June 20, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Non-profit organizations (NPOs) include all entities where funds are not distributed to owners, but are used in pursuing the organization’s reasons of existence. Several examples would be charitable organizations, trade unions and public arts organizations. Most governments and government agencies meet this definition, but in most countries they are considered a separate type of organization and not counted as non-profit organizations. Non-governmental organizations (NGOs), sometimes called civil society organizations, are entities where there is no governmental participation. KPIs measure the efficiency in raising the resources needed and the impact of their redistribution.

The Top 25 NGO KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the NGO. The methodology used to conduct the research consisted of ranking the KPI examples published in the NGO industry of smartKPIs.com, based on their number of views in 2011. Out of more than 500 NGO KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

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June 19, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Local Government includes activities of a governmental nature carried out by the public administration at a local community level. This includes the enactment and judicial interpretation of laws and their pursuant regulation, as well as the administration of programs based on them, legislative activities, taxation, public order and safety, immigration services, and the implementation of government programs. KPIs used by this sector focus on the quality and impact of the service delivery to the local community.

The Top 25 Local Government KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Local Government industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Local Government industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 810 Local Government KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Railways include all the equipment and the infrastructure necessary to facilitate a fluent and efficient transportation of passengers and freight on railroads. KPIs focus on railway infrastructure quality, network size and density, as well as on network development, improvement capabilities and efficiency. KPIs also cover all the additional installations parameters such as traffic signs, railroad lights, freight terminals capacity and railway security efficiency. (more…)

 June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The State / Federal Government sector includes the exercise of public policy or authority over a state or federal political unit. State public administration includes activities of a governmental nature, such as enactment and judicial interpretation of laws and their pursuant regulation, as well as the administration of programs based on public policy, through legislative activities, taxation, public safety and order, immigration services, foreign affairs and the administration of government programs and departments. KPIs are used to monitor the quality of state administration, through its interventions in the core social-economic areas mentioned above.

The Top 25 State Government KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the State Government industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the State Government industry of smartKPIs.com, based on their number of views in 2011. Out of more than 800 State Government KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Ports include all facilities and infrastructure necessary for the efficient and effective handling of passengers and cargo. KPIs focus on accommodation and transboarding of passengers, as well as cargo handling capacity. Indicators also cover cargo handling equipment efficiency and availability, freight access in port from land and container storage capabilities, vessels docking capacity and additional port infrastructure parameters. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Airports include all the facilities and the infrastructure necessary to operate the airline services and traffic. KPIs focus on airport infrastructure parameters such as landing and takeoff installation efficiency, aircraft maintenance quality and refueling, as well as accommodation for passengers and cargo capacity. The indicators also measure the airport activity, passenger transfers and boarding effectiveness, as well as traffic control and airport security. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Postal and Courier Services refer to postal and courier activities, such as pick-up, transport and delivery of letters and parcels under various arrangements. Local delivery and messenger services are also included. KPIs in Postal and Courier Services measure the efficiency in operations and customer satisfaction with delivery. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Call Center is the industry dealing with receiving and transmitting a large volume of requests or inquiries by telephone. The Inbound Call Center deals with calls initiated by the customer (inbound calls), while an Outbound Call Center refers to calls initiated from the organization to the customer (outbound calls). Indicators in this industry refer to performance aspects regarding call volumes, contact channels, handling customer requests, sales productivity or any other specific operations. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Marine transport and shipping include the transport of passengers or freight over water, whether scheduled or not. It also includes the operation of towing or pushing boats, trips, cruises or sightseeing boats, ferries, water taxis. KPIs focus on all transportation operations (embarking, billing, transfer, debarking).

The Top 25 Shipping KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Shipping function. The methodology used to conduct the research consisted of ranking the KPI examples published in the Shipping industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 230 Shipping KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 14, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Hospitals refer to healthcare institutions for both inpatients and outpatients, providing treatment by specialized personnel. KPIs in this area monitor the administration and management activities of hospitals. They complement the indicators for medical practice, by measuring the bed related – inpatient care, the surgical treatment and the discharge procedure performance.

The Top 25 Hospitals KPIs of 2011-2012 report compiles the most popular 25 KPIs for the Hospitals industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Hospitals industry section of smartKPIs.com, based on their number of views in 2011. Out of the more than 1070 Hospitals KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

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