Is your organization prepared for the workforce of tomorrow? The World Economic Forum’s Future of Jobs Report 2025 reveals that 39% of core skills will change within the next decade. Analytical thinking, creativity, and strategic decision-making will become increasingly critical, while skills once considered essential may no longer meet organizational needs. Companies that fail to adapt risk falling behind, facing reduced productivity, disengaged employees, and slower strategic execution.

These trends highlight a decisive shift: organizations must go beyond traditional tools and processes. Success now requires access to collective expertise, proven frameworks, and strategies to reskill teams effectively. The KPI Institute, a global authority in strategy and performance management, emphasizes that professionals who engage with collaborative networks gain unique opportunities to benchmark practices, exchange insights, and accelerate performance improvements. Being part of such a community provides guidance, credibility, and a practical roadmap for navigating rapidly evolving workforce demands.

The KPI Institute offers structured programs designed to equip professionals for this future:

• Standard Program: Access to smartKPIs.com, KPI dictionaries, and exclusive research previews.

• Insight Program: Full research library access, analyst advisory support, and advanced performance management tools.

• Insight Plus Program: All Insight benefits plus complimentary certification programs, conference entry, and recognition as a professional member of the global network.

Joining The KPI Institute community connects professionals with a global network driving strategic performance standards. Members gain more than resources—they access peer learning, expert guidance, and a platform for continuous development. This engagement helps organizations adapt faster, align teams effectively, and implement evidence-based strategies that drive real results.

In a world where workforce skills are evolving at unprecedented speed, connecting with experts and peers is no longer optional—it’s essential. Explore which program best matches your professional goals and start leveraging the resources and community that will help you and your organization thrive: Sign up here!

Cassie Kozyrkov, Google’s first-ever chief decision scientist and founder of consulting firm Kozyr, is best known for championing decision intelligence—a field that helps leaders move beyond instinct and data overload toward clarity and structure. In an exclusive interview for Performance Magazine’s AI Edition, she argues that many leaders still get AI wrong by focusing on automation rather than decision quality.

Kozyrkov draws a sharp line between tool use and automation. She points out that the former empowers employees to use AI systems like ChatGPT or Claude to do better work, while the latter involves handing off decisions entirely to machines. Leaders often conflate the two, she warns, launching AI projects without asking whether they truly understand what outcomes they’re pursuing.

Instead of starting with data, Kozyrkov believes that a good AI strategy starts with intent. “The answers are cheap now,” she says. “It’s the questions that are valuable.” For her, prompting is a leadership skill—one that requires clarity about what success looks like and how to recognize it. Off-the-shelf metrics, like accuracy or speed, often miss the point if they’re not tied to the organization’s core priorities.

Kozyrkov also emphasizes the importance of technical fluency at the leadership level—not necessarily coding expertise, but enough knowledge to manage complexity and ask the right questions. She warns that a “non-technical leader who ignores the technology is a hazard” and that trust, especially in external vendors or automated systems, should always be earned—not assumed.

The conversation spans real-world examples, like AI-driven parking lot metrics and automation misfires, to broader themes of governance and accountability. Kozyrkov calls for what she terms a “new breed of leader”: someone who understands that in a world flooded with tools, what matters most is judgment.

Read the full interview in Performance Magazine – Print Edition, Issue No. 33 (The AI Edition), now available as a free digital download via the TKI Marketplace. Print copies can also be ordered through Amazon (standard printing and shipping fees apply).

Sales teams face nonstop pressure to hit targets, track performance, and respond to changing customer behavior. Metrics are everywhere, but using them well takes the right approach—and the right tools.

This roundup collects materials from The KPI Institute designed to help managers and teams get better at measuring, understanding, and improving sales performance. While some of these resources were created in earlier years, their content remains directly useful for today’s performance work. Expect practical examples, clear KPIs, and frameworks that still apply across industries.

