Latest smartkpis.com report: Top 25 Customer Service KPIs – 2016 Extended Edition
We are very excited to announce the launch of Top 25 Customer Service KPIs – 2016 Extended Edition. It brings you a selection of KPIs, researched and refined, that can help you strengthen your performance measurement and management framework.
The Top 25 Customer Service KPIs – 2016 Extended Edition report compiles the most popular 25 KPIs used by global Customer Service divisions throughout 2009 and 2015. One of the most important benefits that this report brings is an international perspective on the most popular Customer Service KPIs. They provide quantifiable measurement of the main components that lead to a successful implementation of customer centric strategies.
Highlights from the Report
Complete hands-on experience in working with KPIs
Detailed documentation for each KPI
Complex articles on best practices in terms of KPI selection and documentation.
By emphasizing the use of KPIs today, the Top 25 Customer Service KPIs – 2016 Extended Edition is a valuable resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.
According to Aurel Brudan, The KPI Institute’s CEO “Top 25 Customer Service KPIs – 2016 Extended Edition is a synthesis of what smartKPIs.com is all about: it provides an overview of how Customer Service KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”
About smartKPIs.com
smartKPIs.com is the result of a wide research program conducted by The KPI Institute dedicated to documenting and cataloguing how KPIs are used in practice. It is an online platform for performance measurement, it offers high quality resources and collaboration functionality for the community of registered members, enabling them to make smart decisions regarding their performance management initiatives.
Fuel your professional growth with Top 25 Customer Service KPIs – 2016 Extended Edition now!
