This training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System. It offers a comprehensive overview of the many benefits any organization can extract from employing a Balanced Scorecard System.

The 40-hour, highly interactive learning experience, delivered by Mihai Toma, will enable you to grasp the functionality of the Balanced Scorecard, and leverage on its benefits to advance strategy execution.

Our BSC certification focuses on providing you with all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for a successful implementation.

What will you learn

• Comprehend fundamentals of a Performance Management System;
• Transpose the organizational strategy into a Balanced Scorecard Management System;
• Learn how to integrate the components of a Balanced Scorecard Architecture;
• Differentiate between objectives, KPIs, and initiatives.

What’s in it for you – Benefits

• Get access to a deeper understanding of the added value and functionality of the Balanced Scorecard Management System;
• Develop and implement a Balanced Scorecard Management Architecture in a standardized manner;
• Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System;
• Improve strategy communication by using the Balanced Scorecard Management System.

Presenter profile

Mihai Toma is the Head of Professional Practice MENA and Senior Consultant at The KPI Institute. His research activity in the Performance Management field has resulted in the documentation and revision of over 1000 Key Performance Indicators.

Some of Mihai’s most significant research programs have resulted in the development of several publications such as The KPI Compendium, Top 25 KPIs Report Series for Functional Areas, Top 25 KPIs Report Series for Industries.

Mihai has been actively involved in the implementation and design of KPI operational dashboards and functional performance scorecards, assisting in the development of the performance management system architecture for The KPI Institute’s clients from various industries and functional areas. Mihai is also currently managing the Center for Healthcare Performance at The KPI Institute.

As a facilitator, Mihai has developed and delivered training courses on Organizational Performance Management, the BSC, Key Performance Indicators, Strategic Planning, and Employee Performance Management.

Knowing how to objectively evaluate our employees’ performance is the key to obtaining their buy-in and ensuring we maintain a sustainable employee performance management system. Our Certified EPM course will clarify key, specific, detailed concepts and will provide practical tools and techniques for achieving just that.

During this 32-hour EPM learning experience, Teodora Gorski – management consultant at The KPI Institute, will offer our attendees exposure to best practices in the field of performance management and will teach them how to establish and use criteria for evaluating performance.

What will you learn

• Understand the fundamentals of the performance management framework;
• Learn how to track the employee performance during each phase of the performance management cycle;
• Apply key tools to measure employees’ results in a fair and objective manner;
• Learn how to conduct efficient performance appraisals;
• Gain knowledge of developing a Performance Management System business case.

What’s in it for you – Benefits

• Nurture core competencies in order to design, implement, monitor, evaluate and follow a performance management cycle in a successful manner;
• Improve the visibility and clarify accountability related to performance expectations;
• Implement the knowledge acquired during the training course, by accessing a set of performance management tools and relevant;
• Identify the necessary corporate competencies and skills gaps to generate sustainable growth.

Presenter profile

Teodora Gorski is the Managing Director MENA at The KPI Institute, as well as a Project Management expert with experience in Research, Organizational Development, and Human Resources. As a Managing Director, Teodora leads organizational development initiatives, to support and enhance the organization’s strategic plan and manages the development and growth of the MENA branch of The KPI Institute.

Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects, implementing performance management systems, and business development strategies for the Middle East. She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability.

Teodora has also been involved in determining companies’ needs for human capital development and building a company’s stock of HR to support organizational strategies.

It is quite difficult to set an organization’s long term plan. Especially nowadays, with challenges appearing left, right and center, business specialists have to be ready for a whole host of complicating factors, when considering growth and sustainability.

That’s where we come in, with our Certified Strategy and Business Planning Professional Live Online Course, which we will be bringing in a special Arabic edition, for our partners in the Middle Eastern region.

Participants will explore the framework that provides the foundation of a successful business strategy, focusing on the main components of a strategy and practicing the development of an efficient strategic plan. By acknowledging the factors and implications involved in designing a strategy, participants can develop and execute smarter and quicker strategic decisions.

Join us between the 31st of June – 4th of July, 2020, 9:00 Gulf Standard Time, for our Arabic edition of the popular C-SBP course, hosted by Fadi Al-Jafari, business consultant and data management specialist, with The KPI Institute.

What will you learn – Building a strategic mental framework

• Understand the key concepts of strategic planning;
• Use strategic planning tools for individual and group exercises;
• Understand the best practices in this field, through a case study.

What will you achieve – Benefits

• Receive structured knowledge that can be transferred to all areas of your careers;
• Accessing a network of professionals, sharing business opportunities and innovative solutions to strategic planning dilemmas;
• Get excellent recognition, as a certified professional in strategy and business planning.