1. KPIs for Sales Performance: This infographic outlines key metrics across the sales function. It highlights how sales KPIs support broader strategy and provides examples for tracking outcomes at multiple levels. Part of The KPI Institute’s cross-functional KPI series.
2. KPIs for Sales Cycle: Focuses on the process behind every sale—from lead generation to close. This resource groups KPIs based on sales cycle stages and helps with tracking both time and conversion at each point. Also part of the cross-functional KPI series.
3. KPIs for Sales Force: Covers metrics used to evaluate individual and team performance across sales roles. Includes examples related to activity levels, pipeline contribution, and revenue impact. One of several functional KPI infographics developed for targeted use in departments.
4. KPI of the Month: % Sales Conversion Rate: This infographic breaks down one of the most discussed KPIs in sales: conversion rate. It covers what the number really tells you, how to calculate it, and how to use it in context. Built for anyone who needs more than just a surface-level metric.
5. Top 25 Sales KPIs – 2016 Extended Edition: This report lists the most popular sales KPIs as used by professionals worldwide between 2009 and 2015. It includes two pages of documentation per KPI, plus articles on setup and selection. A reliable reference for refreshing your KPI framework or comparing current metrics to established ones.
6. The Sales and Customer Service KPI Dictionary: Covers over 220 KPIs across sales and customer service. Built for teams setting up measurement systems or fine-tuning existing ones. Includes formulas, category groupings, and terminology definitions that hold up across roles and industries.
7. Leveraging Data for Improving Sales and Marketing by Understanding the Customers: This article outlines how to use customer data to improve targeting, messaging, and performance. Focused on practical steps for translating insights into better sales and marketing alignment.
8. How Innovation Helps the Growth of Digital Sales: Explores how new tools and ideas are changing digital sales environments. The piece connects real shifts in buyer behavior with new ways of working in sales.
9. 5 Ways You Can Boost the Sales Value of Your Green Business: Gives practical tactics for making sustainable products more compelling to buyers. This article looks at sales messaging, pricing, and customer expectations tied to green business models.

These resources give sales teams structure, not just ideas. Whether you’re rebuilding your KPI system or trying to improve daily decisions, they offer real support for getting better outcomes from your efforts!

Get 20% Off Your Course of Choice! 

Are you ready to take your skills to the next level? At The KPI Institute (TKI), we believe in rewarding your commitment to growth. We’re offering a 20% off voucher for any one course of your choice, as well as a FREE copy of our GSI 2023 Report and the State of Global Strategy Management Practice 2023 Report! 

Whether diving into a new subject or advancing your current expertise, this is your chance to learn more for less.

Our loyal learners mean the world to us. To show our appreciation, we have a fantastic offer for those who cherish bettering themselves:

• Enjoy a 20% discount on whichever course you want
• A FREE copy of the Government Services Index (GSI) 2023 Report
• A FREE copy of the State of Global Strategy Management Practice 2023 Report

This opportunity will enhance your knowledge and skills while saving on top-notch courses. Whether you’re a new learner or a seasoned attendee, there’s never been a better time to invest in yourself.

Visit our marketplace to choose your course and apply your discount today!

——————————————————————————————————

Terms, Notes, and Conditions: 

• The 20% off voucher applies to one TKI course per person.
• While the 20% voucher for courses is ONLY valid until August 31st, you can join any specific course editions from now until December. If you redeem the voucher until the 31st of August, you can use it to take 20% off of a course that may take place even in December.
• The “2023 Government Services Index” is the proprietary index of The KPI Institute to assess the performance of governments around the world.
• The “State of Strategy Management Practice Global Report – 2023” thoroughly examines the most recent developments and progressions in strategy planning, performance measurement, and strategy execution within organizational contexts.
• Offers cannot be combined with other promotions.
• This promotion is subject to change without notice.

