The KPI Institute recently interviewed Dr. Keith A. Clinkscale, the Strategic Planning and Performance Management Director at Palm Beach County, Florida, USA, to find out how the hospitality, travel, and tourism industry has been recovering from drought during the COVID-19 pandemic.

Here is an excerpt of the interview, which will be published in the next issue of Performance Magazine – Print Edition.

TKI: Can you share any “legacy” management practices that have lost their relevance in recent years? 

Dr. Clinkscale: Our recognition of operating in “silos” is driving more team collaboration. Some of the legacy practices in government were about “staying in your lane.” Many departments and organizations develop vertical expertise. Sometimes, they do it without input or knowledge of what is happening to their left or right. The trend is to move forward, collaborate, team up across disciplines, and generate more creative solutions through diverse and different perspectives.

TKI: What are your major challenges in managing performance? 

Dr. Clinkscale: One of the major challenges in managing performance is busy people. Sometimes people think they are too busy to manage performance. However, they are too busy not to measure performance. Taking a deep breath and looking at the data can position organizations to do the right thing based on data. Repeatedly convincing them of this can be a challenge.

TKI: What does the corporate performance management system of the future look like in the hospitality, travel, and/or tourism industry? 

Dr. Clinkscale: In the hospitality, travel, and tourism industry, the future of corporate performance management systems will make tracking trends over five years faster and easier.

We need to see how people respond to travel, hotel stays, and vacation activities. It is essential for us to understand what people value, and we need this information quickly, easy to decipher, and frequently as things change every day.

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Keep an eye out for Performance Magazine – Print Edition No. 23 to be released on Amazon and TKI Marketplace this October, to dive more into our conversation.  For further updates. visit and follow The KPI Institute’s LinkedIn page.

The KPI Institute has announced the awardees of the Employee of the Month (EOM) for July 2022.

The TKI People Awards series features the employees and the teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

The KPI Institute celebrates the success of five (5) employees at work. Learn more about the employees, who excel in the month of July through the interview below, where they share thoughts in receiving the recognition up to the career lessons they have learned as a professional that you may also practice in your working environment.

 

 

 

Raluca Vintila

Management Consultant

TKI Consulting

 

1. What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Raluca: I love spending time outdoors as much as possible, especially traveling. In addition, gardening is one of the latest passions I discovered. I also love supporting local non-government organizations (NGOs) that look after environmental protection, forestation, and animal care.

2. What do you appreciate most about working at The KPI Institute?

Raluca: I appreciate the flexibility to match personal preferences and interests with TKI business needs. I think we have a super-open culture, where you have the freedom to contribute.

3. What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Raluca: I think my current position is a good fit for me; exploring customer relationships and training delivery. I would love to continue in this endeavor. I already tried everything I wanted to try, like research and instructional design.

 

 

Mohamed Fouad

Art Director

Biodigy

 

1. What does receiving the Employee of the Month award mean to you?

Mohamed: It means a lot to me— feeling appreciated by my superiors for my work and effort I exerted to every task, and the desire to achieve more achievements in the future.

2. What’s your favorite accomplishment so far at TKI?

Mohamed: My favorite accomplishment is when I worked on two branding projects. I am so honored to be part of creating the visual identities for ILMS & LMSL

3. When you’re faced with a challenge at work, how do you find a solution?

Mohamed: I search for the best solution, and ask my manager.

4. What would be the three main career lessons that you have learned thus far?

Mohamed: The three main career lessons I have learned so far are as follows:

• Trust the process as you will achieve what you dream about. 
• Appreciate what you have.
• Always work on your skills on a daily basis.

 

 

Asmaa El Cadi

Marketing Manager

ILMS

 

1. What does receiving the Employee of the Month award mean to you?

Asmaa: I was surprised when I first got to know about it [EOM award].  I am glad that my work did not get unnoticed, and I am very grateful to work with such a highly skilled team of very kind people. 

2. What’s your favorite accomplishment so far at TKI?

Asmaa: This award itself is a great accomplishment to me, plus the fact that my team and I are currently managing our work pretty well. We got to understand each other’s way of working and strengths, and I can say— now, we harmoniously complement each other.

3. When you’re faced with a challenge at work, how do you find a solution?

Asmaa: I admit, I was usually the type of person who would try hard to find a solution by myself whenever I am facing any challenges. With my current team, I learned to seek help and advice from my colleagues. I have the chance to work with experienced people from different backgrounds, so there is always someone who has my back.

4. What would be the three main career lessons that you have learned thus far?

Asmaa: The first career lesson I have learned is getting to know your team members and developing good relationships based on respect and appreciation. The second thing is being result-oriented and trying to have the same vision as your team to accomplish any project. Lastly, maintaining a good work-life balance:  staying healthy and getting the time to do the things you love will positively impact your productivity at work.

 

 

Tudor Modruz

Senior Business Development

MENA

 

1. What does receiving the Employee of the Month award mean to you?

Tudor: Receiving the EOM award is an acknowledgement of hard work and dedication. This award also provides another incentive to continue the development path. This award would certainly not have been possible without the help of my colleagues, who I would like to thank on this occasion.

2. What’s your favorite accomplishment so far at TKI?

Tudor: My favorite accomplishment is seeing the developed ideas proved useful and added value to the related activities.

3. When you’re faced with a challenge at work, how do you find a solution?

Tudor: Challenges are sometimes the big learning opportunities in everyone’s career. In my case, changing views and balancing the impact of any decision make the best solution that is easier to reach.

4. What would be the three main career lessons that you have learned thus far?

Tudor: The following are the three main lessons I learned so far as a professional:

• Recognize and appreciate the success of others.
• Teamwork is a key aspect.
• Keep learning every day.

 

 

Kimberly Tilar

Publisher and Editor Specialist

TKI Research

 

1. What does receiving the Employee of the Month award mean to you?

Kimberly: Receiving the EOM award means a lot to me. It serves as a reminder to become more competent, and consistent in giving my best in every project or task that I do. This award also shows that my work values and performance are appreciated by my colleagues. 

Thus, I would like to thank these people: Len Cristobal, Daniela Vuta, Cristina Mihailoaie, Dragos Anton, Andrei Costea, and Alexandru Seliscan, for guiding me to become the best version of myself since day one. 

2. What’s your favorite accomplishment so far at TKI?

Kimberly: Growing professionally and personally with my colleagues here in TKI is something I can consider my favorite accomplishment. So, aside from my participation in the production of the Performance Magazine, one of my favorite accomplishments is receiving the final versions of the articles written by our researchers and contributors. That means, at some point in the writing process, I have been  helpful to my colleagues in improving their pieces and encouraging them to express and share their knowledge in the best form it possibly can be. 

