The Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, has successfully completed an extensive performance management system maturity assessment for Saudi Commission for Health Specialties (SCFHS). The evaluation encompassed the entity’s maturity level for five organizational capabilities: strategic planning, performance measurement, performance improvement, performance culture and employee performance management.

With its Maturity Model Framework, the GPA Unit applied a robust methodology comprising over 300 statements that encapsulate industry best practices. This approach integrated evidence-based assessment, perception-based assessment, and interview-based assessment, providing a thorough and insightful analysis of SCFHS’s performance management landscape.

SCFHS is an independent scientific professional body established in 1992, with the goal of contributing to a healthy society through qualified health practitioners. According to the audit findings, SCFHS has an integrated and robust performance management system, the result of a collaborative effort of the entire organization and under the coordination of an experienced management. 

Adrian Brudan, General Manager EMEA of The KPI Institute and GPA unit, acknowledged the positive outcome and extended his congratulations to SCFHS for their outstanding performance: “The assessment results reflect the entity’s commitment to excellence and readiness to embrace best practices. May the current results be a stepping stone for even greater accomplishments in the future. I have no doubt that your commitment to excellence will continue to drive SCFHS towards new milestones and further success.”

As a pioneer in setting performance standards, TKI collaborates with organizations to guarantee thorough assessments, steadfast commitment to enhancement, and unwavering adherence to global performance management standards. SCFHS stands as evidence of this dedication, marking a positive stride forward.

************  

About the Saudi Commission for Health Specialties 

The Saudi Commission for Health Specialties (SCFHS) is an independent scientific professional body, established in 1992, with the goal of contributing to a healthy society through qualified health practitioners. SCFHS is centered around their training, accreditation, and health transactions. It oversees the classification of health certificate holders, evaluates their certificates, sets the foundation and standards for practicing health professions, and conducts the professional registration of health practitioners. This ensures that the health practitioner is thoroughly qualified, possessing the skills, knowledge, and competencies needed to diagnose and treat diseases in a distinctive and secure manner. For more information, visit their website at: www.scfhs.org.sa

About The KPI Institute & the GPA Unit 

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

The Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, has propelled Saudi Arabia’s Zakat, Tax and Customs Authority (ZATCA) to new heights through a comprehensive performance management system maturity assessment. The review highlights ZATCA’s capabilities in terms of strategic planning, performance measurement, performance improvement, performance culture, and employee performance management.

The Integrated Performance Maturity Model Framework applied by the GPA Unit involves a thorough approach, incorporating more than 300 assessment items aligned with industry best practices. This rigorous methodology includes assessments based on evidence, perception, and interviews, resulting in a detailed examination of ZATCA’s performance management capabilities.

As per the evaluation undertaken, ZATCA demonstrated advanced strategy and performance management practices, reaching the maturity level “IV – Integrated,” out of a five-level scale. The result obtained, positions the organization among the top governmental entities assessed by the GPA Unit in the past years, with sophisticated strategy planning, corporate reporting, and performance improvement practices.

ZATCA’s achievement underscores TKI’s staunch commitment to empowering professionals and organizations in their pursuit of globally competitive performance management systems and practices.

************ 

About the Zakat, Tax and Customs Authority (ZATCA)

The Zakat, Tax and Customs Authority was established under the Council of Ministers Decision to merge “the General Authority of Zakat and Tax” and “the General Customs Authority” into one Authority. The Authority undertakes to collect zakat, taxes and customs duties while achieving the highest level of taxpayer compliance possible in accordance with best practices. The Authority is also responsible for organizing and managing all activities connected to ports and customs operations in order to achieve the highest level of compliance, productivity and competitiveness. This aims to assist the Kingdom in developing into a significant global logistics hub by promoting trade and maintaining national security. For more information, visit their website at www.zatca.gov.sa.