Riyadh, 28 Nov, 2023: Red Sea Global (RSG), the multi-project developer behind the world’s most ambitious regenerative tourism destinations, The Red Sea and Amaala, has become the first company worldwide to receive the highest level (Optimized) of recognition for their Integrated Performance Excellence practices from the prestigious The KPI Institute

The certification assesses the company’s Strategy & Performance Management Architecture design and implementation. RSG was awarded the maximum accreditation, Level 5, While the average maturity level in the GCC region is a commendable three out of five. The KPI Institute’s report noted RSG’s innovation of the Balanced Scorecard methodology. The developer added sustainability as a fifth perspective, underpinning the importance of ESG and regenerative tourism for the company.

“From day one, our goal was to set new standards in everything that we do. We are proud to have achieved the highest possible level in this certification, reflecting our comprehensive approach to planning and performance, which is not merely about adhering to established norms but about redefining and innovating them,” said John Pagano, Group CEO at Red Sea Global.

The KPI Institute, through its strategy & performance audit division, the Global Performance Audit Unit (GPA Unit), provides a holistic assessment covering five critical dimensions: Strategic Planning, Performance Measurement, Performance Management, Performance Culture, and Employee Performance Management.

Adrian Brudan, General Manager EMEA of The KPI Institute and GPA unit said: “Red Sea Global has dedicated itself to the development and enhancement of its strategy and performance management practices, aligning them with its strategic intent and industry best practices while adding sustainability as a key and core capability in order to achieve performance excellence. This commitment reflects the company’s visionary leadership, dedicated workforce, and state-of-the-art performance management architecture. With this achievement, Red Sea Global sets a new benchmark for excellence within its industry and beyond.”

Last month, The Red Sea welcomed its first guests. Two of its hotels are open for bookings and the Red Sea International Airport has been receiving a regular schedule of flights since September. Upon full completion in 2030, the destination will comprise 50 resorts, offering up to 8,000 hotel rooms and more than 1,000 residential properties across 22 islands and six inland sites. The destination will also include luxury marinas, golf courses, entertainment, F&B, and leisure facilities.

– ENDS –

About Red Sea Global

Red Sea Global (RSG – www.redseaglobal.com) is a closed joint-stock company wholly owned by the Public Investment Fund (PIF) of Saudi Arabia.

RSG is a global multi-project developer, seeking to lead the world towards a more sustainable future, showing how responsible and development can uplift communities, drive economies, and enhance the environment.  The protection of natural capital is central to all development decisions, as the organization seeks to create a better future for all.

A cornerstone of Saudi Arabia’s Vision 2030 ambition to diversify its economy, RSG is playing a key role in transforming the nation, by creating exciting opportunities for young Saudi talent and the private sector, as it develops built assets and destinations across multiple sectors that make a positive impact for people and planet.

RSG is the visionary company behind some of the world’s most ambitious development ventures, including luxury regenerative tourism destinations such as The Red Sea, Amaala and Thuwal Private Retreat. It has also been entrusted with refurbishment works at Al Wajh Airport, focused on upgrading the existing terminal and infrastructure, and building a new international terminal.

Across its portfolio, RSG leverages the most innovative concepts, strategies, and technologies to deliver projects.

Contact details

For more information, please contact:

Jack Williams: Associate Public Relations Director

jack.williams@redseaglobal.com

About The KPI Institute & GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

adrian.brudan@kpiinstitute.com | Contact Number: +40 721 233 084

The Global Performance Audit (GPA) Unit, a division of The KPI Institute (TKI) specializing in strategy and performance audits, is delighted to announce the completion of its performance management system maturity assessment for the Saudi Authority for Industrial Cities and Technology Zones (MODON). The comprehensive audit scrutinized MODON’s strategic planning, performance measurement, performance improvement, performance culture, and employee performance management capabilities.

Employing the Maturity Model Frameworks devised by the GPA Unit that encompasses over 300 statements embodying best practices, the assessment evaluated the structure and maturity level of MODON’s organizational capabilities. This methodology involves an evidence-based assessment, a perception-based assessment, and an interview-based assessment.

