The course provides a strong foundation towards improving performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap.

This training course presents 6 pillars that need to be applied in order to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture.

These six pillars are then applied in 12 scenarios, starting from different levels across the company (organizational, divisional, departmental and employee performance improvement), to diverse capabilities (project, process, quality and customer service performance improvement), and different stakeholders (suppliers, Joint Ventures, Board and personal performance improvement).

5 Benefits

• Improve performance at all levels, by identifying and addressing specific challenges;
• Develop and maintain a functional Performance Improvement System;
• Enhance the decision making process by using relevant data;
• Nurture a performance culture;
• Receive a premium recognition of your expertise in performance improvement granted by The KPI Institute.

Learning objectives

• Understand the Performance Management System architecture;
• Rigorously conduct the data analysis process;
• Get insights on best practices in reporting KPIs;
• Practice performance review meetings;
• Systematize the tracking of implemented initiatives to address the objectives set;
• Gain practical experience in recalibrating the Performance Improvement System;
• Discover how to build a performance culture;
• Practice performance improvement in 12 different scenarios.

We strongly advise you to ensure that you will receive your Certified Performance Management Professional title, as this certifies the skills and knowledge related to performance measurement field.

Facilitated by Raluca Vintilă, Instructional Design & E-learning Coordinator, this in-house training course was delivered in partnership with Performance Growth Consultants, 4 – 6 of July 2017, in Gaborone, Botswana for a private sector company specialized in Information Technology. The company, renowned for innovation, is a major regional and global player.

“Excellent course! It gives a high insight on setting KPIs!” said Ms. Helenah Keseabetswe, Officer, Human Resources.

The KPI Training Course is part of a series of certification courses dedicated to proper KPI usage.

The training course was attended by professionals from Botswana, with diverse backgrounds and expertise in the Technology sphere.

We discussed the following key topics:

• KPI typology & taxonomy
• KPI Documentation and Target Setting
• Data Gathering and Visualization

“It is eye-opening and covers a holistic approach of the Performance Management Systems”, said Ms. Masego Jeremiah, Manager of Broadcasting

To enable theoretical understanding and practical experience from using performance management tools and techniques, we formed group discussions, exercises, simulations, and case studies. Participants also demonstrated remarkable engagement in the course by sharing their opinions and experiences.

If the opportunity to take part in customized KPI training courses interests you, email us at [email protected]  to receive a tailored offer.

For more information contact one of our representatives:

Cosmin Chindris

[email protected]

The KPI Institute has worked extensively in helping Utilities professionals from all around the world to measure and improve their performance. The last publication from The Utilities Performance Benchmarking Series 2017 is  Key Performance Indicators for Electricity Utilities and a preview of this is available here.

Our publication focuses in providing in-depth comprehension on performance levels and the utilization of Key Performance Indicators (KPIs) in Electricity Utilities. The report includes 257 Electricity KPIs with historical data collected in 5 years from 70 companies located in 40 countries from Europe, America, Asia, Australia, and Africa. 1 Data Catalogue displaying performance results in Microsoft Excel, complementary offered to the report.

The research study focused on 5 key areas of the performance management and measurement processes:

• Customers – aims to showcase performance related to the interaction between the organizations and their clients, the cluster includes metrics related to Market Distribution and Account Management.
• Operations – includes metrics related to the production and distribution processes, focusing on the reliability or quality of the infrastructure used. The metrics pertaining to this cluster were further classified in: Electricity
  Production, Power Sources, Transmission Network, Electricity Supply and Electricity Interruptions.
• Environmental Impact – pinpoints the environmental mark of the organization, measuring Green Gas Emissions, Spills Management and Waste Management.
• Corporate Governance – reflects on management effectiveness, audit and decision making. There are no sub-clusters in this case.
• Human Capital – contains metrics related to the following topics: Workforce Profile, Employee Satisfaction, Professional Development and Health and Safety.

Along the years, there has been an emphasis over the maintenance of the equipment, with specific KPIs involved
into the reliability of the structure, quality and frequency of response in case of technical issues, maintenance costs and prediction of failures. Furthermore, given the nature of this industry, the continuous training and development of its employees and technicians has been highlighted along with the frequency of workplace accidents.

The existence of guidelines for compulsory reporting within Electricity Utilities also emphasized on the general trend towards a more clear and transparent reporting involving environmental footprint, security and staff engagement.

Our Benchmarking studies aim at helping organizations to better position themselves on the market and assess their performance level in comparison to their competitors. Moreover, they promote a recalibration of improvement initiatives and strategic approaches in order to enable development within the organization.

Get your brand new Key Performance Indicators for Electricity Utilities Report and start implementing the knowledge now!

About the Center for Performance Benchmarking

The Center for Performance Benchmarking is commited to support professionals in their continuous performance improvement efforts by providing a unique and complex learning experience, which goes beyond a simple benchmarking study. Our Center creates a community of benchmarking practitioners and organizations interested in sharing best practices and advancing the way businesses are being benchmarked.

