At a certain point, all companies will inevitably face challenges in achieving strategic objectives and improving performance. Growing a business— irrespective of scale—is no simple feat.  

If you’re seeking a starting point, this certification could be the perfect first step. 

Course overview

The KPI Institute’s Certified Balanced Scorecard Management System Professional course accredits practitioners for their knowledge in developing a Performance Management System (PMS) using the Balanced Scorecard (BSC) methodology and implementing the framework across the entire organization.

Participants will learn how to implement a Balanced Scorecard Management System and master the strategic planning process while reaching the course’s learning objectives:

• Grasp PMS fundamentals
• Transpose the organizational strategy into a Balanced Scorecard Management System
• Integrate components of Balanced Scorecard Architecture
• Differentiate between objectives, key performance indicators (KPIs), and initiatives

Benefits and importance

In this training program, you will acquire the knowledge and skills to successfully implement a Balanced Scorecard Management System, unleashing the potential to drive business performance. Additionally, you will gain a range of benefits, including:

• Gain a deeper understanding of the value and functionality of the Balanced Scorecard Management System
• Develop and implement a Balanced Scorecard Management Architecture in a standardized manner
• Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System
• Improve strategy communication using the Balanced Scorecard Management System

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: After completing the needs assessment and a brief knowledge quiz, participants will engage with peers through an interactive online forum and peruse relevant documents to deepen their understanding of the core course content.
2. Core-course stage: Participants may select between taking live online training sessions or interacting in person. They will engage in immersive learning and interactive activities, progress through their Individual Learning Maps, then complete the certification assessment.
3. After-course stage: Participants will be immersed in stimulating forum discussions alongside additional readings. Upon completion of their learning journey, participants will be able to create a tailored and actionable plan that addresses the unique needs of their organization.

Course syllabus

The core course comprises 10 learning modules:

• BSC – performance management tool 
• BSC governance and performance leadership 
• Organizational assessment 
• Strategy formulation and integration 
• Setting organizational objectives 
• Working with KPIs  
• Initiative management 
• Aligning the BSC across organizational levels 
• Managing the BSC system 
• Nurturing a performance culture 

Flexible learning options

The course is provided in numerous languages (English, Arabic, Bahasa) and locations to cater to a diverse array of schedules and preferences. 

Certification and recognition

Participants will receive the following certificates (soft copy) upon completion of the program:

• Certificate of Attendance: after participating in the five-day live session course
• Certificate of Completion: after completing the pre-course activities and passing the Certification Exam
• Certified Professional Diploma: awarded upon successful completion of all three stages and full payment
• CPD Certificate of Attendance: provided once you achieve Professional Status

Take a brave step forward and unlock your organization’s full potential! Enroll today and become a Certified Balanced Scorecard Management System Professional!

In 1992, Robert S. Kaplan and David P. Norton introduced the balanced scorecard (BSC) to the private sector as a method for measuring performance beyond financial outcomes. This tool reflects the four major dimensions of an organization: financial, customer, internal processes, learning, and growth.

According to Kaplan and Norton, BSC translates a company’s strategic objectives into coherent performance measures using a comprehensive framework. Moreover, they believe that BSCs can lead to “breakthrough improvements” in the areas of product, process, customer, and market development.

In her article titled “The Balanced Scorecard: Outsmarting design and implementation traps,” Marcela Presecan, head of research, explained the 10 areas that must be examined before using BSC in an organization: strategy drafting, management identity, bureaucracy, employee perception, communication without understanding, lack of common vocabulary, getting over the experimental scorecard, standardizing balanced scorecard design, adapting to the business environment, and commitment of the organization. “When implemented with its full potential in mind, the balanced scorecard is one of the best reflections of an organization’s contribution to the real operating environment,” she wrote.

Meanwhile, Manoj Dubey, a consultant at TKI, argued in an article that the concept of BSC must be revisited. “The perspectives of BSC, especially internal processes and learning and growth, should evaluate the quality aspects of an organization in Industry 4.0. It should ensure that strategy formulation, strategy execution, and performance measurement system are aligned to new technologies,” he wrote. “A traditional approach of BSC leads to fixed or orthodox KPIs which are not relevant in today’s technological scenario. The concept should revolve around improving processes using the latest IT; this includes having new KPIs.”

To get more perspectives and information on BSC, check out this specially curated resources.

Articles

• How Apple uses the balanced scorecard
• The balanced scorecard of Philips
• How to use a balanced scorecard in a board’s performance evaluation
• The balanced scorecard: review and criticism
• Insights on developing a bank’s balanced scorecard

Webinar

Understanding the components of the Balanced Scorecard System – Following a performance management process, the final step regarding a company’s key performance indicators (KPIs) after data gathering is reporting and decision-making. It is crucial that this step is done correctly, as it has an important impact on how organizations utilize KPIs to inform decisions. The focus will be on understanding proper reporting guidelines, along with using business analysis techniques for better decision-making and improved initiatives for performance enhancement.

Certification

The KPI Institute’s Certified Balanced Scorecard Management System Professional provides participants with relevant knowledge on how to develop and implement a balanced scorecard system. It also offers a comprehensive overview on the many benefits any organization can extract from the BSC system implementation. Sign up here.

Advisory Services

Through The KPI Institute’s advisory team, organizations and professionals have access to a diverse range of services from KPI advisory calls to complex performance management systems implementation spread over 12 different practice areas, including BSC. If you want to improve your current level of performance using a clear and concise toolset, the BSC is the answer. TKI’s experts and consultants are here to support you in this performance management journey by developing and implementing the BSC system down to the employee level. Learn more here.