According to The GPA Unit’s audit findings, MODON’s performance management system has achieved a Level IV maturity (integrated), positioning MODON among the top-ranking Gulf entities in terms of performance management system maturity level in 2023.

Fadi Al-Jafari, a senior management consultant at TKI and auditor involved in the maturity assessment project for MODON, commended the government agency’s well-established performance management system. He highlighted the presence of “formal processes, procedures and practices for all five capabilities evaluated.”

He further emphasized that “MODONs attainment of maturity level IV is an indication of their commitment to strategic planning, performance management and employee engagement in their pursuit of organizational excellence. This positions MODON among the leading entities in the Gulf region. This achievement aligns with the national goals outlined in Vision 2030 and underscores MODON as a beacon of leadership, accountability, and oriented towards a culture that fosters innovation.”

MODON’s accomplishment marks a significant stride in advancing best organizational practices in the field of strategy and performance management. In acknowledging this success, TKI reaffirms its commitment to propelling organizations forward through its diverse global expertise and unwavering pursuit of the highest standards.

************

About The Saudi Authority for Industrial Cities and Technology Zones (www.modon.gov.sa)

The Saudi Authority for Industrial Cities and Technology Zones (MODON) was established by Royal Decree in 2001 to develop and manage distinguished industrial cities and technology zones in the kingdom. MODON aims to be the leading partner for both the public and private sectors in Saudi Arabia. The role of the organization is strongly linked to the national priorities and the KSA Vision 2030.

Email: info@modon.gov.sa

Number: 966118749175

About The KPI Institute (www.kpiinstitute.org)

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of TKI. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education, and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators: www.gpaunit.org.

Contact: Adrian Brudan, General Manager EMEA, TKI

Email: adrian.brudan@kpiinstitute.com | Contact Number: +40 721 233 084

Amidst a sea of strategic frameworks and performance modulations, aligning your organizational strategies with validated, global insights is akin to following a lighthouse that guides you toward informed, impactful decision-making. With that in mind, The KPI Institute (TKI) invites you to join our exclusive webinar meticulously crafted for leaders, strategists, and innovators like you. 

The webinar will be held on Nov. 14, 2023, at 7:00 PM (KSA) and is designed to give participants the tools they need to navigate through the crucial findings of TKI’s “State of Strategy Management Practice Report 2023.” The report is a comprehensive research study conducted by TKI, which echoes the current state, challenges, and tactics of organizations across the globe. This webinar will not merely present data, but it will also help you understand how to weave these insights into the very fabric of your strategic endeavors.

What can you expect?

• In-depth insights: Discover key findings from the research report that unveil current and future trends in strategic planning, measurement, and execution.
• Expert narratives: Engage with our seasoned strategy and performance management expert who offers actionable advice to overcome challenges and bolster organizational practices.
• Interactive dialogue: Participate in a rich, collaborative Q&A session, and glean insights from our expert on your topics of interest.

Who is this for?

• Executives and managers who are navigating through the complex webs of decision-making and organizational leadership
• Strategy planning professionals who seek to enhance the depth and impact of their strategy management tools and practices
• Corporate performance management managers who are looking to align organizational performance measurement with emerging global trends and insights
• Business consultants who aim to provide their clientele with informed, data-backed guidance that elevates the effectiveness of performance management systems

Participant gift bag

What’s in the bag? Participants will receive the following gifts:

• State of Strategy Management Practice Report 2023: Access the full report including practical recommendations.
• The Human Resources Performance Scorecard Template: Benefit from a pre-populated performance scorecard that can be populated with other functional area examples or corporate-level objectives and key performance indicators (KPIs).

About the speaker

The webinar will be presented by Cristina Mihăiloaie, a Strategy and Performance Management Expert and the Business Unit Manager of Research Programs at TKI.

Her professional experience embeds research skills with performance management consulting and practical strategy development and execution for TKI’s research division.