3. When you’re faced with a challenge at work, how do you find a solution?

Kimberly: I admit that I am the type of person who likes to figure things out on my own as I do not want to cause any inconveniences to others. But I have been able to change this attitude. Whenever I face a challenge at work now, I search for the possible solution first on my own. Then, I consult with my superiors and workmates for their suggestions or feedback. I narrow  down all the options, ideas, and advice I receive  to come up with the best solution.

However, it is important to take a breath when things are becoming overwhelming before making a decision. So, allowing myself to pause and have a peaceful mind is what I actually do first when facing a challenge. After that, when I know that I am in the right place and mind, I conquer everything.

4. What would be the three main career lessons that you have learned thus far?

Kimberly: The three main career lessons that I have learned so far as a young professional, especially in the TKI are:

• Communication is the key to everything: Conflicts can be avoided when good communication is being practiced, especially in the work from home setup with a community of diverse culture.
• Good skills are a must but having empathy skills will lead you to other greater things: In an article from Harvard Business Review, it has been  mentioned that “empathic workplaces tend to enjoy stronger collaboration, less stress, and greater morale, and their employees bounce back more quickly from difficult moments such as layoffs.”
• Everyday is a new opportunity to grow: In TKI, I am able to handle different tasks and projects, and collaborate with my colleagues from different departments. So, in every situation, I always make sure that I have takeaways, something I have learned and would like to keep to improve. Moreover, do not be afraid to ask questions. You will learn a lot by asking questions.

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The KPI Institute is a globally recognized organization that focuses on business performance. It offers research projects in 12 practice areas, including strategy, KPIs, employee performance, and customer service as well as innovation performance. 

The KPI Institute uses a variety of publications, subscription services, and a knowledge platform in disseminating insights, that is available to registered members. Training and consultation services are also provided worldwide to assist in putting these insights into reality. 

 

Editor’s Note: Below is an excerpt of an article written by Islam Salahuddin, a Business Research Analyst at The KPI Institute. “The Key to Developing a Powerful Data Strategy” is originally published in the 22nd PERFORMANCE Magazine – Printed Edition.

Amidst the buzzing world of data, companies may find themselves directly diving into analytics due to the fear of falling short and missing out. However, many resources can be spent on catching up on the race but end up with no real results.

That happened to 60-85% of big data projects, which IBM reported to have failed because they focused solely on technology. IBM added that the projects did not have a data strategy and a data-centric culture supporting  business objectives. 

Meanwhile, the Massachusetts Institute of Technology’s MIT Technology Review Insights survey of 357 business leaders and decision-makers in July 2021 has revealed that only 20% are implementing a data strategy. While 30% of the respondents have a data strategy in place, they believe it still has gaps.

What Makes Executing a Data Strategy at Scale Difficult

According to 42% of MIT’s respondents, the main challenge for implementing a data strategy is access to “more sources of data, including demographics, competitor, and geospatial information.” Thirty-four percent admit they need help with extracting meaningful insights from their data, while some believe they need “better tools and infrastructure for data storage and analytics.”

In the survey’s report, “in unpredictable times, a data strategy is key ,” says Ishit Vachhrajani, Enterprise Strategist at Amazon Web Services,  emphasizing that all the challenges mentioned by the respondents can be blamed on “cultural obstacles” within their organizations.

“We talk a lot about technology, but one problem we hear from leaders is overly centralized, HIPPO-based decision-making that stands in the way,” Vachhrajani said. He also blames the challenges to governance structures that are no longer effective in bridging people who understand and work with data and frontline employees involved in decision-making and customer interaction.

In the same report, Jonathan Lutz, Director of Technology at Aquiline Capital Partners, describes the implementation of a successful data strategy as an “all-hands effort.” He recommends strong support from the top and buy-in across the organization.

For Vachhrajani, a successful data strategy is driven by leaders who invest in equipping people with the right skills and adopting technology across the company.

To learn more on how to establish an effective data strategy, read the full article in the latest edition of PERFORMANCE Magazine. The 22nd PERFORMANCE Magazine – Printed Edition caters the role that data plays in transforming organizations as they achieve excellence, growth, and success. Grab your copy in the TKI Marketplace now!

As the recovery from the COVID-19 crisis accelerates; most of the countries open their borders for tourists. In addition, the measures of travel restrictions have been eased amidst the International Air Transport Association (IATA) upgrade to its outlook for the airline industry’s 2022 financial performance. 

According to IATA’s forecast, the airline industry is expected to reduce its losses to -$9.7 billion, with a net loss margin of -1.2%. It is a huge improvement compared to IATA’s 2021 estimation of $11.6 billion loss, and from losses of $137.7 billion (-36.0% net margin) in 2020 and $42.1 billion (-8.3% net margin) in 2021.

“Airlines are resilient. People are flying in ever greater numbers. And cargo is performing well against a backdrop of growing economic uncertainty. Losses will be cut to $9.7 billion this year and profitability is on the horizon for 2023. It is a time for optimism, even if there are still challenges on costs, particularly fuel, and some lingering restrictions in a few key markets,” said Willie Walsh, IATA’s Director General.

However, it is reported that despite the airline industry returning to profitability, they are unable to meet the growing demand for travel due to much higher expenses for labor and fuel. Airlines discovered that they could not maintain the higher level of flights they had hoped to provide in order to take advantage of the escalating demand.

What Can Airlines Do?

Focus on profitability over revenue growth. PwC believes that investors will continue to reward airlines that prioritize profitability over revenue growth. Airlines could be enticed to increase capacity more quickly than demand to profit from low incremental costs and abundant resources. However, doing this will probably result in lower fares, which will reduce revenue and profitability.

Establish a positive reputation. Based on McKinsey&Company’s analysis, travelers no longer just purchase tickets based on the cost and availability. They travel more frequently and have more understanding of the variations among airlines, including their service capabilities and operational efficiency.

Monitor performance using KPIs. In order to track an airline’s potential or needs for improvement that can help the organization demonstrate positive reputation, and develop and implement a customer-focused strategy, it is necessary to have the data to support their decisions.

