Performance is the core of what The KPI Institute is about. Beyond strategy, management systems and KPIs, there are certain enablers of performance such as staff skills, software solutions and operational capability, which oftentimes are overlooked.

Committed to supporting organisations on their end-to-end performance journey, our team has work intensively in bringing these enables to the front stage of organisational initiatives by launching 3 new service lines.

TKI Skills Academy

• Offers blended training programs in over 20 business domains on 130 topics;
• All courses have an examination and certification component for learning evaluation;
• Content is customized according to the participant’s profile (industry, functional area and country).

<< Explore enabling PERFORMANCE through skills >> 

TKI Solutions

• Operates as a Software Integration Center, specialized in Business Intelligence (BI), Customer Relationship Management (CRM) and Employee Performance Management (EPM) products;
• Offers software selection and implementation services, as well as training and change management support;
• Ensures cost effectiveness by combining on-site engagement and off-site configurations.

<< Explore enabling PERFORMANCE through software >> 

Sales Performance Labs

• Operates as a Sales Performance Improvement Center of Excellence, supporting organisations in revamping their sales systems to enable better and sustainable sales results;
• Sales Accelerator is offered as a complete solution integrating 22 intervention modules;
• Services include: sales audit, sales transformation, sales consulting, sales benchmarking and sales software integration.

<< Explore accelerating Sales PERFORMANCE >>

As the busy season of 2017 is about to start and budgeting for 2018 is in the final stages in many organisations, I invite you to explore how your initiatives may benefit from these three new service lines.

The comprehensive business acumen of a well-trained team, supported by smart software solutions and a sales system which delivers as per projections is a winning combination, which we are now available to support you deploy.

Contact us at [email protected] as the next step.

The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education, announces the launch of ”Performance Management in 2016: GCC Special Edition”, its the second edition, in a series of annual publications that provide an overview on the state of the discipline.

As Performance Management is continuously growing in popularity and maturity, measuring and assessing yearly developments in the field is quintessential.

This new age in Performance Management is what we celebrate through Performance Management in 2016: GCC Special Edition. This year, the success of the previous reports developed by The KPI Institute has highlighted the need for a more introspective look into this specific field, on certain areas across the globe. Thus, the three special editions of Performance Management in 2016, namely the GCC, the ASEAN and the North America ones accompany the Global edition.

The report covers a wide array of topics, which are meant to offer an overview on the discipline. These are as follows:

• Perspectives: see what the Performance Management academics, practitioners and consultants from the GCC have to say regarding this field;
• Legislation: The main concern regarded changes that 2016 might have brought to each country’s legislation on performance management systems, their implementation process and immediate outcomes. Sources considered for this were governmental websites, strategic development plans and official reports.;
• Trends in search: Google Trends, and a new one – Mangools, to obtain graphic data regarding keyword search operations performed last year, worldwide;
• Education: The Education section reveals the complete range of universities across the GCC area that have at least one degree dedicated to Performance Management;
• Careers: The section provides an overview of the job and salaries trends, as they evolved in 2016, in the GCC area;
• Communities: What online community can one visit in order to grasp the most valuable Performance Management insights? This section of the report was compiled with the intention of answering this question;
• Software: This section presents the results of the Gartner study, which aims to rank software solutions providers according to a set of unique variables.

The content which ensues aims to bring forth the specificity of Performance Management within the GCC, among others. The two paths followed are defined by what sets GCC practices apart, but also what aligns them with the rest of the world.

Extensive and exhaustive analysis has stood at the base of each section of the report, from insights into each of the six country-specific Performance Management systems, to the interviews given by experts in this discipline, to the complete range to educational programs which incorporate Performance related courses within their curriculum.

The report is available in two formats:

• Electronic (free): view here
• Hardcopy ($20,00): order here

Contact: Andrei Costea – Head of Publishing, E-mail: [email protected]

The Certified KPI Professional conceived to cover a rigorous KPI measurement framework and enable the participants to overcome the challenges of KPI selection and data gathering by understanding the best practices in their business environments.

The KPI Institute invites you to become a Certified KPI Professional on 13-15 November 2017 in Tokyo.

5 Benefits 

• Support decision making by accessing relevant performance data;
• Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified KPI Professionals Community.

