At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring May’s Employee of the Month, Adrian Șuteu, Solutions Manager for  TKI Solutions.

1. What is your role at The KPI Institute and what makes it special?

The KPI Institute was my very first work place. I had the chance to meet extraordinary people, co-workers and mentors here. Although I started as a Digital Marketing Intern, the company proved to be flexible and therefore a few months later, they gave me the chance to work as an Intelligence & Insights Specialist. Since then, I have gained a lot of knowledge about various business software solutions.

After leaving the company for a few months, I came back on a new position, Solutions Manager and I am currently responsible for the identification, customization, implementation, end-user training and database management for various software solutions (CRM, BI), both internally and externally. TKI Solutions is one of our newest brands that focuses on software implementation.

2. How did it feel to be nominated and selected as Employee of the Month?

Being nominated for this award was a little bit of a surprise but it also gave me a nice feeling. And of course, winning it felt great. I appreciate the support and trust that The KPI Institute team is giving me.

3. What do you find most challenging at The KPI Institute? 

The most challenging part, in my case, comes with the fact that I have recently became a manager and that my responsibilities are much larger now. But besides the fact that I am on a new stage and I have a lot to learn about how to be a good manager, I don’t find things challenging at The KPI Institute. Of course, a lot of hard work and dedication is required to do a good job, but if you like what you do and have a clear career path in front of you, things get fun and easy.

4. What would be the three main career lessons that you have learnt thus far?

There is no such thing as impossible – everything can be learned if you work hard and invest time in it.

People are different, but each one of them can bring value; together they create a system that works like a watch – every part, big or small, has to be there and do its job in order to keep the watch working.

Patience is king – besides dedication and hard work, you must give time to yourself and others if you want to see good results.

5. If you could interview one person, either from the past or present, who would it be and why?

I would interview Marc Benioff, the founder and CEO of Salesforce, because the story of this brand and how strong and appreciated it became seems incredible to me. And besides, he is well known as being a tolerant person and a philanthropist, aiming to change the world through technology.

Facilitated by Paul Albu, Balanced Scorecard Practice Expert this in-house training course was delivered in partnership with Tanfidh between 23^rd and 25^th of May 2017, in Muscat, Oman, for a national refining and petrochemicals company.

In the first day, the course agenda covered the following subjects:

• Balanced Scorecard – Performance Management tool;
• Demonstrate Performance Leadership;
• Performance Management Audit;
• Formulate organizational strategy;
• Structure organizational strategy.

The second day sessions covered the following discussion topics:

• Ensure competency and capabilities maturity;
• Drive strategy implementation;
• Integrate strategy in organizational systems.

In the third day of the course the next themes were approached:

• Manage performance;
• Learn and recalibrate;
• Nurture a performance culture;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Muscat having different backgrounds and areas of expertise in their working fields like Oil and Energy.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• KPI Measurement Framework;
• Transpose organization strategy into BSC management system people related aspects of measuring KPIs;
• Documenting KPIs clearly and concisely;
• Integrating Objectives and KPIs into a BSC Framework.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Balanced Scorecard Management System Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Balanced Scorecard Management System Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the Balanced Scorecard Management System Professional certification page.

If the opportunity of customized Balanced Scorecard Management System training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris
[email protected]

If you’re in business, then you’re probably concerned with knowing how to protect yourself against cyber criminals and hackers. For starters, it’s no longer safe to sit back and do nothing. You should educate yourself on the matter and be proactive in your approach to safeguard yourself and your company against attacks, as today’s IT & security industries have become closely intertwined, given the many perils that one’s website can encounter in the online environment.

It’s not easy to know what you’re supposed to be doing when cyber security isn’t your expertise. You’re busy running a business and managing clients. You know there’s action you should be taking, but aren’t sure where to start. The good news is there are experts, such as The KPI Institute‘s research team, who can offer advice and guidance on the subject, through carefully researched materials, such as the Top 25 IT Security KPIs of 2011 – 2012 or the Information Technology KPI Dictionary.

Understand the Risk

Don’t ever look the other way and assume it won’t happen to you. Always be cautious and on guard. If you have money, data and a workplace, then you’re in jeopardy. It’s nothing personal to you, but it puts you in a target group for cyber criminals.

Understand what’s at stake. This is your, and in some cases your client’s, personal and private information that you need to protect. Getting hacked or attacked will leave you with a major headache and you’ll spend a lot of time cleaning up. Do everything in your power to make sure you’re not a victim by understanding your risk and taking proper precautions.

Businesses and individuals deal with cyber-attacks all the time. Fortunately, it’s a matter that’s avoidable if the right steps are taken to prevent it. These are cyber security tips for businesses.

If you would like to know how you can measure your IT security performance, The KPI Institute’s publications –  the Information Technology KPI Dictionary and the Top 25 IT Security KPIs of 2011-2012 offer you in-depth knowledge on the most valuable security KPIs for the IT industry.

