Posts by kimberly.tilar

The KPI Institute prepares professionals for a future-ready workforce in 2025

May 28th, 2025 Posted by Certification 0 thoughts on “The KPI Institute prepares professionals for a future-ready workforce in 2025”

The future of leadership is not just about adapting to change; it is about shaping it. As organizations traverse 2025, professionals who can transform challenges into strategic opportunities are more sought after than ever. The KPI Institute is responding with a dynamic training lineup developed to strengthen leadership and performance across industries. With both live online and in-person options available, these programs are adapted to the complex, technology-driven landscape that lies ahead.

The KPI Institute’s most in-demand certifications, such as Certified KPI Professional and Practitioner and Certified Strategy and Business Planning Professional, stand out as critical learning milestones for professionals looking to sharpen their strategic thinking and achieve measurable success. Courses such as AI Enablement Professional, OKR Professional, and Certified Data Analysis Professional equip participants with the skills and tools to stay ahead of emerging trends.

Moreover, The KPI Institute offers tailored live online group training programs that blend cutting-edge research, best practices, and world-class instructional design, powered by advanced online technology. Available anytime and anywhere, these programs are ideal for organizations of all sizes seeking to provide impactful and cost-effective development opportunities.

With a strong foundation in industry expertise and leadership, The KPI Institute has trained over 37,298 individuals across 60 countries as of March 2025. This demonstrates the company’s wide range of flexible solutions for those looking to advance their careers, explore new opportunities, or maintain their organization’s competitive edge.

Click the full schedule for live online and in-person classes in 2025:

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Editor’s Note: This article was originally published in the News section of Performance Magazine, Issue No. 32, 2025 – Employee Performance Edition.

The KPI Institute announces new 2025 publications on strategy, performance, industry KPIs

May 21st, 2025 Posted by Publications 0 thoughts on “The KPI Institute announces new 2025 publications on strategy, performance, industry KPIs”

The KPI Institute will release a range of publications in 2025 addressing key themes in strategy and performance management across various industries. Each publication offers a thorough examination of its respective topic, driven by the institute’s commitment to advance the field of strategy and performance management.

Among the highlights are the State of Strategy Management Practice and the Government Services Index (GSI). The State of Strategy Management Practice report, conducted by The KPI Institute in partnership with Systaems, explores the landscape of strategic planning, measurement, and execution, reflecting the realities faced by organizations in the MENA region. The report also examines challenges and success factors in areas such as business planning, performance management system architecture, key performance indicator (KPI) deployment, project management, organizational agility, artificial intelligence (AI) adoption, and automation.

Meanwhile, the GSI provides a comprehensive assessment of government service quality using 30 carefully selected indicators across five key dimensions—Future Readiness, Digitalization, Governance, Society Welfare, and Citizen Experience. These indicators were chosen from an initial pool of 913 indicators derived from over 40 indexes. Data from 122 countries allows the GSI to highlight top performers in each region and dimension. 

Also in the pipeline is the Top 25 KPIs series, which highlights KPIs across various sectors and functional areas. This includes the Top 25 Oil and Gas KPIs – 2025 Edition, Top 25 Customer Service KPIs – 2025 Edition, Top 25 Hospitality & Tourism KPIs – 2025 Edition, and Top 25 Telecommunications KPIs – 2025 Edition. Each report also covers strategies for KPI implementation, along with the latest practices in performance measurement.

For a more focused look at KPIs, the KPI of the Month (KPIoM) series is designed to spotlight a different KPI each month, offering definitions, calculation methods, and practical applications. Examples include % Return on Assets, % Employee Burnout Rate, and $ Internal Carbon Fee.

Moreover, quarterly editions of Performance Magazine will tackle pressing topics like employee performance, the use of AI in strategy, sustainability reporting, and government performance. Performance Magazine is also celebrating the 10th anniversary of its print edition this year, alongside the launch of a redesigned website.

To access all of The KPI Institute’s publications, visit the Marketplace today!

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Editor’s Note: This article was originally published in the News section of Performance Magazine, Issue No. 32, 2025 – Employee Performance Edition.