Learning objectives 

• Differentiate between objectives, KPIs and initiatives;
• Understand KPI selection in different contexts;
• Apply best practice techniques to KPI selection;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data gathering process.

Evaluation 

The certification process is finalized when completing all stages of the learning experience. You will receive a:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the three days of on-site training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified KPI Professional title, as this certifies the skills and knowledge related to performance measurement field.

This course will clarify key, specific, detailed concepts and will provide practical tools and techniques for implementing, improving or maintaining the company’s employee performance management system. Attendees will gain exposure to best practices in the field of performance management and will learn how to establish and use criteria for evaluating performance.

5 Benefits 

• Nurture core competencies in order to design, implement, monitor, evaluate and follow a performance management  cycle in a successful manner;
• Providing visibility and clarifying accountability related to performance expectations
• Access a set of performance management tools and relevant templates to help you put into practice the knowledge acquired during the training course;
• Identify the necessary corporate competencies and skill gaps to generate sustainable growth
• Obtain a certified professional diploma in the field of Employee Performance Management, by following a robust learning experience provided by The KPI Institute.

Learning objectives 

• Differentiate between the dimensions of data quality;
• Get insights on best practices in data collection;
• Analyze solutions for organizing, synthesizing and aggregating data;
• Apply data analysis techniques on both quantitative and qualitative data;
• Understand the common and special causes of a measure’s variance;
• Learn how to effectively report data analysis;
• Discover ways to improve performance reporting of KPIs or metrics.

Evaluation

The certification process is finalized when you complete all stages of the learning experience. Nonetheless, you will receive a:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the three days of on-site training course;
• Certified Employee Performance Management Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.

We strongly advise you to ensure that you will receive your Employee Performance Management Professional title, as this certifies the skills and knowledge related to performance management field.

Details

At The KPI Institute, our mission is to pursue performance, in all its facets, and bring this knowledge to others who wish to improve both on an individual level and an organizational one. Outstanding employees that strive to lift their company to new heights, maximize its potential and strengthen its development, so that it becomes the best of the best, all the while harnessing this knowledge to better themselves as professionals – these are the people that inspire us.

Join us in our journey of interviewing some of the most extraordinary individuals that continue to make The KPI Institute a role-model for others to follow. In today’s edition, we will be featuring August’s Employee of the Month, Alexandra Pescaru.

1. What is your role at The KPI Institute and what makes it special?

As Director of Inbound Marketing for The KPI Institute, I am the coordinator of all the creative teams and corporate communications departments, conceptualizing and orchestrating all the marketing campaigns that effectively reinforce and build our brand’s image.

What makes my role special is, first and foremost, my spectacular team! I really want to use this opportunity to speak about these wonderfully talented people! I coordinate five departments: Marketing, Digital Marketing, Graphic Design, IT and Online Platforms, and I must say that never in my entire career have I met such dedicated, talented and creative professionals. They’ll always go the extra mile for a project, always give their best and always try to better themselves and their work. It’s honestly a fantastic honor to be part of such a team and also a unique chance for me to grow and continuously learn.

So please allow me to say thank you to them for all their wonderful work and to pass this award forward to each and every one of them!

2. How did it feel to be nominated and selected as Employee of the Month?

It felt fantastic! I was nominated by my team after only three months of working for The KPI Institute. I must say that no matter what prestigious awards or forms of recognition I received before, this is my biggest professional accomplishment so far. Not the award itself, but the nomination by my team. As I previously stated, they are stellar marketing professionals, so to gain their respect and recognition is definitely something unique and special! So, thank you so much guys! I can only hope I’ll rise up to your challenges and manage to prove I am worth the honor of working in this position.

3. What do you find most challenging at The KPI Institute?

I wonder if saying that the challenge is rising to the challenge would make sense to anyone? Working for The KPI Institute has proven to be the biggest professional challenge for me so far. The field is complex, the activity reaches almost all continents, countless countries and implicitly so many consumers and requires such complex manners of communicating messages. It’s a beautifully challenging and rewarding work!

4. What would be the three main career lessons that you have learnt thus far?

I’ve worked in several companies so far, and I have learned many things during my tenure. One important thing I have learned is that as you grow up in your position, the responsibility keeps increasing. You will be more and more responsible for not only your actions but your team’s performance, as there are more variables than only doing your job right. The greater you grow, the longer you have to deal with people around you and be open to ideas from all members of staff.

