Back between the 15^th – 17^th of April, earlier this year, Andrea Minelli, Management Consultant for The KPI Institute, in partnership with Bliss Business Academy, facilitated the first ever edition of our worldwide renowned course – The Certified KPI Professional, in French, in Cameroon’s economical capital, Douala.

Bliss Business Academy is a Multi-Disciplinary Consulting and Training firm, whose primary objectives is that of providing and disseminating HR best practices for Cameroon and Central Africa-based organizations.

Thanks to Bliss Business Academy’s visibility as a leading training and advisory services provider in Cameroon, the French-speaking course received widespread interest from Cameroonian professionals, mostly from top-ranking representatives of the leading companies operating in the country.

The Certified KPI Professional – C-KPI for short, brought to Cameroon a whole new series of insights and best practices from the field, specifically how businesses can and should look to optimize their operations and management procedures.

“The course is hands-on practice and it allows us to find performance mistakes that we often do when we manage our departments or teams in terms of setting objective, KPIs but above all setting up expectations of performance results” – Mokala Yannick Stephane, Surgeon-Dentiste, Dental Cabinet MyDentist 

During the 3-day learning experience, participants mastered the following crucial concepts, through practical, customized exercises and case studies:

• What is a Performance Management Framework and how to bring it to life;
• How to implement best practices associated with the selection of relevant KPIs;
• How to set realistic, yet challenging targets;
• Ensuring the creation of a sound performance framework, supporting a performance-oriented culture.

“The C-KPI Professional is a comprehensive learning experience that allows to clearly understand and better manage the world of KPIs, and no matter the degree of maturity of your organization, you will certainly upgrade your performance measurement skills” – Belinda Ngounou, HR Supervisor, Bliss Business Academy.

The course had 15 attendees, mostly HR Managers, Finance Directors, QHSE Engineers, Customer Management Managers, from some of the biggest companies in Cameroon, with diverse industry backgrounds, from training and education, to banking and logistics.

Course Journal

This first edition of the Certified KPI Professional in Cameroon provided a solid theoretical and hands-on-practice foundation on how to optimize all the tools that are part of the performance management system.

Day I

During the first day, participants were introduced to a series of exercises associated with standard elements of performance management such as KPIs, milestones & value statements, and assessed how to build a Performance Management Framework Architecture and ensure good governance.

Day II

The second day was dedicated to practical training, aimed towards one of the most important phases of implementing a Performance Management System, which is the selection and alignment of KPIs and strategic objectives, among the numerous organizational layers.

Understanding the behind-the-scenes of the KPI selection process was a great source of discussion among attendees.

Day III

During the final day of the learning experience, by making use of customized exercises, attendees managed to fully grasp the process of documenting a KPI, setting up realistic, yet challenging targets and ensuring they possess a robust data collection process.

As a call to action, participants listed down the main takeaways from this learning experience, with the objective of implementing them in their own organizational contexts.

“The attended course, provided great added-value, allowing to better understand and manage the performance management framework, implementing best practices on how to improve overall productivity” – Mohamadou Aminou Bachirou, QHSE Manager, AMT Cameroon.

Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey.

Take this course for example. The top 3 Key Business Benefits it brings for an organization are as follows:

• Improve the performance of your company, by practicing a sound framework for KPI measurement;
• Obtain better business results, by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs, by optimizing the data collection process.

If you are interested in measuring & improving the performance of your company, be sure to check out The KPI Institute or Bliss Business Academy ’s website from time to time, for more details on upcoming French-speaking performance measurement and management courses.

If you would like to inquire about or register for our upcoming courses, or request further information regarding in-house training courses, please contact the following:

• Benjamin K. Nwall, CEO Bliss Academy Cameroon, e-mail: [email protected] or phone number: + 237 233426994;
• Carmen Boboc, Partnership Manager at [email protected] or phone number + 61 390 282 223;
• Andrea Minelli, Management Consultant at [email protected] or phone number +1 757 515 2998 .

