The Research Division of The KPI Institute (TKI) has been named the Team of the Quarter for its exemplary performance in the first quarter of 2021.

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Composed of subject matter experts and business research analysts, the Research Division ensures that the company’s courses are calibrated according to industry trends and demands. With their knowledge, skills, and leadership, TKI’s comprehensive KPI database continues to provide up-to-date and innovative content in order to help businesses measure their success.

“We are the BRAINs, the core team, which develops the company’s products and services,” says Cristina Mihăiloaie, Business Unit Manager of the Research Division. The team is responsible for producing quantitative and qualitative research and publications on performance management and performance measurement systems.

How are they able to accomplish those things?

Let’s find out from some of the team’s members.

What are a few perks that make working in your team a great experience?

Cristina: Openness, honesty, and support allow us to make sure that at the end of the day, our output meets clients’ expectations.

Human Hardy: We are able to learn and acquire new sets of knowledge and skills in many industrial topics.

Aida Manea: I would say the feeling that you are being listened to and that you are also listening. The amazing thing that results from this is anyone can come up with ideas, and if they are good, they will be recognized and applied.

What advice would you give other teams in order for them to achieve the same success you now enjoy?

Daniela Vuta: Focus on individual study and continuous learning but also encouragement, collaboration, and feedback sharing among team members.

Silvana Badita: When dealing with difficult tasks, collaborating and communicating with team members can help you find the best solutions to your problem.

Aida: Step out of your comfort zone a little every day. Stay focused and strive for the best version of yourself.

Cristina: It does not matter how many times or how bad you fail. What matters is how you get out of tough situations as a team. It can break you and make you secretly hate each other, or it can contribute to learning and building trust among people.

Teamwork requires shared knowledge and work experiences. What would you say is the main thing you have learned as part of your team?

Silvana: You need to work together towards a shared goal. This way, you can improve productivity and bring better business results.

Agnes Ilyes: We can improve ourselves faster if we are helping, not competing, with each other.

Human: The importance of brainstorming. Ask whatever you need to ask, and you’ll be surprised by the knowledge and perspective that your colleagues have.

Cristina: It is not about what you as an individual knows that matters in a team, but what you can bring to complete the team. You may be very good at many things, but the team may require from your role just one skill. You need to deliver what is needed and in the format it is needed.

For more information on TKI’s research reports, publications, and consulting services, get in touch with Cristina Mihăiloaie, Business Unit Manager – Research Division: [email protected] | +61 (390) 282 223 | +40 (749) 424 517.

The KPI Institute (TKI) marks its 17th year of research on KPI best practices, with 21,264 KPIs documented on smartkpis.com to date. Smartkpis.com functions as an online KPI library built with performance cycle solutions and designed for professionals and public and private organizations who want to monitor the performance of key result areas of their business activities.

The KPI Database, a result of ongoing research activity managed by experienced performance measurement analysts, covers 25 industries and 16 functional areas, such as accounting, finance, CSR, human resources, portfolio and project management, sales, and supply chain.

More than 84,000 subscribers now enjoy access to a wide range of KPI examples that they can apply to their business environment, the global level, and even personal contexts, such as productivity and work-life balance. 

Members can find relevant KPI examples for their context, use them to design their own template, and get advice from experts about performance measurement.

They can also explore TKI’s Research Library, which virtually houses hundreds of resources and publications on performance-related research. 

Some of them are The KPI Dictionary series, which features definitions and calculation formula for more than 8,000 KPIs, and the Top KPI Reports series, which records the most popular KPIs used in different industries along with insights from TKI’s research analysts.

To those who would like to develop and upgrade their performance management architecture, TKI offers Toolkits consisting of pre-populated templates and examples to guide organizations in the process.

Apart from generating research reports, TKI remains committed to equipping professionals and organizations with the necessary skills in addressing KPI measurement challenges. Through the Certified KPI Professional program, they can achieve international recognition in the field of performance measurement, provide value for their business, and join esteemed peers in the Certified KPI Professionals Community.

Some of the organizations that have used TKI’s services are Accenture, Microsoft, PWC, BMW, Pepsico, Samsung, Emirates, IBM, Hilton Worldwide, and Petronas. Join the growing list of clients by choosing the subscription plan that suits your needs.

For inquiries, contact Cristina Mihăiloaie, Business Unit Manager – Research Division:  [email protected], +61 (390) 282 223 or +40 (749) 424 517.

The KPI Institute will continue to deliver its Live Online Certified KPI Professional Course in September and October 2021. The course comes with its usual mix of technical topics, skill-building sessions, and best practices based on over 15 years of research in the field of key performance indicators (KPIs) and trends in the real business landscape.