On the right course: navigating strategy and performance with the Top 25 KPIs of 2025

May 14th, 2025 Posted by KPIs 0 thoughts on “On the right course: navigating strategy and performance with the Top 25 KPIs of 2025”

How do you navigate a ship when the weather is unpredictable and the map keeps changing?

That’s the dilemma that confronts most organizations today, where volatility, complexity, and perpetual change are the new normal. Under these conditions, successful strategy and performance management are no longer choices, but necessities. Business corporations are being asked to produce quantifiable results, react nimbly, and connect long-term vision to day-to-day action.

To assist professionals in dealing with such demands, The KPI Institute has published the Top 25 Strategy and Performance Management KPIs – 2025 Edition. The definitive report highlights the most effective key performance indicators (KPIs) through evidence-based usage data, empowering decision-makers with facts to fortify their performance architectures and achieve strategic success.

This edition is a part of the Top 25 KPIs – 2025 Edition report series authored by The KPI Institute. This provides new perspectives into implementation strategies of KPI and captures successful performance management practices in industry settings. Ranging across diverse indicators—beginning from Strategic Initiative Completion Rate to KPI Implementation Rate—the report depicts current usage trends developed through the dataset accumulated during the period from January 2023 through April 2024 using smartKPIs.com data.

The KPIs in this report are the most widely used metrics in strategy and performance management, offering practitioners a solid benchmark to measure and improve their existing measurement systems. For a quick overview, here are the top five out of the 25 KPIs from the report:

  1. # Performance Management Capability Maturity Level – Measures the complexity of an organization’s performance measurement function and its alignment with international best practices, based on the maturity assessment framework developed by the Global Performance Audit Unit and The KPI Institute.
  2. # Strategy Planning Capability Maturity Level – Assesses the complexity of the organization’s strategic planning function and its compliance with international best practices, using the maturity assessment framework developed by the Global Performance Audit Unit and The KPI Institute.
  3. % Performance reports produced on time – Tracks the percentage of performance reports submitted as originally scheduled, relative to the total number of reports planned for submission.
  4. # Operational performance reviews conducted – Evaluates how many formal assessments are carried out on operational processes, procedures, and outcomes during a specified period.
  5. % Active KPIs – Calculates the percentage of KPIs that are actively tracked and monitored, compared to the total number of KPIs selected.

KPIs are the backbone of contemporary performance management. They help organizations track progress, identify problems, and realize strategic objectives. As sectors change and complexity increases, having access to real-time, accurate KPI benchmarks enables organizations to stay flexible and up to speed.

The Top 25 Strategy and Performance Management KPIs – 2025 Edition offers In-depth articles, where you can discover new thought leadership articles that dive into the Performance Measurement Concept Framework, prevalent KPI use challenges, and 10 pragmatic tactics for more effective KPI implementation. It also features improved documentation templates with revised forms that now highlight the most important information of every KPI, making them simpler to comprehend, communicate, and incorporate into performance systems. All KPIs have been extensively reviewed and updated to address the most recent business trends, so the report continues to be a current and useful resource.

Whether you’re revitalizing an existing measurement system or advocating for KPI adoption within your organization, the Top 25 Strategy and Performance Management KPIs – 2025 Edition is an essential resource for keeping pace with performance management best practices. You can download the digital version via the TKI Marketplace or get your hands on the print version by ordering via Amazon. Secure your copy today!

What are the key trends shaping performance and strategy management in 2025?

May 7th, 2025 Posted by Publications 0 thoughts on “What are the key trends shaping performance and strategy management in 2025?”

Change is the only constant in the business landscape, and as it continues to undergo rapid transformation in 2025, a deep understanding of emerging global trends has become essential for professionals in performance and strategy management. From consultants and trainers to educators and those in customer-facing roles, adapting to change is no longer optional—it’s a strategic imperative.

