When a government program works well, we barely notice. Mainly, it’s smooth roads, quick turnaround services, and policies that make sense. But when things go wrong, everyone feels it. So, what separates effective governance from the rest? Is it a smart policy? Strong leadership? The right data?

This month, we’re exploring what it really takes to measure and improve government performance. From key evaluation frameworks to real-world success stories, The KPI Institute’s (TKI) resources break down how public sector leaders can track progress, make informed decisions, and create lasting impact. 

The resources below are anchored on timeless principles and have been chosen for their adaptability to current societal demands. Whether you’re in government, policy research, or just passionate about how things run, there’s plenty here to spark new insights.

Performance Magazine Issue No. 30, 2024 – Government Edition: This edition showcases best practices in strategy planning and performance management within the government sector worldwide. It presents insights on how to achieve accountable allocation of resources while upholding transparency, efficiency, and public trust in all initiatives.

Articles: Explore practical tips for improving government performance in a collection of articles on the Performance Magazine website, written by experts and analysts.

• Is Transparent Governance Truly the Key to Better Public Sector Performance?
• Indonesia’s Bureaucratic Reform Initiatives: How to Be an Agile Government
• This is How Norway is Inspiring Trust in Government
• KPI of the Day – % Government Basic Services Available Online

Government Services Index 2024: This resource stands as a compilation of indicators developed to assess the performance of government service delivery, aiming to enhance both efficiency and overall service quality for citizens. This index encompasses five key dimensions, thoughtfully selected for their key roles as primary contributors to the public services: Future Readiness, Digitalization, Governance, Society Welfare, and Citizen Experience. Rooted in data derived from 30 specific indicators aligned with these dimensions, covering more than 122 countries, 5 world regions, and highlighting the top performers in each region and on each dimension.

The State / Federal Government KPI Dictionary: This dictionary helps professionals understand key performance indicators (KPIs) in the public sector, how they are defined, how to standardize KPI names for consistency, and how to document them for accurate data collection. Explore this collection to find the most relevant KPIs used in government to implement a strong performance measurement and management system.

Top 25 State Government KPIs – 2016 Extended Edition: Designed to improve KPI monitoring and reporting, this edition is a key resource for state government professionals. It also offers a fresh approach to creating the KPI documentation form.

National Development Indices Catalogue: Explore 57 KPIs tracked at the country level. See how your country is performing in areas like politics, economy, governance, social progress, technology, and the environment.

State of Strategy Management Practice Report 2024 – MENA Region: Discover strategic management and performance measurement trends in the MENA region within today’s changing business environment. The report also offers valuable insights, expert advice, and practical recommendations that governments can apply, focusing on best practices in planning, KPI use, project management, and organizational agility.

Harness these tools to help your organization excel and adapt. The future is yours to lead!

The KPI Institute published its first English-Arabic Data Visualization Glossary, which aims to bridge the linguistic divide in technical terminology within data visualization. This initiative emerged from the challenges encountered while translating the Certified Data Visualization (C-DV) program’s educational materials, revealing a critical need for standardized Arabic terminologies.

Translating specialized terminology is a complex undertaking and often met with hesitation. Many experts fear that direct translation may lead to awkward or inaccurate terms, as technical jargon typically evolves through convention rather than linguistic adaptation. Additionally, translation requires a deep understanding of cultural context rather than just word substitution. Without such efforts, knowledge remains constrained to a single language that limits accessibility and growth.

To overcome these obstacles, The KPI Institute adopted a unique approach. Rather than directly translating English terms into Arabic, they first defined each concept, then carefully crafted an Arabic equivalent that accurately conveyed its meaning. This method ensured that the Arabic terms stand independently rather than merely mirroring their English counterparts. Notably, some Arabic translations proved more precise than the original English terms. The glossary also addresses inconsistencies in English terminology by distinguishing overlapping terms such as chart, graph, plot, and diagram. 

A Guide to Using the Glossary

The glossary is structured into three main sections for ease of use:

1. Contextual Index – Terms are grouped by thematic categories, ranging from general data visualization concepts to specific chart types, allowing users to browse related terms efficiently.
2. Terms and Definitions – Serving as the core of the glossary, this section provides detailed explanations, contextual usage, and visual examples where necessary. It functions as a reference guide, alphabetized in English.
3. Arabic-English Index – Designed for Arabic speakers, this section lists Arabic terms alongside their English counterparts, making it easy to cross-reference terminology.

