We will be entering the last month of 2022. A new month that offers an ideal mood in setting objectives and new beginnings and starting strong foreshadows a powerful finish.

The KPI Institute (TKI) had an exceptional year, delivering live online and face-to-face courses to a much larger audience in different countries. TKI has officially launched strategy and performance management courses in Vietnam with a specialized module dedicated to Vietnamese. 

Moreover, TKI also released its four micro-certification courses: Certificate in Employee Performance Management Maturity Assessment, Certificate in Performance Measurement Maturity Assessment, Certificate in Performance Improvement Maturity Assessment, and Certificate in Strategy Planning Maturity Assessment. The maturity assessment model presented in these courses is TKI and Global Performance Audit Unit’s proprietary knowledge, compiled over +10 years of research and practical experience in the field of performance improvement.

TKI has also opened more face-to-face classes this year after conducting strictly online and live webinars to adhere to COVID-19 health precautions in 2021. In the first four months of 2022, TKI has already held over 55 days of face-to-face classes in different countries and cities, such as Saudi Arabia: Al Khobar, Riyadh, Jubail, and Dhahran; UAE: Dubai and Ras AL-Khaimah; Mauritius: Le Morne Brabant, Quatre Bornes, and Ebene; Karachi in Pakistan, Ulaanbaatar in Mongolia, and Cairo in Egypt.

To successfully end this year, TKI is continuously delivering quality content for online and face-to-face courses up until the 29th of December, covering everything from KPIs, OKRs, and strategy and business planning. So, if you do not have a plan yet on how to spend the year-end productively, TKI invites you to sign up and join any courses that fit your interests. For more information about the programs, you can check them HERE.

Furthermore, it is highly suggested that you keep an eye on TKI’s social media channels – Facebook, Twitter, and LinkedIn – for updates on courses that are coming up in the last four weeks of 2022 and how to sign up for them.

The KPI Institute has partnered with the ECCP Competency Hub, the training arm of the European Chamber of Commerce of the Philippines (ECCP), and business consulting firm HURIS, Inc. for an online forum focused on how organizations can thrive in uncertain business conditions. 

The event, titled “The Making of Successful Enterprises in a Volatile Business Environment,” was held on August 12, 2021, and featured speakers who are consultants and experts in human resources and performance management.

Among them was Cristina Mihailoaie, The KPI Institute’s Business Unit Coordinator of Research Programs. She discussed how performance measurement systems and practices changed during the pandemic. She explained that companies shifted their attention to financial KPIs (Key Performance Indicators) that look into cash flow management, profitability, and cost management in an attempt to rescue their business. Investment plans were halted and financial strategies changed.  She added that employee productivity took a different turn, with most corporations adapting to 100% remote work or hybrid systems. 

Another point emphasized during the online forum is the importance of performance measurement in organizations. It was concluded that the most effective tool to put everyone on the same page is to use clear objectives, initiatives, and KPIs even if they are short-term oriented. As organizations respond to tight deadlines, they need real-time data and fast, relevant tools to assess and report performance levels.

The participants also learned how to approach risk management by using KPIs. Even small organizations can monitor risks by including leading KPIs or Key Risk Indicators in their scorecards. For instance, setting a red line level for # Days in accounts receivable can help businesses manage better cash flow.

Cristina recommended that the performance criteria used for employee evaluations, whether they involve KPIs or not, should be flexible, easy to adapt to changes, and more focused on the extent to which the role is successfully achieved, compared to looking at operational details. She also recommended the usage of OKRs in monitoring and evaluating employee performance.

The key takeaway of the presentation “Evolving KPIs in the face of the post-pandemic era”  is that strategic planning and the usage of KPIs for organizations is more important than ever in order to articulate and communicate a strategic direction for employees, to take informed decisions, and to monitor and mitigate risks.