Selection and data gathering are considered by practitioners all around the world to be the most challenging aspects in working with Key Performance Indicators (KPIs). A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

The KPI Institute has developed a rigorous KPI Measurement Framework that embeds 10 years of research in the field and relies on best practices applicable in the real business environment.

This learning program is structured on two levels of certifications:

• Certified KPI Professional – a three days training course focused on developing know-how in working with KPIs. The certification can be obtained by taking a multiple question Certification Exam in the last day of the course.
• Certified KPI Practitioner – a two days training course meant to improve the practical skills in working with KPIs and developing instruments like scorecards, dashboards and KPI documentation forms. The applied exercises of this course will enable participants to complete a trial run of all the steps required to complete the portfolio which is the basis of the KPI Practitioner Certification. The exercises will reflect a complete KPI implementation case study, from project planning to KPI data visualization.

The training courses can be accessed individually. However, participants are eligible to receive the KPI Practitioner Certification only if they are KPI Certified Professionals.

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Customer satisfaction has grown into becoming a key differentiator, offering a significant competitive edge and contributing directly to the success or failure of organizations. Therefore, an organization’s main objective should be to make and keep its customers satisfied and interested in purchasing new products and services.

In order to discover what customers think about your company and what can be improved, you can now deploy a series of tools and techniques for measuring customer satisfaction. This webinar presents key techniques and guidelines in order to support you in assessing your customers’ satisfaction.

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September 11^th was the last day of the Performance Improvement and KPIs Forum, held in Kuala Lumpur, Malaysia. The event was dedicated to all top and middle managers interested in improving performance at employee, departmental, or organizational level.

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The Balanced Scorecard was developed as a tool for measuring the performance of an organization, in a balanced manner. This was based on understanding the interdependencies between four key perspectives of a business: Financial, Customer, Internal Processes and People, Learning & Growth. In time, this tool was improved and refined, and an entire performance management system was created around it, in order to maximize its benefits.

This webinar outlines the best practices in designing and implementing a Balanced Scorecard based performance management system, guidelines which can be applied in any organization, regardless of its industry or functional area.

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The second day of the Performance Improvement and KPIs Forum has been successfully completed.

On the 10th of September 2015, leaders from all industries have joined this exclusive event to gather precious information on performance improvement tools, techniques and best practices for individual and organizational development.

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The Certified KPI Professional and Practitioner Training Courses in Abu Dhabi were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Khedher Khoshhal, these courses were held in Abu Dhabi, United Arab Emirates, between 30^th of August and 3^rd of September 2015.

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The Certified Strategy and Business Planning Professional Training Course in Singapore is part of a series of certification courses dedicated to rigorous usage of strategy planning tools in practice.

Facilitated by Radu Cocean, this course was held in Singapore, during 31^st of August and 4^th of September 2015.

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KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

(more…)

September 9^th was the first day of the Performance Improvement and KPIs Forum, held in Kuala Lumpur, Malaysia. The forum was opened with an introductory and welcome session hosted by Aurel Brudan, Chief Executive Officer at The KPI Institute, followed by keynote presentations, panel discussions and a roundtable session engaging both speakers and delegates in short discussions on a variety of performance improvement related topics.

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