The KPI Institute released the Top 25 Airlines KPIs – 2020 Extended Edition, which compiles the most popular 25 KPIs used worldwide by airline management throughout 2016 and 2020. The 25 airlines KPIs identified are categorized into five divisions:

1. Airline Service Quality – Evaluates an airline’s capacity to deliver services that meet consumer expectations as it draws attention to crucial factors that directly affect customer happiness.
2. Airline Revenues – Assesses the revenues, which airlines generate through its service and product sales.
3. Aircraft Fleet Management – Refers to effectively arranging and managing the available aircraft and includes information on maintenance procedures and capacity utilization rates.
4. Airline Costs – Relate to all the expenses involved in providing airline services.
5. Airline Staff – Indicates the sufficiency and productivity of the airline’s employees. 

Explore the 25 most popular airline KPIs today and read through each of their profiles, which are filled with in-practice recommendations. Download the Top 25 Airlines KPIs – 2020 Extended report here.

 

The newest edition of the PERFORMANCE MAGAZINE is now available in The KPI Institute’s Marketplace and Amazon.

The 22nd edition of the Performance Magazine focuses on how data may transform businesses while producing significant results considering that in today’s generation, everything is developing fast and drastically, including how plans are established and implemented, as well as how employees carry out their jobs. 

On the cover, join Kevin Hartman, Google’s Chief Analytics Evangelist, and dive into the world of data analytics. Discover how data creates new structures and dynamic bonds while embodying digitalization.

Moreover, this issue explores how artificial intelligence affects performance management, what makes a strong data strategy, and what the top business intelligence trends are like in 2022. It also covers the digital initiatives of several cities across the world using performance assessment methods and strategic development ideas. This edition can be an instrument for learning how to embrace technological change while making achievements in sustainability.

The 22nd Performance Magazine highlights the following:  

• The state of strategy and performance management in 2022
• Updates on industry trends, best practices, and innovations
• Role of data analytics in business strategy and performance
• Interviews with strategy experts and academicians
• Comprehensive global analysis and concept presentations
• Exclusive insights from top consultants
• Guides in boosting personal performance
• Recommended resources and tools for data savvy and decision-makers

Learn more about data analytics, innovation, and digitalization in relation to strategy and performance management while reading through each page of the PERFORMANCE MAGAZINE Issue No. 22, July 2022. You can grab a digital copy in The KPI Institute’s Marketplace or through this link: Performance Magazine 22. For an additional printed copy, you can order yours via Amazon. 

 

The KPI Institute (TKI) has announced the Employee of the Month (EOM) awardees for the second quarter of 2022.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In an interview, the recipients of the Employee of the Month award in April, May, and June shared their thoughts about the recognition, as well as their favorite accomplishments working at TKI. Learn how they conquer challenges at work, and be inspired as they break down three main lessons they have learned so far as professionals.

Employee of the Month: April 

 

 

Natasya Susilyo

Administrative Assistant,

ILMS Division

 

1. What does receiving the Employee of the Month award mean to you?

Natasya: I am very pleased to hear that everyone perceived my work helpful. I always try to tap my back and tell myself to give out my best in every task and project I do. I feel very encouraged by this recognition, and the EOM awards motivate me to improve myself. I hope I continue to prove myself worthy of this recognition.

2. What is your favorite accomplishment so far at TKI?

Natasya: My favorite accomplishment is when everyone feels that I am helpful, and I get to fulfill the needs of our team. During my first two months at TKI, I received great feedback and recognition from the team for improving efficiently and creating a clear workflow for our new project, as well as establishing good communication for the guests. Most importantly, I learn new things when I work and collaborate with our research team. I find out what they need and already have and connect them with project goals. Another one is that I get to connect with global teams, experts, and authors and improve my way of thinking. For me, that’s a great accomplishment while working at TKI.

3. When you are faced with a challenge at work, how do you find a solution?

Natasya: I usually take a moment for at least 5 to 10 minutes to see the bigger picture of a challenge. Then, I take some notes and create a little framework and to-do list on how it should be processed.

4. What would be the three main career lessons that you have learned thus far?

Natasya: The main career lessons are to give your best in everything you do, look at the bigger picture, and take your time when facing challenges. Moreover, always ask your superiors for their thoughts on your performance to get you motivated and feedback that might help you improve!

 

 

Andra Rotar

Junior Management Consultant,

Research Division

 

1. What does receiving the Employee of the Month award mean to you?

Andra: It [EOM award] was a great encouragement as I received it quite early in my collaboration with TKI.

2. What is your favorite accomplishment so far at TKI?

Andra: My favorite accomplishment in TKI is being part of the team developing a Top 25 KPI report. It is the first project in which I was involved from the beginning until the last review. I believe the final result turned out nice in a way that is informative and helpful for the stakeholders of the targeted industry.

3. When you are faced with a challenge at work, how do you find a solution?

Andra: I try to stay positive and assess my ability to respond to challenges. I do my best to find a suitable solution, which I try to discuss with a more experienced colleague and get their feedback and perspective.

4. What would be the three main career lessons that you have learned thus far?

Andra: Three main career lessons I learned: (1) find a job that gives you meaning and enjoyment, (2) develop fruitful relations with your colleagues, and (3) together you will have greater achievements and you’ll have more fun. There are always new things to learn from everyone around you, from the new colleague that started last month to the Chief Executive Officer (CEO) with decades of experience. You have to be open-minded and always pay attention.

 

 

Alexandru Seliscan

Senior Graphic Designer

Biodigy Division

 

1. What does receiving the Employee of the Month award mean to you?

Alexandru: Receiving this recognition means a welcomed acknowledgment for the work I was doing here.

2. What is your favorite accomplishment so far at TKI?

Alexandru: The pinnacle of any graphic designer’s work is creating a brand book. I can add this to my accomplishments with designing the systems brand book, but I also really enjoyed working on the Performance Magazine, the 20th and 22nd issues, where I had more creative freedom.

3. When you are faced with a challenge at work, how do you find a solution?

Alexandru: I discuss this [challenge at work] with my team and try to find the best solution to the given problem.

4. What would be the three main career lessons that you have learned thus far?

Alexandru: The main career lessons I have learned so far are:

• Keep up  the positive thinking. Think out of the box to find new solutions to any problem.
• To be a good leader means to listen to and understand the people you are working with if you want to have constant good results.

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Employee of the Month: May

 

 

Mihai Malene

Account Manager,

Biodigy Division

 

1. What does receiving the Employee of the Month award mean to you?

Mihai: It is an honor. I enjoy working with the team, and I believe everyone is an employee of the month.

2. What is your favorite accomplishment so far at TKI?

Mihai: Becoming part of the team!

3. When you are faced with a challenge at work, how do you find a solution?

Mihai: I propose a solution and ask my more experienced colleagues.

