The Business Excellence Edition of Performance Magazine explores actionable strategies and insights for driving continuous improvement as organizations strive to evolve from good to great and ultimately achieve excellence. This edition presents how leading organizations meet high standards in operational efficiency, customer satisfaction, and workforce development, offering a comprehensive view of what it takes to excel in a competitive business landscape.

A series of expert interviews in this edition sheds light on the experiences of industry leaders from diverse fields, addressing questions on breakthrough strategies, aligning goals, and the evolving landscape of performance management. Their insights show how sectors can improve their adaptability in the face of market fluctuations and integrate advanced metrics to maintain a competitive edge.

With real-world examples, Performance Magazine offers practical guidance on achieving sustained business results. Success stories illustrate how organizations have undergone performance management system maturity assessments, showcasing their approaches to staying agile, making data-driven decisions, and cultivating a culture of continuous improvement. Here are some of the highlights:

• Cover Story: “Closing the Strategy-Execution Gap: A Fundamental Step for Business Excellence” by Cristina Mihăiloaie
• In-Depth: “From Compliance to Excellence: The Role of Maturity Models” by Bori Péntek
• In-Depth: “Redefining Leadership for a Complex World: Leading Organizational Culture Transformation and Maturity” by Andra-Teodora Gorski 
• Ask Our Experts: “How crucial do you perceive leadership’s role in fostering a culture of performance excellence within an organization?” by Muhammad Ali Moustafa

A top-notch resource for executives, managers, and professionals striving for sustainable growth, Performance Magazine Issue No. 31 – Business Excellence Edition can be downloaded digitally for free on the TKI Marketplace or purchased in print on Amazon.

Stay tuned for more updates on the release by following The KPI Institute’s LinkedIn page.

The integration of artificial intelligence (AI) has emerged as a transformative force in the public sector, reshaping interactions between citizens and their governments. Across various touchpoints, from online information access to in-person services, AI enhances the citizen journey by analyzing data to deliver personalized services tailored to individual needs. AI-powered chatbots provide instant responses, while predictive analytics anticipate citizen preferences and streamline processes.

Moreover, AI drives digitalization efforts by automating routine tasks, facilitating data interoperability, and identifying patterns in citizen behavior. This paves the way for future readiness by enabling agile decision-making, proactive issue identification, and the adoption of innovative service delivery models. As a result, AI transforms governance frameworks, fosters data-driven decision-making, and enhances transparency and trust in government processes.

Global frontrunners in today’s dynamic landscape

The pursuit of strategic excellence in performance management continues to be a cornerstone for nations striving to deliver exceptional public services. Certain countries have emerged as frontrunners in this context, setting a high bar for strategic planning and execution. Most recently, Finland, Denmark, and Singapore, each representing diverse regions and cultures, have distinguished themselves as global leaders in government service provision, showcasing remarkable achievements across critical dimensions of public service performance.

AI-related initiatives

According to The KPI Institute’s (TKI) newest release, the 2023 Government Services Index, Finland, the ultimate global leader in public services provision, prioritizes citizen-centric design in online services, leveraging AI algorithms to personalize recommendations and enhance the user experience. Robust data security and privacy measures ensure that citizens’ personal information is handled securely, fostering trust in digital government initiatives. Through initiatives like the Place to Experiment and open government data policies, Finland promotes innovation and citizen engagement, contributing to continuous improvement in digital services and overall citizen experience.

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This excerpt is from the cover story of Performance Magazine Issue No. 30, 2024 – Government Edition titled “Lessons from global leaders: how AI is changing public service delivery.” Read the full article by downloading a free digital copy of the magazine via TKI Marketplace. You can also get your hands on the printed version by purchasing a copy on Amazon.

Performance Magazine has reported a remarkable 40% increase in downloads from 2023. Over the last decade, Performance Magazine has established itself as a reliable source for industry know-how, trends, and best practices in strategy, performance management, and data analytics. This milestone not only proves the publication’s long-standing dedication to providing high-quality information, but also demonstrates the growing demand for its insights among professionals worldwide.