Wishing you the best of performance!

We are delighted to announce that our first 3-day Certified OKR Professional training course took place in Dubai, during the 30th of June – 2nd of July, 2019. It was facilitated by our Senior Consultant on OKRs – Alina Miertoiu, and attended by participants mostly from the public sector. Managing directors, Doctors, Consultants or Strategic planners joined us in this learning experience.Since most of our attendees had already worked with OKRs or tried to implement the system in their organization, their expectations were high and made the course much more challenging.

For starters, they were interested in gaining theoretical and practical knowledge that they could easily convey to their colleagues and apply in their organizations.

Secondly, they were interested in the particularities of OKRs, compared to other Performance Management Systems and how to set correct OKRs. Moreover, another major expectation was understanding how to review and readjust OKRs, as well as engaging employees in the process.

Course journal

Although in theory, the OKRs system is a simple one, as Andy Groove used to describe it: “The objective is the direction. The Key result has to be measurable, but at the end you can look and without any argument say: <Did I do that, or did I not do that?> Yes. No. Simple!”

OKRs are all about good execution, rather than the system itself, so our three-day learning experience combines theory with practical case studies and exercises, in order to facilitate a better understanding.

Day I

Day one starts with an icebreaker, some general exercises, and few generic discussions on OKRs meant to encourage participants to engage during the course and actively participate. It is the most theoretical part of the course and a challenge in and of itself, since a lot of uncertainties about the topic are addressed and debated.

Given that there is yet a lot of confusion about the topic, this day can be regarded as the foundation of the course, during which we introduced the concepts of Objectives and Key results, and addressed particular aspects that participants found interesting or peculiar.

Day II

The second day was the most engaging , as participants had to set OKRs for different organizational levels based on three different cased studies. One case study portrayed a general organization, the second one depicted a very innovative organization, while the third referenced a governmental entity.

The scope of these exercises was to make participants understand how the setting and alignment processes change based on different contexts.

Day III

This day was also very dynamic, full of exercises and constructive discussions, revolving around topics such as OKR review and change management, in order to find out how to engage one’s employees in the process of working with OKRs. Moreover, the “cherry on top” of the course’s final day represented simulating a review process in practice.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

• Certified OKR Professional
• Certified Performance Management Professional
• Certified KPI Professional

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at [email protected].

Between the 3^rd – 5^th of July, 2019, The KPI Institute in partnership with GCSS Inc, has successfully organized another edition of our worldwide renowned course – The Certified KPI Professional, in Manila, Philippines, customized for the country’s largest shopping centre operator and one of the top mall operators in Southern Asia region.

GCSS Inc is a Manila-based, Management Consultant and Corporate Training Firm offering flexible range of solutions, to support its diversified client base in attaining its corporate goals and strategic objectives in critical areas such as sustainability, information security and process and people management.

In regard to the course itself, The Certified KPI Professional – C-KPI for short, brought a comprehensive new world of insights into how businesses can and should strive for a continuous optimization of their performance operation and performance management processes.

During the 3-day learning experience, top ranking executives of the organization had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The attendees, via a combination of theoretical notions and hands-on-practice exercises and case studies, had the possibility to better understand and practice the following concepts:

• How to strategically select relevant KPIs and why;
• How to align strategic objectives and KPIs among different organizational layers;
• How to benefit from a sound Performance Management Architecture and Framework;

The course had over 15 participants, mostly Senior Managers, HR Vice President, Senior Mall Operations Vice Presidents, Marketing Vice President and several other key governance figures of the client organization.

Course Journal

This in-house course was organized with the purpose of disseminating best practices, via both theoretical and practical knowledge, associated with performance measurement and management practices.

Day I

During the first day of the learning experience, participants were exposed to several concepts associated with KPIs, Performance Management Architecture and most importantly, how to build a proper Framework that will set up a sound foundation of the system per se.

