Since the OKRs methodology is the new trend in goal management, we are trying to expand our related learning services and products where the market demands. Last month, during 20^th-22^nd, we reached Bangkok, through our Senior Management Consultant, Alina Miertoiu.Most of the participants came from the consultancy and entrepreneurship or HR fields, and were eager to learn the secrets of a successful OKR implementation strategy in different organizational contexts, from a practical point of view. We strive to deliver practical and hands-on material, so a big part of this course focused on debriefing several exercises designed to simulate every step of the OKR implementation process.

Similar to our other Certified OKR Professional courses, all of the participants were very interested in how to link OKRs with compensation and bonuses, which was a recurring discussion topic during the three-day learning experience.

Course journal

While the topics and agenda stay roughly the same for most of our OKR courses, each delivery represents a unique experience. Here is the story behind our course adventure in Bangkok.

Day I

Just as it is with any first day, this one started off by introducing the company and the facilitator, being followed up by a short self-presentation from each participant, which included their expectations and interests in the topics at hand. After that, we started discussing about OKRs, what they are, how they are different and their benefits. The highlight of the day were the exercises based on hybrid systems comprised from KPIs and OKRs.

Day II

The second day started off with an overview and recap of the first day, however the most interesting part was when we began simulating OKRs setting and alignment. Participants received a case study and each one of them was assigned a certain position in the company.

The main task was to go through all the steps of an OKR-setting process and ensure alignment between all the levels. Participants showed a lot of involvement and considered the exercise to highly engaging, given the fact that it presented them with hands-on experience, even though it was based on a case study.

Day III

During last day of the course, we continued with the case study from the prior day, followed by an OKRs review exercise, in order to help participants understand the OKRs review process as well as prepare them for this type of activity. We discussed several issues which can appear during the OKRs review process, such as employees’ lack of satisfaction or involvement – and the way we should address them.

We’d like to congratulate all of the participants for their drive and involvement, as well as for their energy during the course and we hope that in future we can see you at our next course and write even more amazing stories.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at alina.miertoiu@kpiinstitute.com.

Another month has passed and another Certified OKR Professional training course in Kuala Lumpur was facilitated by our Senior Consultant, Alina Miertoiu. As per usual, we would like to share with you our experience and the unique story of this course. Every course is different, but what makes it special are the people who join it, their expectations, their involvement and their enthusiasm.

We particularly enjoyed organizing this course and welcoming our participants from different industries, such as consulting, higher education, IT or Utilities, during the 15^th-18^th of July. The learning experience was based mostly on discussions and debriefing different activities, since most of our participants were practitioners in the field of OKRs.

Regarding expectations, participants shared that they were interested in the overall process of OKRs implementation and what makes OKRs different than other performance management systems.

One other main discussion topic when it comes to OKRs is compensation, more specifically how to reward employees when the theory says you should not link OKRs with rewards.

Course journal  

During all three days, the participants were full of energy and throughout the entire course the learning process was based mostly on discussions and practical exercises, since all attendees were really interested in the subject and very active.

Day I

During the first day, we began with the already familiar introduction and was a bit more theoretical, to ensure that everyone has the same understanding and that similar terminology is used. The difference between OKRs and other systems, especially KPIs based systems, were discussed to great lengths and a lot of practical knowledge was shared by all the attendees.

Day II

The second day was mostly focused on OKRs setting and aligning. Participants simulated a governmental entity, which implemented the OKRs system and each one received a certain role within the Government. The exercise started with long-term objectives setting for the organization and followed all the steps down to OKRs setting for all employees.

Day III

The most exciting part of the third day was a review process simulating the different moments within a quarter, with the facilitator being the employee whose OKRs were reviewed and the participants her managers. Once again, the facilitator tried to challenge the participants and played the role of a “bad cop”. At the end the course, there was a short review session and then the certification exam.

A special thanks from us at The KPI Institute to our amazing participants who were filled with enthusiasm and curiosity, as well as with the desire to learn from the group and share their experiences.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

• Certified OKR Professional
• Certified Performance Management Professional
• Certified KPI Professional

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at alina.miertoiu@kpiinstitute.com.

Back between the 15^th – 17^th of April, earlier this year, Andrea Minelli, Management Consultant for The KPI Institute, in partnership with Bliss Business Academy, facilitated the first ever edition of our worldwide renowned course – The Certified KPI Professional, in French, in Cameroon’s economical capital, Douala.