About The KPI Institute & the GPA Unit 

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

Performance Magazine, a trusted professional resource for industry updates, expert analysis, case studies, and trends in strategy and performance management, marked a successful year in 2023 with the release of four special editions. Performance Magazine – Print Edition is published quarterly by The KPI Institute (TKI), a leading global research institute dedicated to defining standards and advancing the field of strategy and performance management.

The four editions covered themes of the public sector, sustainability, data analytics, and government. Each edition showcases insights from guest experts in their respective fields. The magazines also present real-world examples, dissect frameworks, and offer practical recommendations for professionals seeking a comprehensive understanding of performance standards.

The Public Sector Edition highlights TKI’s Government Service Index Report 2022, which documents the performance of governments worldwide in key public service areas. The data were analyzed using five dimensions: adaptability, talent, digitalization, governance, and impact. The digital copy of this edition can be downloaded directly from TKI Marketplace while the print copy is available for purchase on Amazon.

The Sustainability Edition offers valuable information and analysis on how to effectively apply sustainable practices to business operations and strategy, as well as measuring and evaluating the impact of such efforts on the growth of the business and the wider society. Readers can grab a copy on TKI Marketplace or Amazon.

The Data Analytics Edition provides insights into applying data analytics to transform business operations, develop robust strategies, improve decision-making, and enhance performance management. This edition can be accessed through TKI Marketplace or Amazon.

The Government Edition explores the public sector’s multifaceted approach to strategy and performance management and reviews standards and concepts behind the tools and techniques governments use in planning strategies and measuring performance. Those interested can secure a copy via TKI Marketplace or Amazon.

For the first quarter of 2024, readers can look forward to editions covering employee performance and strategy management. Stay updated and be the first to access them by following TKI’s LinkedIn page.

In the PERFORMANCE Magazine Issue No. 27, 2023 – Government Edition, The KPI Institute was given the opportunity to connect with Michael Jacobson, Deputy Director for Performance and Strategy in King County’s Office of Performance, Strategy and Budget, through a written interview and discuss government strategy and performance management, focusing on people, processes, and public service.

TKI: What key trends have shaped the public sector in recent years, and how have they influenced governmental practices and policies?

Jacobson: Increasing complexity and cross-sectoral issues: the hardest problems to solve are not technical or even financial but cut across multiple sectors and social dimensions. They also require political agreement or at least alignment. The public sector cannot solve issues like homelessness, climate change, or poverty alone. The need for cross-sectoral collaboration is required.

Demographics: this applies to the increasing diversity of the populations we serve and the changing expectations of new generations and their relationship to work, especially if they want to work in the public sector. This requires a more racially diverse workforce and a more responsive stance as an employer to adapt to changing market conditions. This has also reinforced the need for governments to improve equity in services and policies (process, distributional, and results).

Accountability and limited resources: increased public accountability and constrained resources have required governments to focus on management systems, including performance management and Lean, to deliver results.

TKI: In your observations in general, what do you think about how well governments manage their performance in terms of strategy planning and performance monitoring?

Jacobson: Some are doing a fantastic job developing strategic plans, cascading strategy down to the organization, and tracking performance to targets. Some are doing little of these things and primarily reacting to issues. The majority are doing one or two major planning and monitoring efforts, maybe inconsistently or in specific departments only and not at an enterprise scale.

A complete strategic planning-monitoring-improvement cycle (or a complete Plan-Do-Check-Adjust cycle) is not a small thing. It has taken us years to have the key elements in place at the enterprise level in King County. There are still many opportunities to improve, whether using targets more consistently or being more results-focused when performance differs from where it needs to be.

Dive deeper into Jacobson’s perspectives on the latest trends in strategy and performance management in the government sector today. Check out the cover story of the newest issue of PERFORMANCE Magazine. Visit the TKI Marketplace for a free digital copy and Amazon for an additional printed version of the magazine. 

