May 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Knowledge Management (KM) seeks to identify, create, represent, distribute and enable the knowledge embodied in individuals or embedded in organizational processes or practice. Its added value stands in the effectiveness with which the managed knowledge enables the members of the organization to deal with today’s context. KPIs are widely used today to track the performance of Knowledge Management practices used within the organization, by facilitating the examination of their efficiency and effectiveness. (more…)

May 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Customer Service refers to the services provided to existing and potential clients throughout the sale life cycle – before, during and after the purchase. The service capability is a major driver of customer satisfaction and loyalty and a source of sustainable competitive advantage. Customer Service stands for an organization’s capability in offering specific services for their customers, at their required qualitative level, to respond to their needs and wants. KPIs refer to the time efficiency responsiveness as perceived by the customers, as well as the quality of the services and responses offered. (more…)

May 16, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Portfolio Management aims to determine the optimal mix of projects, to best achieve the organization’s overall goals, through analyzing and collectively managing a group of current or proposed projects, based on key characteristics. Project Portfolio Management (PPM) is a coordinated set of management processes and decisions designed to help organizations deliver the changes required by their business plans. Portfolio Management KPIs refer to the diversity, structure and impact of the portfolio, as measuring and managing performance of project portfolios is important for the company. (more…)

May 16, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Project Management refers to the planning, organizing and managing of resources to successfully achieve the goals of a project, within a specific timeframe. A project is a temporary endeavor with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables), undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value. KPIs refer to the quality of the implementation processes, as well as the quantitative outputs and outcomes of the project. (more…)

May 16, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Contract management is the process of contract creation, execution and administration. Moreover, it has the role to analyze the potential risks and the benefit maximization. It comprises establishing terms and conditions, ensuring compliance with terms, as well as documenting and agreeing on any changes that may raise during contract’s implementation or execution, so that the relationship between the parties involved is constructive and beneficial.

The Top 25 Contract Management KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Contract Management function. Out of more than 50 Contract Management KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected for a detailed analysis. The report provides a list of the 25 KPIs, as well as a clear description of them, as a result of a careful documentation.

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May 15, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

In any business or organization, there are certain interlinked functions, which often seem to overlap. Some key aspects like supply chain management, logistics and inventory form the backbone of the business delivery function. Consequently, these functions are extremely important to both marketing managers and finance controllers. KPIs are defined by The KPI Institute as measurable expressions for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity. smartKPIs.com contains over 80 Inventory Management KPI examples. (more…)

May 15, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Quality management is focused on both quality assurance and control of processes to assure, not only qualitative products, but also the methods to achieve it. KPIs refer to the implementation of quality control of products and processes by a specialized team. smartKPIs.com contains over 60 Quality Management KPI examples. (more…)

May 14, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The production process refers to the stages required to complete a product. This generally involves the use of raw materials, machinery and manpower. Production defines the processes and methods to create from tangible to intangible inputs final products as goods or services. Production KPIs refer not only to the assurance of quality of the production process, but also to their efficiency and productivity, quantity and quality of products realized.

The “Top Production KPIs of 2011-2012” report puts together the most popular 25 KPIs. Out of more than 90 Production KPIs available on smartKPIs.com, the 25 most viewed by both members and visitors of smartKPIs.com are now available in a detailed analysis. The report provides a clear description of each KPI, as a result of a thorough documentation.

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May 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs. First to be released is the set of 6 HR reports, comprised of HR overall and other 5 additional reports specific to HR: Compensation and Benefits, Recruitment, Retention, Talent Development and HR Service Delivery.

HR departments and KPIs have a special relationship, as measurement is an integral part of performance evaluations at both individual and organizational level. KPIs are defined by The KPI Institute as measurable expressions for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity. smartKPIs.com contains over 475 HR KPI examples, making it one of the most thoroughly researched functional areas. (more…)