The 2025 Global Trends Brief, by The KPI Institute, emerges as a vital resource, which offer comprehensive insights into the forces set to shape the strategic direction of organizations worldwide. Drawing from an extensive analysis of over 100 industry publications, expert commentaries, and in-depth studies, the report highlights the primary drivers of change across six critical dimensions: Geopolitical, Economic, Socio-Cultural, Environmental, Technological, and Legal.

For instance, current geopolitical developments—such as alliance realignments, nuclear threats, and persistent disruptions in global supply chains—call for strategies that emphasize supply chain diversification and local sourcing.

In the economic dimension, inflation fluctuations, economic stability, and structural shifts are prompting organizations to reevaluate their approaches in order to remain resilient and responsive.

The technological landscape continues to evolve rapidly, driven by artificial intelligence (AI) and automation. To remain competitive, organizations must prioritize AI skill development, talent retention, and the integration of AI risk mitigation systems. These actions support regulatory compliance, enhance customer trust, and drive stronger performance.

On the socio-cultural front, talent shortages and changing employee expectations are encouraging companies to invest in initiatives that improve the employee experience, engagement, well-being, and career growth.

The environmental dimension is increasingly influential, with rising environmental, social and governance (ESG) investments and the accelerated growth of green energy and mobility transforming how organizations approach strategy and performance management.

Meanwhile, the legal environment is marked by greater scrutiny and stricter enforcement. The rise of AI risks and ongoing regulatory developments—particularly concerning data privacy, monitoring, and governance—require organizations to implement systems that ensure compliance and strengthen resilience.

The 2025 Global Trends Brief not only outlines the challenges across each dimension but also provides actionable recommendations to strengthen operational agility, improve resilience, and drive sustainable growth.

For over two decades, The KPI Institute has led the global field in strategy and performance management. Renowned for its structured methodologies and robust research, The KPI Institute continues to provide the tools and insights needed to navigate today’s complexities and prepare for the uncertainties ahead.

To explore the full list of key drivers, their implications, and expert-backed recommendations for strategic and performance-oriented adaptation, download the 2025 Global Trends Brief on TKI Marketplace.

Performance Magazine’s new edition explores impact of culture on employee performance

April 30th, 2025 Posted by Publications 0 thoughts on “Performance Magazine’s new edition explores impact of culture on employee performance”

Performance Magazine, the business publication of The KPI Institute, proudly announces the release of its Employee Performance Edition. This issue highlights how organizational culture drives employee performance and strengthens workplace engagement across various dimensions. Culture is increasingly recognized as a core driver of success, influencing how employees work, interact, and contribute to company objectives. The edition explores how cultural values can be applied to create environments where high performance is integrated into daily operations.

The cover story, “When Culture Becomes the System: How Continuous Performance Management Transforms Today’s Organizations,” discusses how continuous performance management systems, when aligned with cultural values, lead to more effective and consistent results. By embedding these principles into everyday activities, organizations can better align teams with business objectives and boost overall performance.

This edition also explores key trends transforming the workplace, including shifts in employee benefits, engagement, and satisfaction. It addresses the impact of phenomena like “The Great Detachment,” “dry promotions,” and presenteeism. It also examines the return-to-office debate, the influence of microcultures within teams, and the need for global organizations to build adaptive cultures that connect diverse employee backgrounds, support collaboration, and promote quick decision-making in a fast-changing world.

Interviews with industry leaders offer insights into creating a performance-oriented culture, highlighting the importance of transparency, collaboration, and trust in guiding organizational behavior. They also highlight how performance evaluations are shifting toward a greater focus on results, moving away from traditional ratings. The discussion also touches on sustainability’s role in organizational culture, emphasizing its value as a core principle rather than just a regulatory requirement.

As Performance Magazine celebrates its 10th anniversary, this edition marks the first issue of the year and kicks off a year-long celebration of a decade of leadership in performance management.

The digital version of Performance Magazine’s Employee Performance Edition is available for free on the TKI Marketplace, while the print version can be purchased on Amazon.

The Top 25 Oil and Gas KPIs Report has arrived: what’s inside the first edition of the 2025 series?

April 16th, 2025 Posted by KPIs 0 thoughts on “The Top 25 Oil and Gas KPIs Report has arrived: what’s inside the first edition of the 2025 series?”

