July 2, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Hotel activities include the provision of short-stay accommodation for visitors and other travelers, but also the provision of longer-term accommodation for students, workers and similar categories. Some units may provide only accommodation, while others provide a combination of accommodation, meals and/or recreational facilities. KPIs focus on the efficiency in operating the accommodation unit (reservation management, cleaning, staffing etc.) and on customer-related performance (occupancy, satisfaction, complaints etc.).

The “Top 25 Hotel KPIs of 2011-2012” report compiles the most popular 25 KPIs used by the Hotel industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Hotel industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 1445 Hotel KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

(more…)