4. What would be the three main career lessons that you have learned thus far?

Mihai: Ask, and then double-check; never assume! Teamwork is highly important. Knowledge is good, but the experience is better.

 

 

April Nombrefia

Head of Instructional Design,

ILMS Division

 

1. What does receiving the Employee of the Month award mean to you?

Apri: I think this means that I was able to help my fellow instructional designers (ID) and colleagues with what they needed help with at work and that I exceeded expectations beyond my job description. I was not expecting it, to be honest. 

2. What is your favorite accomplishment so far at TKI?

April: So far, my favorite accomplishment at TKI is establishing a productive yet friendly working dynamic, not only with my ID team, but also with the cross-functional teams at ILMS and across TKI. 

I believe that anyone can be a task manager, but establishing and being able to maintain a good working relationship with colleagues from different teams and entities in the TKI ecosystem is something I feel happy about, and it is worth celebrating. 

3. When you are faced with a challenge at work, how do you find a solution?

April: I usually try a triage of approaches: root-cause analysis, research, and “scenario-based trial and error.” Root-cause analysis is crucial. No matter how small the challenge is, identifying the problem or the source of the challenge is very important in finding the exact solution. Misdiagnosis can result in bigger issues. 

Research is another of my first go-to solutions in problem-solving as information is always a good source. Research may not always provide solutions but it can give meaningful directions that can point me to the exact answer I am looking for. 

I would also say “scenario-based trial and error.” I try to think of how my ideas would affect specific scenarios of the challenge and then work from there. 

4. What would be the three main career lessons that you have learned thus far?

April: I would say the effectiveness of communication, clarity of instructions or directions, and empathy. While it is not my first time working with multicultural teams, it is a different story when everything is remote, not to mention the difference in time zones. However, working with my team members and other colleagues made me realize I still have a lot to learn in these three aspects, so I’m very thankful to them for these lessons!

 

 

Cristina Craciun

Business Research Analysis,

Research Division

 

1. What does receiving the Employee of the Month award mean to you?

Cristina: The employee of the Month is an excellent acknowledgment of the energy and focus of the employee, motivating for further achievements. It was a huge surprise to receive the award and a true honor. Thus, I want to thank my colleagues for their support and recognition. I am truly grateful!

2. What is your favorite accomplishment so far at TKI?

Cristina: I can not talk of just a favorite one. I take small accomplishments and celebrate each of them. The practice of acknowledging even small achievements is my recipe for enjoying work and life. So far, it has been a great motivation.

3. When you are faced with a challenge at work, how do you find a solution?

Cristina: Most of the time, challenges can become opportunities. But from my experience, that can only be done by switching perspectives. In my life and even at work, when I face a challenge or a problem, I step out of my box and look at the bigger picture. Almost all the time, this helicopter view gives me new perspectives and helps me keep my plans up-to-date. Whenever this does not work, I seek help from my colleagues as their fresh views can open new paths.

4. What would be the three main career lessons that you have learned thus far?

Cristina: First, never stop learning. Second, have courage. Lastly, appreciate yourself and your coworkers.

 

 

Irene Rahardiani

Senior Educational Programs Specialist,

Educational Programs Division

 

1. What does receiving the Employee of the Month award mean to you?

Irene: I feel honored and greatly appreciate receiving this acknowledgment and recognition of my work. However, I would not be at this point without the endless support of my team. So, through this opportunity, I would like to convey my sincere gratitude to Roxana Barb, Cezarina Ciochina, Khairunnisa Prayati, and Rim Marmar. Thank you so much, team! You are the best!

2. What is your favorite accomplishment so far at TKI?

Irene: My favorite accomplishment at TKI is receiving this award and positive feedback from our course participants for my assistance during their learning experience with TKI.

3. When you are faced with a challenge at work, how do you find a solution?

Irene: First, I tried to find a solution by myself through little research. When I am in a situation where I hit a dead end, I always ask my mentors, Roxana or Czarina, and seek advice.

4. What would be the three main career lessons that you have learned thus far?

Irene: Good communication. A work environment with good communication makes us achieve the best result. It includes appreciation for every little help of our colleagues. 

Be brave. There are many new things I learned from TKI, and as always, the big encouragement from Roxana makes me courageous to give it a try. 

Great teamwork. According to George Shinn, “there is no such thing as a self-made man. You will reach your goals only with the help of others.” 

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Employee of the Month: June

 

 

Aida Manea

Business Research Analyst,

Research Division

 

1. What does receiving the Employee of the Month award mean to you?

Aida: This is the first time I receive the EOM award. For me, it is an acknowledgment of the fact that I am doing something good around here. This nomination encourages team connection and fuels my ambition to shape a better version of myself at work.

2. What is your favorite accomplishment so far at TKI?

Aida: The fact that I got the chance to hold meetings by myself with two of our audit clients. Moreover, I was recently assigned as the project manager for an Employee Performance Management Audit project.

3. When you are faced with a challenge at work, how do you find a solution?

Aida: I always take time to get used to the situation and become comfortable with it. I tend to look over past projects to see if there is something that could help me. For me, previous experiences serve, most of the time, as aids. With each project I am involved in, I feel more confident handling issues. I always stick with some information or working method.

4. What would be the three main career lessons that you have learned thus far?

Aida: So far, the three main career lessons I learned are: get a job you enjoy, always strive to become better, and be a team player.

 

 

Alina Zeres

Logistics Specialist,

Support Division

 

1. What does receiving the Employee of the Month award mean to you?

Alina: This second EOM award I got represents a sign of appreciation that motivates me and makes me believe that my work brings value to everything I do.

2. What is your favorite accomplishment so far at TKI?

Alina: My favorite accomplishment is seeing my colleagues happy with the support I offer in their project development.

3. When you are faced with a challenge at work, how do you find a solution?

Alina: Logistics is a sector that brings challenges often but having more than 10 years of experience in logistics and business travel planning, I can always find the best solution. 

4. What would be the three main career lessons that you have learned thus far?

Alina: First, bring value to everything you do. Second, keep learning. Lastly, set objectives.

 

 

Abdallah Diab

Research Analyst for Personal Productivity, 

ILMS Division

 

1. What does receiving the Employee of the Month award mean to you?

Abdallah: To me, receiving the EOM award means appreciation of the hard work and effort I put into my work. It means acknowledgment from my colleagues, and I am truly humbled and grateful for this consideration. 