Facilitated by Shahril Manan, Management Consultant this course was held in Kuala Lumpur, Malaysia, between 15^th and 17^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of a successful performance management system.

In the first day, the course agenda covered the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Levels: organization, division, department, employee;
• Capabilities: projects, processes, quality, customer service;
• Stakeholders: suppliers, JV, Board, personal;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by professionals from Philippines, Malaysia and Thailand having different backgrounds and areas of expertise in their working fields like Education and Training and Utilities.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• To gain as much knowledge as they could on Performance Management System throughout the three days course;
• To understand better the difference between scorecard, dashboard and other performance management tools;
• To know more about how initiative management works.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance management and improvement.

To find out more details, please visit the Performance Management Professional  certification page.

If the opportunity of customized Performance Management training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Sasikala Annamalai
[email protected]

At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring April’s Employee of the Month, Iulia Mureșan-Man, Business Event Coordinator.

1. What is your role at The KPI Institute and what makes it special?

I joined The KPI Institute’s Romanian branch almost 3 years ago, promising myself that I will make the best of this experience, so I did. My role in the organization is to ensure the continuity of regular events and at the same time, to successfully introduce new events on TKI Romania’s events agenda.

As event coordinator, I am responsible for the entire organizational process, collaborating closely with the Marketing, Graphic Design, IT and Sales departments in order to deliver events that respond to business trends and needs. What’s so special about my job is the dynamic feel of the field and the fact that I am working with people and for people.

2. How did it feel to be nominated and selected as Employee of the Month?

In all honesty, it felt awesome. It was a confirmation that I do my best at work, but nevertheless, that my colleagues are aware of my results and appreciate my efforts. This is the kind of non-financial incentive that would inspire and motivate every employee.

3. What do you find most challenging at The KPI Institute?

What I find most challenging is constantly trying to deliver products and services that meet professional expectations and needs. Our role is to enhance the way organizations work and that’s a pretty ambitious goal.

4. What would be the three main career lessons that you have learnt thus far?

• Practice makes perfect – experience will always improve your skills;
• Connect your goals to the business strategy – you have to understand that the organization’s success is basically your success;
• Invest trust in people, respect them and they will surprise you – you and your colleagues can create an amazing working environment if your interactions are governed by some very straightforward values, such as trust.

5. If you could interview one person, either from the past or present, who would it be and why?

Here I want to make 2 nominations. On the one hand, I would find it interesting to have a nice chat with Sun Tzu, the author of Art of War. I think his book has many implications for leadership, management and for today’s business environment, even if it was written about 2500 years ago.

On the other hand, I would love to have the opportunity of listening live to Morgan Freeman, regardless of the subject. I just enjoy hearing his voice, as many of us do.

Implementing a Performance Management framework within the boundaries of an organization is not an easy feat, especially if we consider that all members of the organizational structure, from top management to the individual employee should be involved for a successful implementation.

Various studies have documented the difficulty of employees in accepting the implementation of a performance assessment system, because of their concern with their financial rewards associated with performance and top management’s unwillingness to spend resources and time in an activity with unknown benefits.

This webinar will document why this aversion may occur and how organizations can engage their employees in the pursuit and application of a Performance Management System.

Main topics covered

• How employees perceive the concept of Perf. Measurement.
• Drivers for employee motivation.
• How to avoid performance measurement pitfalls.

Key Learning Points

• Foster the development of a Performance Management Culture.
• Assess the drivers of employee motivation.
• Learn about techniques that address common pitfalls within Performance Management.

Presenter’s profile

Andrea Minelli is a Business Research Analyst at The KPI Institute. He is a Certified Benchmarking Professional and Certified KPI Professional. His research activity in the Performance Management field resulted in the documentation of + 500 Key Performance Indicators examples.

Andrea’s undertaking in the field of Performance Management and Improvement also consists of writing research based articles. As a business analyst, Andrea was involved in the development of “The Utilities Benchmarking Report Series” covering three major utilities: Water, Gas and Electricity.

Furthermore, he currently working on the development of the “TOP 25 KPIs in the Utility Sectors Series” reports.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on June 21, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

June 7th, El Salvador, The KPI Institute and RCEN are pleased to announce their partnership to help organizations improve performance with globally tested systems and certifications that are aligned to fit the characteristics of El Salvador`s working environment.

This partnership started with the launch of the first Certified KPI Professional Course delivered in Spanish and scheduled to happen in San Salvador from the 26^thuntil 28^th of June 2017.

The Certified KPI Professional is conceived to cover a rigorous KPI measurement framework and enable professionals to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environment.

“This initiative already attracted a lot of attention from regional educational institutions and entrepreneurs from various domains.”, said Juan Francisco Rivas Figueroa, RCEN.

