Certified KPI Professional & Practitioner Training Courses in Istanbul

The Certified KPI Professional & Practitioner Training Courses in Istanbul were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2014 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager of the TKI EMEA, these courses were held in Istanbul, Turkey, between 10th and 14th of November 2014.

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The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

  • Introduction to the world of KPIs;
  • The pillars of KPI architecture;
  • KPI selection.

The second day sessions covered the following discussion topics:

  • KPI documentation;
  • Data visualization – Designing KPI Dashboards and Scorecards;
  • KPI data gathering and reporting.

In the third day of the course the next themes were approached:

  • KPI management enablers: software, hardware, communication and culture;
  • Generating value from using KPIs;
  • Measuring and learning with KPIs.

In order to enable both the theoretical understanding and practical experience of using a variety of performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by practitioners from Turkey, Qatar, Saudi Arabia, Oman and Jordan having different backgrounds and areas of expertise in their working fields like energy, education and training, technology, healthcare, agriculture and farming, engineering, transportation, government, logistics and transportation.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • Setting measurable goals and objectives;
  • Lack of customized software for KPI measurement;
  • Selecting relevant KPIs;
  • Lack of training and expertise in performance management;
  • KPI data analysis;
  • Gathering accurate data.

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • Corrective actions based on KPI management;
  • How to measure KPIs – calculation formulas, setting targets;
  • Performance management related terminology;
  • How to set relevant KPIs;
  • Linking KPIs to objectives;
  • Aligning KPIs at different levels;
  • KPI decision making based on results.

In addition to the training sessions, on the last day of the course, participants completed a certification test for obtaining the Certified KPI Professional status. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt in to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

The learning expectations were met during the courses, as the feedback received form participants shows:

“I gained extensive knowledge about performance management tools which are very important for a company in order to achieve its goals. I will concentrate my efforts to integrate this methodology into my company. Adrian is one of the greatest experts in KPI architecture. He encourages the participants to take an active role in the training workshops.”

Ayhan Aydoğmuş, Senior Engineer, Roketsan, Turkey

“The course content was good and powerful and contained best practices for Performance Management. Mr. Adrian is a very knowledgeable trainer.”

Hussain Bakarman, HR Development Specialist, Al Safi Dairy Company, Saudi Arabia

“The course is very useful, the content is rich. Mr. Adrian is one of the best facilitators I have ever met.”

Rashid Al Mannai, HR Director, Qatar Museums, Qatar

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The KPI Institute December 9th, 2014 Events