2. What is your favorite accomplishment so far at TKI?

Abdallah: My favorite accomplishment is learning a lot about the proper utilization of the project management tool— Asana and successfully creating projects that helped the team and our goals be organized, including the management in tracking teamwork progress by making everything simplified, structured, and accessible. 

3. When you are faced with a challenge at work, how do you find a solution?

Abdallah: Whenever I face a challenge, I seek help from my research colleagues or our Head of Research. Everyone is very kind and helpful. Our team culture truly deserves to be treasured because aside from receiving help is always available, it is promoted through fostering an environment where double-checking things and asking questions is constantly encouraged. 

4. What would be the three main career lessons that you have learned thus far?

Abdallah: The first career lesson I have learned extensively is how to conduct proper research. I can feel that my research skills have tremendously improved over these months of working here, and in the future, if I wish to pursue a Ph.D., the prospect of doing so seems a lot more doable and practical than before. 

Second, I have gained some insights into how project management takes place and the dynamics of how a start-up works, and what sort of teams are required to bring the final product into materialization. 

Lastly, I learned about the vitality of proper teamwork, communication and provision of feedback for one’s work, and the importance of taking in multiple opinions on a matter before reaching the finish line. 

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Be part of The KPI Institute’s growing team! TKI is looking for the following professionals:

• Governance and Compliance Audit Consultant
• Internal Consultant (BD/Product Management)
• Marketing Manager
• Edutech Business Analyst
• Junior and Senior Researcher
• Backend Developer
• Graphic Designer

Visit TKI’s official LinkedIn profile, or connect with Nadiyah Afifah Niigata Ramadhani (Recruitment Specialist) through LinkedIn for more information.

Editor’s Note: “Four Business Intelligence Trends in 2022” is an article written by The KPI Institute’s Research Analyst, Brian Kiprop. This piece is originally published in the 22nd Performance Magazine – Printed Edition.

As the year progresses, entrepreneurs and managers are developing growth strategies as they establish data-driven cultures in their companies. Business intelligence assists in making data-driven decisions by utilizing data infrastructure, tools, and best practice benchmarks. Many businesses can identify new opportunities by having a wide view and utilization of data. This could spark change, eradicate inefficiencies, and adjust to market changes.

To determine the trending scientific business intelligence concepts for 2022, we conducted secondary research by collecting recent publications from the Scopus engine, the largest database of highly influential scientific publications. In 2022, there are 45 documents from a range of disciplines; computer science (28), Engineering (22), Decision Sciences (11), Social Sciences (11), Mathematics (6), Business and Management (5), Energy (2), Materials Science (2), and Biochemistry and Molecular Biology (1). 

Since all 45 documents have been published this year in well-recognized journals like Springer and Emerald, we exported the data for analysis to the latest version of Voss viewer software released this year. Voss viewer software is a data visualization tool developed at the Center for Science and Technology Science at Leiden University. 

Our results from a keyword analysis show four keywords (concepts) predominant in up-to-date publications of business intelligence by researchers in 2022. They include business intelligence, information analysis, artificial intelligence, and decision making. 

Business Intelligence

As a standalone concept and the most occurring keyword (32 instances) in our research, business intelligence is an attractive area of interest for businesses and researchers. Business intelligence enables companies to make fast decisions by understanding historical and current data in a business context. These will promote better performance, assess customer behavior patterns, analyze competitors, and identify market opportunities. 

When designing business intelligence tools, IBM suggests that companies adopt an easy-to-operate business intelligence analytical solution, integrating data sources from different platforms and understanding capabilities like artificial intelligence and machine learning before implementation. 

Microsoft uncovers four stages that business intelligence undergoes, from raw data to reports and insights. Step 1 involves data collection, followed by spotting patterns in the data. The third step focuses on visualizing the data, while the last step concerns taking action on findings in real time. 

Information Analysis

The information analysis concept has 16 occurrences across our literature review. Information analysis is known to be part and parcel of intelligence gathering to influence firm decisions. After gathering the business data, assessing data sets to provide insights is crucial for deciding the actions to take from them. Data can then be processed using a different range of tools, and some of the major software are Microsoft Power BI and Tableau. 

The tools for data analysis usually consisted of dashboards, visualizations, data mining, Extract Transfer Load, reporting, and Online Analytical Processing. However, the most popular among users are visualizations and dashboards.

Artificial Intelligence 

Artificial intelligence refers to systems and machines that draw knowledge from previous experiences, adapt fresh inputs, and conduct human-like activities. In our study, we found artificial intelligence to have four keyword occurrences. 

According to Harvard Business Review, three types of Artificial Intelligence relate to solving business needs. The first one, process automation, enables administrative tasks like data transfer through emails to be updated in the recording system. The second is cognitive insight, which utilizes algorithms to determine patterns in large amounts of data and generate insights. Lastly, cognitive engagement comprises intelligent agents and chatbots that respond to customer inquiries. 

Decision Making

In our findings, decision-making had a keyword occurrence of five across all 45 papers. Decision-making is an essential outcome of collecting business intelligence. Many companies want to make better decisions concerning their strengths, weaknesses, opportunities, and threats within their business environment. 

In Minggao Yang’s paper on the influence of business intelligence on the financial performance of innovative companies, the author finds a direct correlation between business intelligence and business performance, thereby confirming that data-driven choices influence business profitability positively.

Managers and founders looking into expanding business intelligence capabilities to identify and act on sustainable and profitable opportunities could benefit from understanding the four emerging concepts in business intelligence. As collecting business intelligence requires basic skills in analyzing data, one can consider taking The KPI Institute’s Certification in Data Analysis to build or upgrade their data analysis skills.

• “سلوشنز” حصلت على جائزة التميز في الأداء المؤسسي بعد إحرازها درجةً عالية في التصنيف حسب النموذج المعتمد من معهد “مؤشرات الأداء الرئيسية” لتقييم نضج الأداء. 
• يُظهر التقييم مستويات عالية من النضج لدى إدارة الأداء في شركة “سلوشنز“.  

الرياض، المملكة العربية السعودية، (24 يوليو 2022): مُنحت الشركة العربية لخدمات الانترنت والاتصالات “سلوشنز” جائزة التميز في الأداء المؤسسي بعد إحرازها درجة عالية في التصنيف المعتمد من المعهد الدولي لمؤشرات الأداء (The KPI Institute)، والذي يقيم نضج الأداء في المؤسسة، حيث يُظهر التقييم مستويات عالية من النضج لدى إدارة الأداء في شركة “سلوشنز”. 