In 2023, Performance Magazine rolled out editions centered on the public sector, data analytics, government, and sustainability. As always, the magazine featured industry leaders and top executives from major organizations, such as Eelco van der Enden of the Global Reporting Initiative and Madhur Mayank Sharma, Head of SAP’s AI Services & Accelerator team.

This year, Performance Magazine gave its readers back-to-back releases: the Employee Performance Edition and the Strategy Management Edition. The Employee Performance Edition discusses the role of diversity, equity, and inclusion (DEI) in talent management, democratizing strategy planning, implementing a hybrid performance management system, nurturing holistic performance management, and more. 

On the other hand, the Strategy Management Edition offers insights into practicing strategic leadership in disruptive times, empowering employees for effective change management, and ensuring data accuracy for informed decision-making. The next two editions of Performance Magazine for 2024 are about business excellence and the use of artificial intelligence (AI) in strategy and performance management.

Drawing on The KPI Institute’s (TKI) 20 years of experience in performance management, Performance Magazine provides its readers with prime resources, updates, interviews, case studies, expert recommendations, and global perspectives on strategy and performance management. Its first printed edition was launched in April 2015, with TKI’s CEO, Dr. Aurel Brudan, on the cover.

As the magazine gears up for its 10th anniversary next year, enjoy your free access to past editions of Performance Magazine on TKI Marketplace.

In recent years, the global labor market has faced a challenging mix of health crises, economic turbulence, and geopolitical uncertainties, with vulnerable populations most severely affected. In response, companies are taking on greater roles in supporting vulnerable groups while championing diversity, equity, and inclusion (DEI). The surge in companies adopting DEI programs underscores the growing recognition of DEI as a strategic imperative and a driver for improving work performance.

DEI is a framework that promotes fair treatment and equal opportunities for all employees across a spectrum of protected characteristics, including age, race, religion, gender, and more. The three components of DEI are deeply intertwined (see Figure 1). Each plays a role in establishing workplaces where all employees can thrive. They cannot be addressed as stand-alone criteria, requiring a collective approach to create a truly inclusive and equitable workplace.

The significant value and impact of DEI in various aspects of work make it a moral imperative and an essential strategic requirement that businesses must not underestimate or overlook.

For instance, the “2022 Global Inclusion and Diversity Transparency Report” by intelligent power management company Eaton emphasized the success of its Stretch Assignment Marketplace (SAM), where diverse teams of employees handled 86 business challenges across multiple areas. Employees can select projects that interest them, with up to six people per team allowed six months to finish each challenge. Notably, the company saw an 18% increase in the number of projects submitted compared to the previous year. One of Eaton’s notable achievements is its inclusion in Newsweek’s 2023 Top 100 Global Most Loved Workplaces® list and certification by Great Place to Work® in 2023.

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This is an excerpt from the cover story of Performance Magazine Issue No. 28 – Employee Performance Edition titled ”From good intentions to great results: developing initiatives and metrics for DEI success.” To read the full article, download a free digital copy of the magazine via TKI Marketplace or purchase a printed copy from Amazon.

What distinguishes a successful company in today’s business environment is its capacity to adapt, innovate, and strategically tackle emerging challenges and opportunities. With change being constant and disruption becoming the norm, organizations must equip themselves with the right knowledge and tools to stay ahead of the curve. This is where Performance Magazine’s back-to-back releases for the first quarter of 2024 come into play: the Employee Performance Edition and the Strategy Management Edition.

The Employee Performance Edition delves deep into redefining employee performance management in the modern workplace. At the heart of this edition lies the cover story, which discusses the role of diversity, equity, and inclusion (DEI) in talent management. It recognizes that equitable treatment and unbiased opportunities not only drive individual performance but also foster a culture of innovation and organizational excellence. Other key topics include democratizing strategy planning, optimizing employee engagement for effective strategy execution, implementing a hybrid performance management system, and nurturing holistic performance management. Download the digital copy from TKI Marketplace or purchase the printed edition on Amazon.

