CaptureJune 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The Healthcare industry includes prevention services, medical diagnosis or treatment for an illness, provided by trained medical professionals in healthcare facilities, to both humans and animals. KPIs refer to the availability, efficiency and quality of healthcare services for patients.

The Top 25 Healthcare KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Healthcare industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Healthcare industry of, based on their number of views in 2011. Out of the more than 1445 Healthcare KPIs available on, the 25 most viewed by the members and visitors of were selected and analysed in detail in this report.

Healthcare KPIs are reflective of Healthcare functions, and are grouped into subcategories, such as Healthcare Services, Healthcare Financials, Facility Management, Laboratory Testing and Medical Investigations. From these subcategories Healthcare Services, Healthcare Financials and Facility Management were the most popular of Healthcare, in 2011.

The top 5 Healthcare KPIs of 2011-2012 in this report are:

  1. % Hospital bed occupancy rate
  2. # Daily census
  3. $ Cost per discharge
  4. % Medication error rate
  5. # Laboratory test turn-around time (TAT)

One of the most important benefits that this report brings is the international perspective it offers on the most popular KPIs for Healthcare Management. Healthcare KPIs provide quantifiable measurements of factors determined to be important for the successful implementation of Healthcare strategies. The skill in applying KPIs is in the selection of the optimum number and appropriateness of KPIs.

By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2011, the Top 25 Healthcare KPIs of 2011-2012 report is a valuable resource in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.

According to Aurel Brudan, The KPI Institute’s CEO “The Top 25 HealthcareKPIs of 2011-2012” report is a synthesis of what is all about: it provides an overview of how Healthcare KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team.”

ABOUT SMARTKPIS.COM is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.


The KPI Institute is a research, publishing and educational provider specialized in developing better practice in the use of KPIs. It developed the KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs, analytics and organizational strategy. Over the last 8 years, The Institute assisted over 5,000 organizations in finding solutions to their KPI needs.

Media contact

Cipriana Turcanu, The KPI Institute, Tel: +61 3 9670 2979, Email: [email protected]

The KPI Institute June 13th, 2013 Research Tags: , ,