From powering vehicles on daily commutes to fueling airplanes across continents, from heating homes during cold seasons to generating electricity that lights up cities, oil and gas are deeply embedded in life. Even the production and transport of countless everyday items depend on these energy sources—we rely on them to keep the world moving and growing.

The oil and gas industry is one of the largest sectors in the world in terms of dollar value. According to IBISWorld, the industry generated an estimated $4.2 trillion in global revenue by the end of 2024. This reflects a compound annual growth rate (CAGR) of 6.0%, with a modest 1.9% increase recorded in 2024 alone. 

This sustained growth reflects not only global energy demand but also the industry’s ongoing shift toward digital transformation. As oil and gas producers increasingly adopt advanced technologies like big data analytics and machine learning, the role of key performance indicators (KPIs) becomes even more vital. These innovations enhance exploration accuracy, boost production efficiency, reduce environmental impact, and generate vast performance data. Leveraging KPIs enables organizations to track these improvements, benchmark success, and make data-driven decisions that align with evolving energy demands and sustainability goals.

To support performance monitoring and strategic decision-making in the oil and gas industry, The KPI Institute has released the Top 25 Oil and Gas KPIs – 2025 Edition, the first report of the Top 25 KPIs series in 2025. This report combines the most relevant and widely used KPIs across the sector to offer valuable insights into operational efficiency, financial performance, safety, and sustainability. Whether for benchmarking, performance improvement, or aligning with industry best practices, the KPIs featured in this edition serve as essential tools for navigating the complexities of the oil and gas industry in 2025 and beyond.

What’s inside the report?

While the Top 25 KPIs series has been ongoing, this marks the first dedicated oil and gas edition since 2018, which presents refreshed content, updated metrics, and a more refined structure that reflects the evolution of our reporting approach over the years.

The Top 25 Oil and Gas KPIs – 2025 Edition report offers practical guidance on how KPIs can enhance clarity, focus, and overall performance. While they are a valuable starting point for identifying relevant KPIs, these reports are not intended as definitive solutions. Instead, they represent the most popular KPIs based on smartKPIs.com data and user engagement.

This report is designed for practitioners, academics, and consultants involved in performance management. It covers the basics of KPIs, such as explaining key terminology and their application across organizations to drive performance, highlighting KPIs’ role in the Performance Measurement Framework, and exploring the governance structures that will ensure effective management.

Furthermore, the report features an updated two-page KPI Documentation Form template, including refined fields based on The KPI Institute’s latest research. It also offers practical tips for KPI reporting and visual examples of scorecards and dashboards to support real-world applications.

For a quick overview, here are the top five KPIs from Top 25 Oil and Gas KPIs – 2025 Edition report:

  1. % Drilling rig utilization rate – Tracks the percentage of time an operational drilling rig is actively in use compared to the total time it is available for drilling activities.
  2. % Non productive drilling time (NPT) – Measures the percentage of time when drilling operations are halted or the penetration rate is significantly low, relative to the total production time.
  3. # Process leaks identified during operation or downtime – Quantifies the number of unintended substance releases from industrial equipment or systems during operational phases or scheduled downtime within the reporting period.
  4. $ Drilling cost per meter – Determines the average cost of drilling per meter or foot of well drilled.
  5. % Drilling success rate –  Measures the percentage of exploration wells that successfully encountered oil and gas reserves, compared to the total number of exploration wells drilled

Now that you’ve had a glimpse of the top metrics, are you ready to take your performance to the next level? Explore the Top 25 Oil and Gas KPIs – 2025 Edition for a deeper dive into each featured KPI above, plus 20 more in the report. Unlock practical insights to enhance operations, boost efficiency, and stay ahead in a competitive industry. Download the full report today by visiting the TKI Marketplace. You can also purchase a physical copy via Amazon

Five must-know terms from The KPI Institute’s Data Visualization Glossary and their Arabic translations

April 9th, 2025 Posted by Publications 0 thoughts on “Five must-know terms from The KPI Institute’s Data Visualization Glossary and their Arabic translations”

Clear communication is the cornerstone of effective data visualization. However, the language we use to describe visual tools often suffers from ambiguity, especially when terms are translated without consideration of their intended function or context. Recognizing this challenge, The KPI Institute developed a Data Visualization Glossary, not just to define terms but to reimagine them for Arabic speakers in a way that preserves clarity and purpose.