وتعد الجائزة التي حصلت عليها “سلوشنز” تصنيفاً دولياً في “التميز المتكامل لإدارة الأداء”، من المعهد ، الذي يُعد منظمةً بحثية عالمية متخصصة في الاستراتيجية وأداء الأعمال. 

وحصلت شركة “سلوشنز”، المزود الأول لحلول تقنية المعلومات في المملكة العربية السعودية، على درجة عالية في الآلية التي يعتمدها المعهد البحثي العالمي لتقييم “نضج إدارة الاستراتيجية والأداء”، حيث سلم فريق من المعهد الشهادة لشركة “سلوشنز” وذلك خلال زيارتهم للمقر الرئيسي للشركة في مدينة الرياض. 

وعمل المعهد الدولي، من خلال وحدة مراجعة الأداء العالمي، مع “سلوشنز” لتقييم مستوى نضج إدارة الأداء في الشركة، من خلال نموذج معتمد لدى المعهد، لتسليط الضوء على الممارسات الجيدة والفرص المتاحة لتحسين التخطيط الاستراتيجي وإدارة الأداء، حيث أظهرت نتيجة التقييم مستوى عالٍ من النضج، وذلك بحصول “سلوشنز” على 4 درجات من أصل 5 درجات. 

ويأتي هذا التصنيف بعدما أجرى المعهد تقييمًا لشركة سلوشنز على خمس فئات مختلفة، وهي التخطيط الاستراتيجي، وقياس الأداء المؤسسي، وإدارة أداء الشركة، وثقافة الأداء في الشركة، وإدارة أداء الموظفين، حيث صُنِّفت “سلوشنز” على أنها منظمة متكاملة ملتزمة بتطبيق المعايير الدولية في الإدارة الشاملة للأداء، ويُعتبر هذا التصنيف واحدًا من أعلى التصنيفات في العالم للمشاريع والشركات في قطاع تقنيات المعلومات والاتصالات.  

ويعكس هذا التقييم تكامل نظام إدارة الأداء في “سلوشنز“ مع استراتيجيتها التي تتمحور حول المحافظة على نجاح العلاقات مع الشركاء والعملاء، واستمرارية الريادة في التحول الرقمي في المملكة. 

ووفقًا للمعهد، تُظهر الدرجات مواءمةً واضحة في ممارسات إدارة الأداء والاستراتيجية عبر المستويات التنظيمية المختلفة. كما أشاد المعهد بشركة “سلوشنز” في تقرير التقييم النهائي، مثنيًا على عملياتها المنظمة لإدارة الأداء المُدارة بشكل جيد، مما يجعل رؤيةً ورسالة “سلوشنز“ متّسقةً مع أولوياتها الاستراتيجية المتمثلة في “القيادة والتوسع والتقدم والترويج”، وأتمتة عمليات مشروعاتها ونماذجها وأدواتها. 

وقال كوزمين تشيندريس، مدير الشراكات العالمية في المعهد: “ما حققته شركة سلوشنز يُعد إنجازًا ينبغي للمنظمات الأخرى أن تحتذي به، حيث صُمم نموذج آلية تقييم نضج الأداء من أجل تقييم الأنظمة المؤسسية المتميزة والاحتفاء بها، ولتكون بوصلة للشركات لتوجيهها نحو تحقيق تقدم مستدام وتنفيذ ناجح للاستراتيجية“. 

تجدر الإشارة إلى أن شركة “سلوشنز“ قد نجحت في الوصول إلى درجة (4) في نموذج آلية تقييم نضج الأداء، بينما يبلغ متوسط ​​مستوى النضج على المستوى الخليجي (3 من أصل 5) درجات، في حين أنّ متوسط ​​النضج في قطاع تقنيات المعلومات هو (3.2) درجات. ويعتبر هذا الإنجاز الملفت ثمرةً لجهود شركة سلوشنز في مجالات توفير حلول لتكامل الأنظمة، وخدمات الاتصال، وتعهيد الأعمال، والخدمات السحابية للعملاء التجاريين منذ ما يزيد عن عشرين عامًا. 

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نبذة عن شركة “سلوشنز”  (www.solutions.com.sa) 

هي أداة التمكين الرائدة في المملكة للتحول الرقمي، والمزوّد الأول لخدمات تكنولوجيا المعلومات مما يمكّن القطاعين، العام والخاص، من التحول والوصول والتوسع في عصر رقمي جديد. كما وتزوّد العملاء بحلول تقنية متكاملة مما يعزز عملياتهم اليومية. ويجدر بالذكر أنّه تم تصميم خدمات تكنولوجيا المعلومات والاتصالات الأساسية الخاصة بها لتمكين وإدارة وتوسيع نطاق الأعمال التجارية. 

أطلقت شركة “سلوشنز”  عملياتها منذ أكثر من عقود، وقد خدمت حتى الآن ما يقارب الأربعةَ وعشرينَ عميلاً في خمسٍ وثلاثينَ مدينة في قطاعات رئيسية في المملكة العربية السعودية، بما في ذلك الخدمات المالية، الرعاية الصحية، والتعليم. كما ويعمل لديها ما يقارب الألفُ وخمسمائةُ موظفٍ مع أكثر من ألفِ شهادةٍ في التقنيات الرئيسية ومجالات الأعمال. 

للمزيد من المعلومات، زوروا موقع الشركة: www.solutions.com.sa  

التواصل مع: 

العلاقات العامة لدى شركة “سلوشنز” 

البريد الالكتروني:  PR@solutions.com.sa 

 

نبذة عن معهد The KPI Institute   (www.kpiinstitute.org) 

هو معهد رائد عالميًّا في إدارة الأداء، التدريب على مؤشرات الأداء الرئيسية، ومنح الشهادات.  

يدير برامج بحثية في اثني عشر مجال ممارسة، ينشر رؤىً في كافة المجالات من خلال منشورات ومنصات المعرفة، ويوفر الدعم في نشر تلك الأفكار من خلال التدريب والخدمات الإستشارية. 

يتم تقديم خدماتنا المتعلقة بتقييم النضج  من قبل وحدة تقييم الأداء العالمي  The Global Performance Audit Unit (www.gpaunit.org) ، قسم مراجعة الإستراتيجية والأداء في معهد   The KPI Institute. 

التواصل مع: 

كوزمين شيندريس ، مدير الشراكات العالمية في معهد The KPI Institute 

البريد الالكتروني: cosmin.chindris@kpiinstitute.com  || هاتف/واتس اب:

+40740963913 

لاستفسارات التدقيق، تواصل معنا عبر: office@gpaunit.org 

• solutions by stc received the award after scoring high on The KPI Institute’s Integrated Performance Maturity Model Framework v2.0. 
• The evaluation indicates a high level of management maturity at solutions by stc.

