Have you ever wondered how to build a high-performance culture in the organization or how to create a performance management process that responds to dynamic business environments? The answer lies in the power of objectives and key results (OKRs) – the modern, results-driven approach to goal-setting and performance management. The Certified OKR Professional (C-OKR) course delivered by The KPI Institute aims to empower individuals with the strategic tools to elevate their organizations to new heights. 

Course overview

The C-OKR course delves into the art and science of goal-setting and execution. Over a comprehensive duration of engaging learning experiences, participants will explore the principles of OKRs and their applications in various contexts. Participants can confidently lead their teams and organizations towards greater achievements and sustainable growth by mastering the course’s learning objectives:

• Differentiate between objectives, Key Results and Initiatives;
• Recognize different types of OKRs;
• Acknowledge the benefits of stretched goals;
• Understand OKR setting in different contexts;
• Apply best practice techniques to align OKRs across the organization;
• Comprehend the review and decision-making process.

Benefits and importance

Embark on a transformative journey as a C-OKR Professional and open doors to global recognition and a myriad of exclusive benefits, such as:

• Support fast decision-making by fostering constant feedback and communication;
• Access an innovative learning experience based on a three-stage educational process;
• Obtain premium recognition as a Certified OKR Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified OKR Professionals Community;
• Champion the use of a rigorous OKR process within organizations;
• Obtain 40 CPD credits to include in your CPD records for your professional body, institute, regulator, or employer

Course structure and methodology

The C-OKR course is designed to offer maximum flexibility to participants, with both online and face-to-face options available. This ensures participants can learn at their own pace and in a format that best suits their preferences and schedules. The program’s comprehensive learning materials and innovative teaching methodologies, such as practical exercises and case studies, facilitate an engaging and dynamic learning experience.

Course syllabus

The Certified OKR Professional course empowers participants to grasp the fundamentals of OKRs, from crafting inspiring objectives and aligning them at various levels to fostering a culture of change management. It provides a comprehensive toolkit for revolutionizing goal-setting practices. Additionally, the course delves into adapting OKRs to diverse environments, enabling the effective construction of performance management systems based on OKRs and leveraging OKRs as powerful learning tools.

Flexible learning options

By understanding the varying needs of potential learners, The KPI Institute offers flexible learning options for the C-OKR course. Participants can choose between self-paced modules or attend the course on multiple dates to accommodate their schedules. This adaptability makes mastering OKRs accessible to professionals from various industries and career stages.

Certification and recognition

Upon successful completion of the C-OKR course, participants will receive a prestigious certification from The KPI Institute, recognized worldwide for its commitment to excellence in organizational performance:

• Certificate of Completion
• Certificate of Attendance
• Certified Professional diploma in OKR
• CPD Certificate of Attendance

Embark on your journey towards becoming a Certified OKR Professional and steer your organization towards unprecedented success. Contact The KPI Institute today to enroll in the Certified OKR Professional program and take the first step towards mastering the art of organizational success.

Performance Magazine, the business publication of The KPI Institute, has partnered with the Global Performance Audit (GPA) Unit to release the Business Excellence Edition. This comprehensive resource explores the latest trends, strategies, and tools for refining performance management systems, optimizing organizational capabilities, and achieving sustainable growth.

Drawing on The KPI Institute’s over 20 years of expertise as a global leader in performance management research and education, this edition showcases the GPA Unit’s maturity model frameworks. These globally recognized tools provide structured methods for evaluating and enhancing key performance areas, forming the foundation of the issue’s actionable insights.

The cover story, “Closing the Strategy-Execution Gap: A Fundamental Step for Business Excellence” by Cristina Mihăiloaie, highlights the importance of aligning processes, principles, and people to overcome critical challenges in strategy execution. This alignment is presented as a cornerstone of achieving long-term success.

The In-Depth section examines core themes like strategic planning, performance measurement, and fostering a performance-driven culture. Featured articles include:

• “Enhancing Organizational Success: Best Practices for Strategic Planning” by Daniela Vuta, Kirolos Wassef, and Cristina Mihăiloaie
• “Performance Measurement: The Core Pillar of Performance Management” by Cristina Mihăiloaie
• “The Role of Maturity Assessments and the GPA Unit’s Proprietary Framework” by Doina Popovici
• “Building a Performance-Driven Culture: The Silent Forces Behind Meaningful Results” by Andra-Teodora Gorski
• “Understanding the Impact of Continuous Engagement on Employee Performance Management” by Silvana Badita and Doina Popovici

Meanwhile, expert interviews provide additional perspectives, featuring insights from industry leaders on strategies to navigate market shifts, implement advanced metrics, and build cultures of continuous improvement. Real-world success stories demonstrate how organizations have utilized the GPA Unit’s maturity assessments to enhance agility, decision-making, and resilience.

A new section called At the Core was introduced in this edition to tackle fundamental concepts in strategy and performance management. The articles include “The Five Levels of Organizational Maturity From a Performance Management Perspective” and “How to Conduct a Strategy and Performance Management System Maturity Assessment.”