In the last 10 years, Cristina has contributed to the development of best practices and standards for using and leveraging KPIs that are taught in the premium certifications of TKI worldwide. She has assisted large organizations in industries like oil and gas, the financial sector, telecommunications, manufacturing, and utilities.

She conducts maturity assessments for strategy and performance management systems and has trained over 500 professionals, gaining first-hand experience on the most stringent issues that organizations are facing.

Join the webinar

Embark on a journey of strategic elevation, where your actions and decisions are not just informed but transformed by a reservoir of global insights and trends. Click the link below to secure your spot in a webinar that promises to reshape your strategic outlook and empower your forward trajectory.

Secure my spot.

The United Arab Emirates (UAE) is the world leader in public services performance based on The KPI Institute’s Government Services Index 2022. The index is built on six dimensions that were chosen considering key value drivers for high-performing public services and includes 32 indicators. UAE has recorded an overall index score of 0.92 and above 0.80 for all indicators within the index, ranking first in two dimensions: Adaptability and Talent.

The report also shows that UAE ranks first in the Adaptability dimension, which is characteristic of future-oriented nations capable of reacting to unforeseen developments by equipping themselves with innovative technology and benefiting from international and domestic societal support. 

Embedded in the country’s history, with a background of welcoming trade and business that goes back to early Gulf Cooperation Council (GCC) moments, the UAE has one of the most open economies in the world. UAE scored above 0.90 in all indicators of the Adaptability dimensions, from Value System (1.0000) to Legal framework’s adaptability and Digital business models (0.9132).  

With a top score as far as the value system indicator, correlated with a high score of national culture, the UAE demonstrates how the value system of their society, together with a strong sense of national identity, supports long-term welfare and competitiveness.

The UAE has understood the importance of adaptability as a factor of development, and it has taken great measures to enhance it over the years. The country’s initiatives ensure that government entities and the business environment cooperate and align their efforts to boost competitiveness while stimulating innovation and digitization as well as achieving social cohesion through prosperity and well-being for the members of the society. Based on that, the country has efficiently managed to weather the pandemic. The government’s responsiveness to the changes imposed by the COVID-19 crisis has been immediate and promoted further actions to mitigate its effects on the economy. 

Foreign direct investments were already encouraged, but the government’s efforts focused on increasing the liberalization of business activity in the middle of a pandemic. The Federal Law on commercial businesses was amended to remove the constraints that required all businesses to be chaired by UAE citizens and have 51% of shares held by an Emirati national. Now, more than 40 free zones allow 100% foreign business ownership. To stimulate the diversification of the economy, 122 economic activities across 13 sectors are qualified for the new law. 

A Virtual License system was launched in alignment with UAE’s positive attitude towards globalization and the local governmet’s achievements in the field of digital transformation. This system aims to allow foreign investors to virtually obtain permission to do business in the emirate of Abu Dhabi from anywhere in the world and thus enable cross-border digital trade. This openness to international business is not recent. The United Arab Emirates has a long history of encouraging private-sector growth through international trade sustained by numerous Free Trade Agreements with trade-related infrastructure and services.

Furthermore, the flexibility shown by the country’s authorities in addressing the current market challenges is a result of the frameworks that facilitate the adoption of new technology starting from 2001, with the launch of the UAE e-government portal. Since then, the government has implemented important advances in the digital transformation field. Federal Network (FedNet) is an initiative that connects government entities through a safe, ongoing, and private infrastructure. The UAE Pass provides citizens a digital identity that helps them access government services. The UAE Strategy for Artificial Intelligence focuses on transforming the country into an early adopter of emerging artificial intelligenece (AI) technologies in education, economy, government development, and community happiness. Emirates Blockchain Strategy aims to capitalize on blockchain technology to transform 50% of government transactions into the blockchain platform.

The latest initiative is the Digital Economy Strategy. It aims to double the contribution of the digital economy to the UAE’s non-oil gross domestic product (GDP) from 11.7% to over 20% within the next 10 years.

