April 16th, 2015, Melbourne, Australia – The KPI Institute announces the launch of KPI Dictionary – 4,800+ Key Performance Indicator Definitions, Volume 2: Industries, a publication that compiles for the first time a comprehensive list of KPI examples, definitions and calculations grouped by industries.

The result of a 7 years research program run by The KPI Institute, this KPI Dictionary complements the already published KPI Compendium, which lists over 20,000 KPI examples. The novelty in this new publication of The Institute is the inclusion of more details for each KPI example and the separation of the content in two volumes: volume 1 for examples grouped by Functional Area and volume 2 for KPI examples grouped by Industry. All volumes contain a unique KPI identification number that traces the example to its file on www.smartKPIs.com, a KPI examples database operated by The KPI Institute.

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An average or good Customer Service is not enough! Companies should create a strategy, implement a Customer Service system within an excellence culture and invest in professionals, channels, technological enablers and evaluation tools. By doing so, they will ensure an outstanding experience for both the external and internal customers, which will further influence their loyalty, thus increasing the chances of them becoming advocates of the company and generating future revenue streams!

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The benchmarking uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. This webinar brings an insight into the main benchmarking concepts, data collection and analysis and best practices in the field, supported by examples from various industries. 

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Supplier Performance Professional training course, scheduled for the 13-15 May in Istanbul.

As a key differentiator, the course provided by The KPI Institute focuses on a practice-related side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Customer Service Performance Professional training course, scheduled for the 13-15 May in Istanbul.

This course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the importance and implementation phases for the customer service performance culture, but they will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Data Analysis Professional training course, scheduled for the 11-13 May 2015, in Istanbul.

This course aims to improve the decision making process through a rigorous data analysis within the company, as well as to enable managers and analysts to draw insights from both quantitative and qualitative data.

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The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Customer Service Performance Professional training course, scheduled for the 10-12 May in Dubai.

This course’s approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the importance and implementation phases for the customer service performance culture, but they will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

(more…)

The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified Supplier Performance Professional training course, scheduled for the 10-12 May in Dubai.

As a key differentiator, the course provided by The KPI Institute focuses on a practice-related side of suppliers’ management, using a comprehensive KPIs development and monitoring framework, backed up by a ready-to-use performance toolkit.

(more…)

The benchmarking uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. This webinar brings an insight into the main benchmarking concepts, data collection and analysis and best practices in the field, supported by examples from various industries. 

(more…)

The KPI Institute- the global authority on Key Performance Indicators (KPIs), research and education invites you to register for the Certified KPI Professional and Practitioner training course, scheduled for the 10-14 May in Mucat.

The course provides insights on how to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

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