With its emphasis on practical guidance and industry expertise, Performance Magazine serves as a valuable resource for executives, managers, and professionals striving for business excellence.

The digital version of Performance Magazine’s Business Excellence Edition will be available soon for free on the TKI Marketplace, while the print version can be purchased now on Amazon.

In its third year, the Government Services Index (GSI), published by The KPI Institute (TKI), continues its mission to contribute to the improvement of government service delivery standards worldwide, providing a comprehensive evaluation framework to enhance efficiency and service quality for citizens. 

The GSI 2024 aims to serve as a vital tool for policymakers by providing a benchmark for assessing public service performance across countries and offering insights into service delivery strengths and weaknesses, thereby guiding better decision-making. Researchers can also benefit from its comprehensive data for further studies. By highlighting top performers and identifying areas for improvement, it encourages governments to adopt innovative practices and prioritize citizen-centric approaches.

The Index not only highlights top-performing nations in each region and dimension but also reflects a meticulous development process to ensure its rigor and reliability. Extensive research involved analyzing over 100 scholarly articles and 40 global indices to identify critical areas of public service quality. Additionally, a comprehensive review of more than 900 indicators was conducted to select the most relevant and credible measures. By aligning the GSI with internationally recognized indicators, it provides a robust framework for comparing government services across diverse regions. 

Key dimensions of the GSI 2024

Covering 122 countries–expanding from 107 countries in the GSI 2023–across five world regions: America, Europe, Asia and Oceania, Africa, and the Middle East, the GSI 2024 incorporates data from 30 carefully chosen indicators aligned with its five key dimensions: 

• Future Readiness – the capability of government entities and institutions to adjust, innovate, and efficiently respond to the changing demands and challenges of future societies
• Digitalization – the significance of leveraging technology and transforming how citizens engage with public services
• Governance – fulfilling the government’s responsibility to create and execute policies that foster national development while upholding efficiency, effectiveness, transparency, and integrity
• Society Welfare – the government’s initiatives to minimize inequalities and improve the quality of life for individuals and communities through various programs and policies
• Citizen Experience – the combination of interactions, perceptions, and experiences citizens have when engaging with government entities, including online platforms, in-person services, representative dealings, and civic participation

With its global reach and comprehensive methodology, the index empowers governments to enhance their services, ensuring they meet the dynamic needs of citizens in an ever-changing world by diving into the current performance of governments worldwide and providing a forward-looking assessment of their preparedness to tackle the challenges of 2025 and beyond.

Where do governments stand today?

In an era of rapid transformation driven by new technologies, emerging trends, and the rise of artificial intelligence (AI), governments worldwide are in continuous navigation of adapting to changes to deliver high-quality public services since societal needs are evolving as well. In the 2024 GSI, let’s explore a bit how governments are performing currently.

The Government Services Index (GSI) recognizes Finland, Denmark, and Singapore as the top three performers across five key dimensions of public service delivery, the same top-performing countries as in the GSI 2023. These countries are all classified as high-income, with two located in Europe and one in Asia and Oceania.

Finland ranks first globally in Governance (95.77) and Citizen Experience (96.31), while Singapore is the leader in Future Readiness (86.99). Denmark, though not ranking first in any specific area, excels in Digitalization (90.23) and Governance (95.70), securing second place in both. All three countries exceeded global and regional averages, with improved scores compared to the previous year.

The success of these nations can be attributed to their effective governance, advanced digitalization efforts, and comprehensive social policies. Citizens in these countries express strong confidence in their government’s ability to foster prosperity and improve well-being.

Finland is renowned for its transparent and inclusive governance that provides high-quality services, supporting employment, safety, and overall quality of life. The country’s focus on digitalization has minimized bureaucratic hurdles, which enables self-service and fostering a connected society. Furthermore, Finland upholds a human rights-centered foreign policy that promotes equality and prevents exclusion.

Offering efficient public services through advanced digital administration, Denmark stands out for its commitment to digitalization. Its government’s emphasis on digital infrastructure and cybersecurity, along with strategies that encourage democratic engagement and social inclusion, strengthens public service performance. Moreover, Denmark’s universal welfare model ensures equal access to essential services, effectively reducing inequality.

Singapore is recognized for its strategic planning and forward-thinking approach. The government prioritizes adaptability, introducing new policies to improve resilience. By investing in sustainability, digitalization, and future-ready skills, Singapore is capitalizing on growth opportunities and preparing its citizens for the future. The country’s citizen-centric governance ensures high-quality services and increasingly fosters active citizen participation.

To learn more about the detailed rankings, trends, and strategies shaping the future of government services, download the full free digital copy of the Government Services Index 2024 through the TKI Marketplace. An additional printed copy can be also purchased via Amazon. Get the report today!

