“Excellence in Customer Service” webinar recording is now available
The “Excellence in Customer Service” webinar, provided by the KPI Institute as part of the Performance Management series, has been uploaded on our website and is available for you to watch online.
The webinar was presented by Maria Desmons-Macrea, Customer Experience Practice Manager within The KPI Institute, the global authority on KPI research and education. The one hour webinar is describing the factors that build such a culture, focusing on the internal processes that ought to be implemented within the organization, as well as the appropriate standards of the Customer Service Person.
In the webinar Mrs. Desmons-Macrea highlighted:
- The importance of creating an internal Customer Service Excellence mindset
- The Customer Service person’s attitude, behavioral standards, knowledge & skills
- The Customer Service process flow
- Tools for measuring the customer’s satisfaction
To access the webinar recording follow the steps:
- Log in or create an account on our online Store;
- Add the webinar to your cart and proceed to checkout;
- Log in with the same username and password on our E-learning platform;
- Select the webinar and watch the recording online.
The recording of this webinar can be watched online in a streaming video format and is not available for download.
You can review the presentation for free, until the 17th of December 2014. After this date the webinar will be available for purchase only.
Visit our online Store for more valuable resources and webinars.
If you have any problems accessing any of the listed webinars, please contact Magda Grama at [email protected]
