Today’s dynamic corporate world always seeks value-rich opportunities, the most effective management style, and the best way to achieve exceptional performance. Hence, practical knowledge and expertise in managing and improving organizational results are invaluable assets for sustaining a competitive advantage.

Embracing the power of change and achieving high performance with experts’ guidance is crucial to unlocking the full potential of your business. 

Course overview

The Certified Performance Management Professional course of The KPI Institute equips professionals with the skills needed to improve performance across all organizational levels. The training curriculum focuses on designing processes that foster a performance culture, aligning with the course’s learning objectives:

• Identify key competencies for developing internal performance management capability
• Design the main tools for a performance management architecture
• Utilize performance data for informed decision-making and strategic execution
• Enhance organizational performance reporting process
• Cultivate enablers for result-oriented organizational culture growth

Benefits and importance

While delving into the six pillars of a successful Performance Improvement System, you gain access to numerous benefits, including:

• Build a strong case highlighting the importance of a sound Performance Management System for organizational growth
• Discover the key enablers for creating a performance-oriented culture
• Reflect on organizational practices and identify necessary improvements for a more mature Performance Management System
• Access ready-to-use Performance Scorecard, Performance Dashboard, and Portfolio of Initiatives in Microsoft Excel format
• Free access to assess your organization’s performance improvement system maturity

Course structure and methodology

The Certified Performance Management Professional course encompasses a three-stage educational process with an expected total duration of 40 hours:

1. Pre-course stage: Participants will assess their skills, engage in online discussions, and establish a collaborative learning journey—setting expectations for the training course.
2. Core-course stage: Participants can select the live online or face-to-face sessions— any option facilitates experiential learning and fosters human interaction. In this phase, they will also fill in the Individual Learning Map and take the certification exam. 
3. After-course stage: Here, participants will engage in forum discussions and peruse additional readings. Moreover, they will be able to create an actionable plan for implementing post-training actions and initiatives at this stage.

Course syllabus

The core course comprises 10 learning modules:

1. Introduction to performance management
2. Trends shaping performance management practices
3. Performance management system governance
4. The performance management process
5. Performance management tools
6. Performance enablers
7. Learning and improvement
8. Corporate performance management
9. Departmental performance management
10. Individual performance management 

Flexible learning options

The course is delivered in various languages and locations, catering to diverse schedules and preferences.

Certification and recognition

Participants will obtain the following certificates (soft copy) upon completion:

• Certificate of Attendance: after participating in the five-day on-site training course
• Certificate of Completion: after completing pre-course activities and passing the Certification Exam
• Certified Performance Management Professional Diploma: awarded upon completing all three-course stages and making full payment
• CPD Certificate of Attendance: provided once participants achieve the Certified Professional Status

Don’t stop now, your time has come. Enroll today in The KPI Institute’s Certified Performance Management Professional course and propel your business to the next level! 

In the previous article, Linh Do,  Head of Professional Services at The KPI Institute Vietnam, highlights the geopolitical, environmental, and economic challenges that impact Southeast Asia. Understanding these factors is crucial for grasping the local dynamics and uncovering regional growth opportunities. In this article, Linh will delve into potential measures that can be implemented to enhance performance management in the region. 

Improving performance management in Southeast Asia involves diversifying their supplier base, investing in innovation, enforcing sustainable practices, leveraging AI technologies, and upskilling employees.

Implement risk management strategies. To mitigate the further impact of global recession and trade disruption, companies should pay attention to risk management in planning their strategy and manage them accordingly. This begins with implementing proactive risk assessment measures to identify potential threats that might negatively affect their business and the weaknesses within their operation that might strengthen those impacts. Subsequently, companies can employ various remedies to address these vulnerabilities. Organizations can secure a steady supply of raw materials by evaluating alternative sourcing options, establishing backup suppliers, and exploring local or regional partnerships while mitigating the risks associated with production delays and cost fluctuations.