The KPI Institute (TKI) People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In the ever-evolving professional landscape, the pursuit of excellence extends beyond technical prowess. In this interview, the TKI Employee of the Month (EOM) awardees for the third quarter of 2023 share how their mindset, personal passions and connection to the community shine through in the way they perform their roles and achieve success.

By looking at real stories and lessons from different fields, we gain a holistic view of what success really means.

 

August

 

Bernadine Sandoval

Administrative Assistant

Life Management Science Labs (LMSL)

 

TKI: What does receiving the Employee of the Month award mean to you?

Bernadine: Being awarded the Employee of the Month is a big recognition for my hard work. It also serves as a motivation for me to continue performing at a high level. At the same time, it gives me the eagerness to improve my abilities and skills. Also, I am glad that I was able to contribute to the company’s success.

TKI: What’s your favorite accomplishment so far at TKI?

Bernadine: Working as an admin assistant, I am responsible for ensuring seamless workflow and day-to-day operations. Collaborating with different teams and ensuring their expectations are met has been one of my biggest accomplishments here at LMSL.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Bernadine: My journey at LMSL has been marked by work challenges that have catalyzed my growth. I have discovered that confronting mistakes, rather than avoiding them, can lead to personal improvement and a more resilient and productive work environment.

TKI: What would be the three main career lessons that you have learned thus far?

Bernadine: The three career lessons I have learned so far are continuous learning, leadership skills, and resilience. Working at LMSL gives me the opportunity to learn every day. Even though I am not a leader, I have the chance to improve myself when it comes to decision-making, problem-solving, and team management. Lastly, LMSL taught me to bounce back from disappointments and use them as opportunities for personal and professional growth.

 

Kathina Aninditya

Junior Research Program Coordinator

Institute for Life Management Science (ILMS)

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Kathina: In my free time, I enjoy spending quality moments with family and friends to recharge. One of my hobbies is reading but it varies depending on my mood. As for community involvement, I recently applied for a 5K race with friends to promote a healthy lifestyle.

TKI: What do you appreciate most about working at TKI?

Kathina: What I value most about my role at TKI is the opportunity to work within a global environment. Collaborating with colleagues from diverse cultures and backgrounds adds a unique dimension to our discussions and allows for a rich exchange of perspectives that constantly broadens my horizons.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Kathina: Nothing specific, but I am eagerly anticipating the opportunities for growth and learning that come with my new projects, collaborations, and role here at ILMS. It’s an exciting prospect to take on fresh challenges and work closely with talented colleagues.

 

Islam Salahuddin

Data Analyst

TKI Research Division

 

TKI: What does receiving the Employee of the Month award mean to you?

Islam: Receiving the Employee of the Month award serves as a valuable recognition from colleagues

TKI: What’s your favorite accomplishment so far at TKI?

Islam: One of my favorite accomplishments at TKI is developing and enhancing the methodology as well as the analysis and reporting of TKI’s flagship Government Services Index.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Islam: Through research, discussions with colleagues and trial and error.

TKI: What would be the three main career lessons that you have learned thus far?

1. Flexibility – Career paths are not carved in stone. 
2. Personal perspective – Everyone has their own experience that shapes their perception and what they have to add, and that is important. 
3. Collective learning – Sharing knowledge and skills supports individual development.

 

September

 

Andreea Vintila

Business Research Analyst – TKI Research

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Andreea: Outside of work, I enjoy immersing myself in nature and observing the world in motion, which helps me reconnect with reality after spending time in the virtual realm. My creativity knows no bounds; I dabble in photography and often experiment with reinventing recipes.

TKI: What do you appreciate most about working at The KPI Institute?

Andreea: What I value most is the sense of security and the absence of excessive pressure in my work environment. At the same time, I appreciate the occasional challenge of working under pressure, as it fosters growth and adaptability.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Andreea: I am always eager to take on diverse projects. I approach each task with confidence, fully aware that the necessary support and patience are readily available to help me excel. My experience within this team shows that with the right people, we can progress at our own pace. Additionally, I have learned that no matter how complex a task may appear, a positive mindset, patience, and dedication can lead to its resolution.

