As 2024 comes to an end, we encouraged The KPI Institute (TKI) employees to reflect on the lessons they have learned and the goals they aim to achieve in 2025, celebrating progress and preparing for a brighter year ahead.

In this article, we feature some of the responses from our dedicated employees as they share their reflections on the year that was and the goals they are setting for the future. May their insights serve as a reminder that, no matter the obstacles, collective strength, creativity, and determination will shape a better tomorrow.

 

 

Daniela Vuta

Head of Publications

 

 

1. What is one skill you developed or improved this year that you’ll carry into the new year?

I consider communication to be one of the most essential skills for a leader. No matter how much one studies this field, there is always room for improvement and refinement. This year, I have concentrated on enhancing my leadership communication skills by cultivating balanced empathy, practicing active listening, demonstrating assertiveness, and effectively resolving conflicts.

2. What strategies or habits helped you overcome challenges this year?

The year 2024 brought its fair share of challenges, which our team successfully overcame. As a leader, I embraced full responsibility and commitment, particularly when external factors disrupted the team. Key elements in supporting our success included effective planning, meticulous attention to detail, and maintaining a comprehensive vision of our operations. 

3. What’s your professional new year’s resolution for 2025?

My aspiration for 2025 is to fully refine and elevate my leadership abilities, with these efforts clearly reflected in the accomplishments of the team I lead. This includes achieving strategic objectives, successfully executing planned initiatives, and, most importantly, making a meaningful and active contribution to the professional growth of each team member.

 

 

Cristina – Elena Craciun

Strategy and Performance Specialist

 

1. What is one skill you developed or improved this year that you’ll carry into the new year?

It’s been a year of constant changes, challenges, and joyful successes. Returning from maternity leave and adding work changes has proven this year to be the year of adaptability.  Today, I am proud to say I am aware of, and I not only accept but cherish changes.

2. What strategies or habits helped you overcome challenges this year?

My best strategy, which I’ve used for years, is not getting stuck. I accept things as they come and move on embracing the future. A good habit I’ve tried to nurture is seeing the good in everything before speaking my mind. Dull, I know, but it is a good exercise connecting mind and heart for a purpose that benefits everyone.

3. What’s your professional new year’s resolution for 2025?

Well, I do wish for a better version of me. Until now, I have wanted to develop knowledge in at least two new subjects and learn new skills in already-known areas. Last, but not least, I aim to improve my online communication skills.

 

 

Len Cristobal

Chief Editor

 

 

1. What is one skill you developed or improved this year that you’ll carry into the new year?

I’ve become more familiar with the basics of data visualization and analysis through the Certified Data Visualization Professional and Certified Data Analysis courses of The KPI Institute. I hope to further apply what I’ve learned, along with insights from external sources, in content development for Performance Magazine and TKI’s platforms and areas where data-driven decisions can help improve performance, streamline processes, and support strategic planning.

2. What strategies or habits helped you overcome challenges this year?

Being more flexible and maintaining open communication. Flexibility helped me adapt quickly when things changed. Open communication kept me aligned with my team and others. By discussing challenges and working together on solutions, we stayed focused and kept moving forward.

3. What’s your professional new year’s resolution for 2025?

Nothing specific comes to mind yet, but for now, approach your work with purpose and positivity, while maintaining openness and discipline.

 

 

Frichette Ann Talania

Junior Business Research Analyst

 

 

1. What is one skill you developed or improved this year that you’ll carry into the new year?

This year, I focused on improving my research skills, particularly in the areas of employee performance, evaluation, and benchmarking—fields that were initially unfamiliar to me.

2. What strategies or habits helped you overcome challenges this year?

I faced the challenge of adapting to new research fields, areas I wasn’t initially familiar with. I made time to learn continuously, whether by reading whatever I could find online or attending meetings with my senior or manager. I also leaned on my senior and other teammates for feedback and collaboration, which gave me new perspectives and helped me improve quickly. Lastly, breaking tasks into smaller, manageable pieces kept me from feeling overwhelmed.

3. What’s your professional new year’s resolution for 2025?

My professional new year’s resolution for 2025 is definitely to be able to work on tasks independently, without needing help from seniors. I don’t aim for a promotion anytime soon, but I want to ensure I fulfill my duties and exceed the expectations of my manager and seniors. Additionally, being able to contribute to other tasks and teams would be great.

 

 

Maryan Hamadeh 

Jr Training Specialist 

 

 

1. What is one skill you developed or improved this year that you’ll carry into the new year?

Besides taking the Certified Training Professional course this year, I have made a great improvement in prioritizing and organizing tasks, working under pressure, and communicating with colleagues. Moreover, my shift to the new position made me more involved in the Instructional Design work instead of merely translating course materials.

