Report Launch: The GCC Hospitals Performance: 2016 Benchmarking Report

The KPI Institute gladly announces the launching of The GCC Hospitals Performance: 2016 Benchmarking Report. 

Current challenges like technology advancements, big data, pressure to produce higher added value while minimizing costs and increasing patient expectations, are all having their fair share in transforming the healthcare industry and challenging hospital executives to create management systems that meet the needs of today’s business environment.

The GCC Hospitals Performance: 2016 Benchmarking Report is a primary research study initiated with the purpose of offering professionals the opportunity to get the pulse of their industry.


Report structure

The report looks at healthcare performance through the lenses of 75 metrics, clustered in the following 3 dimensions:

  1. Patient Focus
  • Healthcare Outcomes
  • Timeliness
  • Patient Experience
  • Safety
  1. Hospital Resources Administration
  • Finance
  • Technology
  • Staff Engagement
  • Compliance and Governance
  1. Hospital Profile
  • Hospital Demographics
  • Activity Profile
  • Social Responsibility

Key findings

  • There is a high degree of diagnosis accuracy valued at – 99.5% (average value), which is supported by the technologically advanced equipment used;
  • Patient satisfaction registered an average value of 88%; the highest satisfaction levels concerned the staff caring for patients (94%), cleanliness (93%) and provision of information (90%);
  • An increased interest was identified for developing green spaces within the hospital’s facilities, as each hospital analyzed has at least 1 green area;
  • A robust modernization rate was identified with reference to the pre-hospital care. An average of 85% in ambulances with advanced medical equipment, relates to a visible predisposition towards medical care enhancement through the use of technology;

Access the full report and start adapting best practices to your own company!

About the KPI Institute

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.


Cosmin Chindriș, The KPI Institute, Tel: +40740963913, Email: [email protected].

The KPI Institute March 7th, 2016 Research