June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The State / Federal Government sector includes the exercise of public policy or authority over a state or federal political unit. State public administration includes activities of a governmental nature, such as enactment and judicial interpretation of laws and their pursuant regulation, as well as the administration of programs based on public policy, through legislative activities, taxation, public safety and order, immigration services, foreign affairs and the administration of government programs and departments. KPIs are used to monitor the quality of state administration, through its interventions in the core social-economic areas mentioned above.

The Top 25 State Government KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the State Government industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the State Government industry of smartKPIs.com, based on their number of views in 2011. Out of more than 800 State Government KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 18, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Ports include all facilities and infrastructure necessary for the efficient and effective handling of passengers and cargo. KPIs focus on accommodation and transboarding of passengers, as well as cargo handling capacity. Indicators also cover cargo handling equipment efficiency and availability, freight access in port from land and container storage capabilities, vessels docking capacity and additional port infrastructure parameters. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Airports include all the facilities and the infrastructure necessary to operate the airline services and traffic. KPIs focus on airport infrastructure parameters such as landing and takeoff installation efficiency, aircraft maintenance quality and refueling, as well as accommodation for passengers and cargo capacity. The indicators also measure the airport activity, passenger transfers and boarding effectiveness, as well as traffic control and airport security. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Postal and Courier Services refer to postal and courier activities, such as pick-up, transport and delivery of letters and parcels under various arrangements. Local delivery and messenger services are also included. KPIs in Postal and Courier Services measure the efficiency in operations and customer satisfaction with delivery. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Call Center is the industry dealing with receiving and transmitting a large volume of requests or inquiries by telephone. The Inbound Call Center deals with calls initiated by the customer (inbound calls), while an Outbound Call Center refers to calls initiated from the organization to the customer (outbound calls). Indicators in this industry refer to performance aspects regarding call volumes, contact channels, handling customer requests, sales productivity or any other specific operations. (more…)

June 17, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Marine transport and shipping include the transport of passengers or freight over water, whether scheduled or not. It also includes the operation of towing or pushing boats, trips, cruises or sightseeing boats, ferries, water taxis. KPIs focus on all transportation operations (embarking, billing, transfer, debarking).

The Top 25 Shipping KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Shipping function. The methodology used to conduct the research consisted of ranking the KPI examples published in the Shipping industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 230 Shipping KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analyzed in detail in this report.

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June 14, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Hospitals refer to healthcare institutions for both inpatients and outpatients, providing treatment by specialized personnel. KPIs in this area monitor the administration and management activities of hospitals. They complement the indicators for medical practice, by measuring the bed related – inpatient care, the surgical treatment and the discharge procedure performance.

The Top 25 Hospitals KPIs of 2011-2012 report compiles the most popular 25 KPIs for the Hospitals industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Hospitals industry section of smartKPIs.com, based on their number of views in 2011. Out of the more than 1070 Hospitals KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

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June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

The Healthcare industry includes prevention services, medical diagnosis or treatment for an illness, provided by trained medical professionals in healthcare facilities, to both humans and animals. KPIs refer to the availability, efficiency and quality of healthcare services for patients.

The Top 25 Healthcare KPIs of 2011-2012 report compiles the most popular 25 KPIs used by the Healthcare industry. The methodology used to conduct the research consisted of ranking the KPI examples published in the Healthcare industry of smartKPIs.com, based on their number of views in 2011. Out of the more than 1445 Healthcare KPIs available on smartKPIs.com, the 25 most viewed by the members and visitors of smartKPIs.com were selected and analysed in detail in this report.

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June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Forestry and Logging includes the production of round wood for the forest-based manufacturing industries as well as the extraction and gathering of wild growing non-wood forest products. Besides the production of timber, forestry activities result in products that undergo little processing, such as fire wood, charcoal, wood chips and round wood used in an unprocessed form (e.g. pit-props, pulpwood). These activities can be carried out in natural or planted forests. KPIs measure efficiency and diversity of the forestry activities. (more…)

June 13, 2013, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report in its 2011-2012 edition of its popular Top 25 series of reports. The series is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Retailing consists of the sale of goods or merchandise directly to end consumers. A retailer purchases goods or products in large quantities from manufacturers and then sells smaller quantities to the consumer. They are an important part of the supply chain integrated system. Retailing can be done in either fixed locations like stores, markets or door-to-door. KPIs focus on measuring the volume of sales, turnover and efficiency in organizing the retail store operations. (more…)