Report Launch: Key Performance Indicators for Electricity Utilities 2017
The KPI Institute has worked extensively in helping Utilities professionals from all around the world to measure and improve their performance. The last publication from The Utilities Performance Benchmarking Series 2017 is Key Performance Indicators for Electricity Utilities and a preview of this is available here.
Our publication focuses in providing in-depth comprehension on performance levels and the utilization of Key Performance Indicators (KPIs) in Electricity Utilities. The report includes 257 Electricity KPIs with historical data collected in 5 years from 70 companies located in 40 countries from Europe, America, Asia, Australia, and Africa. 1 Data Catalogue displaying performance results in Microsoft Excel, complementary offered to the report.
The research study focused on 5 key areas of the performance management and measurement processes:
- Customers – aims to showcase performance related to the interaction between the organizations and their clients, the cluster includes metrics related to Market Distribution and Account Management.
- Operations – includes metrics related to the production and distribution processes, focusing on the reliability or quality of the infrastructure used. The metrics pertaining to this cluster were further classified in: Electricity
Production, Power Sources, Transmission Network, Electricity Supply and Electricity Interruptions. - Environmental Impact – pinpoints the environmental mark of the organization, measuring Green Gas Emissions, Spills Management and Waste Management.
- Corporate Governance – reflects on management effectiveness, audit and decision making. There are no sub-clusters in this case.
- Human Capital – contains metrics related to the following topics: Workforce Profile, Employee Satisfaction, Professional Development and Health and Safety.
Along the years, there has been an emphasis over the maintenance of the equipment, with specific KPIs involved
into the reliability of the structure, quality and frequency of response in case of technical issues, maintenance costs and prediction of failures. Furthermore, given the nature of this industry, the continuous training and development of its employees and technicians has been highlighted along with the frequency of workplace accidents.
The existence of guidelines for compulsory reporting within Electricity Utilities also emphasized on the general trend towards a more clear and transparent reporting involving environmental footprint, security and staff engagement.
Our Benchmarking studies aim at helping organizations to better position themselves on the market and assess their performance level in comparison to their competitors. Moreover, they promote a recalibration of improvement initiatives and strategic approaches in order to enable development within the organization.
Get your brand new Key Performance Indicators for Electricity Utilities Report and start implementing the knowledge now!
About the Center for Performance Benchmarking
The Center for Performance Benchmarking is commited to support professionals in their continuous performance improvement efforts by providing a unique and complex learning experience, which goes beyond a simple benchmarking study. Our Center creates a community of benchmarking practitioners and organizations interested in sharing best practices and advancing the way businesses are being benchmarked.
About the Utilities Performance Labs
The KPI Institute has worked extensively in helping Utilities professionals from around the world to measure and improve their performance. This expertise is comprised in all the Utilities related resources gathered in an exhaustive performance lab. The Utilities Performance Lab aims at measuring and raising the efficiency of key operations, customers relations, health and safety of employees as well as reduce, the environment footprint for companies operating in the water, gas or electricity sector.
