Certified KPI Professional Course in Melbourne

The Certified KPI Professional Course in Melbourne was part of a series of certification courses dedicated to rigorous usage of KPIs in practice, organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Aurel Brudan, CEO of The KPI Institute, this course was held in Melbourne, Australia between the 21^st and the 23^rd of May 2014.

The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

Introduction to the world of KPIs;
The pillars of KPI architecture;
KPI selection;

The second day sessions covered the following discussion topics:

KPI documentation;
Data visualization – Designing KPI Dashboards and Scorecards;
KPI data gathering and reporting;

In the third day of the course the next themes were approached:

KPI management enablers: software, hardware, communication and culture;
Generating value from using KPIs;
Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

Group discussions, exercises, simulations and case studies;
Explanation of the theory regarding performance measurement;
Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
Customized feedback regarding the present use and the future plans for implementing performance management systems;
Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Australia and Saudi Arabia, having different areas of expertise in their working fields, such as education and training, and government administration.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

Selecting the right KPIs;
Documenting KPIs clearly and concisely;
Gathering data for KPIs;
Generating insights for the Root Cause Analysis;
Decision making based on KPI results.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

Gain in depth knowledge on how to identify, define and manage the organization’s KPIs, with an emphasis on how to ensure they become an expected and integral part of the decision making process;
Discuss about how to measure the strategic performance through strategic objectives;
Discuss about metric based intelligence (analytics);
Approach the topic of ensuring employee understanding of the key elements and requirements of their role;
Learn about the technical aspects of working with KPIs, such as target setting, KPI weighting, working with indexes, qualitative KPIs;
Discuss about people related aspects of working with KPIs, such as getting staff buy-in, building a culture of performance, securing managerial support, assuring data availability and accuracy.

The learning expectations were met during the course, as the feedback received form participants shows:

“Due to the nature of my current job in the strategy and setting the KPIs, I find the content of the program very detailed, excellent and useful in many ways. I returned to the workplace full of enthusiasm and ready to apply the knowledge that I got. Mr. Aurel was very helpful and expert in what he taught us about. He provided me with a key learning experience.”

Talal Alsahli, Organization Specialist, Saudi Arabia Monetary Agency, Saudi Arabia

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]