Local governments are responsible for shaping the quality of life in communities. Being the most immediate level of authority to citizens, local governments are responsible for providing basic services like public safety, sanitation, local infrastructure, education, and health. Their role covers governance, allocation of resources, and sensitivity to community needs.

To fulfill this role effectively, local governments must adopt robust performance management systems that enable them to monitor progress, assess impact, and ensure accountability in service delivery. At the center of these systems are key performance indicators (KPIs)—quantifiable metrics that translate strategic objectives into measurable outcomes. KPIs can help local authorities track the efficiency of services, identify performance gaps, and make timely, evidence-based decisions. By providing clear benchmarks and real-time insights, KPIs empower governments to remain agile in the face of evolving community needs and increasing operational complexity.

In line with the growing need for effective performance measurement, The KPI Institute’s Top 25 Local Government KPIs – 2025 Edition offers a valuable resource that can support local governments in strengthening their performance measurement practices. The report features a curated selection of the most relevant and widely used KPIs across local governance, based on comprehensive research and global benchmarking. 

Covering core service areas such as budgeting, infrastructure, public safety, and citizen satisfaction, each KPI in the Top 25 Local Government KPIs – 2025 Edition is presented with a standardized definition, calculation formula, and practical application guidance. This edition serves as a helpful reference for municipalities seeking to enhance data-driven decision-making, improve service delivery, and align operational efforts with strategic goals. To provide a glimpse into the report, here are five of the top KPIs included in the 2025 edition:

1. # Recruit to hire ratio for job placements – Measures the proportion of referred applicants who are successfully hired through employment programs facilitated by the local government.
2. % Unemployment rate – Measures the percentage of the active labor force that is unemployed within the total active labor force.
3. % Online public procurement – Measures the proportion of public procurement orders completed electronically by government entities, compared to the total number of procurement transactions during the reporting period.
4. $ New school construction cost per square foot – Measures the average cost of school construction per square foot of developed area.
5. $ Ratio of reinvestment into the community – Measures the proportion of a local government’s total revenue that is reinvested into community development and public services.

The Top 25 Local Government KPIs – 2025 Edition offers in-depth articles, where you can discover new thought leadership articles that dive into the performance measurement concept framework, prevalent KPI use challenges, and 10 pragmatic tactics for more effective KPI implementation. It also features improved documentation templates with revised forms that now highlight the most important information of every KPI, making them simpler to comprehend, communicate, and incorporate into performance systems. All KPIs have been extensively reviewed and updated to address the most recent business trends, so the report continues to be a current and useful resource.

To explore the full list of KPIs and understand how they can support your local government’s strategic and operational objectives, download the Top 25 Local Government KPIs – 2025 Edition from the TKI Marketplace. A printed edition is also available for purchase via Amazon. Get your copy today!

When a government program works well, we barely notice. Mainly, it’s smooth roads, quick turnaround services, and policies that make sense. But when things go wrong, everyone feels it. So, what separates effective governance from the rest? Is it a smart policy? Strong leadership? The right data?

This month, we’re exploring what it really takes to measure and improve government performance. From key evaluation frameworks to real-world success stories, The KPI Institute’s (TKI) resources break down how public sector leaders can track progress, make informed decisions, and create lasting impact. 

The resources below are anchored on timeless principles and have been chosen for their adaptability to current societal demands. Whether you’re in government, policy research, or just passionate about how things run, there’s plenty here to spark new insights.

Performance Magazine Issue No. 30, 2024 – Government Edition: This edition showcases best practices in strategy planning and performance management within the government sector worldwide. It presents insights on how to achieve accountable allocation of resources while upholding transparency, efficiency, and public trust in all initiatives.

Articles: Explore practical tips for improving government performance in a collection of articles on the Performance Magazine website, written by experts and analysts.

• Is Transparent Governance Truly the Key to Better Public Sector Performance?
• Indonesia’s Bureaucratic Reform Initiatives: How to Be an Agile Government
• This is How Norway is Inspiring Trust in Government
• KPI of the Day – % Government Basic Services Available Online

Government Services Index 2024: This resource stands as a compilation of indicators developed to assess the performance of government service delivery, aiming to enhance both efficiency and overall service quality for citizens. This index encompasses five key dimensions, thoughtfully selected for their key roles as primary contributors to the public services: Future Readiness, Digitalization, Governance, Society Welfare, and Citizen Experience. Rooted in data derived from 30 specific indicators aligned with these dimensions, covering more than 122 countries, 5 world regions, and highlighting the top performers in each region and on each dimension.