2. What strategies or habits helped you overcome challenges this year?

Taking notes, making to-do lists, and using Asana more often has helped me a lot. Furthermore, when working on urgent tasks that have a short deadline, I try to find solutions to organize and submit the tasks on time instead of stressing about the situation.

3. What’s your professional new year’s resolution for 2025?

I currently don’t have resolutions for 2025 as this year has been stressful for me, but I do wish that I keep working at the same pace and try to grow in the company.

Uncertainty may continue to be a part of our journey as we step into 2025. But one thing remains clear: TKI is here to assist and support you through whatever challenges lie ahead. Together, let’s embrace change, navigate challenges, and continue to move forward with a shared commitment to excellence and growth. 

Stay connected with TKI for updates, insights, and support throughout the year by following The KPI Institute on LinkedIn. Join the conversation, engage with our community, and be part of the journey!

Editor’s Note: This is a continuation of the first year-in-review article we published, A year-in-review: a look back on 2022. 

A new chapter has finally unfolded. The new year is about going forward, opening new doors, and accepting the journey that is about to begin. Starting something new is always challenging, as uncertainty and unfamiliarity sound terrifying. But beginnings are most powerful as they feel fresh and light. Moreover, you have the chance to set new and higher goals that can serve as your guide through the new year, whether professionally or personally.

We asked some of our colleagues in The KPI Institute (TKI) Ecosystem to highlight their objectives in the year 2023 that you may find inspiration from, as well as their proudest achievements in 2022 that can serve as motivation to do better in the new year.

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Iulia Tutulan

Senior Customer Engagement Specialist

Support

 

1. What project or task you accomplished this year that you are most proud of and why?

2022 was an amazing year for me, not necessarily only in terms of results but in terms of consolidating the processes of learning and maturing my skills. I am proud of my team, and I am proud of my accomplishments and the projects delivered. I am proud that I managed to sign many contracts and delivered many successful projects, which lead to many certified professionals, who now have the chance to evolve in their careers.

I am grateful to be part of a team that supports each other in growth, and I am positive that all of our great results reside also in the power of our team.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

For 2023, I am expecting to focus more on developing my skills, designing my career path, and deciding on what my focus in my career should be. Even though I feel I could never give up sales and customer interaction, I also feel that I enjoy working with companies in developing their workforce. Thus, I plan to start my Ph.D. and focus more on the academic part. My personal life will bring new challenges that will need my attention. My family is growing, so 2023 will be an amazing year for me with happy moments and challenges in my personal and professional life.

 

Bori Pentek

Head of Operations

ILMS 

 

1. What project or task you accomplished this year that you are most proud of and why?

The accomplishment I am most proud of this year is setting the work processes in the Research and Instructional Design team.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In my career, I prioritize reaching the production targets Aurel Brudan, CEO of TKI, requested from ILMS and instilling a culture of continuous improvement.

In my personal life, I only have two objectives: to be more mindful and more compassionate.

 

Cynthia Claudia

Assistant Editor

Publishing

 

1. What project or task you accomplished this year that you are most proud of and why?

As our team’s objective is to generate standard documents for each LMSL’s elements, I am proud to be the first editor who proposed the workflow or process of working on a Standard Document. One of the main processes involves constant collaboration with the Research team that generates the materials. We will keep improving the workflow as we move forward with generating more documents in the future.

A Standard Document refers to a document that collates available research on a subject matter including requirements, rules, guidelines, and characteristics. These documents serve as companions to learning merchandise produced by the LMSL Labs.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

I am looking forward to how the Publishing team will grow next year. When the team grows, it is inevitable that there will be new responsibilities and challenges, as new working and communication processes will be introduced. However, I am seeing these challenges as opportunities to develop myself.

My personal goal for next year is to be able to thrive in my current role, as well as develop and utilize my potential to achieve the company’s objectives. I am also looking forward to helping the growing Publishing team achieve our shared goals.

 

PRAMOD N S

Instructional Designer

AMSI

 

1. What project or task you accomplished this year that you are most proud of and why?

The Digital Marketing Course modules development and review are the ones I am proud of. In this project, I got insights into digital marketing, and it gave me an opportunity to see the modules from the learner’s perspective.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In the next year, I want to upgrade my skills in Instructional Design so I can contribute more towards the success of my team.

 

Irene Kaldas

Marketing Consultant

Head of Marketing Center in AMSI, and Internal Consultant for other TKI’s entities

 

1. What project or task you accomplished this year that you are most proud of and why?

I initiated and created a digital marketing program that leverages different, top-of-mind digital marketing domains and current and emerging digital marketing concepts and tools.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

I have always chosen work experiences that not only enhance my skills but also broaden my horizon in unconventional ways. As a Marketing Consultant and mentor for thousands of learners in the technology field, I believe getting the chance where those experiences can be invested became my ultimate goal. Whatever I aim to achieve, either on a professional or personal level, I always try to appreciate every new learning experience and enjoy the process while working toward my goals.

