Certified KPI Professional Training Course in Toronto

The Certified KPI Professional Training Course in Toronto is part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2015 at global level in more than 30 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, General Manager TKI EMEA, this course was held in Toronto, Canada, during 4th, 5th and 6th of August 2015.

277The agenda for the Certified KPI Professional Course covered in the first day the following subjects:

  • Introduction to the world of KPIs;
  • Understanding KPIs;
  • KPI taxonomy;
  • KPI typology.

The second day sessions covered the following discussion topics:

  • KPI documentation;
  • KPI selection;
  • KPI in context;
  • Working with targets.

In the third day of the course the next themes were approached:

  • KPI management enablers: software, hardware, communication and culture;
  • Data visualization – Designing KPI Dashboards and Scorecards;
  • Data gathering;
  • Working with data custodians.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

  • Group discussions, exercises, simulations and case studies;
  • Explanation of the theory regarding performance measurement;
  • Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
  • Customized feedback regarding the present use and the future plans for implementing performance management systems;
  • Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Canada, having different backgrounds and areas of expertise in their working fields like local government, IT/Software, financial services, insurance, power generation, biotech/petrochemical, etc.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

  • How to best present KPIs to senior management level
  • Lack of understanding related to concepts and specific industry KPIs
  • Lack of alignment
  • Communication of organizational strategy
  • Lack of clarity of transparency
  • Lack of accountability
  • A lack of performance measurement integration as part of daily routines
  • Gathering data for KPIs

Participants were invited to express some learning needs and they communicated the following expectations from the course:

  • More focused round lead indicators
  • KPIs based on application availability
  • Best practices in performance measurement
  • Understand the KPI selection process
  • Convert benefits from KPI measurement in impact and change
  • Build up predictive metrics based on historical trending
  • Review KPIs
  • Establish relevant thresholds
  • Align KPIs with strategic objectives
  • Frequency of reporting
  • Get the buy in from senior management

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform you will receive the following:

  • Certificate of Completion: after completing pre-course activities and passing the Certification Exam;
  • Certificate of Attendance: after participating at the 3 days of on-site training course;
  • Certified KPI Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Details about the KPI certification programs can be found on store.kpiinstitute.org.

If the opportunity of customized KPI training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information contact one of our representatives:

Alexandru Muntean
[email protected]

The KPI Institute August 13th, 2015 Events