Posts tagged "Integrated Performance Maturity Model Framework"

Saudi Arabia’s LPTC achieves level IV maturity in performance measurement

July 8th, 2025 Posted by Press release 0 thoughts on “Saudi Arabia’s LPTC achieves level IV maturity in performance measurement”

The Global Performance Audit Unit (GPA Unit) has formally recognized the Literature, Publishing, and Translation Commission (LPTC) for achieving Maturity Level IV – Integrated in the Performance Measurement capability, following a maturity assessment conducted using the GPA Unit’s Integrated Performance Maturity Model Framework. This recognition reflects the Commission’s commitment to advancing its internal performance measurement practices and supporting its strategic objectives through reliable, structured, and data-driven approaches.

As the national body responsible for shaping Saudi Arabia’s literary and publishing ecosystem, LPTC operates at the intersection of culture, innovation, and policy. Its recent efforts to strengthen performance measurement mark an important step in aligning internal systems with its strategic and cultural objectives.

The evaluation followed a comprehensive methodology that combined evidence-based, perception-based and interview-based analysis. Evidence was collected through detailed reviews of internal documentation, frameworks, and procedures. Perception-based insights were obtained via internal quantitative surveys, complemented by qualitative interviews with staff and stakeholders during the interview phase. This approach enabled a well-rounded assessment across six key dimensions: KPI selection, KPI documentation, target setting, data gathering, data visualization, and governance.

The findings confirmed that LPTC has developed a cohesive and well-integrated performance measurement system. KPIs are clearly defined and aligned with strategic priorities, supported by strong practices in target setting, data collection, and visualization. These efforts are reinforced by committed leadership and a clear focus on continuous improvement. Effective governance structures and well-defined roles promote accountability and execution, laying a solid foundation for sustained progress.

“LPTC’s recognition is a demonstration of what disciplined performance stewardship looks like in the public sector.” Said Teodora Gorski, Head of Strategic Partnerships & Growth at the GPA Unit. ” The ability to define what matters, measure it with consistency, and act on it with purpose reflects operational strength and institutional clarity. At this level, performance measurement is no longer a function; it becomes a leadership instrument. It enables alignment, drives accountability, and positions the Commission as a reference point for excellence in public sector performance.”

The assessment was conducted as part of the GPA Unit’s ongoing work with public sector institutions in Saudi Arabia, supporting the national direction under Vision 2030 to strengthen transparency, strategic alignment, and performance across government entities. By reaching Level IV in Performance Measurement, the Literature, Publishing, and Translation Commission joins a growing group of entities recognized for their structured and forward-looking approach to managing performance.

The GPA Unit commends the Commission’s leadership and teams for their openness, professionalism, and dedication throughout the assessment process. This milestone not only validates existing practices but also provides a solid foundation for future development and continuous improvement.

ZATCA hits new milestone with TKI’s performance management system maturity assessment 

January 25th, 2024 Posted by Press release 0 thoughts on “ZATCA hits new milestone with TKI’s performance management system maturity assessment ”

The Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, has propelled Saudi Arabia’s Zakat, Tax and Customs Authority (ZATCA) to new heights through a comprehensive performance management system maturity assessment. The review highlights ZATCA’s capabilities in terms of strategic planning, performance measurement, performance improvement, performance culture, and employee performance management.

The Integrated Performance Maturity Model Framework applied by the GPA Unit involves a thorough approach, incorporating more than 300 assessment items aligned with industry best practices. This rigorous methodology includes assessments based on evidence, perception, and interviews, resulting in a detailed examination of ZATCA’s performance management capabilities.

As per the evaluation undertaken, ZATCA demonstrated advanced strategy and performance management practices, reaching the maturity level “IV – Integrated,” out of a five-level scale. The result obtained, positions the organization among the top governmental entities assessed by the GPA Unit in the past years, with sophisticated strategy planning, corporate reporting, and performance improvement practices.

ZATCA’s achievement underscores TKI’s staunch commitment to empowering professionals and organizations in their pursuit of globally competitive performance management systems and practices.

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About the Zakat, Tax and Customs Authority (ZATCA)

The Zakat, Tax and Customs Authority was established under the Council of Ministers Decision to merge “the General Authority of Zakat and Tax” and “the General Customs Authority” into one Authority. The Authority undertakes to collect zakat, taxes and customs duties while achieving the highest level of taxpayer compliance possible in accordance with best practices. The Authority is also responsible for organizing and managing all activities connected to ports and customs operations in order to achieve the highest level of compliance, productivity and competitiveness. This aims to assist the Kingdom in developing into a significant global logistics hub by promoting trade and maintaining national security. For more information, visit their website at www.zatca.gov.sa.

About The KPI Institute & the GPA Unit 

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

adrian.brudan@kpiinstitute.com | Contact Number: +40 721 233 084

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