Bliss Business Academy is a Multi-Disciplinary Consulting and Training firm, whose primary objectives is that of providing and disseminating HR best practices for Cameroon and Central Africa-based organizations.

Thanks to Bliss Business Academy’s visibility as a leading training and advisory services provider in Cameroon, the French-speaking course received widespread interest from Cameroonian professionals, mostly from top-ranking representatives of the leading companies operating in the country.

The Certified KPI Professional – C-KPI for short, brought to Cameroon a whole new series of insights and best practices from the field, specifically how businesses can and should look to optimize their operations and management procedures.

“The course is hands-on practice and it allows us to find performance mistakes that we often do when we manage our departments or teams in terms of setting objective, KPIs but above all setting up expectations of performance results” – Mokala Yannick Stephane, Surgeon-Dentiste, Dental Cabinet MyDentist 

During the 3-day learning experience, participants mastered the following crucial concepts, through practical, customized exercises and case studies:

• What is a Performance Management Framework and how to bring it to life;
• How to implement best practices associated with the selection of relevant KPIs;
• How to set realistic, yet challenging targets;
• Ensuring the creation of a sound performance framework, supporting a performance-oriented culture.

“The C-KPI Professional is a comprehensive learning experience that allows to clearly understand and better manage the world of KPIs, and no matter the degree of maturity of your organization, you will certainly upgrade your performance measurement skills” – Belinda Ngounou, HR Supervisor, Bliss Business Academy.

The course had 15 attendees, mostly HR Managers, Finance Directors, QHSE Engineers, Customer Management Managers, from some of the biggest companies in Cameroon, with diverse industry backgrounds, from training and education, to banking and logistics.

Course Journal

This first edition of the Certified KPI Professional in Cameroon provided a solid theoretical and hands-on-practice foundation on how to optimize all the tools that are part of the performance management system.

Day I

During the first day, participants were introduced to a series of exercises associated with standard elements of performance management such as KPIs, milestones & value statements, and assessed how to build a Performance Management Framework Architecture and ensure good governance.

Day II

The second day was dedicated to practical training, aimed towards one of the most important phases of implementing a Performance Management System, which is the selection and alignment of KPIs and strategic objectives, among the numerous organizational layers.

Understanding the behind-the-scenes of the KPI selection process was a great source of discussion among attendees.

Day III

During the final day of the learning experience, by making use of customized exercises, attendees managed to fully grasp the process of documenting a KPI, setting up realistic, yet challenging targets and ensuring they possess a robust data collection process.

As a call to action, participants listed down the main takeaways from this learning experience, with the objective of implementing them in their own organizational contexts.

“The attended course, provided great added-value, allowing to better understand and manage the performance management framework, implementing best practices on how to improve overall productivity” – Mohamadou Aminou Bachirou, QHSE Manager, AMT Cameroon.

Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey.

Take this course for example. The top 3 Key Business Benefits it brings for an organization are as follows:

• Improve the performance of your company, by practicing a sound framework for KPI measurement;
• Obtain better business results, by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs, by optimizing the data collection process.

If you are interested in measuring & improving the performance of your company, be sure to check out The KPI Institute or Bliss Business Academy ’s website from time to time, for more details on upcoming French-speaking performance measurement and management courses.

If you would like to inquire about or register for our upcoming courses, or request further information regarding in-house training courses, please contact the following:

• Benjamin K. Nwall, CEO Bliss Academy Cameroon, e-mail: b@blissafrica.net or phone number: + 237 233426994;
• Carmen Boboc, Partnership Manager at boboc@kpiinstitute.com or phone number + 61 390 282 223;
• Andrea Minelli, Management Consultant at minelli@kpiinstitute.com or phone number +1 757 515 2998 .

Wishing you the best of performance!

We are delighted to announce that our first 3-day Certified OKR Professional training course took place in Dubai, during the 30th of June – 2nd of July, 2019. It was facilitated by our Senior Consultant on OKRs – Alina Miertoiu, and attended by participants mostly from the public sector. Managing directors, Doctors, Consultants or Strategic planners joined us in this learning experience.Since most of our attendees had already worked with OKRs or tried to implement the system in their organization, their expectations were high and made the course much more challenging.

For starters, they were interested in gaining theoretical and practical knowledge that they could easily convey to their colleagues and apply in their organizations.

Secondly, they were interested in the particularities of OKRs, compared to other Performance Management Systems and how to set correct OKRs. Moreover, another major expectation was understanding how to review and readjust OKRs, as well as engaging employees in the process.

