Course in Singapore was part of a series of certification courses dedicated to rigorous usage of KPI in practice. The course was organized in 2013 at a global level in 13 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, Director of Research Programs of The KPI Institute, this course was held at Furama RiverFront Hotel in Singapore, between the 4th and 6th of November 2013.


The agenda for the 3 days course covered in the first day the subjects of:

  • Introduction to the world of KPIs;
  • The pillars of KPI architecture;
  • KPI selection;

The second day sessions covered the following discussion topics:

  • KPI documentation;
  • Data visualization – Designing KPI Dashboards and Scorecards;
  • KPI data gathering and reporting;

In the third day of the course the next themes were approached:

  • KPI management enablers: software, hardware, communication and culture;
  • Generating value from using KPIs;
  • Measuring and learning with KPIs.

Aiming to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by participants from Singapore, Qatar, Indonesia, Thailand, Brunei Darussalam, with background from various industries, the predominant being telecommunication, IT Systems, banking, insurance.

Sharing challenges of previous experiences in working with KPIs was encouraged and some of them were:

  • Having a clear understanding of benefits of using KPIs;
  • Selecting the relevant and meaningful KPIs;
  • KPI documentation and target setting;
  • KPIs data gathering;
  • Getting the top management support;
  • Overcoming employee resistance;
  • Linking KPIs and achievements with a rewards system.

When invited to express some learning needs, participants communicated the following most important expectations from the course:

  • KPIs typology and understanding (what are the differences between leading and lagging KPIs);
  • KPI selection and their alignment (how to link objectives to KPIs and initiatives);
  • KPI documentation;
  • Establishing a streamlined KPI Management Framework (cascading KPIs and linkage between organizational and individual levels);
  • Collecting KPI data, evaluation and decision making based on KPIs.

The learning expectations of course participants were met throughout the course, as their feedback shows:

“The thing I found most interesting about this is course is the fact it transmitted knowledge, best practices and examples in this field.” (Cecilia Sim, Consultant, Softskillsnet Pte. Ltd, Singapore)

“It is a very good theory that should be remembered and applied when the company wants to implement the Performance Management. One topic of interest for me covered in this course was KPI selection.” (Lily Kusuma, PT Multipolar Technology, Jakarta, Indonesia)

“KPI selection and data visualization sessions are relevant to my job requirements. In my opinion, the course is relevant for companies that start the process to implement KPIs.” (Fong San Nee, Senior Project Manager, NCS Pte. Ltd, Singapore)

“One topic that I consider to be useful is KPI selection because it is what I looked for when deciding to participate at the course.” (Pimsinee Chearskul, Strategic Services, Bank of Thailand, Bangkok, Thailand)

On the last day of the Certified KPI Professional course participants completed a certification test for obtaining the KPI Professional status. This certification recognizes the professionals ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The KPI Institute November 16th, 2013 Events