In crafting the Arabic version of this glossary, The KPI Institute didn’t simply translate English terms word-for-word. Instead, they first refined the definition, distilling each term’s essence, and then created an Arabic equivalent that reflects the concept as clearly and familiarly as possible for native speakers. The result is a carefully cultivated glossary in which each Arabic term stands independently, free from being a mere counterpart to another language. 

Furthermore, the glossary is structured into three main sections for ease of use: Contextual Index, Terms and Definitions, and Arabic-English Index. This ensures readers can navigate the content intuitively, whether looking for a specific term or exploring broader concepts.

In this article, let’s dive into the five must-know terms from the glossary and how they’ve been thoughtfully translated into Arabic.

In the process—almost like starting from scratch—The KPI Institute took the opportunity to untangle the overlapping use of certain English terms often used interchangeably without clear distinctions. Terms like chart, graph, and diagram tend to blur into each other, leading to confusion. To bring clarity, here are the deliberate distinctions made by The KPI institute:

 

    • Chart – A visual representation that conveys values of qualitative or quantitative variables.

Context: Data reporting channels

رسم بياني – رسم يعبر عن قيم متغيرات نوعية أو كمية

السياق: وسائل عرض البيانات

 

    • Diagram – A conceptual drawing without qualitative or quantitative values, used to illustrate abstract ideas and concepts.

Context: Data reporting channels

مخطط نظري – رسم نظري لا يضم مرمزات لقيم نوعية أو كمية، يستخدم لتوضيح الأفكار والمفاهيم المجردة

السياق: وسائل عرض البيانات

 

    • Graph – Anything drawn for explanatory purposes, which may rely on data values as a chart or simply illustrate theoretical concepts as a diagram.

Context: Data reporting channels

رسم – أي شيء مرسوم بغرض التوضيح، قد يعتمد على قيم بيانية فيكون رسًًما بيانًًّيا، أو لا يعتمد إلّا على مفاهيم نظرية فيكون مخطّطًا نظريا

السياق: وسائل عرض البيانات

 

In addition, the glossary carefully distinguishes more commonly confused terms, such as the difference between grid and gridlines.

 

    • Grid – An imagined network of vertical and horizontal lines, visualizing them on the drawing space helps to divide it and distribute the design elements according to clear templates.

Context: Grid elements

شبكة الخلفية – شبكة متخيلة من خطوط عامودية وأفقية، يساعد تخيلها على فراغ الرسم على تقسيمه وتوزيع عناصر التصميم وفق قوالب واضحة

السياق: عناصر شبكة الخلفية

    • Gridlines – Vertical and horizontal lines on charts using the Cartesian system, extending from tick marks on the x and y-axes across the chart area. Gridlines aid in comparing data points to axis values and may be omitted if data values are directly labeled. 

Context: Data visualization elements

See also: Axis – Tick mark – Data label

خطوط الخلفية – خطوط رأسية وعامودية في الرسوم البيانية المعتمدة على النظام الديكارتي، تنطلق من علامات التجزئة على محوري السينات والصادات وتمتد لآخر مساحة التمثيل البياني. تفيد في تسهيل مقارنة مكان النقاط البيانية بقيم عالمات التجزئة. يفضل التخلص منها إن كانت النقاط البيانية يسهل معرفة قيمتها من دون مقارنتها بقيم عالمات التجزئة، غالًًبا باستبدال التوضيحات البيانية بها.

السياق: عناصر التصميم البياني

انظر أيضًا: محور، عالمة تجزئة، توضيح بياني

 

This clarification enhances precision in understanding and usage. To discover more essential terms and their contextual Arabic translations, explore the Data Visualization Glossary by The KPI Institute. It is available on the TKI Marketplace—download yours today!