With this comprehensive resource, The KPI Institute hopes to empower Arabic-speaking professionals, researchers, and data practitioners by standardizing terminology in the field. The institute encourages users to explore the glossary and contribute feedback for future refinements to ensure continuous improvement in Arabic data visualization discourse.

Bridge the language gap and enhance your data literacy with The KPI Institute’s comprehensive English-Arabic Data Visualization Glossary. Download it today!

With financial markets facing heightened uncertainty, organizations must adopt a more strategic approach to ensure stability and resilience. Adverse macroeconomic conditions—such as inflation, recessions, and stock market fluctuations—continue to challenge financial performance. 

According to the International Monetary Fund (IMF), high economic uncertainty can increase financial market volatility, delay investment decisions, and amplify risks to economic growth, making financial resilience more critical than ever​.

To support finance professionals in navigating these challenges, The KPI Institute’s Top 25 Finance KPIs – 2024 Edition provides a curated selection of key performance indicators (KPIs) designed to foster financial health, optimize resource allocation, and drive organizational growth. 

The Top 25 KPIs 2024 report series is an extensive collection of the 25 most commonly utilized KPIs from various industries and functional areas. The KPIs are compiled based on viewership data from smartKPIs.com between January 2023 and April 2024, this series provides a snapshot of the latest trends in performance measurement.

The report contains a comprehensive analysis of the Performance Measurement Concept Framework, the most recent data on KPI challenges and usage contexts, and 10 strategies for successful KPI implementation. Moreover, each KPI feature has been thoroughly revised through extensive research to ensure that the information accurately captures the latest trends and changes in the evolving business environment. The 2024 edition also offers an enhanced documentation template optimized to present the most pertinent details about each KPI.

Whether you are looking to refine an existing performance measurement system or integrate KPIs into your financial strategy, the Top 25 Finance KPIs – 2024 Edition may serve as a valuable starting point for achieving long-term stability in 2025. As a snapshot, here are five of them.

Highlights

1. % Capital acquisition ratio – measures the ability of a company to finance capital expenditures from internal sources. It indicates the availability of internal funding sources to support capital needs, as these are generally more cost-effective and less risky than external financing.
2. # Basic earning power ratio (BEP) – measures the value of the earnings before interest and taxes as a ratio to the company’s assets. Its purpose is to provide a benchmark for comparing firms with varying tax structures and levels of financial leverage, enabling more accurate financial analysis.
3. # Labor multiplier – measures the revenue earned per each dollar spent on employees. Its objective is to evaluate how effectively a firm generates revenue from its labor costs, providing insight into the return on its workforce investment.
4. % Return on funds employed (ROFE) – measures the company’s ability to generate profits from the funds it invests. Indicates the company’s effectiveness in capital allocation. The % ROFE values can vary significantly across industries and are influenced by management strategies and macroeconomic conditions.
5. # Capital expenditure to sales ratio – measures the level of investments a company is making to generate one dollar in sales. Its purpose is to assess the scale of capital investment within a company. Capital expenditures reflect the funds allocated for acquiring fixed assets, excluding those related to acquisitions.

Dive into the practical applications of these key indicators and explore the remaining finance KPIs by getting your copy of the Top 25 Finance KPIs – 2024 Edition report. Available for digital purchase on the TKI Marketplace and in print on Amazon.

Does it feel like technology is making your head spin with all its breakthroughs? As the tech world advances, industries are being equipped with new tools and insights through innovations in IT infrastructure and data analysis. Gartner’s 2025 strategic technology trends highlight the growing importance of energy-efficient computing, hybrid systems, and spatial computing in driving operational efficiency and sustainability. 

With this, companies must be proactive in adapting to the continuous stream of new challenges and opportunities. The KPI Institute (TKI) is dedicated to providing impactful insights and resources that empower organizations to navigate the changing technology landscape. This month, TKI has curated a range of in-depth, research-driven materials aimed at supporting technology professionals in IT, data analysis, and innovation management, along with organizations exploring further investment in technology.