It’s not just about doing it right, but about helping everyone on the team, which is what ultimately leads to the success of a concerted effort in any project. Being effective as an individual and at the same time being a team player, being proficient at time management, people management, giving timely constructive feedback and being open to feedback and to the ideas that can come from any corner – these are the key things I have learned in my career so far.

Visual communication is effective only when it is aligned with the way people see and think. The course provides insights on the importance of data visualization, fundamental principles, as well as means to increase non-verbal communication skills through effective visualizations.

This course will help you improve communication within your company, through visual displays of quantitative data. You will learn, through practical applications, how to communicate visually in an effective way and how to increase reporting efficiency, leading to a better understanding of the presented data, and thus, to smarter and quicker strategic decisions.

Some of the main aspects addressed by the “Certified Data Visualization Professional” course are the need for a more rigorous approach to creating visual representations of vast information, techniques of standardization and tailored data visualization tools.

Benefits 

• Receive relevant guidance for developing visual representations in order to discover, understand and communicate information;
• Create better and more relevant reports by understanding the fundamental concepts in data visualization;
• Offer intelligible data sets to decision-making parties through creating excellent graphical representations;
• Improve your performance in presenting data and enhance viewer experience by acknowledging the importance of communication through visual representation;

Learning objectives 

• Understand the fundamentals of creating and designing a visual representation for your intended users;
• Select the right communication channel in accordance with the target audience;
• Learn how to collect and design standardized data inputs and outputs;
• Apply the design techniques required to create an effective visual representation;
• Discover key steps in improving your organizational and departmental visual communication.

Evaluation

The certification process is finalized when you complete all stages of the learning experience. You will receive a:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the three days of on-site training course;
• Certified Data Visualization Professional diploma (hard copy): after you have successfully completed all of the three stages of the learning experience.

We strongly advise you to ensure that you will receive your Certified Data Visualization Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

This webinar will highlight some of the most important KPIs for Search Engine Optimization audits. There are many KPIs to consider for SEO audits, but you need some experience with SEO when selecting the most important ones.

By taking part in this webinar, you will learn what are the most important KPIs when doing an SEO audit, but also some tips on improving your results for each of them. Even if some of these KPIs are familiar, you might still find value in reinforcing your knowledge about them.

As part of this webinar, you will be provided in-depth tutorials and tools to use for SEO audits.

Main topics covered

• # of Linking domains;
• # Meta title length for the most relevant pages on your web site;
• # URL length for the most important pages;
• # Of pages without meta descriptions;
• # Of pages with multipagination without rel=next/prev tag;
• # Of pages without OG:Image tag implemented;
• # Of 404 URLs, as reported by XENU’s Link Sleuth;
• # Of competitive keywords for which you rank on the first page;
• # Of seconds of average load time for a page on your web site;
• # Of pages without Schema.org tags implemented.

Key Learning Points

• Learn the top KPIs to consider when doing an SEO audit;
• Understand how to improve those KPIs;
• Find out the best resources to learn more about each KPI;
• Identify which tools effectively measure these KPIs, when appropriate.

Presenter’s profile

Olivian Breda is a Digital Marketing Manager for The KPI Institute, co-founder of lumeaseoppc.ro (series of events on SEO & PPC – search engine optimization and pay-per-click advertising) and cetd.ro (Book on branding for MDs). He has done more than 150 SEO audits since 2009 and has experience in SEO of over 10 years.

Olivian’s professional background was enriched by his collaboration with professionals from various companies, such as Nursing Personnel, Webvertise, Lionbridge for Google, Cratima.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on September 27th, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.

Facilitated by Radu Cocean, Expert in Strategy and Business Planning, this course was held in Kuala Lumpur, Malaysia, between 6^th and 8^th of September 2017 and is part of a series of certification courses dedicated to rigorous usage of strategy in practice.

In the first day, the course agenda covered the following subjects:

• Impact, mission, values;
• Business model and value drivers;
• Internal capabilities and SWOTM analysis;
• Vision and goals.

The second day sessions covered the following discussion topics:

• PESTEL Analysis;
• Porter 5 Forces Model;
• SWOT analysis & scenario planning;
• Competitive strategies.