The KPI Institute launched a series of free infographics called KPI of the Month to offer insights into the practical application of KPIs. Each infographic focuses on a particular key performance indicator (KPI) that provides explanations of terminology and addresses key challenges related to its use. The monthly infographics include definition, calculation, balanced scorecard focus, data profile, targets, and practical recommendations. 

Throughout the year, we have diligently tracked performance and growth, culminating in this comprehensive review of Quarterly KPI highlights. As we dive into the 2024 last quarter’s key metrics— % Expansion revenue, # Focus time, and $ Earnings before interest, taxes, depreciation, and amortization (EBITDA)—these insights may offer valuable guidance for shaping strategies, improving productivity, and driving financial success in the year ahead. 

As you set your sights on 2025, these KPIs offer actionable insights for optimizing performance across various business areas. Whether refining customer engagement strategies, enhancing operational efficiency, or boosting financial outcomes, understanding and leveraging these metrics can help start the new year on the right foot and position your organization for continued success. So, let’s take a closer look at each of these metrics.

KPI of October: % Expansion revenue – This indicator measures revenue from upselling and cross-selling to current customers, relative to total revenue for the reporting period. Its purpose is to evaluate the effectiveness of strategies for increasing customer spending. For more details about this indicator, download the free poster via TKI Marketplace. 

KPI of November: # Focus time – This indicator measures the duration employees can maintain focus on critical work tasks without distractions to assess and optimize workflows, ensuring they foster greater efficiency and higher-quality results. How can organizations help employees improve # Focus time? One of the best practices is to encourage designated “no meeting” periods to allow for focused, uninterrupted work. Access more insights into this indicator by getting a free copy of the poster via TKI Marketplace.

KPI of December: $ Earnings before interest, taxes, depreciation and amortization (EBITDA) – This indicator “measures a company’s operational profitability, before accounting for interest, taxes, depreciation, and amortization costs.” Its purpose is to evaluate financial stability and operational effectiveness. To learn more about how to utilize this metric and its practical applications, get a free copy of the poster from TKI Marketplace.

This holiday season, unwrap a wealth of knowledge and expand your understanding of KPIs with a treasure trove of examples from various industries and functions. Explore the world’s largest database of KPIs and customizable dashboards—visit smartKPIs.com today and gift your business the insights it needs for success in the new year!

Leaders continuously strive to optimize workforce performance, acknowledging that employees exhibit varied working styles and productivity dynamics. Embracing these aspects maximizes the team’s potential.

Achieving peak team performance is challenging, yet our course simplifies the journey, providing valuable insights and actionable strategies for reaching the pinnacle of performance. 

Course overview

The KPI Institute’s Certified Employee Performance Management Professional course allows participants to experience the real business applicability of theoretical concepts and manage performance in a measurable and effective manner.

Attendees will gain exposure to performance management best practices and master criteria for performance evaluation while reaching the course’s learning objectives:

• Understand the fundamentals of the performance management framework 
• Learn to track employee performance throughout the performance management cycle
• Apply tools for fair and objective measurement of employee results 
• Learn how to conduct efficient performance appraisals
• Gain knowledge in developing a Performance Management System business case

Benefits and importance

This course clarifies key concepts and provides practical tools for implementing and improving the employee performance management system. Additionally, you’ll gain various benefits, including:

• Master core competencies for successful performance management cycle design, implementation, monitoring, evaluation, and follow-up
• Clarify accountability related to performance expectations
• Implement acquired knowledge using relevant performance management tools
• Identify corporate competencies and skill gaps for sustainable growth
• 40 Continuing Professional Development (CPD) credits to include in the CPD records for your professional body, institute, regulator, or employer 

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: Attendees will analyze their current abilities, interact with other participants in a live online forum, and set the foundation for a group learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. The course emphasizes experiential learning and interactivity, with diverse exercises (ranging from simple matching of concepts to extensive analyses of case studies) to enhance competencies.
3. After-course stage: Here, participants will engage in inspiring forum discussions and explore relevant readings to craft a tailored actionable plan that aligns with the unique needs of their organization.

Course syllabus

The core course comprises five learning modules:

• Introduction to Employee Performance Management
• Business Case for Employee Performance Management 
• Measuring employee performance
• Managing Employee Performance 
• Nurturing employee performance

Flexible learning options

The course is delivered in English and Arabic in different locations to accommodate various schedules and preferences. Aside from the certification package, alternative options to enhance employee performance include Masterclass (three days), Essentials (two days), or Awareness session (one day). 

Certification and recognition

Upon concluding the training, participants will be presented with the following certificates (soft copy):

• Certificate of Attendance: after participating in the five days of the live session course
• Certificate of Completion: after completing pre-course activities and passing the Certification Exam
• Certified Professional Diploma: awarded upon successful completion of all three stages of the learning experience and full payment
• CPD Certificate of Attendance: provided once you achieve Professional Status

Since you got to this point, don’t waste another second. Sign up and start your journey as a Certified Employee Performance Management Professional!