Participants will learn how to differentiate between objectives, KPIs, and initiatives and apply strategies to KPI selection in different contexts. TKI’s seasoned facilitators will demonstrate the use of benchmarking in target setting and the ins and outs of KPI activation and the data gathering process. 

Accredited by the CPD Standards Office, a Continuing Professional Development global assessor, the 40-hour learning experience features pre-course requirements, live online sessions, and a three-hour individual learning map. It will conclude with a one-hour certification exam along with after-course requirements. 

Taking the course means obtaining 40 CPD credits that can be included in your CPD records for your professional body, institute, regulator, or employer. 

In addition, attendees will become a part of the international Certified KPI Professionals Community and enjoy access to relevant performance data and more than 10 templates utilized in working with KPIs.

The Live Online KPI Professional Course will be delivered in English, Arabic, French, and Spanish. Register now and take advantage of the special fee. Fill out the application form for the course via this link. 

For inquiries, email Teodora Gorski, Managing Director MENA, at [email protected] or call +971 55 787 6427.

The KPI Institute has partnered with the ECCP Competency Hub, the training arm of the European Chamber of Commerce of the Philippines (ECCP), and business consulting firm HURIS, Inc. for an online forum focused on how organizations can thrive in uncertain business conditions. 

The event, titled “The Making of Successful Enterprises in a Volatile Business Environment,” was held on August 12, 2021, and featured speakers who are consultants and experts in human resources and performance management.

Among them was Cristina Mihailoaie, The KPI Institute’s Business Unit Coordinator of Research Programs. She discussed how performance measurement systems and practices changed during the pandemic. She explained that companies shifted their attention to financial KPIs (Key Performance Indicators) that look into cash flow management, profitability, and cost management in an attempt to rescue their business. Investment plans were halted and financial strategies changed.  She added that employee productivity took a different turn, with most corporations adapting to 100% remote work or hybrid systems. 

Another point emphasized during the online forum is the importance of performance measurement in organizations. It was concluded that the most effective tool to put everyone on the same page is to use clear objectives, initiatives, and KPIs even if they are short-term oriented. As organizations respond to tight deadlines, they need real-time data and fast, relevant tools to assess and report performance levels.

The participants also learned how to approach risk management by using KPIs. Even small organizations can monitor risks by including leading KPIs or Key Risk Indicators in their scorecards. For instance, setting a red line level for # Days in accounts receivable can help businesses manage better cash flow.

Cristina recommended that the performance criteria used for employee evaluations, whether they involve KPIs or not, should be flexible, easy to adapt to changes, and more focused on the extent to which the role is successfully achieved, compared to looking at operational details. She also recommended the usage of OKRs in monitoring and evaluating employee performance.

The key takeaway of the presentation “Evolving KPIs in the face of the post-pandemic era”  is that strategic planning and the usage of KPIs for organizations is more important than ever in order to articulate and communicate a strategic direction for employees, to take informed decisions, and to monitor and mitigate risks.

The KPI Institute’s Certified Performance Management Systems Audit Professional Online Training Course is a self-paced online certification program where you will learn how to assess and compare performance management systems. 

The course is based on The KPI Institute’s trademarked Maturity Model Framework and taps into more than 10 years worth of research on the use, improvement, and management of maturity models, for an institution’s capability maturity diagnosis. 

The KPI Institute, which has training experience in delivering more than 1,000 training programs for 6,536 professionals in 54 countries, allows participants to access the course in two ways: by attending a Live Online Delivery or a self-paced training layout on The KPI Institute’s E-learning Platform.

This four-part certification program is packed with core course videos, exercises and reading materials, templates, after-course action plans, webinars, presentations and forum discussions, and an evaluation session for a complete learning experience.

Cristina Mihailoaie brings her years of expertise into the facilitation of the course. As The KPI Institute’s research director, Mihailoaie has coordinated the performance management audits for renowned organizations, such as Nordea IT Group, MEFIC Capital, King Saud University Medical City, and Financial Audit Dubai. She was also involved in multiple projects for implementing a performance management system based on a Balanced Scorecard at strategic, operational, and individual levels.

After taking the course, you would be able to:

• Ensure you have the right tools, processes, and people in the right place for your Performance Management System;
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;                                           
• Conduct a full maturity assessment for one organization by accessing for free our full methodology (all 5 capabilities);                                                                   
• Obtain premium recognition for your skills as a Certified Performance Audit Professional.

Don’t miss out on the chance to become a Certified Professional Auditor in Performance Management Systems

Enroll today and find out more details about the Certified Performance Management Systems Audit Professional online training course HERE.