Shape the future of strategy management, contribute to the 2025 report

April 2nd, 2025 Posted by Events 0 thoughts on “Shape the future of strategy management, contribute to the 2025 report”

Strategy management is not a one-time effort—it’s a continuous process of planning, alignment, execution, and adaptation. To stay ahead, organizations must constantly reassess their strategic direction, fine-tune their processes, and embrace innovation. As priorities shift and industries transform, the ability to manage strategy effectively becomes a defining factor for long-term success.

In the State of Strategy Management Practice—2024 MENA Region report, effective strategy planning requires balancing formal and informal approaches. It also reveals that successful organizations leverage data, artificial intelligence (AI), and tools to address evolving challenges. As organizations in the Middle East and North Africa (MENA) region navigate digital transformation and globalization, they face growing pressure to enhance agility, align key performance indicators (KPIs) with goals, and integrate sustainability and risk into their strategic efforts.

To better understand how organizations adapt and evolve their strategy management practices and to take an in-depth look at the MENA region, highlighting previous advancements, challenges, and areas for improvement across multiple industries, The KPI Institute is conducting its State of Strategy Management Practice survey for the fourth year. This research initiative explores trends and tracks progress in key areas such as strategic planning, execution, performance measurement, and organizational agility.

Built on your trust and valuable insights, the State of Strategy Management Practice report has evolved into a trusted and influential publication, widely referenced by strategy professionals and experts across various sectors. This year, The KPI Institute invites you to contribute to the 2025 edition of the report. The KPI Institute is reaching out to the professionals who drive strategy efforts daily in the MENA region. 

As a token of appreciation, all participants who complete the survey will receive the following exclusive products from our comprehensive library:

  • Top 25 Sustainability KPIs 2024 Edition (digital copy)
  • State of Strategy Management Practice 2024 MENA Region Report (digital copy)
  • Navigating the Landscape of Strategy Planning and Execution in the Era of Transformation – Webinar Q&A Brochure (digital copy)

Join The KPI Institute and contribute to the creation of another valuable resource for the global strategy management community. Take the survey now—click HERE! The survey is open until April 30, 2025.

For any inquiries about the survey or the report, please contact Agyar Hardjasudjana, a Business Research Analyst at The KPI Institute, via email: agyar.hardjasudjana@kpiinstitute.com

Quarterly KPI Highlights: from assets to output, measuring what matters in operations

March 26th, 2025 Posted by KPIs 0 thoughts on “Quarterly KPI Highlights: from assets to output, measuring what matters in operations”

Performance gaps often start not from a lack of effort, but from a lack of clarity. When teams don’t know what to aim for or how success is measured, resources are wasted, and strategic goals drift out of reach. One way to bridge the gap between strategy and execution could be to use key performance indicators (KPIs) that help translate abstract goals into measurable actions.

However, according to The KPI Institute’s State of Strategy Management Practice – 2023 Global Report, many organizations still face foundational challenges with KPIs: 25% struggle to align KPIs and targets across departments, while 24% find it difficult to select the right KPIs—an issue that has grown by 4% over the past year. Despite these hurdles, KPI usage remains strong across both people and business performance. In fact, the same report reveals that organizations primarily use KPIs in two key areas: employee performance evaluations and corporate performance monitoring, with 60% of respondents emphasizing both. 

With KPIs influencing both day-to-day decisions and long-term priorities, their impact is far-reaching. However, when not aligned with strategic goals, they can create a gap between what the organization aims to achieve and what it delivers. That is why it is critical that they reflect strategic priorities, not just routine activities.  

To put this all into practice, we’re highlighting two KPIs in Q1 2025 that directly link operational efficiency with broader strategic goals: 

KPI of February: % Return on assets (ROA) – This metric evaluates a company’s ability to generate profit from its total assets, shown as a percentage of net income to assets. It aims to analyze how well a business utilizes its assets to drive profitability.  Aligning asset utilization with strategic growth goals helps companies achieve greater financial efficiency and improve competitive positioning in their industry.