The resources are rooted in timeless principles and have been chosen for their adaptability to current industry demands. Whether you are looking to boost your organization’s IT infrastructure, leverage data analytics for decision-making, or foster innovation, these materials will provide you with the tools to stay competitive in a dynamic business environment.

Performance Magazine Issue No. 22 – The Data Analytics Edition (FREE): This edition highlights the transformative role of data in driving organizational success, growth, and excellence. It covers the impact of AI on performance management, key elements of a robust data strategy, the latest business intelligence trends, and global digital initiatives focused on sustainability and technological advancements.

Articles (FREE): Find practical insights related to navigating technological trends from a variety of articles published on the Performance Magazine website, written by subject matter experts and research analysts.

• Humane Technology: The Future of Employee Performance Management
• Transforming Performance Reporting Through the Power of AI
• The New Wave: How Bank Relationship Managers Embrace Technology to Build Trust
• The Digital Age and Information Disorders: What Makes You Vulnerable?

The Information Technology KPI Dictionary: This dictionary is an educational resource that helps professionals understand key performance indicators (KPIs), their structure, and how to standardize KPI names for consistent use and accurate data collection. It provides a reference collection of relevant KPIs used in the IT sector to support the implementation of effective performance measurement and management systems in the field.

The Online Presence KPI Dictionary: This resource helps professionals learn about KPIs specific to online presence, covering their structure, standardization, and documentation for precise data collection. It features key KPIs to support effective performance measurement and management of digital presence across the web, social media, and other online channels.

Now, here are some webinars that allow you to both watch and learn at the same time:

Innovation Through Benchmarking: This webinar highlights how benchmarking can be a powerful tool for driving innovation and continuous improvement. Participants will discover how to use benchmarking techniques to identify opportunities, enhance performance, and stay competitive in their industry.

Getting Started with Data Analysis: Looking to kickstart your data analysis journey? This webinar will walk you through the foundational steps and tools you need to start making sense of data and turning it into actionable insights.

Organizing Synthesizing and Aggregating Data: Here, you can find effective strategies for managing and consolidating complex data sets. You will gain practical insights on how to streamline data organization and synthesis for better decision-making and enhanced analysis.

Improve your Digital Marketing Performance Through an SEO Website Audit: Curious about improving your website’s SEO? Join this webinar to learn how conducting an SEO audit can fine-tune your digital marketing efforts and improve your performance.

Stay sharp with these tools and keep your organization thriving. The future is yours to shape!

Just as companies refine their strategies to stay competitive, professionals must equip themselves with the right insights and tools to keep pace with a progressing field. In the world of strategy and performance management, staying informed is not just an advantage but a necessity.

Reflecting this commitment to continuous learning and excellence, Performance Magazine, a publication by The KPI Institute (TKI), an established global research organization, has remained a trusted source of industry insights, expert analysis, case studies, and emerging trends. In 2024, it reinforced its role as a reliable resource with the successful release of four special editions. 

Performance Magazine Issue No. 28, 2024 – Employee Performance Edition 

TKI’s first release of the Performance Magazine – Print Edition in 2024 explores the newest advancements in employee performance management, discovering how to harmonize individual objectives with organizational goals and use cutting-edge technologies to streamline relevant processes.

The cover story examines the significant impact of diversity, equity, and inclusion (DEI) on performance evaluation and talent management. DEI, a framework that promotes fair treatment and equal opportunities for all employees, is recognized as essential for improving organizational performance and fostering innovation.

In this edition, we got the opportunity to feature Dr. Malika Viltz-Emerson, a Senior Global Human Resource Leader at Microsoft, where she tackles numerous benefits of involving employees in managing and improving their performance. 

To read the full interview and explore the entire magazine, download the free digital copy from TKI Marketplace. Alternatively, you can purchase the print edition on Amazon.

Performance Magazine Issue No. 29, 2024 – Strategy Management Edition 

This edition uncovers the core elements of strategic success in times of disruption, from managing stakeholder engagement and adopting transformative technologies to fostering strategic foresight. To navigate the evolving work landscape, organizations dive deep into diverse perspectives, scrutinize data, and assess risks, all while considering the impact of culture and communication.