RIYADH, Saudi Arabia, (24 July 2022):  The KPI Institute has awarded solutions by stc, Saudi Arabia’s leading digital enabler, an excellence award in integrated performance after scoring high on The KPI Institute’s Integrated Performance Maturity Model Framework, which the The evaluation indicates a high level of management maturity at solutions by stc. 

solutions by stc received the award which consider as an international classification in Integrated Performance Excellence, from The KPI institute while the institute visited the company’s HQ in Riyadh. 

This Award came after The KPI Institute evaluated solutions by stc in five different categories: strategic planning, corporate performance measurement, corporate performance management, performance culture, and employee performance management). 

solutions by stc has been classified as an integrated organization committed to applying international standards for comprehensive performance management. It is considered one of the highest rankings in the world for enterprises and companies in the ICT sector. 

This reflects the integration of solutions’ performance management system with its LEAP strategy, which is primarily focused on customer service and maintaining its leading position in the market to ensure sustainable growth.  

Through its Global Performance Audit Unit, The KPI Institute, a global research organization specializing in strategy and business performance, worked with solutions by stc in order to assess the company’s performance management maturity level. The KPI Institute was tapped to conduct an Integrated Performance Maturity Model assessment focusing on identifying good practices and opportunities for improvement in strategic planning and performance management. The evaluation resulted in Level 4 score out of 5, indicating a high level of management maturity at solutions by stc. 

According to The KPI Institute, the scores suggest consistency within the strategy and performance management practices across different organizational levels. In its final assessment report, The KPI Institute also commended solutions by stc for its well-managed and structured performance management processes, a mission and vision that is aligned with its LEAP strategic themes (Lead, Expand, Advance, Promote), and the automation of its projects’ processes, templates, and tools. 

“What solutions by stc has achieved is something other organizations can emulate. The Integrated Performance Maturity Model assessment is designed to validate and recognize outstanding organizational systems and to serve as a company’s compass for sustainable progress and successful strategy implementation,” said Cosmin Chindris, Director of Global Partnerships at The KPI Institute. 

solutions by stc reached level (4) of the Integrated Performance Maturity Model assessment. While the average maturity level in the GCC region is (3 out of 5). Moreover, the average maturity of the IT sector is (3.2). This remarkable achievement was the result of the hard work of solutions by stc in providing system integration solutions, connectivity services, and business outsourcing and cloud services to the country’s leading companies for more than two decades.  

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About solutions by stc (www.solutions.com.sa)

solutions by stc is the Kingdom’s leading enabler of digital transformation and the number one IT service provider, enabling the public and private sectors to transform, reach and scale into a new digital age.     

solutions by stc provides clients integrated technology solutions through a broad portfolio that enhances their day-to-day operations. Its core ICT services are designed to enable, manage and scale businesses.    

Solutions launched its operations over decades ago and to date has serviced almost 24,000 clients across 35 cities in Saudi Arabia and in key sectors, including financial services, healthcare and education. solutions by stc has approximately 1,500 employees with over 1,000 certified on key technologies and business domains.   

For more information, visit: https://solutions.com.sa/   

Contact: Public Relations at Solutions by stc 

Email: PR@solutions.com.sa  

 

About The KPI Institute (www.kpiinstitute.org)  

The KPI Institute is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services. 

Our maturity assessment services are offered by The Global Performance Audit Unit (www.gpaunit.org), the strategy and performance audit division of The KPI Institute. 

Contact: Cosmin Chindris, Director of Global Partnerships at The KPI Institute 

Email: cosmin.chindris@kpiinstitute.com | Mobile/WhatsApp: +40 740 963 913 

 

 

The KPI Institute has announced the Employee of the Month awardees for the first quarter of 2022.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Get to know the seven recipients of the Employee of the Month award in January, February, and March. Find out what they think about the recognition and the best career lessons they have learned so far.

Employee of the Month: January 2022

 

Name: Carmen Sardean

Position: Accounting Specialist

Division: Support Division

 

What does receiving the Employee of the Month award mean to you?

Carmen: It is a pleasant surprise and a great boost in motivation. I am grateful for the appreciation of my colleagues.

What’s your favorite accomplishment so far at TKI?

Carmen: After years of working on my own, at TKI I am learning teamwork.

When you’re faced with a challenge at work, how do you find a solution?

Carmen: Usually, I need time to detach myself and make space for new perspectives and approaches. Discussing with others helps a lot in bringing clarity and finding better ways.

What would be the three main career lessons that you have learned thus far?

Carmen: Small improvements made with consistency lead to meaningful increases over time. I need to continuously upgrade my skills to keep up with the dynamic work environment. Also, it is so important to take care of my inner state and well-being because it affects a lot of my performance at work.

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Name: Syadza Andini

Position: Research Program Coordinator, Senior Research Analyst for Center for Relationships Science

Division: ILMS

 

What does receiving the Employee of the Month award mean to you?

Syadza: The ephemeral nature of a startup distinguishes it from others. It helps employees accept, manage, and overcome problems.  Therefore, receiving this title gave me a sense of achievement for what I did for the organization, and the team was not left unnoticed.

What’s your favorite accomplishment so far at TKI?

Syadza: Being recognized as an employee of the month and getting promoted to Research Program Coordinator are my favorite accomplishments so far at TKI.

When you’re faced with a challenge at work, how do you find a solution?

Syadza: I work with people of different ages, backgrounds, and cultures. When I am faced with a challenge at work, I seek advice from my team, and they have been great. I love working with my team in ILMS.

What would be the three main career lessons that you have learned thus far?

Syadza: First main career lesson that I have learned is to appreciate even the smallest achievement or progress. Second, developing relationships is an important part of doing business. Every big idea deserves a team to make it happen. Lastly, it is great to be busy, productive, and successful. But you need to be healthy to keep up with the pace.

Employee of the Month: February 2022

 

Name: Nadiyah Afifah

Position: Recruitment Specialist

Division: Support Division

 

What does receiving the Employee of the Month award mean to you?

Nadiyah: It is a great appreciation from this company and my colleagues, an affirmation to grow, and a confirmation of the impacts I tried to create with my work. I have tried my best to contribute to the productivity of this company, and it is nice that my contribution is acknowledged. This recognition gives me a new spirit to be more productive, innovative, and not merely focused on the assigned tasks because I believe everyone can bring a new color to this company.

