Using KPIs to maximize the value added by your HR department – Free webinar

Shared Services & Outsourcing Network’s 2015 State of the Industry Survey outlined the internal process optimization as the major trend in 2015. There is an increased need for Human Resources professionals to consolidate their strategic role in the organization through process improvement and by generating added value from their activities. In this context, performance management provides the necessary tools to manage a successful Human Resources function.

Main topics

KPI related terminology;
KPIs for Human Resources;
The Human Resources Scorecard;
Usage of the Human Resources Dashboard for everyday decisions;
Value added by using Human Resources KPIs.

Key Learning Points

Understand the importance of KPIs for the HR Department;
Identify good practices in measuring the HR Department’s performance;
Learn how to develop the HR Scorecard and Dashboard;
Use KPI results for making informed decisions.

About the speaker

Cristina Tărâță is Head of Research Programs at The KPI Institute, the global authority on Key Performance Indicators research and education.

As a consultant, Cristina was involved in several international projects for implementing a performance management system based on Balanced Scorecard, both at strategic, operational and individual level. Furthermore, she revised the performance management architecture of companies from different industries, including financial institutions, petrochemicals, public sector, health, and professional services.

As a Master Trainer, Cristina facilitated the following training courses: Certified KPI Professional Training Course, KPIs for Call Centers, KPIs, Scorecards and Dashboards for Human Resources, Performance Criteria, Evaluating and Improving Employee Performance, Implementing Programs to Increase Employee Engagement and Business Simulation „Friday Night at the ER”.