June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Call Center is the industry dealing with receiving and transmitting a large volume of requests or inquiries by telephone. The Inbound Call Center deals with calls initiated by the customer (inbound calls), while an Outbound Call Center refers to calls initiated from the organization to the customer (outbound calls). Indicators in this industry refer to performance aspects regarding call volumes, contact channels, handling customer requests, sales productivity or any other specific operations. (more…)

June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Forestry and Logging includes the production of round wood for the forest-based manufacturing industries as well as the extraction and gathering of wild growing non-wood forest products. Besides the production of timber, forestry activities result in products that undergo little processing, such as fire wood, charcoal, wood chips and round wood used in an unprocessed form (e.g. pit-props, pulpwood). These activities can be carried out in natural or planted forests. KPIs measure efficiency and diversity of the forestry activities. (more…)

June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Retailing consists of the sale of goods or merchandise directly to end consumers. A retailer purchases goods or products in large quantities from manufacturers and then sells smaller quantities to the consumer. They are an important part of the supply chain integrated system. Retailing can be done in either fixed locations like stores, markets or door-to-door. KPIs focus on measuring the volume of sales, turnover and efficiency in organizing the retail store operations. (more…)

June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Crops include the production of crop products, covering also the forms of organic agriculture and the growing of genetically modified crops. Agricultural activities exclude any subsequent processing of the agricultural products. However, the preparation of products for the primary markets is included here. The division excludes field construction (e.g. agricultural land terracing, drainage, preparing rice paddies). KPIs for these are included in the Construction industry list of KPIs. (more…)

June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Livestock, hunting and fishing includes raising (farming) and breeding of all animals, breeding support services, such as stud services, farm animal boarding and care. It also includes fishery and aquaculture, covering the use of fishery resources from marine, brackish or freshwater environments, with the goal of capturing or gathering fish, crustaceans, mollusks and other marine organisms and products (e.g. aquatic plants, pearls, sponges). There are also included activities which are normally integrated in the process of production for own account (e.g. seeding oysters for pearl production). Hunting refers to hunting and trapping on a commercial basis, taking of animals (dead or alive) for food, fur, skin, or for use in research and zoos. KPIs focus on the resources consumed to feed the animals, outputs of their use and breeding-related aspects. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Business consulting activities provide advice and assistance to companies on various organizational issues, such as corporate finance, operations, marketing and public relations strategies or change management. KPIs focus both on consulting operations (billing, time management) and on assessing performance of projects, type of services or consultants. Business consulting companies provide a wide range of added value activities, from general management, planning and strategy advisory, to specialized consulting, in areas like marketing and market entry, human resources consulting, technology and others. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Accounting services include the provision of accounting, bookkeeping, audit and tax returns services to both private and public organizations. Also, it can include the provision of advisory and assistance with financial and fiscal-related issues. KPIs are used to measure the accountants’ expertise, quality of operations and the impact on the clients’ activities. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Land transport includes the transport of passengers and freight via road and rail over long distances. The KPIs used to measure the performance of this industry refer to transportation capacity, vehicles, schedule adherence, transportation costs and incidents. The local public transport KPIs are not taken into consideration for this report. (more…)

June 07, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Sustainability, for humans in social systems or ecosystems, refers to long-term maintenance of responsibility, which has environmental, economic and social dimensions. Sustainable energy is the sustainable provision of energy, which meets the present needs of the population without having negative impacts on the future ones. The technologies that promote this kind of energy include renewable energy sources, such as solar energy, wind energy, wave power, geothermal energy and tidal power, being designed to improve energy efficiency. (more…)

June 06, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Local public transport represents the delivery of local public transport services by public and private service providers. KPI examples in this subcategory reflect the utilization rates, efficiency ratios and infrastructure readiness. (more…)