Course journal

Although in theory, the OKRs system is a simple one, as Andy Groove used to describe it: “The objective is the direction. The Key result has to be measurable, but at the end you can look and without any argument say: <Did I do that, or did I not do that?> Yes. No. Simple!”

OKRs are all about good execution, rather than the system itself, so our three-day learning experience combines theory with practical case studies and exercises, in order to facilitate a better understanding.

Day I

Day one starts with an icebreaker, some general exercises, and few generic discussions on OKRs meant to encourage participants to engage during the course and actively participate. It is the most theoretical part of the course and a challenge in and of itself, since a lot of uncertainties about the topic are addressed and debated.

Given that there is yet a lot of confusion about the topic, this day can be regarded as the foundation of the course, during which we introduced the concepts of Objectives and Key results, and addressed particular aspects that participants found interesting or peculiar.

Day II

The second day was the most engaging , as participants had to set OKRs for different organizational levels based on three different cased studies. One case study portrayed a general organization, the second one depicted a very innovative organization, while the third referenced a governmental entity.

The scope of these exercises was to make participants understand how the setting and alignment processes change based on different contexts.

Day III

This day was also very dynamic, full of exercises and constructive discussions, revolving around topics such as OKR review and change management, in order to find out how to engage one’s employees in the process of working with OKRs. Moreover, the “cherry on top” of the course’s final day represented simulating a review process in practice.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

• Certified OKR Professional
• Certified Performance Management Professional
• Certified KPI Professional

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at alina.miertoiu@kpiinstitute.com.

Between the 3^rd – 5^th of July, 2019, The KPI Institute in partnership with GCSS Inc, has successfully organized another edition of our worldwide renowned course – The Certified KPI Professional, in Manila, Philippines, customized for the country’s largest shopping centre operator and one of the top mall operators in Southern Asia region.

GCSS Inc is a Manila-based, Management Consultant and Corporate Training Firm offering flexible range of solutions, to support its diversified client base in attaining its corporate goals and strategic objectives in critical areas such as sustainability, information security and process and people management.

In regard to the course itself, The Certified KPI Professional – C-KPI for short, brought a comprehensive new world of insights into how businesses can and should strive for a continuous optimization of their performance operation and performance management processes.

During the 3-day learning experience, top ranking executives of the organization had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The attendees, via a combination of theoretical notions and hands-on-practice exercises and case studies, had the possibility to better understand and practice the following concepts:

• How to strategically select relevant KPIs and why;
• How to align strategic objectives and KPIs among different organizational layers;
• How to benefit from a sound Performance Management Architecture and Framework;

The course had over 15 participants, mostly Senior Managers, HR Vice President, Senior Mall Operations Vice Presidents, Marketing Vice President and several other key governance figures of the client organization.

Course Journal

This in-house course was organized with the purpose of disseminating best practices, via both theoretical and practical knowledge, associated with performance measurement and management practices.

Day I

During the first day of the learning experience, participants were exposed to several concepts associated with KPIs, Performance Management Architecture and most importantly, how to build a proper Framework that will set up a sound foundation of the system per se.

Constructive comparisons were made between the performance management system currently implemented within the client organization and the practices discussed.

Day II

A rather hands-on practice approach was chosen during the second day, whereby participants worked in different groups and focused their efforts on understanding and applying best techniques associated with KPI selection, and how to strategically align KPIs & corporate objectives among all the organizational layers.

Day III

As the final day approached, participants discussed about the importance of not only selecting KPIs, but also of implementing best practices and setting up realistic, yet challenging targets for each KPI. A customized simulation was created in order for the participants to apply those practices in their own organizational context.

The final session was dedicated to a thorough discussion about the alignment of individual KPIs with corporate objectives, and being able to measure the contribution each division head will have to achieve the aforementioned objectives.

Overall, the course enabled the participants, all in senior managerial positions, to implement the practices they had learnt, within their own Performance Management System Framework.Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey!

If you are interested in improving the maturity of your performance measurement and management practices currently implemented in your organization, be sure to visit our training calendar and assess what best suits your learning requirements.

Among the main key Business Benefits for attendees interested in the C-KPI course are:

• Improve the performance of your company by practicing a sound framework for KPI measurement;
• Obtain better business results by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs by optimizing the data collection process;
• Implement best practices that lead to an organizational culture that is performance-oriented.