The State / Federal Government KPI Dictionary: This dictionary helps professionals understand key performance indicators (KPIs) in the public sector, how they are defined, how to standardize KPI names for consistency, and how to document them for accurate data collection. Explore this collection to find the most relevant KPIs used in government to implement a strong performance measurement and management system.

Top 25 State Government KPIs – 2016 Extended Edition: Designed to improve KPI monitoring and reporting, this edition is a key resource for state government professionals. It also offers a fresh approach to creating the KPI documentation form.

National Development Indices Catalogue: Explore 57 KPIs tracked at the country level. See how your country is performing in areas like politics, economy, governance, social progress, technology, and the environment.

State of Strategy Management Practice Report 2024 – MENA Region: Discover strategic management and performance measurement trends in the MENA region within today’s changing business environment. The report also offers valuable insights, expert advice, and practical recommendations that governments can apply, focusing on best practices in planning, KPI use, project management, and organizational agility.

Harness these tools to help your organization excel and adapt. The future is yours to lead!

Just as companies refine their strategies to stay competitive, professionals must equip themselves with the right insights and tools to keep pace with a progressing field. In the world of strategy and performance management, staying informed is not just an advantage but a necessity.

Reflecting this commitment to continuous learning and excellence, Performance Magazine, a publication by The KPI Institute (TKI), an established global research organization, has remained a trusted source of industry insights, expert analysis, case studies, and emerging trends. In 2024, it reinforced its role as a reliable resource with the successful release of four special editions. 

Performance Magazine Issue No. 28, 2024 – Employee Performance Edition 

TKI’s first release of the Performance Magazine – Print Edition in 2024 explores the newest advancements in employee performance management, discovering how to harmonize individual objectives with organizational goals and use cutting-edge technologies to streamline relevant processes.

The cover story examines the significant impact of diversity, equity, and inclusion (DEI) on performance evaluation and talent management. DEI, a framework that promotes fair treatment and equal opportunities for all employees, is recognized as essential for improving organizational performance and fostering innovation.

In this edition, we got the opportunity to feature Dr. Malika Viltz-Emerson, a Senior Global Human Resource Leader at Microsoft, where she tackles numerous benefits of involving employees in managing and improving their performance. 

To read the full interview and explore the entire magazine, download the free digital copy from TKI Marketplace. Alternatively, you can purchase the print edition on Amazon.

Performance Magazine Issue No. 29, 2024 – Strategy Management Edition 

This edition uncovers the core elements of strategic success in times of disruption, from managing stakeholder engagement and adopting transformative technologies to fostering strategic foresight. To navigate the evolving work landscape, organizations dive deep into diverse perspectives, scrutinize data, and assess risks, all while considering the impact of culture and communication.

The cover story explores interventions that align with this approach, particularly those that foster an adaptive organizational culture and address resistance to change. Offering in-depth insights into organizational strategy, this edition covers planning, development, and execution, with a focus on best practices, case studies, and data-driven discussions. Readers will gain the tools to integrate diverse viewpoints into strategy implementation, empower employees in change management, and ensure data accuracy for informed decision-making. 

Unlock the strategies for success in uncertain times—download your free digital copy of the magazine from the TKI Marketplace, or purchase the physical copy on Amazon today.

Performance Magazine Issue No. 30, 2024 – Government Edition 

This edition of Performance Magazine offers an in-depth look at how pioneering nations improve government effectiveness through innovative strategies, robust performance management practices, and adaptability to emerging trends and technologies. The publication highlights governments excelling in these areas and examines their successful journeys based on TKI’s Government Services Index 2023.

In the Interviews section, we feature contributions from expert voices representing Saudi Arabia and the USA, with diverse backgrounds in public transportation, education, tourism, religious pilgrimages, and human resources.

In this edition, Dr. Keith Clinkscale returns for a follow-up interview to share the results and advancements of his initiatives in government strategy and performance management, with a special focus on innovation and the growing influence of Artificial Intelligence (AI) in shaping the future of government operations.

Shape the future and uncover the roadmap to improved governance. Get your hands on this magazine by downloading the digital version for free on the TKI Marketplace, or purchase the printed edition on Amazon.