About the Utilities Performance Labs

The KPI Institute has worked extensively in helping Utilities professionals from around the world to measure and improve their performance. This expertise is comprised in all the Utilities related resources gathered in an exhaustive performance lab. The Utilities Performance Lab aims at measuring and raising the efficiency of key operations, customers relations, health and safety of employees as well as reduce, the environment footprint for companies operating in the water, gas or electricity sector.

Operating in a highly demanding, risky and regulated environment can add extra pressure for companies in the field when talking about building a comprehensive performance measurement framework and activating the right KPIs.

Moreover, being able to find relevant benchmarks and compare performance levels with the ones of one’s competitors in the context of a very inhomogeneous industry can be a real challenge for practitioner.

For this purpose, in 2016 The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs initiated a large secondary benchmarking project.

Main topics covered

• Performance measurement challenges within the Electricity Utilities;
• Findings for Operations;
• Findings for Human Capital;
• Findings for Customers;
• Findings for Environmental Impact;
• Findings for Corporate Governance.

Key Learning Points

• Identify the industry’s performance level within the electricity utilities;
• Enable practitioners to activate new KPIs within their organizations;
• Generate added value from a benchmarking initiative.

Presenter’s profile

Alina Miertoiu is a Business Research Analyst at The KPI Institute, a research institute specialized in business performance, considered today the global authority on Key Performance Indicators research and education. She is a Certified Benchmarking Professional and KPI Professional and is the Director of the Center for Performance Benchmarking. Her research activity in the Performance Management field has resulted in the documentation of +500 Key Performance Indicators examples.

As a research analyst, one of Alina’s significant research programs focused on developing a benchmarking study in the utilities sector for three major utilities: Water, Gas and Electricity Generation, which comprises worldwide data.

Join our webinar in order to get an insight on well-known KPIs used in practice by electricity utilities.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on July 26th, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Facilitated by Doina Maltev, Partnership Manager at The KPI Institute this course was held in Lima, Republic of Peru, between 20^th and 22^nd of June 2017 in partnership with B&T Meetings and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Peru having different backgrounds and areas of expertise in their working fields like Finance, Retail and Consulting.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Selecting relevant KPIs
• Data gathering
• Techniques of establishing targets and communicate them
• Identifying KPIs in order to align them to the remuneration system.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• KPI Visualization;
• KPI Documentation;
• Data gathering;
• Implementation of the Performance Management System.

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 3 days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

To find out more details, please visit the KPI Professional certification page.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Doina Maltev, E: [email protected]

Facilitated by Aurel Brudan, CEO of The KPI Institute this course was held in Bangkok, Thailand, between 12^th and 13^th of June 2017 and is part of a series of courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• Understanding KPIs;
• Making the right KPI selection;
• KPIs in context;
• Group activity – KPI selection in given contexts.

The second day sessions covered the following discussion topics:

• Group activity – KPI analysis levels;
• Data visualization – From scorecard to dashboard design;
• KPI data gathering;
• KPI documentation and target setting;
• Review & Learning Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Thailand, Cambodia, Myanmar (Burma) and India having different backgrounds and areas of expertise in their working fields like Mobile Banking, Business Education, Manufacturing and Business Services.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Apply KPIs to produce effective reports
• Conduct team training
• Effective employee evaluation
• Strategic level implementations
• Understand KPIs better – establish and use at employee level
• How to cascade and align
• Translate scorecard to department and employee
• Support clients – efficiency improvement
• Maturity level

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Attendance: after participating at the 2 days of on-site training course

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement, E: [email protected]

July 2017, Nairobi, The KPI Institute and International Talent Management Consulting (ITMC) are pleased to announce their partnership and share the common goal of covering all the critical organizational issues that companies are facing in Kenya.

The KPI Institute and ITMC will start the partnership by offering the Certified KPI Professional  training course that will serve the needs of the market in terms of quality level and competences acquired.

The Certified KPI Professional course is the go-to program for professionals interested to build a sound framework to manage performance through Key Performance Indicators, from the moment they are selected and documented, until results are collected to be centralized in performance reports.

“This partnership will enable professionals from the area to grow professionally and it’s our mission to facilitate a good environment to do so. ITMC will be an asset as a partner, supporting our mission and helping clients execute their strategy more effectively” said Cosmin Chindris, Director–Global Partnerships at The KPI Institute.

“For the people in Kenya this partnership between The KPI Institute and ITMC brings to the market unprecedented solutions to performance management. Every organization will have the chance to operate locally but with a global perspective.” said Catherine Wekesa, Managing Director at ITMC.

About International Talent Management Consulting

ITMC is a bespoke consultancy outfit offering management and Human Resource solutions as well as corporate training operating in Kenya and Eastern Africa with services ranging from strategy development and performance management to HR strategy and systems. It started as an initiative after a long time of researching the local market and helping companies achieve their desired goals.

