Course Stories – TKI comes home Down Under – Sydney

Between the 13th – 15th May and 28th – 30th August 2019, The KPI Institute has successfully organized two new editions of our worldwide renowned course – The Certified KPI Professional in Australia’s most vibrant city,

Regarding the course itself, The Certified KPI Professional, C-KPI for short, brought a comprehensive new world of insights into how organizations can and should strive for a continuous optimization of their performance operation and performance management processes.

 “A fantastic and well-structured course, which really puts into perspective how to effectively set up KPIs for your organization. Very relevant, easily understood and very applicable to my field of work. It is highly recommended”. – Jane Rowe, ACT NoWaste, Transport Canberra & City Services

During the 3-day learning experience, the 13 attendees, as Performance Specialists, General Managers and Directors of several Australian-based organizations from the Utilities, Healthcare, Pharmaceuticals and Government Sector, had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The attendees, via a combination of theoretical notions and hands-on-practice exercises and case studies, had the possibility to better understand and practice the following concepts:

  • What is a Performance Management Framework and how to bring it to life;
  • How to strategically select the relevant KPIs and why;
  • How to implement best practices associated with the selection of relevant KPis;
  • How to set realistic yet challenging targets;
  • Ensuring the creation of a sound performance framework supporting a performance-oriented culture.


The course is hands-on practice and extremely useful, with relevant topics and materials. It allowed us to find performance mistakes that we often do when we manage our departments or teams. Very impressed with the presenter, Andrea.” – Denis Nascimben, Sydney Water

Course Journal

This certification course has provided a solid theoretical and hands-on practical foundation on how to optimize all the tools that are part of the performance management system.

Day I

During the first day of the learning experience, participants have been exposed to several concepts associated with KPIs, the Performance Management Architecture and most importantly, building a proper Framework that will set up a sound foundation of the system per se.

Constructive comparisons were made between the performance management system currently implemented within the participants’ organization and the best practices found at an international level.

Day II

The second day featured a full-on hands-on approach, where participants worked in different groups and focused their efforts on understanding and applying best techniques associated with KPI selection and how to strategically align, KPIs and corporate objectives among all the organizational layers.

Understanding the behind-the-scenes of the KPIs selection process was a primary source of discussion among attendees.


As the final day approached, participants discussed about the importance of not only selecting KPIs, but also of implementing best practices in setting up realistic, yet challenging targets for each KPI.

A customized simulation was created in order for the participants to apply those practices in their own organizational contexts.

Overall, the course has offered participants, all in senior managerial positions, the chance to practice implementing some of the best practices found at a global level, within their own Performance Management System Frameworks.

“The KPI training course is exceptionally important for anyone who would like to know more about their business, how to set their objectives and, most importantly, how to achieve them. The facilitator delivered the message, easily but effectively, allowing us to understand the subject matter and above all, how to efficiently implement the knowledge gained. Highly recommended”. – Musawath Shams Zahedee, Radiant Pharmaceuticals

Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey!

If you are interested in improving the maturity of your performance measurement and management practices currently implemented in your organization, be sure to visit our training calendar and assess what best suits your learning requirements.

Among the key Business Benefits for attendees interested in  Performance Managements courses are:

  • Improve the performance of your company by practicing a sound framework for KPI measurement;
  • Obtain better business results by selecting the right KPIs to monitor for your company;
  • Generate value from using KPIs by optimizing the data collection process.
  • Implement best practices that lead to an organizational culture that is performance-oriented
  • Ensure a robust alignment between the strategic objectives and the KPI measurement framework.

Otherwise, if a customized training course best suits your needs and time-frame and you would like to know more details about it, please do not hesitate to contact Andrea Minelli, directly at [email protected].

Wishing you best of performance!

The KPI Institute October 2nd, 2019 Events Tags: ,