Presenter profile

Fadi Al-Jafari is a management consultant at The KPI Institute, specialized in strategic planning, performance management, key performance indicators, data analysis and data visualization, certified professional project management – PMP®.

Fadi holds several certifications in performance measurement & management, statistics, predictive analytics with BigML, as well as the usage of Microsoft Excel, on which he is a subject matter expert.

If you’re interested in learning how to manage your very own Objectives and Key Results (OKRs) system, tune in to our Certified OKR Professional Live Online Course, between the 8^th – 12^th of June, 2020, 09:00 – 13:00 GST EMEA time, 13:00 – 17:00 GMT +8 ASEAN time.

This course is a 40-hour learning experience, delivered by one of foremost consultants, Alina Miertoiu. Over the course of 5 days, you will understand how to set and work with OKRs, being granted the opportunity of receiving a certification on your ability to deploy and use OKRs, in accordance with The KPI Institute’s standards.

What will you learn – C-OKR Learning Objectives

• Differentiate between objectives, Key Results and Initiatives;
• Recognize different types of OKRs;
• Acknowledge the benefits of stretched goals;
• Understand OKR setting in different contexts;
• Apply best practice techniques to align OKRs across the organization;
• Comprehend the review and decision making process.

What’s in it for you – Benefits

• Support fast decision making by fostering constant feedback and communication;
• Access an innovative learning experience based on a 3 stage educational process;
• Obtain premium recognition as a Certified OKR
• Professional by completing a unique international learning program;
• Expand your business network by becoming a member of the international Certified OKR Professionals Community;
• Champion the use of a rigorous OKRs process within organizations.

Presenter profile

Alina Miertoiu is a Senior Consultant within The KPI Institute. She is a Certified KPI Professional and Certified OKR Professional, and has delivered over 1000 training & consulting hours last year.

Alina’s recent research and consulting work in the field of strategy execution and performance improvement lead to the development of the training course and advisory services on OKRs, as well as the establishment of the GCC Utilities Performance Program, dedicated to electricity utilities.

In addition to this, some of Alina’s most significant research projects have focused on developing a benchmarking study in the utilities sector for Water, Gas and Electricity organizations, as well as a National Development Indices Catalogue, containing 57 fully documented indices, in a standardized format.

In recent years, the online environment has become the number one medium of information exchange for an increasing number of industries, specializations and areas of expertise.

The Internet’s globalizing effect has fundamentally transformed the way people interact with one another. More and more people prefer purchasing their products from online retailers, whether we’re talking about groceries and medicine, or gadgets and furniture, just to give a few examples.

At The KPI Institute, we’ve been constantly looking for methods in which we can meet our clients’ demand, without breaking the bank or putting significant dents into anyone’s savings. This is why we offered online versions of our Certified KPI Professional, Certified Data Analysis Professional, Certified Performance Management Professional and Certified Benchmarking Professional courses.

Now, with the recent global circumstances that have forced numerous goods & services providers to rethink their strategy and shift priorities, we believe it is time to get fully on board with our long-standing project.

After all, given our 15 years of experience, during which we’ve trained over 20,000 individuals and garnered a community of over 100,000 professionals, experts and specialists around the world, we can most certainly state that we’re ready to take on any challenge thrown our way.

Many things are uncertain during this period, however you can be sure of one thing – The KPI Institute is here for you. Just because we have to remain indoors does not mean we have to cease our educational journeys.

Through our new live online certification courses, we’re ready to train & certify all those who wish to gain a greater understanding of OKRs, KPIs, Performance Management, Strategy and Business Planning, Employee Performance Management, the BSC, Data Analysis/Visualization, just to name a few of the choices available.

Visit our training calendar, download our live online courses brochure, then pick whichever one you believe fits your learning needs best.

Our live online courses carry the same weight, relevance and prestige as our traditional, office-held courses. All you need is a personal computer/laptop, a reliable Internet connection, working headphones & microphone and you are good to go, as far as technicalities are concerned.

Once you have chosen a course, after downloading its brochure, you will be contacted by one of our representatives and guided through the next steps.

There’s a saying – you can’t improve what you can’t measure. This has never been truer than in the case of businesses, which collect data from different sources, to measure different aspects of their performance and to understand what is happening, in different areas of operations.

However, collecting data on its own is not enough to give you a serious grasp over business processes, as the data itself is facts and figures. It should first be analyzed, using different tools and techniques, to get a better understanding of the operations, market, and customers.