For more information visit ITMC website – www.talentmanagementltd.com

About the KPI Institute

The KPI Institute is a research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – www.kpiinstitute.org

Contact:

The KPI Institute

Cosmin Chindris, Email: [email protected]

ITMC

Catherine Wekesa, Email: [email protected]

The KPI Institute has worked extensively in helping Utilities professionals from all around the world to measure and improve their performance. The second publication from The Utilities Performance Benchmarking Series 2017 is  Key Performance Indicators for Gas Utilities and a preview of this is available here.

Our publication focuses in providing in-depth comprehension on performance levels and the utilization of Key Performance Indicators (KPIs) in Gas Utilities. The report includes 166 Gas KPIs from 23 companies located in 17 countries from Europe, America, Asia, Australia, Africa. 1 Data Catalogue displaying performance results in Microsoft Excel, complementary offered to the report.

The research study focused on 5 key areas of the performance management and measurement processes:

• Customers – aims to showcase performance related to the interaction between the organizations and their clients, the cluster includes metrics related to Market Distribution and Account Management.
• Operations – includes metrics which reflect on production and distribution processes, focusing on the reliability or quality of the infrastructure used. This cluster is further divided in Gas Production, Power Sources, Transmission Network and Infrastructure Reliability.
• Environmental Impact – pinpoints the environmental mark of the organization, measuring Green Gas Emissions, Spills Management and Waste Management.
• Corporate Governance – reflects on management effectiveness, audit and decision making. There are no sub-clusters in this case.
• Human Capital – contains metrics related to the following topics: Workforce Profile, Employee Satisfaction, Employee Turnover, Professional Development, Innovation and Health and Safety.

The Human Capital is the most comprehensive one, containing 86 KPIs out of the 166 indicators included.

In the last years, there have been more emphasis over the environmental footprint, with the publication of clear, transparent data about how the oil companies socially behave and interact.
Furthermore, an emphasis over the training and personal development of the employees has gained relevance, given the risks associated with the activity.

Our Benchmarking studies aim at helping organizations to better position themselves on the market and assess their performance level in comparison to their competitors. Moreover, they promote a recalibration of improvement initiatives and strategic approaches in order to enable development within the organization.

Get your brand new Key Performance Indicators for Water Utilities Report and start implementing the knowledge now!

About the Center for Performance Benchmarking

The Center for Performance Benchmarking is commited to support professionals in their continuous performance improvement efforts by providing a unique and complex learning experience, which goes beyond a simple benchmarking study. Our Center creates a community of benchmarking practitioners and organizations interested in sharing best practices and advancing the way businesses are being benchmarked.

About the Utilities Performance Labs

The KPI Institute has worked extensively in helping Utilities professionals from around the world to measure and improve their performance. This expertise is comprised in all the Utilities related resources gathered in an exhaustive performance lab. The Utilities Performance Lab aims at measuring and raising the efficiency of key operations, customers relations, health and safety of employees as well as reduce, the environment footprint for companies operating in the water, gas or electricity sector.

This course will clarify key, specific, detailed concepts and will provide practical tools and techniques for implementing, improving or maintaining the company’s employee performance management system. Attendees will gain exposure to best practices in the field of performance management and will learn how to establish and use criteria for evaluating performance.

(more…)

To make sure everything goes according to your plans, it is important to identify the right tools and methods to implement your strategy. This webinar outlines the best practices in designing and implementing a Balanced Scorecard based performance management system, guidelines which can be applied in any organization, regardless of its industry or functional area.

Summary outline of the webinar

The Balanced Scorecard was developed as a tool for measuring the performance of an organization, in a balanced manner. This was based on understanding the interdependencies between four key perspectives of a business: Financial, Customer, Internal Processes and People, Learning & Growth. In time, this tool was improved and refined, and an entire performance management system was created around it, in order to maximize its benefits.

Main topics covered

• Balanced Scorecard Architecture;
• Balanced Scorecard System project plan;
• Objective formulation;
• Relevant KPI selection;
• Importance of communication.

Key Learning Points

• Discover the Balanced Scorecard approach;
• Understand the value added by using the Balanced Scorecard;
• Learn best practices in designing a Balanced Scorecard System;
• Learn how to develop a project plan for implementing a Balanced Scorecard System;
• Review recommendations for a successful Balanced Scorecard implementation.

About the speaker

Doina Maltev is a Partnership Manager at The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education.

Doina Maltev has been involved in designing and implementing the Partnership Program and the Partnership Models for The KPI Institute, which include the description of the process and stages by which the training and consultancy companies are accredited to deliver educational programs and advisory services.

She developed the related program materials after conducting a preliminary research study and conducted the negotiation processes with organizations, concluding collaboration agreements and organizing and implementing the enablement programs activities.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on July 19th, at 2:00 PM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.