The cover story explores interventions that align with this approach, particularly those that foster an adaptive organizational culture and address resistance to change. Offering in-depth insights into organizational strategy, this edition covers planning, development, and execution, with a focus on best practices, case studies, and data-driven discussions. Readers will gain the tools to integrate diverse viewpoints into strategy implementation, empower employees in change management, and ensure data accuracy for informed decision-making. 

Unlock the strategies for success in uncertain times—download your free digital copy of the magazine from the TKI Marketplace, or purchase the physical copy on Amazon today.

Performance Magazine Issue No. 30, 2024 – Government Edition 

This edition of Performance Magazine offers an in-depth look at how pioneering nations improve government effectiveness through innovative strategies, robust performance management practices, and adaptability to emerging trends and technologies. The publication highlights governments excelling in these areas and examines their successful journeys based on TKI’s Government Services Index 2023.

In the Interviews section, we feature contributions from expert voices representing Saudi Arabia and the USA, with diverse backgrounds in public transportation, education, tourism, religious pilgrimages, and human resources.

In this edition, Dr. Keith Clinkscale returns for a follow-up interview to share the results and advancements of his initiatives in government strategy and performance management, with a special focus on innovation and the growing influence of Artificial Intelligence (AI) in shaping the future of government operations.

Shape the future and uncover the roadmap to improved governance. Get your hands on this magazine by downloading the digital version for free on the TKI Marketplace, or purchase the printed edition on Amazon.

Performance Magazine Issue No. 31, 2024 – Business Excellence Edition

The latest release of the Performance Magazine – Print Edition delves into practical strategies and insights that drive continuous improvement, helping organizations transition from good to great and ultimately attain excellence. It highlights how top organizations excel in operational efficiency, customer satisfaction, and workforce development, providing a thorough understanding of what it takes to thrive in a competitive business environment.

In collaboration with the Global Performance Audit (GPA) Unit, a division established by TKI, this edition explores the effective implementation of performance management systems through maturity assessments. It features the GPA Unit’s maturity model frameworks, valuable insights, client success stories, and expert interviews. 

The cover story, “Closing the Strategy-Execution Gap: A Fundamental Step for Business Excellence” by Cristina Mihăiloaie, emphasizes the significance of aligning processes, principles, and people to address key challenges in strategy execution. This alignment is portrayed as a crucial element for attaining sustained success.

Dive more into the latest trends, strategies, and tools for enhancing performance management systems! Download the Performance Magazine Issue No. 31, 2024 – Business Excellence Edition on TKI Marketplace, or grab a physical copy via Amazon.

As we bid farewell to an eventful 2024, The KPI Institute (TKI) proudly reflects on a year marked by remarkable accomplishments and milestones. From groundbreaking initiatives to impactful collaborations, 2024 has been a testament to TKI’s dedication to providing professionals worldwide with the expertise and capabilities needed to thrive in today’s ever-changing business environment. Let’s take a moment to look back at some of the achievements that shaped 2024, and celebrate the hard work and dedication of TKI’s teams.

Celebrating two decades in business and a thriving Community

TKI celebrated its 20 years of innovation, growth, and impact. Founded in 2004 by Dr. Aurel Brudan, TKI has evolved from a pioneer in strategy and performance management into a diversified ecosystem driving progress across business and society. Highlights include creating the world’s largest KPI database and launching enterprises that offer solutions across various sectors, setting benchmarks in knowledge and innovation.

Building on this legacy, TKI has achieved another remarkable milestone by fostering an online community of over 70,000 social media followers and more than 60,000 LinkedIn group members. This growth reflects a strong commitment to enhancing networking connections, which are crucial for driving knowledge-sharing and collaboration.

Empowering growth through consulting, training, and partnerships

In addition to its continued success in community engagement, The KPI Institute (TKI) has made significant strides in consulting, training, and research in 2024, forging numerous partnerships with esteemed organizations worldwide. This year alone, TKI trained 6,787 professionals through its face-to-face training sessions and live-online webinars, bringing its total global reach to 27,382 individuals across 60 countries and further solidifying its role as a leader in empowering professionals and driving organizational growth.