Data Analysis helps businesses organize, prepare, interpret and get useful information that help decision-makers take actions based on measurable facts and information. To give you just a few examples, you can use data to explore and describe past performance, measure specific KPIs, research a topic of interest and/or predict future outcomes.

Main topics covered

• Data Analysis – Key Concepts
• Relevant Data Analysis Techniques
• The process and importance of Sampling
• Hypothesis testing using different methods
• The impact of data analysis on the decision-making process

Key Learning Points

• Understand the need for Data Analysis in Business
• Understand how we can get benefit from the data to help in decision-making process
• Use Microsoft Excel – Data Analysis tool
• Learn about hypothesis testing procedure using different hypothesis tests
• How to interpret the results you get from the survey

Presenter’s profile

Fadi Fuad Al-Jafari is a Management Consultant at The KPI Institute with Specialties in Data Surveying and Data Visualization. He delivered multiple training courses in 4 countries in Data Analysis and Visualization.

Fadi has several certifications in Statistics Foundation, Data Analysis using Excel, Analyzing and Visualizing Data with Excel, Working with Real-Time Data in Excel, Excel Macros in Depth, Predictive Analytics using BigML and he has been part of several projects in the last years.

New year, new me, right? What better time of the year than the early few months to get ahead of everyone else, by tuning in to the first webinar episode of the year. After several weeks of deliberation, we’ve finally decided that the best way to start off 2020 is by introducing our viewers to something traditional, akin to our namesake.

Now, we do understand that one size doesn’t fit all, and as a result, KPIs appear in the organizational world in accordance with strategic intentions. Therefore, there’s no preformatted recipe for them.

Nevertheless, among them, there are some which will indefinitely keep their value over time. In the performance management and business strategy field, KPIs are some of the main tools at hand.

In this webinar, we will be exploring KPI examples that are popular, rarely get out of use and will be reflected in the KPIs Architecture, one way or another. They will be addressed based
on the traditional Balanced Scorecard perspectives: Financial, Customers, Internal Processes, People Learning and Growth.

Main topics covered

• What are KPIs and how do they make a difference?
• KPIs examples that rarely lose importance
• KPIs Lifecycle: Evolution stage
• Tools for KPIs utilization

What you will learn?

• The definition, purpose, calculation and collection method for popular KPI examples;
• What happens with KPIs in the long run, as possible scenarios of their Evolution stage;
• An exposure of tools where KPIs make their appearance.

Presenter’s profile

Raluca Vintila is a Performance Management Consultant, at The KPI Institute, dedicated to the PMS Architecture at the Organizational, Divisional and Individual level, as well as a facilitator of the flagship program, Certified KPI Professional.

Some of the most significant consultancy projects she has been involved in include the following: Performance Management System Architecture Design (Organizational, Divisional and Individual level) and Organizational KPI Selection for organizations operating in the oil & gas, transportation, telecommunication and education industries.

So far, Raluca’s training and advisory sessions count has reached 22 countries, on 4 continents and 3,500 participants.

Our last project back in 2019 was absolutely astonishing – it united no less than the forces of 3 facilitators and 110 participants, in Phnom Penh, Cambodia.

The KPI Institute proudly supports Cambodia’s Ministry of Economy and Finance (MEF) in streamlining its organizational processes, pertaining to performance measurement and management, by nurturing a performance-oriented mindset.

This was our third project with MEF; our Cambodia learning journey started with a Performance Management training course and it continued with an emphasis on individuals, through our Employee Performance Management training session.

Monitoring and evaluating performance results in the public sector is always particularly challenging, due to its stakeholders’ complex configuration. We trained MEF staff members in the use of Key Performance Indicators and Performance Management best practices for 2 days. Play at IGT Casinos and enjoy their diverse collection of games known for their entertaining gameplay, innovative features, and impressive rewards.

Course Journal

Day I

On the first day, we mostly dedicated our time to creating a common learning foundation, by understanding the Performance Measurement Framework components and tools, differentiating between performance measurement and management concepts, and applying KPI selection principles.

Ultimately, we addressed the Performance Management System Activation process, as it is not enough to have a super-design unless it is activated.

Day II

On the second day, more practical knowledge was acquired, as we started working with data analysis techniques, in order to enable a decision-making process based on performance data.

Therefore, all the participants were engaged in different exercises for KPI analysis and renewal, as well as modelling and developing a portfolio of initiatives.

