The Business Development SEA team is the recipient of the Team of the Quarter award, having demonstrated excellence and commitment to bring in extraordinary results during the second quarter of 2021.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

As business development specialists, the awardees are constantly identifying opportunities for business growth, developing strategies, and nurturing client relationships.

Let’s get to know the team better.

What was the biggest accomplishment of your team this quarter?

Khesviny Vijayan Pillay: The senior members of our team have achieved more than our target during Q2, boosting the revenue of the company. What that also means to our team is we have colleagues who always share their ideas and experience on sales, encourage us to improve our communication skills, and teach us about creating business plans. They are very supportive as bearers of positivity in our team.

Kellen Adevia: Despite the distance and the pandemic, we remain united as a team. We make sure that not even one from our team is left behind. We learn and grow together as we conduct our sales activities. 

What do you like most about your team?

Khesviny: We value and appreciate each other’s contribution whether we are doing research or making plans. Each member of the team does their fair share of workload and fully understands what their responsibilities are and where they fit in. Our team’s members are more productive when they are given support and access to the necessary resources. Our manager is a good and perfect leader to us. With her help, we are able to improve our relationships with our colleagues to reduce conflicts and build a more positive environment.

Thalia Amnesti Simanjutak: My colleagues are always giving useful insights and ready to help me since I am new in the team. They  create a safe space for us to give our opinions and cheer for members who are reaching milestones and sealing achievements. As a team, we encourage each other to continue growing and to perform at their best at all times.

Kellen: I really appreciate the supportive culture of the team. Despite all our differences and personal goals, the team manages to work together, be there for each other, and reach for success as one.

Nurulain Zainal: My team is creative, enthusiastic, and unique.

Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

Khesviny: Whenever I face challenges in getting leads, my team is always there to guide me. They motivate me and show me how to improve my communication skills and overall methodology. As our team tries to engage the SEA market, we make sure we have a proper plan for exploring new opportunities. 

Thalia: I can’t say that I’ve learned our team’s activities and objectives overnight. It took me a while to even close my first registration. Luckily, I belong to a team that never hesitates to share their knowledge, insights, and time. Now, we are in Q3, and I look forward to contributing more to the team and the company.

Kellen: Personally, I find adapting to my new work as my biggest challenge. But my team has been very encouraging and resourceful when it comes to guiding me since day one. I can always turn to them for advice and insights. Adjusting to my role also becomes easier because in our team,  everyone is welcome to express their opinions and ideas. It also helps that my manager demonstrates good leadership skills. 

Nurulain: We managed to get through another lockdown. We make sure our team is achieving progress and supporting each other. With this, we are able to improve our own sales activities while learning together. 

For more information on The KPI Institute’s products and services, contact Sasikala Annamalai, Head of Business Development SEA, via [email protected] or +60 12 591 1366 and +60 16 660 5117.

The KPI Institute gave the Employee of the Month award to Nurulain Zainal for her outstanding performance in July 2021.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Nurulain is a business development specialist and a part of the Business Development SEA team. Her job involves planning, developing, and executing the sales campaigns of the product and services of TKI. She identifies opportunities for campaigns, services, and distribution channels that will lead to more sales.

Nurulain’s work ethic and involvement in the team’s projects are admirable, according to Sasikala Annamalai, Head of Business Development SEA.

“Her sales results were very impressive, especially this quarter of the year. She is dedicated to the task assigned to her and is always volunteering. She also likes supporting other team members,” Sasikala said.

Let’s discover what makes Nurulain, or Ain, special to her team.

What does receiving the Employee of the Month award mean to you?

Ain: I feel very honored, grateful, and appreciated. With the award, I am motivated to do my job better. The company’s excellent support system despite the pandemic also encourages me to gain more personal achievements.

What’s your favorite accomplishment so far at TKI?

Ain: My team won the Team of the Quarter.

When you’re faced with a challenge at work, how do you find a solution?

