General Secretariat of Zakat, Tax and Customs Committees (GSTC) has achieved Maturity Level 4: Integrated, a recognition offered by the Global Performance Audit Unit (GPA Unit), following a comprehensive performance management system maturity assessment. This award is a mark of GSTC’s advancement in its strategy planning and performance measurement practices.

“Our collaboration with GSTC exemplifies our ongoing commitment to supporting organizations in realizing their full potential through thorough assessments and actionable insights. GSTC’s achievement reflects their dedication to enhancing strategy planning and performance measurement practices”, said Teodora Gorski, Managing Director MENA and Head of Consulting Services at The KPI Institute.

The findings of the GPA Unit’s maturity assessment underscore GSTC’s proficient alignment of strategic and operational goals and its strategic use of key performance indicators, which contribute significantly to effective decision-making and a solid performance management framework.

The GPA Unit’s service was conducted using its proprietary Performance Management System Maturity Model Framework. This involved a detailed evaluation of internal documents to confirm GSTC’s alignment with leading industry practices. The assessment process included evidence-based, perception-based, and interview-based evaluations.

Recently, GSTC has made significant strides in enhancing its operational efficiency and transparency. Notably, by mid-2024, it has successfully issued over 125,000 decisions, with more than 13,000 of these published on GSTC’s website for public access, reflecting its commitment to timely and effective dispute resolution. Moreover, GSTC implemented an e-linking agreement with the Public Prosecution, which has streamlined its processes and enhanced collaboration between agencies.

About GSTC

The General Secretariat of Zakat, Tax and Customs Committees (GSTC) is an independent entity dedicated to delivering comprehensive legal, technical, accounting, and administrative support to the Zakat, Tax, and Customs Committees. It plays a vital role in facilitating the efficient performance of the Committees’ responsibilities, ensuring compliance with regulations, and promoting transparency and accountability. GSTC is dedicated to fostering a transparent and efficient system that supports the Kingdom’s Vision 2030 objectives by promoting economic growth and ensuring effective enforcement of justice through a comprehensive series of development and operational projects.

As a pivotal entity in Saudi Arabia’s economic landscape, GSTC collaborates with various stakeholders to streamline processes, resolve disputes, and implement best practices in zakat, tax, and customs administration. By leveraging advanced technologies and innovative solutions, GSTC aims to enhance the efficiency and effectiveness of its operations, ensuring that all stakeholders benefit from a fair and equitable system. Since its inception, GSTC has played a crucial role in modernizing the regulatory framework and advancing a business-friendly environment.

For more information, visit the website at www.gstc.gov.sa.

About The KPI Institute and the GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 20 years of experience and a combination of academic and practitioner research in the field of strategy and performance, GPA Unit has developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

[email protected] | Contact Number: +40 721 233 084

Effective governance not only sets rules but also steers a nation toward a shared vision.  This is accomplished by creating a strategy aligned with citizens’ welfare and aspirations and ensuring progress at every step. Therefore, performance management plays a crucial role in measuring, evaluating, and improving the effectiveness of government initiatives and policies. 

The latest PERFORMANCE Magazine Print Edition, published by The KPI Institute (TKI), explores innovative ideas, best practices, case studies, agile approaches, and viewpoints about the use of key performance indicators, benchmarking, strategic planning and execution, and data analysis in the government sector. 

The magazine offers exclusive insights from interviews with performance management practitioners and experts in the government, addressing issues affecting government employees and citizens, like job loss and digital inequality. TKI’s consultants also share their perspectives on other performance management challenges, data empowerment, and digitalization. 

In the cover story, Michael Jacobson, the Deputy Director for Performance and Strategy at the King County Office of Performance, Strategy, and Budget in the United States, dives deeper into government strategy and performance management, highlighting the roles of people, processes, and leadership in ensuring efficient and successful public service.

Furthermore, the In-depth section of the magazine delves into crucial aspects of organizational management, covering the newest trends and practices in how organizations formulate and execute strategies, enhance workforce performance, and leverage data for informed decision-making.

One of the edition’s highlights is the coverage of the performance management system maturity assessment conducted by the Global Performance Audit (GPA) Unit of The KPI Institute for the Talent and Performance Management Department of Saudi Arabia’s Tourism Development Fund (TDF).

PERFORMANCE Magazine’s Career Insights section presents stories and insights from seasoned performance management professionals in the government who shared their experiences in pursuing careers in public service. Additionally, the magazine shares valuable resources such as statistics, books, software, podcasts, and webinars.

Seize this opportunity to understand how strategy and performance management work in the government sector and gain lessons on leadership, strategic thinking, and adaptability. Grab a digital copy today of the PERFORMANCE Magazine Issue No. 27, 2023 – Government Edition through TKI Marketplace. You can also purchase the printed edition via Amazon. 

Excellence meets expertise. The KPI Institute (TKI), leveraging decades of experience and capabilities through its Global Performance Audit (GPA) Unit, has presented the Tourism Development Fund (TDF) of Saudi Arabia with an Excellence Award. This award acknowledges the organization’s high-level strategy and performance management practices.

The KPI Institute, a globally trusted reference for organizational performance standards, along with a team of experts from the GPA Unit, conducted the maturity assessment for TDF. The process covers five key organizational capabilities: strategic planning, performance measurement, performance improvement, employee performance management, and organizational culture.

The Integrated Performance Maturity Model is a proprietary evaluation framework that relies on a sound collection of information through client documentation review, survey insights, and brief interviews with key internal stakeholders. All findings are rated against best practices using a scoring methodology. The evaluation of TDF concluded with a final score that positions the Fund on maturity level IV out of V.

”The level of maturity encountered in Tourism Development Fund regarding researching and involving stakeholders in strategy formulation and planning, as well as their ability to convey effectively the essence of corporate strategy and KPIs, prove that advanced performance management systems can be built in the early years of an organization. More than that, they are fostering a sustained growth and evolution of the business,” said Cristina Mihăiloaie, Lead Consultant on the maturity assessment project for TDF.

Qusay bin Abdullah Al Fakhri, the Fund’s Chief Executive Officer, views the award as an achievement for the tourism system and commends the unwavering team spirit that has enabled the office to attain the highest quality standards in organizational performance. “This achievement is a direct result of the unwavering dedication of our team, led by the Strategy and Organizational Excellence team, in addition to the Performance and Talent Management team of the Fund. It emphasizes the significance of our ongoing efforts and determination to fulfill our promises and goals.”

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About the Tourism Development Fund (http://tdf.gov.sa/)

The Tourism Development Fund was established to empower and develop one of the Kingdom’s most rapidly growing industries. As tourism is a key driver to achieving the 2030 Saudi vision, the Fund plays an important role in attracting and supporting investments and providing support for the private sector to incentivize the development of the tourism ecosystem.

Contact: +966-11-920011552

Email: [email protected]

About The KPI Institute (www.kpiinstitute.org)

The KPI Institute is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Improve your organization’s performance management architecture with the maturity assessment services offered by The Global Performance Audit Unit, the strategy and performance audit division of The KPI Institute. Explore additional offerings at www.gpaunit.org.

Contact: Adrian Brudan, General Manager EMEA, The KPI Institute

Email: [email protected] | Mobile/WhatsApp: +40 721 233 084