Otherwise, if a customized training course best suits your needs and you would like to know more details about it, please do not hesitate to contact Andrea Minelli directly at, andrea.minelli@kpiinstitute.com.

Wishing you best of performance!

Between the 16^th – 20^th of June, 2019, Alina Miertoiu, Senior Consultant for The KPI Institute, facilitated the Certified KPI Professional and Practitioner customized training course in Riyadh, Saudi Arabia, for one of the biggest medical services providers in the area.

All the participants who joined the learning experience were part of the Laboratory, but they came from different divisions, such as Toxicology, Blood Bank, Clinical Chemistry, Molecular Genetics, Hematology or Immunology.

Among the main expectations from the course, participants listed:

• How the select the right KPIs;
• How to align different organizational levels;
• What is the Performance Management Framework;
• How to set realistic yet challenging targets;
• What are the main tools needed to monitor performance?

Course journal

Even though there is a lot of information on KPIs and a lot of resources, the is still a lack of complete understanding on the matter, with many bad practices implemented and hardwired into organizations.

The C-KPIPP course is designed to provide the attendee with both theoretical and practical knowledge on the performance management architecture, focused most specifically on the performance measurement component.

Day I

During the first day, attendees were introduced to several concepts and tools related to KPIs and a robust Performance Management system, comparing them with the current performance management system implemented within the Lab. The benefits of such a system and types of KPIs were also discussed.

It was the most theoretical part of the course, although each topic was complemented by exercises. Overall, the group was very involved and interested in the topic, so we had a lot of open discussions and many, many questions.

Day II

One of the most challenging and practical days of the course, the second day focuses on KPI selection and alignment. Understanding the process, tools and techniques used for setting correct KPIs and the alignment approaches was the main objective of the day.

All of the attendees worked in groups and we started to integrate their examples into the exercise, in order to make it easier to grasp the theory.

Day III

During the third day, we had several exercises concerning KPI Documentation, Target-Setting and Data collection and Visualization, with the main learning tool used being debriefing.

Participants found the target-setting session extremely relevant, which was also a main topic they wanted to address, as well as data visualization.

Day IV and V

The last two days, which were part of the Certified KPI Practitioner course, were focused only on exercises, designed to make the knowledge acquired in the first 3 days stick and help participants become more accustomed to the tools and techniques learnt up to that point.

The exercises were customized for their organizational context and had as a starting point their current Objectives and KPIs.

The course blended in tools, templates, case studies and stimulating exercises in order to ensure a smooth learning experience. Participants acknowledged that the course changed their view on performance management and are committed to updating their current framework.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified OKRs Professional
• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at alina.miertoiu@kpiinstitute.com.

We are proud to announce that between the 20^th–22^nd of March 2019, Alina Miertoiu, Senior Consultant for The KPI Institute, hosted the first Certified OKR Professional 3-day training course in Kuala Lumpur.

Participants from various functional areas, such as trainers, consultants, sales professionals, HR professionals, CEOs or IT Product Development joined us for this learning experience.

The main expectations of the attendees from the course were to:

• Understand what OKRs are;
• Understand what key results are and how to set them;
• Understand the difference between OKRs and other Performance Measurement Tools;
• Understand how to align OKRs between different organizational levels, especially at the employee level;
• How to set OKRs for specific functional areas.

Course journal

The C-OKR training course provides a deeper understanding on how to set and work with OKRs, in order to support fast decision-making and innovative thinking.

The three days learning experience blends the theory and best practices, with case studies meant to increase the understanding of the main concepts through practical applications.

Day I

The most engaging part of Day 1 was the exercise highlighting what makes the OKR system a hot topic nowadays, and how is it different from KPIs or MBO.

Attendees were also introduced to the concept of stretched goals, which are meant to push the employees and the organization to do more than what is expected and to the various types of OKRs, such as aspirational and committed ones. It was definitely a very challenging day, with a lot of questions being asked and several debates taking place.

Day II

During Day 2, which was a more practical and hands-on day, the participants’ view on performance measurement and cascading was challenged.

Emphasis was placed on the importance on having all employees able to understand the strategic objectives of the organization, and create quarterly personal objectives, which go beyond just operational work, focusing on adding value and working towards achieving strategical objectives.

Day III

Day three was quite dynamic, since it was wholly dedicated to a third case study for OKR selection and alignment, and ended with these OKRs’ review.

