Top-KPI-Report-Cover-2011-2012-Quality ManagementMay 15, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Quality management is focused on both quality assurance and control of processes to assure, not only qualitative products, but also the methods to achieve it. KPIs refer to the implementation of quality control of products and processes by a specialized team. contains over 60 Quality Management KPI examples.

The “Top 25 Quality Management KPIs of 2011-2012” report provides insights in the state of Quality Management KPIs performance measurement today by listing and analyzing the most visited KPIs in this category on in 2011-2012. In addition to KPI names, the report contains a detailed description of each KPI, as documented in smartKPIs Premium.                                                       

Quality Management KPIs are grouped into clusters such as Production Quality, Quality Control, Quality Costs, Quality Assurance and Process Improvement. From these subcategories, Production Quality, Quality Control and Quality Costs were the most popular in 2011. This can indicate that a key aspect for managers in this functional area is related to identifying and correcting production flaws, as a way to increase the quality of the final products. The top 5 Quality Management KPIs in this report are:

  1. % Scrap rate
  2. $ Cost of poor quality (COPQ)
  3. % Process efficiency ratio
  4. # Deficiencies per manufacturing plant inspection
  5. $ Cost of rejected materials

By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2011, the “Top 25 Quality Management KPIs of 2011-2012 report is a valuable resource in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.

According to Aurel Brudan, The KPI Institute’s CEO “The Top 25 Quality Management KPIs of 2011-2012 report is a synthesis of what is all about: it provides an overview of how Quality Management KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

ABOUT SMARTKPIS.COM is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.


The KPI Institute is a research, publishing and educational provider specialized in developing better practice in the use of KPIs. It developed the KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs, analytics and organizational strategy. Over the last 8 years, The Institute assisted over 5,000 organizations in finding solutions to their KPI needs.

Media contact

Cipriana Turcanu, The KPI Institute, Tel: +61 3 9670 2979, Email: [email protected]

The KPI Institute May 15th, 2013 Research Tags: , , , ,