As a trusted advisor to organizations worldwide, TKI made valuable collaborations through its consulting and training services, helping clients integrate advanced performance management strategies and solutions that drive sustainable growth.  

In early 2024, the Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, delivered significant milestones through comprehensive maturity assessments for various organizations in Saudi Arabia. One such evaluation was conducted for the Zakat, Tax, and Customs Authority (ZATCA), which achieved a maturity level of “IV – Integrated” on a five-level scale. This distinction highlighted ZATCA’s advanced capabilities in strategic planning, corporate reporting, and performance improvement. [Read the full story HERE]

During the same period, the GPA Unit completed a detailed performance management system maturity assessment for the Saudi Commission for Health Specialties (SCFHS). This review analyzed five critical organizational capabilities: strategic planning, performance measurement, performance improvement, performance culture, and employee performance management, marking SCFHS’s ongoing commitment to excellence. [Checkout the full article HERE]

The Public Investment Fund (PIF) also partnered with TKI, successfully attaining the highest level of accreditation, “Level V: Optimized,” after a rigorous evaluation of its strategy and performance management system. This achievement exemplified PIF’s exemplary operational sophistication and alignment with best practices. [Read the full article HERE]

Similarly, the General Secretariat of Zakat, Tax, and Customs Committees (GSTC) was awarded Maturity Level “IV – Integrated” following a thorough assessment by the GPA Unit. This recognition underscored GSTC’s remarkable progress in strategic planning and performance measurement practices. [Checkout the full story HERE]

Through these tailored services—including strategic planning, KPI development, and performance measurement—TKI continues to empower organizations to navigate the complexities of today’s dynamic business environment, driving impactful results and fostering sustained growth.

Research and publications

Furthermore, TKI’s research efforts continued to set industry standards in 2024. The institute published groundbreaking reports offering actionable insights into critical business areas such as employee performance, strategy execution, and business excellence. In addition to regular series like KPI of the Month, Top 10 KPIs, and KPIs for Functional Areas, the Top 25 KPIs series made a comeback in 2024.

This comprehensive collection highlighted the 25 most widely used Key Performance Indicators (KPIs) in various functional areas. The selections were based on viewership data from smartKPIs.com, covering the period from January 2023 to April 2024. This edition reflects current trends and preferences in performance measurement, solidifying TKI’s role as a leader in the field. 

Another notable achievement was the release of the Government Services Index (GSI) 2024 report and the State of Strategy Management Practice – 2024 MENA Region report. The GSI serves as a comprehensive benchmark for assessing and measuring government performance, while the State of Report provides insights from leaders of top organizations alongside expert guidance on developing more efficient organizational systems for strategic planning, performance measurement, and execution. 

Based on the findings of the State of Strategy Management Practice 2024 report, TKI hosted an engaging webinar that brought together industry professionals to discuss the key takeaways and actionable recommendations. This event not only enhanced the report’s impact but also fostered meaningful dialogue on advancing strategy management practices. [Read the webinar highlights HERE or watch the full webinar on YouTube]

In 2024, the Publications team also made significant strides in advancing TKI’s mission. Aside from providing editing support to other departments and entities within TKI’s ecosystem, and producing regular content and monthly newsletters on two websites: kpiinstitute.org and performancemagazine.org, the team’s significant achievement was the release of four print editions of Performance Magazine in 2024, which covered themes of employee performance, strategy management, government performance, and business excellence. These editions featured insights from industry experts, practical frameworks, real-world case studies, and actionable recommendations, offering professionals a comprehensive understanding of performance management and excellence across diverse sectors.

Additionally, the team began revamping the Performance Magazine website. This improved platform promises a seamless, user-friendly experience, enriched with innovative features, the latest trends, and fresh perspectives on performance excellence. The new website will be launched soon!

In 2025, The KPI Institute is looking forward to the exciting opportunities ahead. There’s so much more in store as TKI continues its journey of growth, excellence, and innovation. Stay tuned for what’s coming next, and do not forget to follow TKI on LinkedIn for updates!

Performance Magazine, the business publication of The KPI Institute, has partnered with the Global Performance Audit (GPA) Unit to release the Business Excellence Edition. This comprehensive resource explores the latest trends, strategies, and tools for refining performance management systems, optimizing organizational capabilities, and achieving sustainable growth.