Based on the data provided, participants were asked to simulate intermediate or final OKR review sessions, while I, as the facilitator, took part as the responsible employee for those OKRs.

I made sure to play the “bad cop” role for the first time, so that the review could feel more than just a simulation, with attendees considering this exercise one of most successful one.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at alina.miertoiu@@kpiinstitute.com.

The KPI Institute, the global leader in performance management and KPIs training and certification is pleased to announce that Maxpert Training, based in Beirut, have agreed to join our Training Partner network.

Maxpert Training specializes in international programs with certifications in Project Management, Quality Management, Safety and Maintenance and Management.

As a Training Partner, Maxpert Training will gain further knowledge and tools in deploying and using KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in organizations.

Maxpert Training is a member of Maxpert group of companies, which owns and manages several companies in Lebanon, Italy, UAE, KSA, and US.

“Becoming Certified KPI Professional is essential for every management role. As Lebanon recently discovered oil and gas off its shore is currently preparing to take foreign investment to get its infrastructure up to par. Thus both strategic planning and execution have become key. Such a certificate is mandatory to teach and help employees with the right tools to measure the performance” – Mrs. Elissar Hamadeh, Executive Manager Maxpert Group of Companies.

The KPI Institute Program brings product and service offerings within its Key Performance Indicators Management Framework to more than 37 countries from the Middle East, Latin America, Europe and South-East Asia. These partners provide growth and awareness of strategy execution, performance measurement and management to clients through education, consulting and technology.

The KPI Institute Partners commit a significant team of professionals in order to build a performance measurement and management practice, and thus gain authority in their region, acquire strong client bases, and develop deep performance management training and consulting expertise.

This partnership between The KPI Institute and Maxpert Training debuts with the launch of the first Certified KPI Professional course in Lebanon, scheduled for 26th to 28th of June 2019.

About Maxpert Training

Maxpert Training is proud to be a Training Partner and provider to many top global training organizations. Maxpert Training core competencies include Project, Mechanical, Electrical, Safety and Maintenance.

We believe clients know good value when they see it. It starts with great content, great customer service, added value, such as (industry-exclusive) world-class learning, post-class “take-aways” and continued learning, and a network of peers unlike any other.

Our programs teach not just the foundation, but the best-known practices delivered by top organizations. Clients will learn not just the ‘academic’ understanding but will put these practices to work in our interactive, workshop format.

For more information, visit Maxpert Training.

About the KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance.

Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute.

Contacts:

The KPI Institute:

Cosmin Chindris

Email: cosmin.chindris@kpiinstitute.com

Or

Maxpert Training

Nidal Shaaban

md@maxpert-lb.com; 00961 71 82 3330

and

Nourhan Eid

info@maxpert-lb.com; 00961 76 745 747

Between the 18^th – 20^th of March 2019, Raluca Vintila, Management Consultant for The KPI Institute, hosted the Certified Performance Management Professional (C-PM) 3-day training course in Kuala Lumpur.

Participants from various industries, such as Mechanical & Industrial Engineering, Education Management, and Information Technology and Services have joined us for this learning experience.

Attendees were invited to express their learning needs and expectations from the course:

• Understanding what is a Performance Management System (PMS) based on KPIs and how to design it
• How to manage performance across organizational levels in an aligned manner
• How to bring KPIs from the strategic to the lower managerial levels
• How to improve and enhance the Organizational Strategy through the PMS
• Understanding how to address and cover performance gaps, in a formal and structured manner
• How to measure staff performance and team performance
• What types of rewards and recognition systems are recommended to connect to a PMS

Course journal

The C-PM training course provides the pillars, tools, and resources required for the effective implementation of the Performance Management Framework. In the first 2 days of the training course, we focused on the 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision-making and initiative management, and ending with learning and building a performance culture.

Day I

Generally speaking, the most appreciated part of Day 1 was the exercise that highlights the differences between 13 performance-related concepts, ranging from vision and mission to KPIs, targets, and tasks. Participants found extremely relevant the tools that support the implementation of the Performance Management System, starting from the Desired State of Evolution and Strategy Map, to the Portfolio of Initiatives and Initiative Documentation Form.

Day II

The most engaging learning experience of Day 2 was the Performance Review Meeting, where participants took on different roles, such as Performance Manager, CEO and KPI owner. Besides having fun, the attendees understood how important it is to make decisions based on performance data and to have a rigorous preparation prior to the meeting.