Capture and manage the impacts on ESG-related matters. Businesses will need to manage this aspect through effective strategy planning associated with performance management practices, such as setting objectives to identify opportunities for sustainable business growth, reduce carbon footprints, and implement sustainable supply chain practices. Some KPIs to consider may include # Initiatives to promote environmental responsibility,  % Current production lines that are environmentally friendly, and % Energy produced from renewable sources.

Adjust performance management practices to stay productive in the new work arrangement. To ensure remote workers remain engaged and productive while maintaining a sense of connectedness and collaboration with colleagues, companies like Lazada have implemented remote work policies, providing online training programs and running digital Employees Net Promoter Score surveys to support their engagement and professional development. In addition, companies should move the focus from measuring process KPIs such as # Work hour to finish a task to more output and value-oriented KPIs such as # Tasks done on time that meet the requirements.

Utilize new technologies effectively. An excellent example of this is companies like Grab and DBS Bank have implemented AI technologies to streamline operations and improve customer experiences. To succeed in AI implementation, companies need clear performance metrics. Depending on their goals, such as cost reduction or lead time improvement, relevant KPIs can be used, like % cost saved or # lead time using AI technology.

Identifying the optimal approach to maintain resilience in this highly dynamic environment is challenging, yet managing them to ensure relevancy and effectiveness is even more arduous. Therefore, it is important to equip yourself with comprehensive knowledge and skills to facilitate these processes. 

Elevate your competitive edge by enrolling in The KPI Institute’s Certified Strategy and Business Planning Professional and Certified Performance Management Professional courses, allowing you to gain insights into these subjects and maintain a leading position in your field.

Linh Do, Head of Professional Services at The KPI Institute Vietnam, shared insights regarding macroeconomic trends and their worldwide influence on performance management practices in the 2023 Business Pulse: 5 Trends Impacting Strategy and Performance Management webinar. In a two-part series of articles, she delves into the trends impacting Southeast Asia and explores potential measures to strengthen performance management in the region.

Identifying the economic, environmental and geopolitical issues affecting Southeast Asia is crucial for understanding its local dynamics and opportunities for growth. Here are some of the emerging trends affecting the region’s landscape.

The global recession.  The ongoing trade crisis between the US and China has led to disruptions in the supply chain: delayed production, longer delivery times, and a lack or excess of stock of specific materials. The region’s trade is correlated with industrial production cycles and any downturn or recession in the global economy, which will affect the market. 

The role of Environmental, Social and Governance (ESG) in strategy planning. ESG is another point worth mentioning and has received a lot of attention lately. In 2023, 30% of companies in ASIA-based 2000 (A2000) capture ESG-related goals in their strategy, and this figure is expected to rise to 40% in 2024. Moreover, third-party assessments will heavily consider ESG factors, with approximately 20% of A2000 companies prioritizing these risks over security, financial, and operational risks. This change is driven by the transition of sustainability performance disclosure regulations from voluntary to mandatory, demonstrating the region’s strong commitment to fulfilling the United Nations’ 17 Sustainable Development Goals by 2030.

The shift in work culture. This shift impacts performance management practices in SEA. Traditionally, the region has been characterized by a culture of long working hours and a focus on face-to-face interactions. However, as work culture continues to shift towards remote work and flexible working arrangements, this could significantly change how businesses operate and manage performance in the region. 

The rapid advancement of artificial intelligence (AI) technologies. This is another trend impacting performance management practices in SEA as companies in the region started utilizing AI to reduce heavy labor costs and stay up-to-date with market developments. However, this will also require upskilling employees to utilize these technologies effectively. 

Adapting to changes and emerging trends in managing performance will be challenging, and there is no one-size-fits-all solution. However, some techniques can fast-track and make the process easier for organizations. If you would like to learn about them, join The KPI Institute’s Certified Performance Management Professional course to stay ahead in the race!