In the third day of the course the next themes were approached:

• Growth strategies;
• Objectives and KPIs;
• Portfolio of initiatives and action plan;
• Strategy visualization and alignment;
• Review and Certification Exam.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Malaysia, Qatar and Saudi Arabia having different backgrounds and areas of expertise in their working fields like Education / Training, Food, Beverages & Tobacco, Technology, Media, Automotive, Investment, Government, Logistics.

Before beginning the course, sharing challenges of previous experience in working with strategy was encouraged and some of them were:

• Aligning strategy across the organization
• Linking the portfolio of initiatives to strategy
• The Porter’s 5 forces model

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Strategy visualization and communication
• How to combine different department strategies in one corporate strategy
• How to come up with the initiatives that fill the gap to reach the strategic objectives
• SWOT analysis

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants receive the following:

• Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
• Certificate of Attendance (hard copy): after participating at the 5 days of on-site training course;
• Certified Strategy and Business Planning Professional diploma (hard copy): after you have successfully completed all of the 3 stages of the learning experience.

We strongly advise participants to ensure they will receive the Certified Strategy and Business Planning Professional title, as this certification recognizes the professionals’ ability to develop strategies to ensure a successful performance management.

To find out more details, please visit the Strategy and Business Planning Professional certification page.

If the opportunity of customized Strategy and Business Planning training courses is of interest to you, email us at [email protected] and you will receive a tailored offer.

For more information, contact one of our representatives:

Alexandru Muntean, Head of Customer Engagement, [email protected]

The Certified Data Analysis Professional course is committed to achieving precise, data-driven decision making strategies through a rigorous data analysis process within the company.

Through this practical approach, participants can draw more accurate conclusions that will enable them to understand the meaning of data and the insights it reveals, including the hidden potential enabled by comprehending historical data and trend analysis.

The KPI Institute invites you to become a Certified Data Analysis Professional, 17 – 19 October 2017 in Dubai.

5 Benefits  

• Receive guidance to improve your data collection process
• Support organizational processes by developing a customized data analysis framework
• Optimize the decision making process by exploring efficient ways to analyze data
• Improve initiative management through insights generated from the use of data analysis tools
• Obtain premium recognition as a Certified Data Analysis Professional by completing a unique learning program

Learning objectives  

• Categorize dimensions of data quality
• Get insights on best practices in data collection
• Analyze solutions for organizing, synthesizing, and aggregating data
• Apply data analysis techniques on both quantitative and qualitative data
• Understand the common and special causes of a measure’s variance
• Learn how to effectively report data analysis
• Discover ways to improve performance reporting of KPIs or metrics

We strongly advise you to ensure that you will receive your Certified Data Analysis Professional title, as this certifies the skills and knowledge related to performance measurement field.

Details

Performance management is a process through which a manager and an employee work together to plan, monitor and review an employee’s work, objectives and overall contribution to the organization’s development. As businesses change and everything becomes more dynamic and less predictable, organizations needs to adapt their systems and frameworks, and performance management is not an exception.

In this webinar, we’ll approach the journey to reinventing Performance Management, choosing the right tools and methods for your business and industry.

Main topics covered 

• The evolutionary road of Performance Management;
• Requirements for transforming your Performance Management system;
• Approaches at the organizational, team and individual levels;
• Correlations with other people processes in the organization;
• Contemporary performance management systems.

Key Learning Points

• Understand where does Performance Management come from and why it is important to know its roots;
• Learn how to prepare for a transformation process from a Performance Management approach;
• Learn how to identify and decide the optimal approach at a company, department and individual level;
• Understand how people processes interconnect and how to support such transformations;
• Discover contemporary methods of Performance Management Systems.

Presenter’s profile

Aura Serea is the Chief Talent Officer of The KPI Institute, a research institute specialized in business performance which operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance.

Aura is an expert HR professional, consultant and practitioner with 15+ years of experience in the Organizational Development and Talent Management areas. She has been involved in designing and delivering educational and training programs, aimed at competency development in her area of expertise but not limited to that.

Free Registration

It’s easy to join in – access the registration page and don’t forget to tune in on September 20th, at 10:00 AM GMT.  Can’t make it on time? Let us know and we are going to provide you with the full webinar recording, free of charge!

Webinar Recording

The webinar recording will be available on our eLearning platform.