Day III

These six pillars discovered in the first 2 days were applied on the 3^rd day, in 12 scenarios, starting from different levels across the company, all the way to diverse capabilities and different stakeholders. All the learning has been integrated into a final simulation, which ended up being extremely dynamic for the participants as they simulated the process of airplane production.

To ensure a smooth learning experience, the training course blended in toolkits, templates, case studies, and best practices examples from some of the most successful organizations worldwide, as well as thought-provoking exercises.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Raluca Vintila directly, at raluca.vintila@kpiinstitute.com

Facilitated by Andrea Minelli, Management Consultant of The KPI Institute this course was held in Kuala Lumpur, Malaysia, between the 25^th of February and 1^st of March 2019 and is part of a series of certification courses dedicated to rigorous usage of KPIs in practice.

In the first day, the course agenda covered the following subjects:

• The world of KPIs;
• Understanding KPIs;
• KPI typology;
• KPI taxonomy.

The second day sessions covered the following discussion topics:

• KPI Selection;
• KPI Alignment;
• KPI Documentation;
• Working with targets.

In the third day of the course the next themes were approached:

• Data gathering;
• Data visualization;
• Review and certification exam.

In the fourth day of the training course, the discussions were over the following subjects:

• KPI project coordination;
• KPI selection at Organizational Level.

The fifth day concluded with the topics:

• KPI Measurement;
• KPI selection at Operational Level;
• Review and Assessment Quiz.

In order to enable both the theoretical understanding and practical experience of using a variety performance management tools and techniques for deploying KPIs correctly across different industries and functional areas, some of the methods used throughout the course were:

• Group discussions, exercises, simulations and case studies;
• Explanation of the theory regarding performance measurement;
• Presentation of the performance management templates as tools to support the integration of performance management practices in organizations;
• Customized feedback regarding the present use and the future plans for implementing performance management systems;
• Active involvement of all the participants in a collaborative learning environment where opinions and experiences are shared.

The course was attended by professionals from Saudi Arabia, Pakistan, Myanmar, Malaysia, Vietnam and Indonesia having different backgrounds and areas of expertise in their working fields like Manufacturing, Logistics, Professional Services and Government.

Before beginning the course, sharing challenges of previous experience in working with KPIs was encouraged and some of them were:

• Change Management
• Competencies
• Attitudes towards PMS
• Performance Culture
• Data Collection
• Relevancy of KPIs
• Awareness of KPIs
• Target settings
• Operational KPIs
• Standardization

Participants were invited to express some learning needs and they communicated the following expectations from the course:

• Structure of a PMS system
• SMART KPIs
• Relevance of KPIs
• Standardization of KPIs
• Building blocks of KPIs
• Target achievement
• Balanced Scorecard with KPIs
• Evidence of Performance
• Measurement challenges
• Acceptance / Buy-in from the PMS
• Data collection

In addition to the training sessions, the learning experience is comprised of a pre-course stage, a core course stage and an after-course stage. Upon participating at the face to face training course and completing all the activities on our eLearning platform participants will receive the following:

• Certificate of Completion (soft copy): after completing the pre-course activities and passing the Certification Exam;
• Certificate of Attendance KPI Professional (hard copy): after participating at the 3 days of on-site Certified KPI Professional training course;
• Certificate of Attendance KPI Practitioner (hard copy): after participating at the 2 days of on-site Certified KPI Practitioner training course;
• Certified KPI Professional diploma (hard copy): after you have successfully completed all the pre-course, core-course activities and items 11-16 of the after-course stage in the learning experience;
• Certified KPI Practitioner diploma (hard copy): after submitting your KPI Practitioner Portfolio, obtaining minimum 360 points out of 450 points after the portfolio’s evaluation and completed items 17-19 of the after-course learning experience.

In addition to the training sessions, on the last day of the course, participants completed a certification exam for obtaining the Certificate of Completion. The certification recognizes the professionals’ ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

The second course was the Certified KPI Practitioner which focused on practical exercises, accounted for 90 percent of the course’s time, the remaining time being dedicated to review relevant theoretical concepts. Independent from the course, participants can in the future to opt to obtain their KPI Practitioner Certification by following the steps highlighted on The KPI Institute’s website.

To find out more details, please visit the KPI Professional and Practitioner certification page

If the opportunity of customized KPI training courses is of interest to you, email us at office@kpiinstitute.org and you will receive a tailored offer.

For more information, contact one of our representatives:

Sasikala Annamalai

sasikala.annamalai@kpiinstitute.com