What’s your favorite accomplishment so far at TKI?

Nadiyah: I managed to execute the project of online onboarding for the new hires. We usually spend 1.5 hours presenting to our new joiners, but now, we have applied this procedure to our internal LMS system. It is a great introduction to the newbies about what we are working on. Every new hire can now access their onboarding course in Lerero. Also, recruiters can allocate their time to more productive work because they only need 20 minutes of discussion with new joiners. 

This project is far from perfect, but it has been helping us a lot as recruiters. Hopefully, the new hire adjusts their induction speed based on their learning abilities. It was exciting to work with different stakeholders to make this project happen. 

When you’re faced with a challenge at work, how do you find a solution?

Nadiyah: I believe that proactivity matters a lot. I always try to connect with everyone and discuss with them every time I have something I did not know or when I am facing a challenge. My colleagues have been supportive, and I am also trying to do the same. I found honesty works as well. Acknowledging we might make mistakes will help us to grow to be better. 

What would be the three main career lessons that you have learned thus far?

Nadiyah: Proactivity and curiosity matter. Whatever the challenges are, we can always research things. Also, there are always people we can discuss our challenges with. But we need to have the willingness to do those. For me, work is more than just earning. It is also the fulfillment of my potential. Connecting with people helps me understand better which aspects I should improve and what new things are surrounding me, especially in a diverse environment like The KPI Institute. Growth always starts with our proactivity and curiosity. 

Set the right mindset. When things get difficult, the right way of seeing them will help us get a different perspective, seeing the opportunity as a chance to learn something new instead of focusing on how hard things are. The right mindset will also help us not feel ashamed of our mistakes but look at them as a better chance to improve.

Putting myself in other people’s shoes is important. As a person involved in HR, it is crucial to develop empathy. Showing more compassion to candidates or colleagues will bring positive impacts and results. Empathy allows us to build social connections and respond appropriately to other people’s needs. 

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Name: Deofelyn Cristobal

Position: Head of Publishing

Division: TKI Research

 

What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Len: A huge factor that fuels my pursuit of work-life balance is that what I am passionate about in my personal life is not too far from what I do at TKI – which focuses on developing and publishing content for research reports and magazines. I usually unwind by reading books, writing poems, and watching movies. I still consider these activities as learning opportunities – just less structured and more relaxed. They help me slow down and at the same time replenish my well of creativity, which is required at work every day.

What do you appreciate most about working at The KPI Institute?

Len: While the company is known for the certifications it offers to professionals and organizations worldwide, I am grateful for the opportunities that TKI provides to its own people in terms of expanding their skills and knowledge. Personally, I appreciate the fact that there is always something new to do. There are opportunities to explore ideas, gain new skills, discover and utilize new systems, and collaborate with people from different backgrounds.

What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Len: I am excited about trying out new forms of media in terms of delivering our content. I would also like to widen the distribution of our output so more people can benefit from the research that we do. 

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Name: Kathina Aninditya

Position: Research Analyst

Division: ILMS

 

What does receiving the Employee of the Month award mean to you?

Kathina: It is like a reward for me. It was a great feeling to receive the Employee of the Month, and I am very thankful to my team for their acknowledgment. I believe that it’s not only me, but every one of us deserves this title since we all work together.

What’s your favorite accomplishment so far at TKI?

Kathina: My favorite accomplishment so far at TKI is developing the framework of Personal Resilience.

When you’re faced with a challenge at work, how do you find a solution?

Kathina: When I am faced with problems, I try to find the solutions first by searching for information that could help. However, if I still can not solve them, I turn to my colleagues in the research team and discuss my challenges with them. If needed, I ask for more insights from others such as from ID and marketing team. After that, I will organize all the opinions and analyze them until I find a satisfying solution. Sometimes, I even take a break from the issues and face them again with a more objective “head.” It will allow me to use a new approach in solving the problems.

What would be the three main career lessons that you have learned thus far?

Kathina: The first career lesson I have learned was about the importance of communication. Communication is about conveying information through exchanged thoughts, ideas and feelings. However, since communication involves more than one person, multiple interpretations of a message can happen if there is no clarity during the communication process. Effective and assertive communication is needed for a team to have the same understanding and work collaboratively towards the same goal.

The second lesson is still related to the first one. Even if information is being relayed correctly, it is possible that people forget and get lost in the middle of doing the project. This is where follow-ups with each other and writing things in notes are important. It will help us get back on the right track together.

The third lesson would be about caring for others. We all work together, face similar issues, and are in the same working environment, so we experience more or less the same thing. It is very probable that we are feeling the same thing. Even when it’s not the case, only we understand the circumstances better than outsiders. Therefore, caring for and being cared for by team members play a vital role in a workplace. 

The role of taking care and being cared for would be related to our well-being, productivity, resilience, happiness, and our private life as a person, a partner, a family member, or a parent. So, we will not only succeed in promoting life management to the public but also in our own lives.

Employee of the Month: March 2022

 

 

Name: Daniela Vuta

Position: Business Research Analyst

Division: TKI Research

 

What does receiving the Employee of the Month award mean to you?

Daniela: I am very honored and grateful for being part of a great team, and this nomination confirms, once again, how important it is to have both the support and the recognition of your team leader and colleagues.

What’s your favorite accomplishment so far at TKI?

Daniela: Daniela: Being part of the project team who developed the “State of Strategy Management Practice Report – 2021” is my favorite accomplishment so far. As a Senior Business Research Analyst, I had the pleasure to coordinate this primary international research study conducted by The KPI Institute from November to December 2021.

When you’re faced with a challenge at work, how do you find a solution?

When a challenge arises, I always try to figure out the real size of the problem because what I see as challenging might have a simple solution. Therefore, I dive deep into the problem, address the situation from different perspectives, brainstorm solutions, and look for feedback. When I feel overwhelmed, I always seek assistance from my team or my manager, who are always there to support me.

What would be the three main career lessons that you have learned thus far?

Daniela: Three main career lessons I have learned: be supportive, encourage, and provide meaningful feedback; ask for feedback and be open-minded in receiving criticism; and there is always something to improve or to learn. 

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The last awardee in the month of March is Adiela Misan, an Account Specialist from the Finance Department, Support Division. Though she was not able to participate in the interview, she wants to extend her sincere gratitude to her colleagues for recognizing her hard work.

“I appreciate this recognition. Knowing that my work is acknowledged and appreciated by my colleagues gave me a pleasant feeling. I thank them for the understanding and support shown whenever I needed it,” said Adiela.