Between the 24^th and 28^th of November, our Management Consultant, Raluca Vintila, was engaged in a 5-day training project in Doha, Qatar. It was the first open training course organized in Qatar, and we were delighted at the opportunity of engaging with this enthusiastic group of professionals and practitioners.

The training course was particularly interesting, given the attendees’ diverse backgrounds, ranging from real estate and finance, to manufacturing and healthcare. Diversity at its best! Therefore, we were able to learn from a variety of environments about how to apply performance measurement principles and best practices.

The project, supported by Vision Strategy Management Consulting – VSMC, combined 2 programs into a single learning experience: the Certified KPI Professional (3 days) and the Certified KPI Practitioner (2 days).

Course Journal

The Certified KPI Professional (day 1 – 3)

The first 3 days were dedicated to setting up a common foundation in working with KPIs, as well as having an aligned understanding of the associated concepts and basic practices.

Generally speaking, the group had a bit of experience in working with such systems, as some participants were already operating a Performance Management System based on KPIs, while others didn’t even have a system in place yet.

Therefore, an opportunity arose, to both learn how to set up a system from scratch and identify possible system enhancements.

The Certified KPI Practitioner (day 4 and 5)

Given that the foundation built in the first 3 days, with the help of VSMC, included a wide range of examples, from a variety of functional areas and industries, which brought all the pieces together, we focused on a single case study.

This was used to provide context in applying all the fresh learning takeaways of the professional training course, in a practical fashion, because that’s what practitioners do – they gain knowledge and make the most out of it by applying it.

Why, you may ask yourselves? Well, to be at peak informational performance, so that when everyone returns to their organizations, they are equipped not only with newfound knowledge, but also a practical sense of how to implement it.

Moreover, while our course should have ended at this stage, we decided to top off the learning experience by simulating a performance review meeting. The purpose was to showcase the managerial side of KPIs, as oftentimes they only get associated with measurement, calculations and technicalities.

Overall, it’s been an enchanting and enriching experience, due to the attendees’ high level of involvement into all of the exercises, case studies and role plays.

Special thanks to VSMC, for enabling our vision to become a reality – empowering the world, in order to achieve performance excellence!

Between the 16^th – 20^th of June, 2019, Alina Miertoiu, Senior Consultant for The KPI Institute, facilitated the Certified KPI Professional and Practitioner customized training course in Riyadh, Saudi Arabia, for one of the biggest medical services providers in the area.

All the participants who joined the learning experience were part of the Laboratory, but they came from different divisions, such as Toxicology, Blood Bank, Clinical Chemistry, Molecular Genetics, Hematology or Immunology.

Among the main expectations from the course, participants listed:

• How the select the right KPIs;
• How to align different organizational levels;
• What is the Performance Management Framework;
• How to set realistic yet challenging targets;
• What are the main tools needed to monitor performance?

Course journal

Even though there is a lot of information on KPIs and a lot of resources, the is still a lack of complete understanding on the matter, with many bad practices implemented and hardwired into organizations.

The C-KPIPP course is designed to provide the attendee with both theoretical and practical knowledge on the performance management architecture, focused most specifically on the performance measurement component.

Day I

During the first day, attendees were introduced to several concepts and tools related to KPIs and a robust Performance Management system, comparing them with the current performance management system implemented within the Lab. The benefits of such a system and types of KPIs were also discussed.

It was the most theoretical part of the course, although each topic was complemented by exercises. Overall, the group was very involved and interested in the topic, so we had a lot of open discussions and many, many questions.

Day II

One of the most challenging and practical days of the course, the second day focuses on KPI selection and alignment. Understanding the process, tools and techniques used for setting correct KPIs and the alignment approaches was the main objective of the day.

All of the attendees worked in groups and we started to integrate their examples into the exercise, in order to make it easier to grasp the theory.

Day III

During the third day, we had several exercises concerning KPI Documentation, Target-Setting and Data collection and Visualization, with the main learning tool used being debriefing.

Participants found the target-setting session extremely relevant, which was also a main topic they wanted to address, as well as data visualization.

Day IV and V

The last two days, which were part of the Certified KPI Practitioner course, were focused only on exercises, designed to make the knowledge acquired in the first 3 days stick and help participants become more accustomed to the tools and techniques learnt up to that point.

The exercises were customized for their organizational context and had as a starting point their current Objectives and KPIs.

The course blended in tools, templates, case studies and stimulating exercises in order to ensure a smooth learning experience. Participants acknowledged that the course changed their view on performance management and are committed to updating their current framework.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified OKRs Professional
• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at [email protected].

The Certified KPI Professional & Practitioner Training Courses in Dubai were part of a series of certification courses dedicated to rigorous usage of KPIs in practice. These courses were organized in 2013 at a global level in 13 cities from 5 continents, by The KPI Institute.

Coordinated by Aurel Brudan, CEO of The KPI Institute, these courses were held at Kempinski Hotel in Dubai, United Arab Emirates, between the 15^th and 19^th and the 22^th and 26^th of December.

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The Certified KPI Professional Training Course in Brussels was part of a series of certification courses dedicated to rigorous usage of KPIs in practice, organized in 2013 at a global level in 13 cities from 5 continents, by The KPI Institute.

Facilitated by Adrian Brudan, Director of Research Programs of The KPI Institute, this course took place at The Dominican Hotel in Brussels, Belgium, between the 14^th and 16^th of October 2013.

(more…)

The Certified KPI Professional and Practitioner Training Course in Dubai was part of a series of certification courses dedicated to rigorous usage of KPI in practice. The course was organized in 2013 at a global level in 13 cities from 5 continents, by The KPI Institute.

Coordinated by Aurel Brudan, CEO of The KPI Institute, this course was held at Kempinski Hotel in Dubai, United Arab Emirates, between the 6^th and 10^th of October 2013.

(more…)