The UAE maintains its performance in the Talent dimension of the GSI, ranking first in the global hierarchy. Traits such as flexibility in policymaking, successful use of international assistance, a knowledge-based economy, and attractiveness for the skilled workforce, define a country excelling in this dimension based on the Index.

Seen as a pillar of stability in the region with high credibility in the international community, the UAE has an outstanding performance, registering scores above 0.90 for all indicators of the dimension, including Effective use of support (1.000), Policy learning (0.9932) and Brain retention (0.9108). The Effective use of international support indicator top score outlines the country’s affinities towards bilateral relations, while the Skilled labor pool and Competent senior managers indicators’ high scores are evidence of a competitive knowledge economy that prioritizes labor market productivity and economic growth.

The UAE has diplomatic relations with most countries of the world. It is a member of international organizations like the United Nations, the World Bank, the International Monetary Fund, and the Organization of the Petroleum Exporting Countries and a founding member of the Gulf Cooperation Council. Over the years, the government has capitalized on international Talent while working to refine and enhance its laws and institutions. As a result, it has become a role model of leadership and cohesion nowadays. Furthermore, the country’s response to the pandemic has demonstrated the sustainability of its development model. 

The stability and adaptability in face of crises have made the UAE a pole of attraction for migrant workers, who account for over 90% of the country’s workforce. Thus, several policies and initiatives aiming to support the labor market amid the ongoing pandemic have been launched.

One of them is the amendment of the Executive Regulation of the Federal Law “concerning Nationality and Passports.” The changes will allow investors, specialized talents, professionals, and their families to acquire Emirati nationality under certain conditions that will facilitate labor market efficiency and flexibility by enlarging the pool of talent.

The National Employment Strategy 2031 also supports the government’s efforts to build a “knowledge-based economy.” It promotes entrepreneurship and lifelong learning, cultivating the skills of the future, and enhancing knowledge and cultural diversity as means to attract skilled labor, especially women, in sectors such as technology, energy, transportation, and advanced science.

By being future-oriented and taking proactive actions, the UAE has successfully developed a governance model that can adapt and innovate in unforeseen conditions. Open to international relations, the UAE has become a thriving hub for global trade and a focal point for foreign investments. In turn, it has created job opportunities that attract within the local labor market’s various cultures and worldwide expertise. These considerations, correlated with the accomplishments in the indicators of the GSI 2022, make the UAE a leader in government services with best practices to learn from.

************************

This article was first published in the 24th printed edition of PERFORMANCE Magazine. You can get a free digital copy from the TKI Marketplace here or purchase a print copy from Amazon for a nominal fee here.

Explore how governments tackle new trends, models, actions, initiatives, and strategies.

New Zealand’s latest workforce data underscores diversity, fair pay

New Zealand’s “Public Service Workforce Data” for 2022, released by Public Service Commissioner Peter Hughes, gives an overview of employment trends in the public sector. The report covers workforce numbers, ages, genders, ethnicities, occupations, incomes, and gender pay gaps. The data is collected from staff payroll records of all 37 Public Service departments. 

One of the report’s highlights is the increasing diversity in public service. There are now 13.4% of public servants who identify as Asian, up from 9.4% in 2017 and 3.3% in 2000. Another area examined by the report is generational shift. It is estimated that the average age of employees in the public sector is declining. After peaking at 44.8 years in 2015/16, it has dropped to 44.0 years.

Data shows there are now 55.8% of women in senior management roles, up from 53.5% last year and 39.8% in 2010. Meanwhile, the public service gender pay gap decreased to 7.7% from 8.6% in 2021. | Source: https://www.scoop.co.nz

UAE to enhance AI utilization in government services

The UAE government launched the UAE Digital Economy Strategy, with a goal to increase the digital economy’s contribution to the GDP from 9.7% to 19.4%. Over 30 initiatives and programs are included in the strategy, which targets six sectors as well as five new growth areas.

