Top-KPI-Report-Cover-2011-2012-Knowledge ManagementMay 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Knowledge Management (KM) seeks to identify, create, represent, distribute and enable the knowledge embodied in individuals or embedded in organizational processes or practice. Its added value stands in the effectiveness with which the managed knowledge enables the members of the organization to deal with today’s context. KPIs are widely used today to track the performance of Knowledge Management practices used within the organization, by facilitating the examination of their efficiency and effectiveness.

The “Top 25 Knowledge Management KPIs of 2011-2012” report provides insights in the state of Knowledge Management KPIs performance measurement today by listing and analyzing the most visited KPIs in this category on in 2011-2012. In addition to KPI names, the report contains a detailed description of each KPI, as documented in smartKPIs Premium.                                                                 

Knowledge Management KPIs are grouped into clusters such as Knowledge Sharing, Community of Practice, Knowledge Repositories, Knowledge Management Savings and Knowledge Database Usage.  From these subcategories, Knowledge Sharing, Community of Practice and Knowledge Repositories were the most popular in 2011-2012, which might indicate the importance of such practices for the KM function. The top 5 Knowledge Management KPIs in this report are:

  1. % Data that meets pre-established department standards
  2. # Internal knowledge sharing platforms
  3. % Employees trained in Knowledge Management (KM) practices
  4. % Employees that contribute to the knowledge base
  5. # Paper documents to electronic format ratio

By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2011-2012, the “Top 25 Knowledge Management KPIs of 2011-2012 report is a valuable resource in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.

According to Aurel Brudan, The KPI Institute’s CEO “The Top 25 Knowledge Management KPIs of 2011-2012 report is a synthesis of what is all about: it provides an overview of how Knowledge Management KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

ABOUT SMARTKPIS.COM is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.


The KPI Institute is a research, publishing and educational provider specialized in developing better practice in the use of KPIs. It developed the KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs, analytics and organizational strategy. Over the last 8 years, The Institute assisted over 5,000 organizations in finding solutions to their KPI needs.

Media contact

Cipriana Turcanu, The KPI Institute, Tel: +61 3 9670 2979, Email: [email protected]

The KPI Institute May 20th, 2013 Research Tags: , , ,