Course News – a TKI & GCSS INC Partnership in Manila, Philippines

Between the 3rd – 5th of July, 2019, The KPI Institute in partnership with GCSS Inc, has successfully organized another edition of our worldwide renowned course – The Certified KPI Professional, in Manila, Philippines, customized for the country’s largest shopping centre operator and one of the top mall operators in Southern Asia region.GCSS

GCSS Inc is a Manila-based, Management Consultant and Corporate Training Firm offering flexible range of solutions, to support its diversified client base in attaining its corporate goals and strategic objectives in critical areas such as sustainability, information security and process and people management.

In regard to the course itself, The Certified KPI Professional – C-KPI for short, brought a comprehensive new world of insights into how businesses can and should strive for a continuous optimization of their performance operation and performance management processes.

During the 3-day learning experience, top ranking executives of the organization had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The attendees, via a combination of theoretical notions and hands-on-practice exercises and case studies, had the possibility to better understand and practice the following concepts:

  • How to strategically select relevant KPIs and why;
  • How to align strategic objectives and KPIs among different organizational layers;
  • How to benefit from a sound Performance Management Architecture and Framework;

The course had over 15 participants, mostly Senior Managers, HR Vice President, Senior Mall Operations Vice Presidents, Marketing Vice President and several other key governance figures of the client organization.

Course Journal

This in-house course was organized with the purpose of disseminating best practices, via both theoretical and practical knowledge, associated with performance measurement and management practices.

Day I

During the first day of the learning experience, participants were exposed to several concepts associated with KPIs, Performance Management Architecture and most importantly, how to build a proper Framework that will set up a sound foundation of the system per se.

Constructive comparisons were made between the performance management system currently implemented within the client organization and the practices discussed.

Day II

A rather hands-on practice approach was chosen during the second day, whereby participants worked in different groups and focused their efforts on understanding and applying best techniques associated with KPI selection, and how to strategically align KPIs & corporate objectives among all the organizational layers.


As the final day approached, participants discussed about the importance of not only selecting KPIs, but also of implementing best practices and setting up realistic, yet challenging targets for each KPI. A customized simulation was created in order for the participants to apply those practices in their own organizational context.

The final session was dedicated to a thorough discussion about the alignment of individual KPIs with corporate objectives, and being able to measure the contribution each division head will have to achieve the aforementioned objectives.

Overall, the course enabled the participants, all in senior managerial positions, to implement the practices they had learnt, within their own Performance Management System Framework.GCSSWant to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey!

If you are interested in improving the maturity of your performance measurement and management practices currently implemented in your organization, be sure to visit our training calendar and assess what best suits your learning requirements.

Among the main key Business Benefits for attendees interested in the C-KPI course are:

  • Improve the performance of your company by practicing a sound framework for KPI measurement;
  • Obtain better business results by selecting the right KPIs to monitor for your company;
  • Generate value from using KPIs by optimizing the data collection process;
  • Implement best practices that lead to an organizational culture that is performance-oriented.

Otherwise, if a customized training course best suits your needs and you would like to know more details about it, please do not hesitate to contact Andrea Minelli directly at, [email protected].

Wishing you best of performance!

The KPI Institute July 9th, 2019 Events Tags: , ,