Constructive comparisons were made between the performance management system currently implemented within the client organization and the practices discussed.

Day II

A rather hands-on practice approach was chosen during the second day, whereby participants worked in different groups and focused their efforts on understanding and applying best techniques associated with KPI selection, and how to strategically align KPIs & corporate objectives among all the organizational layers.

Day III

As the final day approached, participants discussed about the importance of not only selecting KPIs, but also of implementing best practices and setting up realistic, yet challenging targets for each KPI. A customized simulation was created in order for the participants to apply those practices in their own organizational context.

The final session was dedicated to a thorough discussion about the alignment of individual KPIs with corporate objectives, and being able to measure the contribution each division head will have to achieve the aforementioned objectives.

Overall, the course enabled the participants, all in senior managerial positions, to implement the practices they had learnt, within their own Performance Management System Framework.Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey!

If you are interested in improving the maturity of your performance measurement and management practices currently implemented in your organization, be sure to visit our training calendar and assess what best suits your learning requirements.

Among the main key Business Benefits for attendees interested in the C-KPI course are:

• Improve the performance of your company by practicing a sound framework for KPI measurement;
• Obtain better business results by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs by optimizing the data collection process;
• Implement best practices that lead to an organizational culture that is performance-oriented.

Otherwise, if a customized training course best suits your needs and you would like to know more details about it, please do not hesitate to contact Andrea Minelli directly at, [email protected].

Wishing you best of performance!

Between the 16^th – 20^th of June, 2019, Alina Miertoiu, Senior Consultant for The KPI Institute, facilitated the Certified KPI Professional and Practitioner customized training course in Riyadh, Saudi Arabia, for one of the biggest medical services providers in the area.

All the participants who joined the learning experience were part of the Laboratory, but they came from different divisions, such as Toxicology, Blood Bank, Clinical Chemistry, Molecular Genetics, Hematology or Immunology.

Among the main expectations from the course, participants listed:

• How the select the right KPIs;
• How to align different organizational levels;
• What is the Performance Management Framework;
• How to set realistic yet challenging targets;
• What are the main tools needed to monitor performance?

Course journal

Even though there is a lot of information on KPIs and a lot of resources, the is still a lack of complete understanding on the matter, with many bad practices implemented and hardwired into organizations.

The C-KPIPP course is designed to provide the attendee with both theoretical and practical knowledge on the performance management architecture, focused most specifically on the performance measurement component.

Day I

During the first day, attendees were introduced to several concepts and tools related to KPIs and a robust Performance Management system, comparing them with the current performance management system implemented within the Lab. The benefits of such a system and types of KPIs were also discussed.

It was the most theoretical part of the course, although each topic was complemented by exercises. Overall, the group was very involved and interested in the topic, so we had a lot of open discussions and many, many questions.

Day II

One of the most challenging and practical days of the course, the second day focuses on KPI selection and alignment. Understanding the process, tools and techniques used for setting correct KPIs and the alignment approaches was the main objective of the day.

All of the attendees worked in groups and we started to integrate their examples into the exercise, in order to make it easier to grasp the theory.

Day III

During the third day, we had several exercises concerning KPI Documentation, Target-Setting and Data collection and Visualization, with the main learning tool used being debriefing.

Participants found the target-setting session extremely relevant, which was also a main topic they wanted to address, as well as data visualization.

Day IV and V

The last two days, which were part of the Certified KPI Practitioner course, were focused only on exercises, designed to make the knowledge acquired in the first 3 days stick and help participants become more accustomed to the tools and techniques learnt up to that point.

The exercises were customized for their organizational context and had as a starting point their current Objectives and KPIs.

The course blended in tools, templates, case studies and stimulating exercises in order to ensure a smooth learning experience. Participants acknowledged that the course changed their view on performance management and are committed to updating their current framework.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified OKRs Professional
• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at [email protected].