During a meeting in Dubai, Omar Sultan Al Olama, Minister of State for Artificial Intelligence, Digital Economy and Remote Work Applications, said that the UAE Council for AI and Blockchain aims to create opportunities and foster collaboration between different departments. He also said that by adopting new technology and digitization solutions, the country would enhance its competitiveness and global leadership.

The AI Council discussed the implementation of artificial intelligence in critical sectors and ignited competitiveness among government entities. They also support the use of artificial intelligence as a working model and crucial tool in digital transactions in the fields of healthcare, energy, natural resources, blockchain, industry, transportation and logistics, and tourism. | Source: https://www.khaleejtimes.com

Survey reveals what citizens look for in digital public services

In a 2022 survey conducted by Accenture, citizens from North America, Europe, and Asia-Pacific cited “ease of use” and “confidence in data security and privacy” as the top factors when asked what would make them more likely to utilize digital services. The survey also found that those who depended more on public services were the largest segment supporting accelerated digital interactions.

“The best step forward to improve customer experiences is to establish simple and secure processes so people can get what they need on the first try,” said Eyal Darmon, Accenture’s global public sector customer engagement lead. 

In the same context, public servants surveyed said that their cyber-security training was insufficient. Only one-third of them claimed to be receiving regular training on cyber and data security. | Source: https://newsroom.accenture.com

Australia plans to reduce emissions by 81%

According to a report issued by Beyond Zero Emissions (BZE) in 2022, clean technologies that are already in use in Australia, such as wind turbines and solar panels, batteries, heat pumps, electrolyzers, and electric cars with chargers, were determined to have the potential to reduce Australia’s greenhouse gas emissions by 81% by 2030. The plan relies on increasing rollout rates of these six key technologies over the coming years.

“Our research shows Australians that emissions-cutting technologies are here, we’re using them and there’s no reason why they can’t be scaled up to help us cut emissions, create jobs, and lay the economic foundations for modern and competitive export industries,” said BZE chief executive, Heidi Lee. | Source: https://www.energymagazine.com.au

********************

To learn more about government performance, download The KPI Institute’s The Government Services Index 2022 for free here. For inquiries regarding the Index, contact Marcela Presecan, Head of Research:  marcela.presecan@kpiinstitute.com, or +61 (390) 282 223.

Is your organization prepared to navigate the evolving global landscape?

The KPI Institute will host a webinar titled “2023 Business Pulse: 5 Trends Impacting Strategy and Performance Management” on April 12, 2023, at 22:00 PM GST, live on Webex. The event is tailored for executives and professionals in strategy and performance management seeking to position their organizations for success in the current business landscape.

The participants will gain key insights into the global trends that are influencing strategy and performance management practices. They can also share their on-the-ground experiences and seek advice from the experts. In addition, they will receive a complimentary copy of The KPI Institute’s Annual Global Brief 2023.

The speakers of the webinar are Islam Salahuddin and Cristina Mihailoaie. Islam the data expert at The KPI Institute’s Research Division, bringing together knowledge in data analysis and business research. He possesses valuable experience in conducting market research and business analysis, focusing on the infrastructure sector. His academic and background in mass communication and data-driven journalism further enhances his ability to provide unique insights and perspectives to his work.

As the business unit manager of the Research Division at The KPI Institute, Cristina is responsible for developing the strategy for the research business line and overseeing the development of new educational products. With extensive experience in the field, she has presented at numerous international conferences, such as the Human Resources Shared Services Summit and Expo in Chicago (USA) and the HR Directors Summit in Birmingham (UK). Her presentations offer valuable insights into optimizing performance management systems to provide added value to organizations.

Don’t miss out on this opportunity to learn how to stay ahead of the competition in the ever-changing business environment. You can register now by completing the form: https://buff.ly/414TJpV

For inquiries, contact:

Alaa Safwan

Event Manager

Email: alaa.safwan@kpiinstitute.com

WhatsApp: +961 71 590 467