Between the 24^th and 28^th of November, our Management Consultant, Raluca Vintila, was engaged in a 5-day training project in Doha, Qatar. It was the first open training course organized in Qatar, and we were delighted at the opportunity of engaging with this enthusiastic group of professionals and practitioners.

The training course was particularly interesting, given the attendees’ diverse backgrounds, ranging from real estate and finance, to manufacturing and healthcare. Diversity at its best! Therefore, we were able to learn from a variety of environments about how to apply performance measurement principles and best practices.

The project, supported by Vision Strategy Management Consulting – VSMC, combined 2 programs into a single learning experience: the Certified KPI Professional (3 days) and the Certified KPI Practitioner (2 days).

Course Journal

The Certified KPI Professional (day 1 – 3)

The first 3 days were dedicated to setting up a common foundation in working with KPIs, as well as having an aligned understanding of the associated concepts and basic practices.

Generally speaking, the group had a bit of experience in working with such systems, as some participants were already operating a Performance Management System based on KPIs, while others didn’t even have a system in place yet.

Therefore, an opportunity arose, to both learn how to set up a system from scratch and identify possible system enhancements.

The Certified KPI Practitioner (day 4 and 5)

Given that the foundation built in the first 3 days, with the help of VSMC, included a wide range of examples, from a variety of functional areas and industries, which brought all the pieces together, we focused on a single case study.

This was used to provide context in applying all the fresh learning takeaways of the professional training course, in a practical fashion, because that’s what practitioners do – they gain knowledge and make the most out of it by applying it.

Why, you may ask yourselves? Well, to be at peak informational performance, so that when everyone returns to their organizations, they are equipped not only with newfound knowledge, but also a practical sense of how to implement it.

Moreover, while our course should have ended at this stage, we decided to top off the learning experience by simulating a performance review meeting. The purpose was to showcase the managerial side of KPIs, as oftentimes they only get associated with measurement, calculations and technicalities.

Overall, it’s been an enchanting and enriching experience, due to the attendees’ high level of involvement into all of the exercises, case studies and role plays.

Special thanks to VSMC, for enabling our vision to become a reality – empowering the world, in order to achieve performance excellence!

The KPI Institute, in partnership with Transjordan for Consulting & HR Development, organized the Certified Balanced Scorecard Management System Professional training course, between the 12^th and 14^th of November, 2019, in Amman, Jordan with participants from the Bank of Jordan and Joramco.

Course Journal

Day 1 was dedicated to creating a common understanding of the Balanced Scorecard Framework as a whole, having initiated discussions about the first steps to be taken when implementing a BSC System: organizational assessment and organizational strategy formulation. The participants in Amman were new to the Performance Management System Audit, which is why we focused on understanding its components and methodology.

Day 2 in Amman addressed the part of the BSC implementation and alignment process across all organizational levels, to ensure its complete coverage. Given that the participants had a penchant for HR-related aspects, in conjunction with the BSC, a new element was introduced, namely cascading matters to the individual level. Since organizations are made out of the sum of their people, the system will ultimately reach the employee level.

Day 3 in Amman assembled all the pieces together and focused on the ongoing process of the BSC system, after its design and activation. It included topics related to the BSC System recalibration and performance culture.

Generally, these articles about course stories only illustrate the dynamics between participants, however this time, we’re sharing some of Raluca’s reflections, after the Certified Balanced Scorecard Management System Professional training course.

November was a busy month for Raluca. She views the management consultant as a key individual that doesn’t only share his knowledge with others, but also uplifts personal learning, through constant exposure to the relevant professional experience and background of the organizations and practitioners encountered beforehand. Therefore, busy months can be seen as personal learning opportunities. For Raluca, there were 2 such opportunities:

• Change Management: When focusing too much on the process, you might miss the context. The BSC System implies a lot of activities in a wide time frame (imagine the project plan – approximately 1 year), engages many subprocesses (data collection, data reporting, etc.), which is why the system’s technicalities need to be balanced well by actively managing contexts/environments.

As it title implies, change within an organization must be addressed in a structured manner. Why? Because you want to ensure an appropriate and healthy organizational context, so that your BSC System survives, whilst acquiring employees and leadership buy-in that is united in its purpose, not frustrated because of the process.

• Timing: A step-by-step approach in implementing the BSC System gives the organization time to digest change. Each deployment stage’s timing has to be carefully envisioned.

If you find yourself in the middle of a large organizational restructuring process, make sure you allocate more time for BSC implementation, as a lot of recalibration will have to occur. Changing a department’s structure, activities or roles, merging or separating it will need to be well-translated in the performance system. Stay mindful and acknowledge the dynamics of the moment.