 

Cynthia Claudia

Senior Editor & Quality Assurance Specialist 

LMSL

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Cynthia: I am mostly involved in self-care activities when I disconnect myself from work: I do pilates, have a quiet time to myself, enjoy listening to music and watching movies, and connect with friends and families.

I am also an avid traveler who not only enjoys exploring the serenity of nature in the countryside but the hustle bustle culture of city life too.

TKI: What do you appreciate most about working at The KPI Institute?

Cynthia: I am grateful for the opportunities that TKI provides in terms of self-improvement and learning new skills and knowledge through many training and certifications. There are always opportunities to gain new skills, discover ideas, learn new systems, and build new relationships.

Through remote work setup, I am also grateful to be able to collaborate with people from various ages, cultures, and backgrounds. It is such a remarkable experience to get in touch with people from different parts of the world.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Cynthia: I hope to keep earning the trust to deliver various tasks and outputs in my current role. Furthermore, I am also looking forward to being a part of projects outside my scope of work.  As I closely collaborate with the Research team and gain insights into their work, I’m keen to engage in primary research for firsthand data collection, moving beyond secondary research.

The opportunity to conduct surveys or interview people to gather primary data in the field of social science or life science and drawing conclusions excites me the most. I am looking forward to many more opportunities to improve my skills and knowledge in the future. 

 

Syadza Andini

Framework Program Coordinator 

ILMS

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Syadza: Outside of work, I cherish my moments of self-care and relaxation. These moments often include savoring a leisurely day at the beach, immersing myself in a good book on my Kindle, indulging in a soothing massage, and spending quality time with friends. These activities help me recharge and maintain a healthy work-life balance.

Occasionally, my friends and I would also embark on spontaneous adventures, which might lead us to picturesque waterfalls or, when time permits, underwater as we engage in diving. These experiences foster a sense of wonder and excitement, allowing me to connect with nature and create lasting memories with friends.

Regarding my passions, I have a deep-rooted love for working with clients, particularly in the realm of counseling, and my specialization is in Clinical Psychology with a focus on children and adolescents. Although my current role may not involve direct client interaction, I am committed to advancing in this area. I have been actively pursuing additional courses and certifications related to counseling and child psychology, with the ultimate goal of rekindling my passion and making a meaningful impact in this field once again.

TKI: What do you appreciate most about working at The KPI Institute?

Syadza: What I appreciate most about working at The KPI Institute (especially in the ILMS) are:

The diverse culture – Our workplace is a tapestry of diverse cultures, with colleagues coming from different countries and backgrounds. This enriching diversity provides a dynamic environment where different perspectives and insights come together. It fosters a global mindset and encourages creative problem-solving.

Supportive colleagues – The camaraderie among my colleagues is truly exceptional. I am fortunate to work with teams that are not only talented but also incredibly supportive. Whether it is collaborating on projects, seeking advice, or navigating challenges, there is a strong sense of teamwork and a willingness to help one another succeed.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Syadza: In terms of my projects, collaborations, and role here at TKI, I have several things that I look forward to:

1. Launching courses with the LMSL – I am eagerly anticipating the launch of courses under the LMSL initiative. This is a project close to my heart, as I was here from the beginning of it, and I am committed to its success. These courses have the potential to offer valuable insights and knowledge to our audience, and I look forward to contributing to their development and rollout.
2. Increased involvement in creating articles – I am keen to become more actively involved in creating articles for the Insights Magazine. Sharing valuable knowledge and insights with our readers is a fulfilling endeavor, and I am excited to be more active and contribute to this platform.
3. New centers in the ILMS – The establishment of a new center within the ILMS is a significant development. I am excited about the challenge of developing the framework for this center and helping it evolve just like the existing centers.