 

Bayu Mahdhani

Web Developer

Biodigy

 

1. What project or task you accomplished this year that you are most proud of and why?

Working on Power BI features from the signature module and salary comparison is what I am the proudest of this year as they needed in-depth research before doing them.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In 2023, I am looking forward to more new technology implementation and more opportunities to learn and develop my skill.

 

Doina Popovici

Partnerships Manager and Consultant

Research division

 

1. What project or task you accomplished this year that you are most proud of and why?

Here are my top three accomplishments which I am most proud of:

1. Being able to validate the first live online C-KPI course in Spanish, organized directly by TKI and not through partners
2. Creating a sales pipeline with leads coming from own research and prospecting efforts as well as being able to send a couple of in-house proposals and one audit service
3. Signing two Reseller Partners and a few more companies in the current negotiation for signing

 

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

I set my objectives in 2023 to establish a consultancy project, sign a Training Partner, and target an audience from new countries to attend our programs. Moreover, I want to lead several open and in-house courses through partners and personal efforts.

 

Abdallah Diab

Research Analyst

ILMS

 

1. What project or task you accomplished this year that you are most proud of and why?

A monthly report and performance tracker that monitors the work of an individual is one of my accomplishments this year of which I am most proud. I created the tracker in a standard way that is applicable to a diverse set of tasks conducted by the research team.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

Upskilling myself and experimenting in multiple domains to gain more confidence in my career path, perhaps along the lines of project management and performance improvement. These are my main objectives in the coming year.

 

Claudia Istratii

Senior Customer Engagement Specialist

Support Division

 

1. What project or task you accomplished this year that you are most proud of and why?

2022 was a year of many projects, tasks, and accomplishments. But something that deserves to be mentioned is the fact that I am part of a great customer engagement team that always focuses on customer experience. This year, I have managed to bring many ideas for sales strategy improvement and innovation, and I was happy to see them in practice. 

For me, it is very important to assist our customers as I would wish to be treated to have a positive experience. What helped me maximize my knowledge of customer satisfaction and experience was the Certified Customer Service Performance Professional course I attended.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

On a professional level, in 2023, I would love to make some steps forward to becoming a trainer for the Certified Customer Service Performance Professional course. I would like to inspire every professional interested in customer service to develop their performance management skills.

On a personal level, I would love to travel more and see new places around the world, learn the Arabic language, and spend quality time with my family.

Even if 2021 wanes, the new year means you are bound for a fresh start. Whether you want to get promoted, learn new tools, or gain an in-demand skill, this is the perfect time to map out your route for the next 12 months.

The minimal access to offices and the challenges of the Zoom era shouldn’t stop you from seeking career growth and opportunities. If there’s one good thing that the pandemic gave us, it’s more time to look at ourselves and reflect on the paths we want to take.

We asked our colleagues at The KPI Institute about their plans for 2022. Hear everything straight from them and get ready to be inspired.

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“I realized that I find consultancy projects more appealing to me. I’m able to learn more and develop myself as a professional. When doing research and consultancy projects, I have the chance to apply concepts in real life. It also involves communication with the client, an aspect of the project that I find challenging and exciting at the same time.

Aida Manea | Business Research Analyst, TKI Research 

 

“In 2022, I look forward to investing more time and effort in my skills. There were training opportunities I neglected to embrace, and I am not very happy about it.”

“I hope I will be able to work on research projects that involve data analysis and recommendations as well new courses. I would also like to learn new skills especially management skills.”

Mai Ismail | Business Research Analyst, AMSI

 

 

“I would like to make the blended delivery of the Strategy and Business Planning Professional Certification happen. It may be related to me upskilling in terms of using industry-standard software, like Articulate Storyline or Captivate, to add more personality, animated people, and elements to the recorded theory part of the course.”

Roxanne Mercado | Head of Instructional Design

 

Daniela Vuta | Senior Business Research Analyst, TKI Research

 

“I look forward to integrating my efforts with TKI into empowering words to achieve performance excellence. My plans are to develop the HR Maturity Model, Marketing and other functional maturity models, and the enterprise maturity model. I also want to play a role in sensitizing and at the same time explore the learning concepts of Industry 4.0 and Web 3.0. The question is, how can these futuristic concepts be integrated with business excellence in 2022 and 2023?”

Manoj Dubey | Internal Consultant, AMSI

 

“I want to excel in Power BI by the end of 2022 and see myself as a better value addition to TKI’s growth.”

Sirisha Kodukulla | Business Research Analyst, TKI Research

 

“I want to work toward signing my first consulting project to support the consulting division.”

 

“I would like to learn more about digital marketing and content writing and to achieve new certifications, such as the Certified OKR Professional and the Certified Performance Management Professional and Practitioner.”