The Sales and Customer Service KPI Dictionary is launched!
The Sales and Customer Service KPI Dictionary is the result of a 7 years research program conducted by The KPI Institute, the global authority on Performance Management through Key Performance Indicators (KPIs) research and education!
The dictionary enlists not only the names, but also the calculation formulas for more than 220 KPIs, being a useful tool in the process of understanding, selecting and working with KPIs in the Sales and Customer Service department.
About The Sales and Customer Service KPI Dictionary
The dictionary can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system, covering all major components of the Sales and Customer Service Departments.
The novelty brought along by The KPI Institute’s publication is the inclusion of more details for each KPI example and a unique KPI identification number that traces the example to its full documentation form, on www.smartKPIs.com, The KPI Institute’s online database, which contains over 20.000 KPI examples.
“Key Performance Indicators (KPIs) are essential evaluation tools, yet they are often times misunderstood and improperly deployed. This KPI dictionary will help practitioners and researchers alike with getting a better understanding of what a KPI is, how it looks like and how it should be documented. The KPI Institute has added two key ingredients in producing this new publication: a standardized approach to naming KPIs and a rigorous taxonomy which makes navigation among the KPI examples easier for readers.” Aurel Brudan, CEO, The KPI Institute
Benefits of The Sales and Customer Service KPI Dictionary
- Respond to fluctuating customer needs and concerns;
- Remain competitive by improving key processes;
- Monitor customer service efforts in relation to long term goals;
- Orient KPIs towards main profitability drivers.
The publication is available for purchase here!
www.smartkpis.com is the leading online platform for performance management knowledge integration, hosting the largest database of thoroughly documented KPI examples available on the web today. It offers high quality resources and collaboration functionality for the community of members, assisting them in making smart decisions regarding their performance management initiatives. Registration is free and enables research, learning and interaction as part of a growing community of members from over 190 countries and territories.
About The KPI Institute
The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. Over the last 11 years, The Institute assisted over 28,000 organizations in finding solutions to their KPI needs.
T: +971 4 311 6556
E: [email protected]