Drawing on The KPI Institute’s over 20 years of expertise as a global leader in performance management research and education, this edition showcases the GPA Unit’s maturity model frameworks. These globally recognized tools provide structured methods for evaluating and enhancing key performance areas, forming the foundation of the issue’s actionable insights.

The cover story, “Closing the Strategy-Execution Gap: A Fundamental Step for Business Excellence” by Cristina Mihăiloaie, highlights the importance of aligning processes, principles, and people to overcome critical challenges in strategy execution. This alignment is presented as a cornerstone of achieving long-term success.

The In-Depth section examines core themes like strategic planning, performance measurement, and fostering a performance-driven culture. Featured articles include:

• “Enhancing Organizational Success: Best Practices for Strategic Planning” by Daniela Vuta, Kirolos Wassef, and Cristina Mihăiloaie
• “Performance Measurement: The Core Pillar of Performance Management” by Cristina Mihăiloaie
• “The Role of Maturity Assessments and the GPA Unit’s Proprietary Framework” by Doina Popovici
• “Building a Performance-Driven Culture: The Silent Forces Behind Meaningful Results” by Andra-Teodora Gorski
• “Understanding the Impact of Continuous Engagement on Employee Performance Management” by Silvana Badita and Doina Popovici

Meanwhile, expert interviews provide additional perspectives, featuring insights from industry leaders on strategies to navigate market shifts, implement advanced metrics, and build cultures of continuous improvement. Real-world success stories demonstrate how organizations have utilized the GPA Unit’s maturity assessments to enhance agility, decision-making, and resilience.

A new section called At the Core was introduced in this edition to tackle fundamental concepts in strategy and performance management. The articles include “The Five Levels of Organizational Maturity From a Performance Management Perspective” and “How to Conduct a Strategy and Performance Management System Maturity Assessment.”

With its emphasis on practical guidance and industry expertise, Performance Magazine serves as a valuable resource for executives, managers, and professionals striving for business excellence.

The digital version of Performance Magazine’s Business Excellence Edition will be available soon for free on the TKI Marketplace, while the print version can be purchased now on Amazon.

In its third year, the Government Services Index (GSI), published by The KPI Institute (TKI), continues its mission to contribute to the improvement of government service delivery standards worldwide, providing a comprehensive evaluation framework to enhance efficiency and service quality for citizens. 

The GSI 2024 aims to serve as a vital tool for policymakers by providing a benchmark for assessing public service performance across countries and offering insights into service delivery strengths and weaknesses, thereby guiding better decision-making. Researchers can also benefit from its comprehensive data for further studies. By highlighting top performers and identifying areas for improvement, it encourages governments to adopt innovative practices and prioritize citizen-centric approaches.

The Index not only highlights top-performing nations in each region and dimension but also reflects a meticulous development process to ensure its rigor and reliability. Extensive research involved analyzing over 100 scholarly articles and 40 global indices to identify critical areas of public service quality. Additionally, a comprehensive review of more than 900 indicators was conducted to select the most relevant and credible measures. By aligning the GSI with internationally recognized indicators, it provides a robust framework for comparing government services across diverse regions. 

Key dimensions of the GSI 2024

Covering 122 countries–expanding from 107 countries in the GSI 2023–across five world regions: America, Europe, Asia and Oceania, Africa, and the Middle East, the GSI 2024 incorporates data from 30 carefully chosen indicators aligned with its five key dimensions: 

• Future Readiness – the capability of government entities and institutions to adjust, innovate, and efficiently respond to the changing demands and challenges of future societies
• Digitalization – the significance of leveraging technology and transforming how citizens engage with public services
• Governance – fulfilling the government’s responsibility to create and execute policies that foster national development while upholding efficiency, effectiveness, transparency, and integrity
• Society Welfare – the government’s initiatives to minimize inequalities and improve the quality of life for individuals and communities through various programs and policies
• Citizen Experience – the combination of interactions, perceptions, and experiences citizens have when engaging with government entities, including online platforms, in-person services, representative dealings, and civic participation

With its global reach and comprehensive methodology, the index empowers governments to enhance their services, ensuring they meet the dynamic needs of citizens in an ever-changing world by diving into the current performance of governments worldwide and providing a forward-looking assessment of their preparedness to tackle the challenges of 2025 and beyond.