Ain: Being with a supportive, encouraging, cooperative, and creative team is highly valuable. Hence, whenever I have difficulties or am in very much need of assistance regardless of the situation, my team is always there to assist me. Each of them has his/her unique approach in supporting me. My manager, Sasikala Annamalai, helps me with overcoming challenges. We also have a highly dedicated consultant, Andreea Minelli, who has been guiding us since the beginning, especially in the technical aspects of our work.

Reflecting on her career, Ain said that she values creativity in dealing with any situation and believes that one should be willing to listen to the opinions of others.

One of the best things she has learned so far is to never stop learning.

Because for her, “there’s always something new to learn.”

If you’re interested to know how The KPI Institute helps professionals perform better and drives growth for businesses, explore the TKI Marketplace. You may also reach out to Sasikala Annamalai, Head of Business Development SEA, via [email protected] or  +60 12 591 1366 and +60 16 660 5117.

From shifting business priorities to emerging tech trends, uncertainties penetrate organizations and economies of all sizes. This is why building adaptable strategies is at the core of the The KPI Institute’s Certified Strategy and Business Planning Professional (C-SBP) Live Online training course.

“Nowadays, businesses are appreciating more and more the need to do a full analysis of developing the right strategy that can drive their growth to the future,” Malek Ghazo, TKI’s strategy management consultant and C-SBP course facilitator, said.

Malek is an experienced excellence specialist who has developed a comprehensive knowledge of customer service frameworks. He has trained 600 Jordanian governmental sector employees on running benchmarking projects according to the full cycle of benchmarking to achieve excellence in their processes and outstanding results.

In the C-SBP Live Online session, Malek teaches professionals how to design an organizational, operational, or departmental strategy from the ground up. He shows how to implement internal and external environment scanning and provides insights on innovative solutions to strategy planning dilemmas.

“The most common question I get is how they can cascade their strategy across their organization and make sure that all levels in the organization are fully aligned towards a clear direction,” Malek said.

Course participants will learn about key strategy planning concepts and use strategy planning tools that will allow them to revisit and update their respective strategies. They will also discover the best practices in the field to help them achieve their desired outcomes for their organizations.

If you’re up for the challenge, it is time to supercharge your core capabilities and make your strategy future-ready.

Secure your slot for the Certified Strategy and Business Planning Professional (C-SBP) Live Online training course today. For inquiries, email Teodora Gorski, Managing Director MENA, at [email protected] or call +971 55 787 6427.

The Research Division of The KPI Institute (TKI) has been named the Team of the Quarter for its exemplary performance in the first quarter of 2021.

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Composed of subject matter experts and business research analysts, the Research Division ensures that the company’s courses are calibrated according to industry trends and demands. With their knowledge, skills, and leadership, TKI’s comprehensive KPI database continues to provide up-to-date and innovative content in order to help businesses measure their success.

“We are the BRAINs, the core team, which develops the company’s products and services,” says Cristina Mihăiloaie, Business Unit Manager of the Research Division. The team is responsible for producing quantitative and qualitative research and publications on performance management and performance measurement systems.

How are they able to accomplish those things?

Let’s find out from some of the team’s members.

What are a few perks that make working in your team a great experience?

Cristina: Openness, honesty, and support allow us to make sure that at the end of the day, our output meets clients’ expectations.

Human Hardy: We are able to learn and acquire new sets of knowledge and skills in many industrial topics.

Aida Manea: I would say the feeling that you are being listened to and that you are also listening. The amazing thing that results from this is anyone can come up with ideas, and if they are good, they will be recognized and applied.

What advice would you give other teams in order for them to achieve the same success you now enjoy?

Daniela Vuta: Focus on individual study and continuous learning but also encouragement, collaboration, and feedback sharing among team members.

Silvana Badita: When dealing with difficult tasks, collaborating and communicating with team members can help you find the best solutions to your problem.

Aida: Step out of your comfort zone a little every day. Stay focused and strive for the best version of yourself.

Cristina: It does not matter how many times or how bad you fail. What matters is how you get out of tough situations as a team. It can break you and make you secretly hate each other, or it can contribute to learning and building trust among people.