According to Doina Malţev, Partnership Manager at The KPI Institute, “This partnership has a high potential in performance management training and advisory in El Salvador and we are pleased to find in RCEN the right partner to develop this market”.

About RCEN

RCEN was born as a consulting office through methodologies that allow the promotion of strategic institutional strengthening and computer tools for this purpose, among the methodologies and their application, among which we can mention the definition of Balanced Scorecard and its respective proposal of tool for its automation Model (SaaS), process mapping in different notations and the proposal for its process automation.

For more information visit RCEN website – www.rcensv.com

About the KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact

The KPI Institute:

Doina Malţev, Email: [email protected]

RCEN:  

Juan Francisco Rivas Figueroa, Email: [email protected]

Having the ability to manage performance is even more important in a demanding and risky environment, such as the one of Water Utilities, hence organizations within the water sector have to be up-to-date with the industry’s performance levels and their own performance level in comparison.

In 2016, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs initiated a large series of secondary benchmarking projects in order to reveal the key indicators used within the Water Utilities sector and enable professionals to benchmark their own performance against well-known Water Utilities companies. Join us to get an insight into the findings of our Secondary Benchmarking Initiative.

Main topics covered

• Performance measurement challenges within the Water Utilities sector;
• Findings for Operations;
• Findings for Human Capital;
• Findings for Customers;
• Findings for Environmental Impact;
• Findings for Corporate Governance.

Key Learning Points

• Identify the industry’s performance level and best performers within the water utilities sector;
• Enable practitioners to activate new KPIs within their organizations;
• Generate added value from a benchmarking initiative.

Presenter’s profile

Alina Miertoiu is a Business Research Analyst at The KPI Institute, a research institute specialized in business performance, considered today the global authority on Key Performance Indicators research and education. She is a Certified Benchmarking Professional and KPI Professional and is the Director of the Center for Performance Benchmarking.

As a research analyst, one of Alina’s significant research programs focused on developing three benchmarking studies in the utilities sector, for three major utilities: Water, Gas and Electricity Generation, which comprises worldwide data.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on June 14, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Facilitated by Teodora Gorski, Managing Director TKI MENA this course was held in Dubai, United Arab Emirates, between 14^th and 16^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of a successful performance management system.

In the first day, the course agenda covered the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Levels: organization, division, department, employee;
• Capabilities: projects, processes, quality, customer service;
• Stakeholders: suppliers, JV, Board, personal;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by professionals from Saudi Arabia and United Arab Emirates having different backgrounds and areas of expertise in their working fields like Technology, Finance, Insurance and Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Setting targets;
• Setting KPIs related to company’s strategy/corporate identity;
• Building performance reports.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Understand link between KPIs and project management;
• How to utilize performance improvement practice in daily job/work;
• Linking individual KPIs to strategic objectives;
• Data collection;
• KPI Documentation;
• Importance of having KRI (risk);
• Link between BSC and PM;
• Analyzing KPI results and making decisions based on results;
• Different types of KPIs.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance management and improvement.

To find out more details, please visit the Performance Management Professional  certification page.

If the opportunity of customized Performance Management training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
[email protected]

Facilitated by Raluca Vintilă, Head of Instructional Design & E-learning Coordinator this course was held in Bucharest, Romania, between 11^th and 13^th of May 2017 and is part of a series of certification courses dedicated to rigorous usage of a successful performance management system.

In the first day, the course agenda covered the following subjects:

• Performance Management Framework;
• Performance Improvement Scenarios;
• Data Analysis;
• Data Reporting;

The second day sessions covered the following discussion topics:

• Decision Making;
• Initiative Management;
• Learning and Improvement;
• Building a Performance Culture.

In the third day of the course the next themes were approached:

• Levels: organization, division, department, employee;
• Capabilities: projects, processes, quality, customer service;
• Stakeholders: suppliers, JV, Board, personal;
• Review and Certification Exam.

The course provides a strong foundation towards improving performance in different scenarios, by presenting a sound architecture, containing relevant tools, processes and techniques. This training course presents 6 pillars that need to be applied in order to ensure performance management, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

The six pillars are then implemented in 9 different scenarios that vary from organizational context (company, departmental and employee level) and relationship with stakeholders (Joint Ventures, suppliers and personal level), to operations (process, project and quality management).

The course was attended by professionals from Romania having different backgrounds and areas of expertise in their working fields like Education / Training, Manufacturing, Transportation / Logistics, Engineering and Energy.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Improving engagement;
• Improving productivity: understanding and applying this process;
• Processes optimization.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Performance Improvement scenarios;
• Data Analysis;
• Decision-making process;
• How to develop a performance-oriented culture.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified Performance Management Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance management and improvement.

To find out more details, please visit the Performance Management Professional certification page.

If the opportunity of customized Performance Management training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement MENA
[email protected]