Where do governments stand today?

In an era of rapid transformation driven by new technologies, emerging trends, and the rise of artificial intelligence (AI), governments worldwide are in continuous navigation of adapting to changes to deliver high-quality public services since societal needs are evolving as well. In the 2024 GSI, let’s explore a bit how governments are performing currently.

The Government Services Index (GSI) recognizes Finland, Denmark, and Singapore as the top three performers across five key dimensions of public service delivery, the same top-performing countries as in the GSI 2023. These countries are all classified as high-income, with two located in Europe and one in Asia and Oceania.

Finland ranks first globally in Governance (95.77) and Citizen Experience (96.31), while Singapore is the leader in Future Readiness (86.99). Denmark, though not ranking first in any specific area, excels in Digitalization (90.23) and Governance (95.70), securing second place in both. All three countries exceeded global and regional averages, with improved scores compared to the previous year.

The success of these nations can be attributed to their effective governance, advanced digitalization efforts, and comprehensive social policies. Citizens in these countries express strong confidence in their government’s ability to foster prosperity and improve well-being.

Finland is renowned for its transparent and inclusive governance that provides high-quality services, supporting employment, safety, and overall quality of life. The country’s focus on digitalization has minimized bureaucratic hurdles, which enables self-service and fostering a connected society. Furthermore, Finland upholds a human rights-centered foreign policy that promotes equality and prevents exclusion.

Offering efficient public services through advanced digital administration, Denmark stands out for its commitment to digitalization. Its government’s emphasis on digital infrastructure and cybersecurity, along with strategies that encourage democratic engagement and social inclusion, strengthens public service performance. Moreover, Denmark’s universal welfare model ensures equal access to essential services, effectively reducing inequality.

Singapore is recognized for its strategic planning and forward-thinking approach. The government prioritizes adaptability, introducing new policies to improve resilience. By investing in sustainability, digitalization, and future-ready skills, Singapore is capitalizing on growth opportunities and preparing its citizens for the future. The country’s citizen-centric governance ensures high-quality services and increasingly fosters active citizen participation.

To learn more about the detailed rankings, trends, and strategies shaping the future of government services, download the full free digital copy of the Government Services Index 2024 through the TKI Marketplace. An additional printed copy can be also purchased via Amazon. Get the report today!

The Business Excellence Edition of Performance Magazine explores actionable strategies and insights for driving continuous improvement as organizations strive to evolve from good to great and ultimately achieve excellence. This edition presents how leading organizations meet high standards in operational efficiency, customer satisfaction, and workforce development, offering a comprehensive view of what it takes to excel in a competitive business landscape.

A series of expert interviews in this edition sheds light on the experiences of industry leaders from diverse fields, addressing questions on breakthrough strategies, aligning goals, and the evolving landscape of performance management. Their insights show how sectors can improve their adaptability in the face of market fluctuations and integrate advanced metrics to maintain a competitive edge.

With real-world examples, Performance Magazine offers practical guidance on achieving sustained business results. Success stories illustrate how organizations have undergone performance management system maturity assessments, showcasing their approaches to staying agile, making data-driven decisions, and cultivating a culture of continuous improvement. Here are some of the highlights:

• Cover Story: “Closing the Strategy-Execution Gap: A Fundamental Step for Business Excellence” by Cristina Mihăiloaie
• In-Depth: “From Compliance to Excellence: The Role of Maturity Models” by Bori Péntek
• In-Depth: “Redefining Leadership for a Complex World: Leading Organizational Culture Transformation and Maturity” by Andra-Teodora Gorski 
• Ask Our Experts: “How crucial do you perceive leadership’s role in fostering a culture of performance excellence within an organization?” by Muhammad Ali Moustafa

A top-notch resource for executives, managers, and professionals striving for sustainable growth, Performance Magazine Issue No. 31 – Business Excellence Edition can be downloaded digitally for free on the TKI Marketplace or purchased in print on Amazon.

Stay tuned for more updates on the release by following The KPI Institute’s LinkedIn page.