Teamwork requires shared knowledge and work experiences. What would you say is the main thing you have learned as part of your team?

Silvana: You need to work together towards a shared goal. This way, you can improve productivity and bring better business results.

Agnes Ilyes: We can improve ourselves faster if we are helping, not competing, with each other.

Human: The importance of brainstorming. Ask whatever you need to ask, and you’ll be surprised by the knowledge and perspective that your colleagues have.

Cristina: It is not about what you as an individual knows that matters in a team, but what you can bring to complete the team. You may be very good at many things, but the team may require from your role just one skill. You need to deliver what is needed and in the format it is needed.

For more information on TKI’s research reports, publications, and consulting services, get in touch with Cristina Mihăiloaie, Business Unit Manager – Research Division: [email protected] | +61 (390) 282 223 | +40 (749) 424 517.

The KPI Institute (TKI) marks its 17th year of research on KPI best practices, with 21,264 KPIs documented on smartkpis.com to date. Smartkpis.com functions as an online KPI library built with performance cycle solutions and designed for professionals and public and private organizations who want to monitor the performance of key result areas of their business activities.

The KPI Database, a result of ongoing research activity managed by experienced performance measurement analysts, covers 25 industries and 16 functional areas, such as accounting, finance, CSR, human resources, portfolio and project management, sales, and supply chain.

More than 84,000 subscribers now enjoy access to a wide range of KPI examples that they can apply to their business environment, the global level, and even personal contexts, such as productivity and work-life balance. 

Members can find relevant KPI examples for their context, use them to design their own template, and get advice from experts about performance measurement.

They can also explore TKI’s Research Library, which virtually houses hundreds of resources and publications on performance-related research. 

Some of them are The KPI Dictionary series, which features definitions and calculation formula for more than 8,000 KPIs, and the Top KPI Reports series, which records the most popular KPIs used in different industries along with insights from TKI’s research analysts.

To those who would like to develop and upgrade their performance management architecture, TKI offers Toolkits consisting of pre-populated templates and examples to guide organizations in the process.

Apart from generating research reports, TKI remains committed to equipping professionals and organizations with the necessary skills in addressing KPI measurement challenges. Through the Certified KPI Professional program, they can achieve international recognition in the field of performance measurement, provide value for their business, and join esteemed peers in the Certified KPI Professionals Community.

Some of the organizations that have used TKI’s services are Accenture, Microsoft, PWC, BMW, Pepsico, Samsung, Emirates, IBM, Hilton Worldwide, and Petronas. Join the growing list of clients by choosing the subscription plan that suits your needs.

For inquiries, contact Cristina Mihăiloaie, Business Unit Manager – Research Division:  [email protected], +61 (390) 282 223 or +40 (749) 424 517.

The KPI Institute will continue to deliver its Live Online Certified KPI Professional Course in September and October 2021. The course comes with its usual mix of technical topics, skill-building sessions, and best practices based on over 15 years of research in the field of key performance indicators (KPIs) and trends in the real business landscape.

Participants will learn how to differentiate between objectives, KPIs, and initiatives and apply strategies to KPI selection in different contexts. TKI’s seasoned facilitators will demonstrate the use of benchmarking in target setting and the ins and outs of KPI activation and the data gathering process. 

Accredited by the CPD Standards Office, a Continuing Professional Development global assessor, the 40-hour learning experience features pre-course requirements, live online sessions, and a three-hour individual learning map. It will conclude with a one-hour certification exam along with after-course requirements. 

Taking the course means obtaining 40 CPD credits that can be included in your CPD records for your professional body, institute, regulator, or employer. 

In addition, attendees will become a part of the international Certified KPI Professionals Community and enjoy access to relevant performance data and more than 10 templates utilized in working with KPIs.

The Live Online KPI Professional Course will be delivered in English, Arabic, French, and Spanish. Register now and take advantage of the special fee. Fill out the application form for the course via this link. 

For inquiries, email Teodora Gorski, Managing Director MENA, at [email protected] or call +971 55 787 6427.