Complementing that focus on employee performance, the Strategy Management Edition offers insights into strategic leadership in disruptive times. Interventions aligned with executing accessible strategies, particularly those that support an adaptive organizational culture and address change resistance, can be found in the cover story. Readers will also learn how to incorporate diverse viewpoints into strategy implementation, empower employees for effective change management, and ensure data accuracy for informed decision-making. Drawing on global insights and innovative approaches to strategy planning and execution, this edition provides organizations with the principles and frameworks necessary to navigate uncertainty and seize opportunities for growth and success. Get the digital copy from TKI Marketplace or order the printed edition on Amazon.

With actionable insights, best practices, and global analyses from industry leaders and experts, Performance Magazine’s back-to-back releases for 2024 provide businesses and professionals with the information and insights they need to stay competitive, resilient, and future-ready. 

According to The KPI Institute’s State of Strategy Management Practice Global Report – 2023, 34% of professionals believe that ineffective change management is a major factor in strategic failure. As the world undergoes dramatic transformations and disruptions, underestimating impactful strategic leadership is no longer an option.

The latest issue of Performance Magazine – Print Edition reveals what lies beneath strategic success in disruptive times, from managing stakeholder engagement to adopting breakthrough technologies to cultivating strategic foresight. To navigate new paradigms of work, organizations delve deep, exploring various perspectives, scrutinizing data, and analyzing risks while taking into account the influence of culture and communication.

As emphasized by one of the experts interviewed in this edition, Jeroen Kraaijenbrink of Strategy Inc., executing a strategy requires organizations to consistently manage relevance, progress, and morale “so that the strategy remains up to date, implementation stays on track, and people remain on board.” Interventions aligned with this approach, particularly those that support an adaptive organizational culture and address change resistance, can be found in the cover story.

For those who want to dive deep into the intricate processes of organizational strategy, this special edition offers nuanced perspectives on planning, development, and execution, all woven with best practices, case analyses, and data-driven discussions. Specifically, readers will find the knowledge and tools necessary to incorporate diverse viewpoints into strategy implementation, empower employees for effective change management, and ensure data accuracy for informed decision-making. Moreover, readers can access a curated collection of multimedia resources tailored for professionals specializing in strategy.

Featuring contributions from expert voices representing diverse backgrounds, including the Netherlands, England, Hungary, Egypt, and Saudi Arabia, Performance Magazine’s Strategy Management Edition provides unparalleled insights into modern strategic management challenges. These experts not only offer their unique thoughts but also present actionable recommendations and solutions grounded in their specialized knowledge, extensive experiences, and notable achievements in the field.

Unlock the strategies for success in uncertain times with Performance Magazine Issue No. 29, 2024 – Strategy Management Edition. Grab a digital copy from TKI Marketplace or order the printed edition on Amazon.

Gone are the days when employee performance management simply meant annual reviews and rigid goal-setting processes. Today’s workplaces require a dynamic, agile approach that meets the diverse needs of employees. With remote work, the gig economy, and a focus on work-life balance and well-being, it is essential that leaders and employees hone their ability to demonstrate adaptability and operate within a tailored system that responds to the changing times.

With The KPI Insitute’s first release of the Performance Magazine – Print Edition in 2024, organizations can explore the newest advancements in employee performance management, discover how to harmonize individual objectives with organizational goals and use cutting-edge technologies to streamline relevant processes.

The cover story delves into the profound influence of diversity, equity, and inclusion (DEI) on performance assessment and talent management. DEI, which serves as a guiding framework advocating for equitable treatment and unbiased opportunities for all employees, is also recognized as key to better organizational performance and wider opportunities for innovation. 

Moreover, key topics shaping employee performance management were covered in the In-depth section, from democratizing strategy planning to optimizing employee engagement for effective strategy execution. The magazine also presents best practices for holistic performance management and implementing a hybrid performance management system.

Readers can access first-hand insights from top leaders of major organizations. One of them is Dr. Malika Viltz-Emerson, Senior Global Human Resource Leader at Microsoft, who discussed the advantages of involving employees in managing and improving their performance. 

Additionally, seasoned experts from The KPI Institute provided valuable insights regarding principles governing performance evaluation, the importance of employee experience in driving performance, and employee well-being and mental health.

Stay ahead of the game in the realm of employee performance management. Get a copy of the Performance Magazine Issue No. 28 – Employee Performance Edition. The magazine is available for digital download via the TKI Marketplace and a print copy can be purchased through Amazon.