When evaluating % ROA, it’s important for companies to benchmark against peers in the same industry, as asset structures vary. For instance, manufacturing firms tend to be asset-intensive and rely heavily on physical resources to drive income. Unlike businesses in the technology or service sectors, these companies typically depend on intangible assets like software, data, or expertise.

To learn more about how to utilize this metric, get a free copy of the poster from TKI Marketplace.

KPI of March: % Production schedule attainment – This indicator measures how much of the actual production output was completed as scheduled within the reporting timeframe. This metric helps verify whether the production process stays on track with the planned schedule.

Organizations can improve their % Production schedule attainment by adopting scheduling techniques that align with their business model and operational requirements. When production is on schedule, organizations can reduce costs, improve resource utilization, and enhance customer satisfaction, all of which directly contribute to long-term competitiveness and profitability. To explore how various scheduling methods impact this KPI and gain deeper insights into the indicator, download a free copy of the poster from the TKI Marketplace.

These digital posters are part of the KPI of the Month series by The KPI Institute. It is a free infographic series designed to provide practical insights into the application of key performance indicators. Each edition focuses on one specific KPI, offering clear explanations of terminology, addressing common challenges in its use, and outlining essential details such as its definition, calculation, Balanced Scorecard relevance, data profile, typical targets, and actionable recommendations.

Resource Roundup: What’s the real catalyst for strong government performance?

March 19th, 2025 Posted by Publications 0 thoughts on “Resource Roundup: What’s the real catalyst for strong government performance?”

When a government program works well, we barely notice. Mainly, it’s smooth roads, quick turnaround services, and policies that make sense. But when things go wrong, everyone feels it. So, what separates effective governance from the rest? Is it a smart policy? Strong leadership? The right data?

This month, we’re exploring what it really takes to measure and improve government performance. From key evaluation frameworks to real-world success stories, The KPI Institute’s (TKI) resources break down how public sector leaders can track progress, make informed decisions, and create lasting impact. 

The resources below are anchored on timeless principles and have been chosen for their adaptability to current societal demands. Whether you’re in government, policy research, or just passionate about how things run, there’s plenty here to spark new insights.

Performance Magazine Issue No. 30, 2024 – Government Edition: This edition showcases best practices in strategy planning and performance management within the government sector worldwide. It presents insights on how to achieve accountable allocation of resources while upholding transparency, efficiency, and public trust in all initiatives.

Articles: Explore practical tips for improving government performance in a collection of articles on the Performance Magazine website, written by experts and analysts.

Government Services Index 2024: This resource stands as a compilation of indicators developed to assess the performance of government service delivery, aiming to enhance both efficiency and overall service quality for citizens. This index encompasses five key dimensions, thoughtfully selected for their key roles as primary contributors to the public services: Future Readiness, Digitalization, Governance, Society Welfare, and Citizen Experience. Rooted in data derived from 30 specific indicators aligned with these dimensions, covering more than 122 countries, 5 world regions, and highlighting the top performers in each region and on each dimension.

The State / Federal Government KPI Dictionary: This dictionary helps professionals understand key performance indicators (KPIs) in the public sector, how they are defined, how to standardize KPI names for consistency, and how to document them for accurate data collection. Explore this collection to find the most relevant KPIs used in government to implement a strong performance measurement and management system.

Top 25 State Government KPIs – 2016 Extended Edition: Designed to improve KPI monitoring and reporting, this edition is a key resource for state government professionals. It also offers a fresh approach to creating the KPI documentation form.

National Development Indices Catalogue: Explore 57 KPIs tracked at the country level. See how your country is performing in areas like politics, economy, governance, social progress, technology, and the environment.

State of Strategy Management Practice Report 2024 – MENA Region: Discover strategic management and performance measurement trends in the MENA region within today’s changing business environment. The report also offers valuable insights, expert advice, and practical recommendations that governments can apply, focusing on best practices in planning, KPI use, project management, and organizational agility.

Harness these tools to help your organization excel and adapt. The future is yours to lead!

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