KPIs Around the World – A Look Back on The KPI Institute Power Week

Organizations all around the world start to show increasingly more interest into our KPI courses and we do put a lot of effort into developing the right solutions for every business model. This week has been particularly special for us, because we delivered a number of 7 certification open and in-house courses, each in a different location.

We wanted to share with you the know-how and practical application of measuring performance, maximizing value and applying our key concepts to your business. We managed to train over 120 people from over 20 organizations and travel in 5 counties (Malaysia, Nigeria, Oman, Romania, United Arab Emirates) in one week.

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The KPI Institute Power Week Courses Summary

Certified KPI Professional and Practitioner – Dubai (UAE), Kuala Lumpur (Malaysia), Abu Dhabi (UAE), Abuja (Nigeria) and Al Hamriya (Oman).

  • Over the timespan of just a few days the participants learned why it is important to “do the right thing” and how “doing the things right” is going to shape the outcomes their organization experiences.
  • Participants learned to create future value with leading KPIs and take a look back at performance with lagging KPIs.
  • They acquired skills to select relevant, clearly defined and balanced KPIs that are going to guide their organization towards precise, data based decision making strategies.
  • Received personalized, expert feedback and built their business network by entering the International KPI Professionals Community.
  • These meetings were attended by representatives from different fields of expertise like banking, mining and exploration, consultancy, IT, HR, development and planning, performance management division, strategy & quality, finance, office support, government and many more.

Dubai, UAE, 6-10 December 2015

Dubai (2)

Kuala Lumpur, Malaysia, 7-9 December 2015

KL

Abu Dhabi, UAE,  8-10 December 2015

Abu Dhabi 2

Abuja, Nigeria, 7-9 December 2015

Nigeria

Al Hamriya, Oman, 7-9 December 2015

Al Hamriya 2

Certified Employee Performance Management Professional – Cluj (Romania).

  • All the participants managed to understand the fundamentals of the performance management framework.
  • Developed the performance management cycles in their organization and acknowledged the importance of tracking employee performance during each phase.
  • Learned how to use the most suited tools, beneficial to assessing employees results in a fair and objective manner.
  • Acquired a broader perspective on the performance management system business environment.
  • Learned the necessary steps to conducting efficient performance appraisals.
  • The attendees of this course are working in the field of construction, production, IT or consulting services.

Cluj 2

Certified Customer Service Performance Professional – Bucharest (Romania).

  • This in-house was dedicated to educate employees on how to provide excellent customer service for the long-term development and sustainability of SNTFC CFR SA.
  • The company representatives were able to understand how to create a customer service performance culture in alignment with their organizational strategy and working system.
  • Learned what channels and tools are available to use, beneficial to reaching customer service performance.
  • Acquired the information needed to develop their own customer service performance management approach.
  • The participants had the chance to practice and improve different versions of customer encounters in various settings.
  • Because of the big number of participants eager to attend this course, Maria Desmons Macrea, Customer Experience Practice Manager at The KPI Institute is going to deliver a second course in 14-16 December 2016.

Bucharest

Our expert facilitators – The KPI Institute People Excellence

The KPI Institute always considered that one of the most important keys in our successful training approach was people excellence and their capabilities when it comes to understanding organizational performance.

Here are The KPI Institute’s course facilitators of this week:

  • Adrian Brudan – General Manager of The KPI Institute EMEA Region.
  • Aurel Brudan – Founder and CEO of The KPI Institute.
  • Cristina Tarata – Head of Research Department at The KPI Institute.
  • Mihai Toma – Head of Professional Practice MENA at The KPI Institute.
  • Marius Boghian – Learning and Management Consultant at The KPI Institute.
  • Paul Albu – Senior Business Research Specialist at the KPI Institute.
  • Maria Desmons Macrea – Customer Experience Practice Manager.

The KPI Institute is always ready to start again with brand new sessions. Check our official website to see our upcoming events and sign up to train for performance.

The KPI Institute December 9th, 2015 Broad Topics, Events