Utilities such as electricity, natural gas, and water and sewage services are the backbone of modern society, supporting everything from basic daily activities to critical infrastructure. Without these essential services, communities would struggle to function, and economies would come to a halt. 

In the latest release of the Top 25 KPIs report series, The KPI Institute dives into the critical key performance indicators (KPIs) essential for managing vital utility services. As the demand for efficient and sustainable service delivery continues to rise, understanding and leveraging the right KPIs is more important than ever. 

The Top 25 KPIs 2024 report series is an extensive collection of the 25 most commonly utilized KPIs from various industries and functional areas. The KPIs are curated based on viewership data from smartKPIs.com between January 2023 and April 2024, this series provides a snapshot of the latest trends in performance measurement.

Inside the report, readers can find a comprehensive analysis of the Performance Measurement Concept Framework, the most recent data on KPI challenges and usage contexts, and 10 strategies for successful KPI implementation. Moreover, each KPI featured has been thoroughly revised through extensive research to ensure that the information accurately captures the latest trends and changes in the evolving business environment. The 2024 edition also offers an enhanced documentation template that is optimized to present the most pertinent details about each KPI.

Whether readers are looking to enhance operational efficiency, reduce downtime, or deliver superior customer satisfaction, the Top 25 KPIs for utilities provide a comprehensive framework for driving performance improvements in this dynamic industry. In each report, let’s take a quick look at the top five KPIs for water and sewage, electricity, and natural gas.

Top 5 Water and Sewage KPIs 

1. # Wastewater collected and treated –  measures the total volume of wastewater collected and treated in the reporting period
2. # Water Quality Index – measures the quality of water based on five parameters – Temperature, Biological Oxygen Demand, Total Suspended Solids, Dissolved Oxygen, and Conductivity
3. # Days of treatment plant operation below standards – measures the number of days during which the water treatment plant operates below established performance standards
4. # Time to repair hydrants – measures the average time taken to repair a broken or inoperative hydrant
5.  % Non-revenue water (NRW) –  measures the percentage of water that enters the distribution system but is lost before reaching customers and not billed, out of the volume of water supplied

Learn more about the practical applications of the indicators above, as well as the other top 20 KPIs for the water and sewage sector, grab a copy of the Top 25 Water and Sewage KPIs – 2024 Edition report. It is available for digital purchase via the TKI Marketplace and as a physical copy on Amazon.

Top 5 Electricity KPIs

1.  # System Average Interruption Frequency Index (SAIFI) –  measures the average number of electricity system interruptions per customer during the reporting period
2.  # Customer Average Interruption Duration Index (CAIDI) – measures the average duration of electricity supply interruptions experienced by customers during the reporting period
3. # Power plant load factor –  measures the ratio of the average load to the peak load in the reporting period
4. # System Average Interruption Duration Index (SAIDI) – measures the average duration of electricity supply interruptions per customer, during the reporting period
5. $ Transmission line maintenance cost per network length –  measures the average expenditures incurred with the maintenance of transmission lines relative to the length of the network

Explore more insights about the top 5 Electricity KPIs and other 20 indicators by purchasing the digital copy of the Top 25 Electricity KPIs – 2024 Edition, visit TKI Marketplace. Furthermore, a physical copy can be ordered via Amazon.

Top 5 Natural Gas KPIs

1. # Unplanned pipeline unavailability –  measures the duration, in hours, that a pipeline is not operational for transporting gas due to unplanned circumstances
2. # Customers affected by repeated unplanned supply interruption – measures the number of customers impacted by multiple instances of unplanned supply interruption in the reporting
3. # Pipeline subjected to leak surveys (km) – measures the length, in kilometers, of the gas pipeline network that was subjected to leak detection surveys in the reporting period
4. # Gas supply planned interruptions duration – measures the average duration, in minutes, of planned gas supply interruptions experienced by customers in the reporting period
5.  # Gas pipeline temperature excursions – measures the number of gas pipeline temperature excursions recorded during  a specified reporting period

Gain a deeper understanding of the practical use of the top 5 KPIs above and discover the other 20 Natural Gas KPIs. Download a digital copy of the Top 25 Natural Gas KPIs – 2024 Edition via TKI Marketplace or purchase another copy via Amazon.

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