The Government Services Index 2022: An Overview of Post-pandemic Government Performance
The Government Services Index Report – 2022 is a composite set of indicators that aims to capture the performance of governments in key areas of public service that drive resilience and high adaptability to change.
Through a thorough assessment of some of the most crucial aspects of good governance in the post-pandemic period, The KPI Institute releases the Government Services Index 2022. The report investigates the performance of governments in critical areas of public service that drive resilience and high adaptability to change through five key dimensions:
- Adaptability – the ability to easily adapt to change, respond to problems quickly and efficiently, and maintain resilience in a constantly changing environment.
- Talent – attracting, retaining, and developing skills and knowledge in the public sector.
- Digitalization – the significance of rethinking citizen-public service interactions in light of technology.
- Governance – fulfilling governments’ obligations to develop and carry out policies that advance their nations’ development while demonstrating effectiveness, efficiency, openness, and integrity.
- Impact – ensuring that citizens of the nation have improved access to essential services and a higher quality of life.
The Government Services Index Report covers seven world regions, ranks 66 countries, and corroborates data from 32 indicators reflective of the aforementioned dimensions.
Report Overview
- Preface
- Index Methodology
- Country Profiles
General Findings
- Global Leaders in Government Services
- Government Performance by Income Levels
- Regional Dashboards
Overview of Rankings
Adaptability
- General Outlook
- Global Overview of Indicators
- Regional Insights
Talent
- General Outlook
- Global Overview of Indicators
- Regional Insights
Digitalization
- General Outlook
- Global Overview of Indicators
- Regional Insights
Governance
- General Outlook
- Global Overview of Indicators
- Regional Insights
Impact
- General Outlook
- Global Overview of Indicators
- Regional Insights
Get your free copy of the Government Services Index 2022 today, from here! For inquiries regarding the Index, contact Marcela Presecan, Head of Research: [email protected], or +61 (390) 282 223.
