April, 2016, brings you a new edition of Performance Magazine, the printed edition. Carefully selected content from the online platform with the same name, along with exclusive new materials, combined to provide professionals across the globe with an exhaustive collection of information, all defined by the Performance Management discipline.

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The KPI Institute in partnership with Master Works, validated its commitment to support the community of professionals on their journey to performance improvement, by organizing another Performance & KPI Executive Evening on 10th of April 2016, facilitated and led by Adrian Brudan – General Manager of The KPI Institute EMEA Region and Anas A. Abdul-Haiy – Sales Manager of Master Works.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Customer Service Performance Professional training course, scheduled for the 8-10 May in Dubai.

This course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the importance and implementation phases for the customer service performance culture, but they will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

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The KPI Institute launches the results of the first edition of The GCC Hospitals Benchmarking Study consisting in the comparative analysis of 75 Key Performance Indicators applied in 8 hospitals within the GCC region. The study is intended to provide the GCC community a wide overview and data access to the most important key performance indicators for hospitals.

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This training course is designed to develop the key competencies necessary to efficiently manage and growth the suppliers’ performance and optimize the relationship with buyers and other procurement stakeholders. Moreover, participants will benefit from a powerful learning experience mixing practical information delivery with well-designed practical activities and study cases, constantly stimulating the interaction between participants and knowledge sharing.

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The “KPI, Dashboard & Scorecard in Banking” Training Course is designed to enhance the key performance management competencies associated with improving specific practices such as KPI selection, KPI documentation, KPI cascading, target setting, data gathering and reporting. The course content unravels customized solutions for the banking industry, in order to support the implementation of KPI Performance Management Frameworks.

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KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

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When implementing KPIs, professionals stumble upon various challenges. By learning how to address these challenges, you will be able to drive a more solid performance inside your organization and increase the value of monitoring KPIs.
Documenting a KPI remains one of the top challenges in the performance field, because after the preliminary selection, the need of a complete set of relevant details for each KPI is required in order to activate and report it.
This webinar highlights the remarkable importance of KPI documentation form fields standardization, enhancing KPIs importance in the process of creating a performance culture in the organization.

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The KPI Institute gladly announces the Healthcare Performance Forum as a part of the Performance Improvement and KPIs Conference in Dubai between May 29^th and June 1^st.

Hospitals are a vital part of any health care system and account for a large proportion of a government’s health care budget. Increased competition between providers, the demand for value from payers, patient safety concerns, and mounting evidence of variation in medical practice has placed the assessment of hospital performance high on the agenda of policy makers, payers, patients and regulators especially in the GCC region.

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The KPI Institute is excited to announce the newest media partners: Centre of Executive Education (CEE) and International Professional Managers Association (IPMA). Our cooperation will emerge at the first Asia Pacific edition of the Strategy and Balanced Scorecard Conference in Kuala Lumpur, Malaysia, taking place on May 25th -27th, 2016.

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