Performance Magazine Issue No. 31, 2024 – Business Excellence Edition

The latest release of the Performance Magazine – Print Edition delves into practical strategies and insights that drive continuous improvement, helping organizations transition from good to great and ultimately attain excellence. It highlights how top organizations excel in operational efficiency, customer satisfaction, and workforce development, providing a thorough understanding of what it takes to thrive in a competitive business environment.

In collaboration with the Global Performance Audit (GPA) Unit, a division established by TKI, this edition explores the effective implementation of performance management systems through maturity assessments. It features the GPA Unit’s maturity model frameworks, valuable insights, client success stories, and expert interviews. 

The cover story, “Closing the Strategy-Execution Gap: A Fundamental Step for Business Excellence” by Cristina Mihăiloaie, emphasizes the significance of aligning processes, principles, and people to address key challenges in strategy execution. This alignment is portrayed as a crucial element for attaining sustained success.

Dive more into the latest trends, strategies, and tools for enhancing performance management systems! Download the Performance Magazine Issue No. 31, 2024 – Business Excellence Edition on TKI Marketplace, or grab a physical copy via Amazon.

Performance Magazine has reported a remarkable 40% increase in downloads from 2023. Over the last decade, Performance Magazine has established itself as a reliable source for industry know-how, trends, and best practices in strategy, performance management, and data analytics. This milestone not only proves the publication’s long-standing dedication to providing high-quality information, but also demonstrates the growing demand for its insights among professionals worldwide.

In 2023, Performance Magazine rolled out editions centered on the public sector, data analytics, government, and sustainability. As always, the magazine featured industry leaders and top executives from major organizations, such as Eelco van der Enden of the Global Reporting Initiative and Madhur Mayank Sharma, Head of SAP’s AI Services & Accelerator team.

This year, Performance Magazine gave its readers back-to-back releases: the Employee Performance Edition and the Strategy Management Edition. The Employee Performance Edition discusses the role of diversity, equity, and inclusion (DEI) in talent management, democratizing strategy planning, implementing a hybrid performance management system, nurturing holistic performance management, and more. 

On the other hand, the Strategy Management Edition offers insights into practicing strategic leadership in disruptive times, empowering employees for effective change management, and ensuring data accuracy for informed decision-making. The next two editions of Performance Magazine for 2024 are about business excellence and the use of artificial intelligence (AI) in strategy and performance management.

Drawing on The KPI Institute’s (TKI) 20 years of experience in performance management, Performance Magazine provides its readers with prime resources, updates, interviews, case studies, expert recommendations, and global perspectives on strategy and performance management. Its first printed edition was launched in April 2015, with TKI’s CEO, Dr. Aurel Brudan, on the cover.

As the magazine gears up for its 10th anniversary next year, enjoy your free access to past editions of Performance Magazine on TKI Marketplace.

Performance Magazine, a trusted professional resource for industry updates, expert analysis, case studies, and trends in strategy and performance management, marked a successful year in 2023 with the release of four special editions. Performance Magazine – Print Edition is published quarterly by The KPI Institute (TKI), a leading global research institute dedicated to defining standards and advancing the field of strategy and performance management.

The four editions covered themes of the public sector, sustainability, data analytics, and government. Each edition showcases insights from guest experts in their respective fields. The magazines also present real-world examples, dissect frameworks, and offer practical recommendations for professionals seeking a comprehensive understanding of performance standards.

The Public Sector Edition highlights TKI’s Government Service Index Report 2022, which documents the performance of governments worldwide in key public service areas. The data were analyzed using five dimensions: adaptability, talent, digitalization, governance, and impact. The digital copy of this edition can be downloaded directly from TKI Marketplace while the print copy is available for purchase on Amazon.

The Sustainability Edition offers valuable information and analysis on how to effectively apply sustainable practices to business operations and strategy, as well as measuring and evaluating the impact of such efforts on the growth of the business and the wider society. Readers can grab a copy on TKI Marketplace or Amazon.

The Data Analytics Edition provides insights into applying data analytics to transform business operations, develop robust strategies, improve decision-making, and enhance performance management. This edition can be accessed through TKI Marketplace or Amazon.

The Government Edition explores the public sector’s multifaceted approach to strategy and performance management and reviews standards and concepts behind the tools and techniques governments use in planning strategies and measuring performance. Those interested can secure a copy via TKI Marketplace or Amazon.

For the first quarter of 2024, readers can look forward to editions covering employee performance and strategy management. Stay updated and be the first to access them by following TKI’s LinkedIn page.